User ManualTable of ContentsRevision history3Contents5About the Avaya 1150E IP Deskphone11Basic features12Telephone controls16Telephone display23License notification23Call features and Flexible Feature Codes24Audio and text message broadcast24WML Browser support25Security features28Using encrypted calling28Managing your Station Control Password (SCPW)28Entering and editing text32Entering text using the USB keyboard32Entering text using the telephone dialpad33Editing text using the context-sensitive soft keys33Connecting the components36Before you begin37Connecting the components of the phone37Virtual Private Network42Before you begin42Connecting your IP Deskphone43QoS configuration recommendations45Installing and configuring VPN46Configuring Telephone Options62Using the Telephone Options menu63Adjusting the volume65Adjusting the display screen contrast66Selecting a language66Selecting date and time format67Accessing display diagnostics68Choosing a local dialpad tone68Viewing phone information69Diagnostics70Selecting a headset type70Configuring call log options71Choosing a ring type76Enabling or disabling Call Timer77Setting the call indicator light78Changing feature key labels78Configuring the name display format80To configure name display format:81Configuring Live Dialpad81Using the Password Admin menu83Configuring Local Menu options861. Preferences submenu88Changing 1. Display Settings88Changing 2. Language90Changing 3. Headsets90Configuring 4. Bluetooth972. Local Diagnostics submenu1091. IP Set Information1092. Network Diagnostic Tools1093. Ethernet Statistics1094. IP Network Statistics1105. USB Devices1106. Advanced Diag Tools1107. License Information1108. VPN Information1109. Certificate Information11110. DHCP Information1113. Network Configuration menu1114. Lock Menu113Call Center Agent/Supervisor Features114Headset interface114Agent login114Login with Agent ID and Multiple Queue Assignment (MQA)115Default login117Agent logout118Call Center Agent features119Use Activity Code119Answer Call Center calls119Call Forcing120The Emergency Key121Use Not Ready121Activate Make Set Busy122Making non-ACD calls122Contact your supervisor123Use Walkaway and Return from Walkaway124Call Center Supervisor Features127Agent Keys127Answer Agent128Answer Emergency128Call Agent129Use the Supervisor Observe and Supervisor Headset Port129Observe Agent130Interflow132Night Service132Avaya 1150E IP Deskphone non- ACD call features134Make a call134Using Predial135Using Auto Dial136Using Ring Again137Using Last Number Redial138Using Speed Call138Using System Speed Call140Using Hot Line141Using Intercom calling141Answering a call142While on an active call143Transferring a call144Using Timed Reminder Recall145Using Attendant Recall146Using Call Park146Calling Party Number/Charge Account148Displaying incoming calls148Tracing a Malicious call149Additional Call Features151Using the buzz signal151Using Call Page Connect to make an announcement151Charging a call or charging a forced call152Using Enhanced Override155Using Forced Camp-on156Override Feature157Using Privacy Release158Using Radio Page158Using Voice Call160Using the Voice Messaging control screens161Activate Automatic Answerback163Activate Call Pickup163Use Call Waiting164Forward calls166Forward internal calls only167Use Remote Call Forward168Secure your phone170Set up a Conference call171Join a call172Selectable Conferee Display and Disconnect173Use Group Call174Using Record On Demand key176Using SAVE key177Additional phone features178Using the Personal Directory178Using the Callers List181Using the Redial List183Using Virtual Office185Logging in to Virtual Office185Using Virtual Office on your Remote phone187Using Virtual Office on your Office phone188Logging out of Virtual Office190Automatic log out from Virtual Office190Emergency calls on your Remote IP Deskphone190Troubleshooting Virtual Office191Using Media Gateway 1000B193Using Test Local Mode194Using Resume Normal Mode194Troubleshooting MG 1000B195Quick Reference197Feature197Legend198Services and Telephone Options menus198Regulatory and safety information201DenAn regulatory notice for Japan203Other203Third party terms205Third Party Terms for UNIStim sw releases 4.1 thru 5.0 (Jan 2010 - Nov 2010)205GNU206OpenSSL213Zlib216Curl217Libpng218Kern_random220ConvertUTF221Wchar functions222Libjpeg223Terms you should know225Index229Size: 1.62 MBPages: 232Language: EnglishOpen manual