User ManualTable of ContentsAvaya Computer Telephony3Release 1.33Installation Guide3Contents3Preface - About This Document11Reason for Reissue11Intended Audience12Document Organization12Conventions Used in This Document14Product Terminology14Related Documents15For More Information About Avaya Products and Service15Switch Oriented Documents15Switch Specific Documents15Switch Interface Documents16Avaya Computer Telephony Documents16Readme files16Online Documents17Document Designations -- Icons, Titles, and File Names18Using the Avaya Computer Telephony Documents19Customer Support21Chapter 1: Learning About Avaya Computer Telephony23What is CTI?24What is Avaya Computer Telephony?24What Does Avaya Computer Telephony Do?24What APIs Does Avaya Computer Telephony Support?24TSAPI24JTAPI25CallVisor PC25The Essential Components of a CTI System26A Typical Avaya Computer Telephony Configuration27Hardware Components in a Typical Implementation of Avaya Computer Telephony27Avaya Computer Telephony Components29A Closer Look at the Essential Avaya Computer Telephony Components30Security Issues31Security - DEFINITY Servers CSI, SI, R and S8700 Configurations31Isolating the DEFINITY LAN Gateway31Security - DEFINITY ONE/IP600and Avaya MultiVantage S8100 Configurations33Implementing a Firewall Strategy34Private Data and Client Applications35Chapter 2: Administering the Switch37Scope of this Chapter37Hardware and Software Components38Using the Information in this Chapter39Activating Software Features - RFA and License Files40License Files40License File and Optional Features Forms40Administrative Tasks for Avaya Platforms That Use the MAPD41Setting Up Your LAN for Avaya Computer Telephony42Server LAN Segment (connectivity to the switch)42IP Addresses42Client LAN Segment43Guidelines for Setting Up a Private LAN43If You Intend to Use Host Names43Task 1: Administering a Link44Task 2: DLG Administration47Administrative Tasks for Avaya Platforms That Use the Co-Resident DLG53CTI Link Administration on Configurations with Processor Connectivity54CTI Link Administration on Configurations with CLAN Connectivity56Chapter 3: Installing Avaya Computer Telephony Server Software59Planning Your Installation60Gather the Necessary Information61Determine the Requirements of Your Configuration61Determine the Type of Installation -- Initial Installation or Upgrade61Make Sure Your Platform Can Support Avaya Computer Telephony61Avaya Computer Telephony Hardware and Software Requirements62Guidelines for Upgrading Avaya Computer Telephony64Other Things to Consider for an Upgrade65Specialized Installations66Before You Install the Avaya Computer Telephony Server Software67Avaya Computer Telephony Installation Guidelines68Procedure for Initial, Default Installation of Avaya Computer Telephony Server Software70Perform Initial Restart85Desktop Components86Basic Maintenance Tasks87Starting and Stopping the Telephony Services Software87Starting Telephony Services88Enabling Automatic Startup and Recovery89Manually Stopping Telephony Services89Removing Software90Procedure to Remove Programs90Reinstalling Telephony Services Server Software90Chapter 4: Installing Avaya Computer Telephony TSAPI Client Software93Avaya Computer Telephony Clients and Private Data Versions94Planning Your Installation94TSAPI Client Hardware and Software Requirements96Avaya Computer Telephony Client Hardware and Software Requirements96UnixWare Client Hardware and Software Requirements97HP-UX Client Hardware and Software Requirements97TSAPI Solaris Client Hardware and Software Requirements97Telephony Services Client Software98Telephony Services Client Platforms98Client Administration Software Components99Client Administration Workstation99Before You Install the Avaya Computer Telephony TSAPI Client Software100Installing the Windows Client Software101Installing the Windows Client Software from a Network Drive108Setting Up Multiple Clients108Verifying 32-bit Client Software Installation109Installing TSAPI Solaris Sparc Client Software110Verifying TSAPI Solaris SPARC Client Software Installation111Installing UnixWare Client Software112Installing from Command Line112Installing from the CD112Installing from Diskette114About Installing HP-UX Client Software116Installing HP-UX Client Software116Editing the Template File -- tslibrc118Removing Telephony Services Client Software119Removing Windows 32-Bit Client Software119Removing TSAPI Solaris Client Software119Removing UnixWare Client Software120Removing HP-UX Client Software120Chapter 5: Using CVLAN121Overview122Implementing CVLAN and Telephony Services123The CVLAN Server125CVLAN Administration Guidelines for Sharing Links126Before You Administer CVLAN Clients127Basic CVLAN Client Administration127Adding a CVLAN Client128Removing a CVLAN Client130Editing a Client131Starting the CVLAN Server132Starting the CVLAN Server with the Telephony Services Controller132Starting the CVLAN Server from the Windows Operating System133Stopping the CVLAN Server135Stopping CVLAN with the Telephony Services Controller135Stopping the CVLAN Service from the Windows Operating System136CVLAN Client Hardware and Software Requirements136CVLAN Client Software136CVLAN Client Platforms137Installing CVLAN Client Software138Installing Windows Client Software138Verifying Windows Client Software Installation141Installing Solaris SPARC Client Software141Verifying Solaris SPARC Client Software Installation142Installing Solaris x86 Client Software142Verifying Solaris x86 Client Software Installation143Installing AIX CVLAN Client Software144Installing UnixWare Client Software144Installing from the Command Line144Installing from the CD144Verifying UnixWare Client Software Installation146Removing CVLAN Client Software146Uninstalling Windows Client Software146Removing Solaris SPARC Client Software147Removing AIX Client Software147Removing UnixWare Client Software147CVLAN Software Development Kit147Chapter 6: Installing JTAPI Client Software149JTAPI Client Packaging149SET 1149SET 2150SET 3150Installing the JTAPI Client Software in the Windows Environment151Manually Installing the JTAPI Client Software (Special Cases)157Setup for Running JTAPI Applets or Applications on a Client157Setup for Running JTAPI Applets in a Browser from a Web Server157Chapter 7: Using the JTAPI SDK159Related Documentation159Components of the JTAPI SDK160Installing the JTAPI SDK161Private Data Versions Supported167Java Client Hardware and Software Requirements168Application Development Basics168Running JTAPI Applets169Running Applets in Netscape Communicator169Running Applets in Internet Explorer170JTAPI Sample Applications (SDK\Jtapi\OS_Independent\Samples)171ACD Applet172CallLog Application172TSTest Applet/Application (in the TSTest directory)173Route Applet173The JTAPI Exerciser Application175Manually Installing and Running the JTAPI Exerciser175Obtaining Version Information176JTAPI Online Support176Chapter 8: Using the TSAPI SDK177Overview177SDK Online Support178Avaya Computer Telephony Installation Instructions for Using the SDK on Windows178Related Documentation178High Level View of the TSAPI SDK179Installing the TSAPI SDK180Installing in the Windows Environment180Installing in the Unixware Environment184Installing in the Solaris Environment185Installing in the HP-UX Environment185TSAPI Programming Environment186"Hdrs" Directory (SDKs\TSAPI\HDRS)186About the Private Data Version Files186Libs (SDKs\TSAPI\LIBS)186Samples (SDKs\TSAPI\SAMPLES)186Tools (SDKs\TSAPI\TOOLS)187Win32 (SDKs\TSAPI\Windows)187TSAPI Programming Notes187Closing Streams Before Exit187acsCloseStream()187DEFINITY Private Data Name Change187Version Negotiation188Windows NT, Windows 2000 and Windows XP PBX Driver Development Information188Linkage Notes188PBX Driver Installation189Sample Code189CSTA Server191Driver Debugging Strategies191TSAPI Sample Code192For More Information194Appendix A: Avaya Computer Telephony Installed Files195Avaya CT Server196G3PBX Driver Files198Win32 Client Files200UnixWare Client201HP-UX Client202JTAPI Client203JTAPI SDK205TSAPI SDK209Appendix B: Administering CTI Links for Definity G3PD213CTI Link Settings214DEFINITY LAN Gateway Multi- Function Board (MFB) and Multi-Application for DEFINITY Board (MAPD)215Appendix C: Migrating your Security Database217Migrating from a NetWare Server to a Windows NT, Windows 2000 or Windows XP Server217Converting the Security Database218Appendix D: Pre-Release 11 Link Administration Instructions223Introduction223Scope of this appendix223Using the Information in this appendix224DEFINITY ECS and DEFINITY PROLOGIX Administration224DEFINITY ECS and DEFINITY PROLOGIX Administration - Setting Up Your LAN for Avaya CT225Server LAN Segment (connectivity to the switch)225IP Addresses226Client LAN Segment226Guidelines for Setting Up a Private LAN226If You Intend to Use Host Names226Task 1: DEFINITY ECS and DEFINITY PROLOGIX - Administering a Link227Task 2: DLG Administration230Checklist for DEFINITY ECS and DEFINITY PROLOGIX with DLG/MAPD - Before You Install Avaya CT236DEFINITY ONE Administration237DEFINITY ONE Pre-Administration - Setting Up Your Avaya CT Configuration238Basic Switch Requirements238Connectivity - Switch to Avaya CT Server238Configuration Option 1: PROCR/DLG238Configuration Option 2: PROCR/DLG, C-LAN and Data Module238IP Address of DEFINITY G3 PBX Driver on Avaya CT Server (Applies to Either Configuration Option)239Procedure for Setting Up TN795 PROCR to DEFINITY ONE (Option 1)239Procedure for Setting Up TN799 C-LAN to DEFINITY ONE (Option 2)243Checklists for DEFINITY ONE - Before You Install Avaya CT246Checklist for DEFINITY ONE with TN795 PROCR (Option 1)246Checklist for DEFINITY ONE with TN799 C-LAN (Option 2)247Configuring DEFINITY ONE and Avaya CT248Index251Size: 1.92 MBPages: 256Language: EnglishOpen manual