Nortel Networks P0605665 03 User Manual
Chapter 19 Call Center Programming Record 259
Nortel Networks Call Center Set Up and Operation Guide
Routing Tables
Skillset # _______________ Day or Night _______________
Step #
Type of step:
Greeting, Distribution,
Transfer, Intelligent Caller
Input Routing Basic or
Advanced, Disconnect
Greeting, Distribution,
Transfer, Intelligent Caller
Input Routing Basic or
Advanced, Disconnect
Step parameters