Nortel Networks P0605665 03 User Manual
Chapter 4 Setting up Call Center agents 37
Nortel Networks Call Center Set Up and Operation Guide
Adding more than one agent
You can save time by adding more than one agent at a time. When you add multiple agents, the
agents have the default agent name and parameters.
agents have the default agent name and parameters.
You can use the table
to record the agents you add.
To add more than one agent
1
Start CallPilot Manager.
2
Click the Call Center heading.
3
Click the Add Many Agents link.
The Add Many Agents page appears.
4
In the From box type the lowest agent ID number of the agents you want to create.
5
In the To box type the highest agent ID number of the agents you want to create.
The Agent ID numbers you enter must be between 1 and 250.
6
Select the Supervisor check box if you want the agents to have Supervisor status.
7
Select the Automatic Answer check box if you want calls to be force-delivered to the agents.
8
From the Missed Call Option list box select Make Not Ready (Return to Skillset) or
Automatic Logout.
Automatic Logout.
9
From the Accepted Call Types list box select Voice, Multimedia or Both.
If you do not have Multimedia Call Center enabled, Accepted Call Types does not appear.
10 If you use Basic Call Center, from the Priority list box select a priority from 1 to 20 for the
agent.