User ManualTable of ContentsTable of Contents31. ASAI Overview7Overview of the Adjunct/Switch Application Interface Feature7ASAI Voice Response Applications8Routing Applications10Data Screen Delivery Applications11Advantages Using the VIS ASAI Feature142. ASAI Application Planning and Design17ASAI Application Planning and Design Overview17ASAI Application Planning and Design17VIS Script Design18ASAI Voice Script Design19Routing Script Design21Monitoring Script Design23VIS-to-Agent Transfers25Agent-to-Agent Transfers27Blind Transfer29Consult Transfer31Host Application Planning and Design34ASAI Voice Response Application Considerations35Routing Application Considerations35Data Screen Delivery Application Considerations36Communications System Planning38Call Center Operations Planning393. ASAI Installation41Installation Overview41Prerequisites for ASAI Installation42ASAI Hardware Architecture43Installing ASAI Hardware44Installing ASAI Software46Removing the ASAI Software484. ASAI Administration49ASAI Administration Overview49Channel Administration53Add Channel Entry56Change Channel Entry57Remove Channel Entry58Virtual Channel Administration58Diagnose IPCI Board61Domain Administration62Add Domain Entry66Change Domain Entry67Remove Domain Entry67Initialize IPCI Board68Parameter Administration69Show ASAI Software Version72Show Status ASAI Link73Take IPCI Board Off-line755. Administering ASAI77ASAI Administration Overview77Administering the Lines78Administering the VIS ACD Split Domain78Administering the VIS Agent Lines806. ASAI Script Builder Actions83ASAI Script Builder Actions Overview83Defining A_Callinfo84Defining A_Event86Defining A_RouteSel93Defining A_Tran96A. Sample Scripts101Sample Scripts Overview101Sample ASAI Voice Script102Sample Routing Script104Sample Monitoring Script106C. Sample Scripts109ASAI Performance Performance Overview109Voice Response Integration110Data Screen Delivery110Routing Applications110Size: 419 KBPages: 110Language: EnglishOpen manual