Nortel Networks P0605665 03 User Manual
Chapter 5 Setting up skillsets 59
Nortel Networks Call Center Set Up and Operation Guide
Disabling a skillset
You must disable a skillset if you want to change the skillset properties or administer the lines.
If you disable a skillset, no new calls go to the skillset. Any calls that are in the skillset get
distributed until the calls are ended.
distributed until the calls are ended.
To disable a skillset
1
Start CallPilot Manager.
2
Click the Call Center heading.
3
Click the Skillset List link.
The Skillset List page appears.
4
Click the Disable link for the skillset you want to disable.
A message appears that asks you to confirm the request to disable the skillset.
5
Click the OK button.
On the Skillset List page in the Status column the skillset changes from Enabled to Disabled.