Nortel Networks P0605665 03 User Manual
48 Chapter 5 Setting up skillsets
P0605665 03
Setting up DID routing
You can route calls based on their Direct Inward Dialing (DID) number. DID is the ability to make
a telephone call directly into an internal extension, without having to go through the operator.
a telephone call directly into an internal extension, without having to go through the operator.
To route DID calls, set up a DID target line and assign the target line to a skillset.
To set up DID routing for Business Communications Manager
1
In Unified Manager, set up a DID target line.
For information about setting up a DID target line refer to the Business Communications
Manager Programming Operations Guide.
Manager Programming Operations Guide.
2
In CallPilot Manager, configure the target line number to be answered by Call Center.
.
To set up DID routing for CallPilot 100/150
1
From a Norstar phone, set up a DID target line.
For information about setting up a DID target line refer to the Norstar System Coordinator
Guide.
Guide.
2
In CallPilot Manager, configure the target line number to be answered by Call Center.
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