User GuideTable of ContentsPreface13About this guide13Introduction13Audience13Other Documentation14Chapter 1 Overview17About this chapter17IP Phone Models18Description18References18Firmware Installation Information19Description19Installation Considerations19Installation Requirements20Configuration Server Requirement21Reference21Firmware and Configuration Files22Description22Configuration File Precedence23Configuration Methods23References24Installing the Firmware/Configuration Files24Chapter 2 Configuration Interface Methods25About this chapter25IP Phone UI26Reference26Options Key26Using the Options Key28Aastra Web UI29Description29Accessing the Aastra Web UI29Status30Operation31Basic Settings31Advanced Settings32Enabling/Disabling the Aastra Web UI33Chapter 3 Administrator Options35About this chapter35Administrator Level Options37Description37IP Phone UI Options37Aastra Web UI Options38Configuration File Options38Using the Configuration Files39Phone Status40Phone Status via IP Phone UI40Phone Status via Aastra Web UI42Basic Preferences (Aastra Web UI)44Network46Basic Network Settings46Advanced Network Settings47Type of Service (ToS), DSCP48VLAN48SIP Settings48Basic SIP Authentication Settings49Basic SIP Network Settings50Advanced SIP Settings50RTP Settings52Line Settings53Configuration Server Settings55Firmware Update Features56Chapter 4 Configuring the IP Phones57About this chapter57Overview59Basic Network Settings60DHCP60Configuring DHCP61Configuring Network Settings Manually63Configuration Server Protocol66Configuring the Configuration Server Protocol66Advanced Network Settings71Network Address Translation (NAT)71Nortel Proxy/Registrar72SBC or ALG proxy/registrar72Other proxy/registrars72NAT router configuration72Nortel Networks NAT73Configuring Nortel NAT (optional)73Configuring NAT Address and Port (optional)75Virtual LAN (optional)78Type of Service (ToS), Quality of Service (QoS), and DiffServ QoS79DSCP Range/VLAN Priority Mapping80DSCP Range/VLAN Priority81Configuring Type of Service (ToS)/DSCP (optional)81Configuring VLAN (optional)84Network Time Servers88Setting Time/Date on IP Phones90Session Initiation Protocol (SIP) Settings94SIP Global Parameters94SIP Per-Line Parameters95SIP Precedence Example96Backup Proxy/Registrar Support97How it Works97SIP Server (SRV) Lookup97Configuring Basic SIP Settings (optonal)98Configuring Advanced SIP Settings (optional)103Real-time Transport Protocol (RTP) Settings106RTP Port106Basic Codecs106Customized Codec Preference List108Out-of-Band DTMF109DTMF Method109Silence Suppression109Configuring RTP Features110Chapter 5 Operational Features113About this chapter113Operational Features115Description115User Passwords118Procedures118Administrator Passwords120Procedure120Hard Keys121Enabling/Disabling Redial, Xfer, and Conf Keys121Setting Redial and Conf Keys as Speedials122Using Redial Key for “Last Number Redial”122Softkeys/Programmable Keys124State-Based Softkeys (480i/480i CT only)125Configuration Example127Configuring Softkeys and Programmable Keys129480i Cordless (CT) Feature Keys132Feature Key Programming Guidelines133Programming Feature Keys134Suppressing DTMF Playback136Configuring Suppression of DTMF Playback136Busy Lamp Field (BLF) (480i/480i CT/9133i only)138Example138BLF Setting (For use with Asterisk)138BLF\List Setting139Example139Asterisk BLF Configuration140BroadSoft BLF Configuration140Reference140Configuring BLFs141Use the following procedures to configure BLF and BLF\List on the IP phone.141Directed Call Pickup (BLF Call Interception) (480i/480i CT/9133i)144Configuring Directed Call Pickup145Use the following procedure to enable or disable the Directed Call Pickup feature on the IP phone.145BLF Subscription Period (480i/480i CT/9133i)147Configuring BLF Subscription Period147.147Do Not Disturb (DND)149Configuring DND149Use the following procedures to configure DND on the IP phone..149Bridged Line Appearance (BLA) (480i/480i CT/9133i only)151Configuring BLA152Global BLA152Per-Line BLA153Using a BLA Line on the IP Phone157Park Calls/Pick Up Parked Calls157Park/Pickup Static Configuration (480i/480i CT only)158Park/Pickup Call Server Configuration Values158Configuring Park /Pickup using Static Configuration (480i/480i CT only)159Park/Pickup Programmable Configuration160Programmable Configuration Using Configuration Files162Programmable Configuration Using the Aastra Web UI164Using the Park Call/Pickup Parked Call Feature169Last Call Return (lcr) (Sylantro Servers only)170How it works170Configuring Last Call Return170Use the following procedures to configure LCR on the IP phones.170Call Forwarding175Enabling/Disabling the Ability to Configure Call Forwarding176Use the following procedures to enable/disable Call Forwarding on the IP phones.176Configuration Method for Call Forwarding177Configuring Call Forwarding177Callers List182Enabling/Disabling Callers List183Use the following procedures to enable/disable the Callers List on the IP phones.183Using the Callers List183Downloading the Callers List185Missed Calls Indicator186Enabling/Disabling Missed Calls Indicator186Use the following procedures to enable/disable the Missed Calls Indicator on the IP phones.186Accessing and Clearing Missed Calls187Directory List188Enabling/Disabling Directory List189Use the following procedures to enable/disable the Directory List on the IP phones.189Server to IP Phone Download190Server to IP Phone Download Behavior191Directory List Limitations191Using the Directory List192Downloading from the Server to the IP Phone194Downloading from the IP Phone to the Server194Voicemail (480i/480i CT only)196Configuring Voicemail (480i/480i CT only)196Using Voicemail (480i480i CT only)198XML Customized Services199Creating Customized XML Services on the IP Phones199Enabling/Disabling a Beep for Status Message Displays200Scroll Delay Option for Status Messages201XML Object Requests from IP Phone201XML Push Requests202Example XML Configuration203Configuring for XML on the IP Phone203Using the XML Customized Service208XML Action URIs209How it works210Configuring XML Action URIs211XML Softkey URI214Example214Configuring XML Softkey URIs215SIP Local Dial Plan219Dial Plan Example220Prefix Dialing220SIP Dial Plan Terminator221Configuring the SIP Local Dial Plan222Incoming/Outgoing Intercom with Auto-Answer (Intercom applicable to 480i/480i CT only)224Outgoing Intercom Calls224Incoming Intercom Calls224Configuring Intercom Calls and Auto-Answer225Audio Transmit and Receive Gain Adjustments228Configuring Audio Transmit and Receive Gain Adjustments229Ring Tones and Tone Sets230Ring Tones230Ring Tone Settings Table230Ring Tone Sets232Configuring Ring Tones and Tone Sets233Priority Alerting236How Priority Alerting Works236Ring Tone Patterns237Call Waiting Tones240Configuring Priority Alerting241Stuttered Dial Tone243Configuring Stuttered Dial Tone243Call Waiting Tone245Configuring Call Waiting Tone245Language247Configuring Language247Chapter 6 Advanced Operational Features249About this chapter249Advanced Operational Features250MAC Address/Line Number in REGISTER Messages251Configuring the MAC address/Line Number in REGISTER Message251SIP Message Sequence for Blind Transfer253Configuring SIP Message Sequence for Blind Transfer253Update Caller ID During a Call254Configuring Update Caller ID During a Call254Boot Sequence Recovery Mode255Configuring Boot Sequence Recovery Mode255Auto-discovery Using mDNS256Single Call Restriction (480i CT only)257Configuring Single Call Restriction.257Chapter 7 Encryption and the IP Phone259About this chapter259Encryption and the IP Phone260Configuration File Encryption Method260Procedure to Encrypt/Decrypt Configuration Files261Examples262Chapter 8 Firmware Upgrade265About this chapter265Upgrading the Firmware266Manual Firmware Update (TFTP only)266Manual Firmware and Configuration File Update268Automatic Update (auto-resync)270Mode Time270Configuring Automatic Update271Reference273Chapter 9 Troubleshooting275About this chapter275Troubleshooting276Log Settings276Reference276Support Information277Performing Troubleshooting Tasks278Troubleshooting Solutions280Description280Why does my phone display “Application missing”?280Why does my phone display the “No Service” message?281Why does my phone display "Bad Encrypted Config"?281Why is my phone not receiving the TFTP IP address from the DHCP Server?282How do I set the IP phone to factory default?285How to reset a user’s password?288Appendix A Configuration Parameters291About this appendix291Setting Parameters in Configuration Files294Operational, Basic, and Advanced Parameters295Network Settings295Password Settings298Aastra Web UI Settings300Configuration Server Settings300Type of Service (ToS)/DSCP Settings307Virtual Local Area Network (VLAN) Settings308Network Address Translation (NAT) Settings311Time Server Settings313Time and Date Settings315Time Zone Name/Time Zone Code Table317SIP Local Dial Plan Settings322SIP Basic, Global Settings325SIP Global Authentication Settings325SIP Global Network Settings.328SIP Basic, Per-Line Settings333SIP Per-Line Authentication Settings333SIP Per-Line Network Settings.338Advanced SIP Settings343RTP, Codec, DTMF Global Settings348DTMF Per-Line Settings350Silence Suppression Settings351Voicemail Settings352Directory Settings353Callers List Settings354Call Forward Settings354Missed Calls Indicator Settings355XML Settings356Action URI Settings359Ring Tone and Tone Set Global Settings362Ring Tone Per-Line Settings363Stuttered Dial Tone Setting364Call Waiting Tone Setting364Priority Alert Settings365For Sylantro Server only365Language Settings370Suppress DTMF Playback Settings371Intercom and Auto-Answer Settings372Outgoing Intercom Settings (480i/480i CT only)372Incoming Intercom Settings374Audio Transmit and Receive Gain Adjustment Settings375Directed Call Pickup (BLF Call Interception) Settings378BLF Subscription Period Settings379Hard Key Parameters380Softkey/Programmable Key Parameters383Softkey Settings for 480i and 480i CT384Programmable Key Settings for 9112i and 9133i390Advanced Operational Parameters393MAC Address/Line Number393Blind Transfer Setting.394Update Caller ID Setting.395Boot Sequence Recovery Mode.395Single Call Restriction396Troubleshooting Parameters397Appendix B Configuration Server Setup405About this appendix405Configuration Server Protocol Setup406TFTP Server Set-up406Appendix C Configuring the IP Phone at the Asterisk IP PBX409About this appendix409IP Phone at the Asterisk IP PBX410Appendix D Sample Configuration Files413About this appendix413Sample Configuration Files414480i Sample Configuration File414480i CT Sample Configuration File4249112i Sample Configuration File4419133i Sample Configuration File448Appendix E Sample BLF Softkey Settings463About this appendix463Sample BLF Softkey Settings464Asterisk BLF464480i and 480i CT Configuration Parameters for Asterisk BLF4649133i Configuration Parameters for Asterisk BLF464BroadSoft BroadWorks BLF465480i and 480i CT Configuration Parameters for Broadsoft BroadWorks BLF4659133i Configuration Parameters for Broadsoft BroadWorks BLF465Appendix F Sample Multiple Proxy Server Configuration467About this appendix467Multiple Proxy Server Configuration468Appendix G Creating an XML Application471About this appendix471How to Create an XML Application472XML format472Creating XML Objects472Creating Custom Softkeys473Text Menu Object (Menu Screens)474Text Menu Object Implementation474Text Screen Object (Message Screens)476Text Screen Object Implementation476UserInput Object (User Input Screens)477UserInput Object Implementation (IP Addresss)477UserInput Object Implementation (Number)480UserInput Object Implementation (String)481Directory Object (Directory List Screen) (480i only)482Directory Object Implementation482Status Message Object (Idle Screen)484AastraIPPhoneStatus Structure484Examples485Execute Commands Object (for executing XML commands)487AastraIPPhoneExecute Object Structure487Using the Reset Command487Using the NoOp Command488HTTP Post489HTTP Refresh Header491XML Schema File492XML Schema492Limited Warranty495Exclusions495Warranty Repair Services496After Warranty Service496Index497Size: 3.61 MBPages: 504Language: EnglishOpen manual
