User ManualTable of ContentsSetup and basics6New in this release6Your device at a glance12What's different about the BlackBerry 10 OS?13Notification icons20Menu icons20Setting up your device21Using gestures23Personalizing your device31Find customer support31Device Switch32Preparing to switch devices32Switching from a BlackBerry device32Back up your device data33See which version of device software is installed on your previous device34Switching from a device running BlackBerry Device Software 5 or BlackBerry 634Switching from a device running BlackBerry 734Switching from a BlackBerry 10 device34Switching from an iPhone or Android device35Transfer data using the Device Switch app35Transfer data to a new device using a computer and BlackBerry Link35Transfer data using a media card36Transfer contact info using a SIM card36Add an email account to your new device37After you switch devices37Add accounts to your new device37Wipe your BlackBerry device to delete the data38Download your apps from BlackBerry World38Troubleshooting: Device Switch39I can't switch my SIM card to my new BlackBerry 10 device39Some of the data from my previous device isn't on my new device39I can't transfer items using my media card39BlackBerry ID40Set up a new BlackBerry ID40Confirm your BlackBerry ID username40Change your BlackBerry ID password40Change your BlackBerry ID information41Using your BlackBerry ID to switch devices41How do I reset my lost or forgotten BlackBerry ID password?41Phone and voice43Phone43Phone icons43Making and receiving calls44Make a call44Answer or decline a call44Put a call on hold45Take notes during a call45Answering calls automatically45Move a call from your headset to your device46Move a call to BBM Video46Start a conference call46Add a contact or number to your speed dial list47Call waiting, call forwarding, and call blocking49Block calls49Turn on or turn off call waiting49Set up call forwarding49Phone options50Turn on Priority Calling50Change your default Reply Now messages50Show or hide your number on outgoing calls50Adjust the bass and treble of your calls50Set a default area code or country code51Limit the phone numbers that you can call51View your call summary51Find your own phone number52Troubleshooting: Phone52I can’t put a call on hold to answer an incoming call52Notifications and ring tones52About notifications and ring tones52Change your notifications or ring tones53How do I turn off all sounds and ring tones except for calls?53Customize notifications for a contact53Customize notifications for an app54Turn off all notifications and ring tones54Change the notification settings for Level 1 alerts54View and respond to Instant Previews55Turn off Instant Previews55Respond directly to Instant Previews55About Lock Screen Notifications55Turn off Lock Screen Notifications56View Lock Screen Notifications56Set your screen to turn on for new notifications56Set Lock Screen Notifications to only display the sender info56Troubleshooting: Notifications and ring tones56My device doesn't ring or vibrate when I receive a call or message57My device doesn't display Instant Previews57My device doesn't display Lock Screen Notifications57Voicemail57Set up your voicemail57Using a visual voicemail service58BlackBerry Hub and email60BlackBerry Hub and email60Staying connected with the BlackBerry Hub60Keyboard shortcuts: BlackBerry Hub61Setting up and managing accounts61Set up email or other types of accounts on your device61Setting up work accounts63Change account settings65Remove an account from your device65Troubleshooting: Setting up accounts65BlackBerry Hub message list icons66Viewing and searching messages67Navigate your list of messages and notifications67View messages by account or message type67View filed email67Search for a message67Filter your search in the BlackBerry Hub68Viewing important messages with the BlackBerry Priority Hub68View attachments sent to you69Send email and messages from the BlackBerry Hub70Managing messages72Delete a message72Filing email73Flag a message73Manage your messages with BlackBerry Hub Instant Actions74Mark a message as read or unread74Download or share a picture from an email75Save a draft email75Securing your email75Update secure email settings77Secure email icons77Navigating the BlackBerry Hub78Customizing BlackBerry Hub settings81Set an out-of-office reply81Add a signature to an email account81Change your default email address or calendar81Change how messages are displayed in the BlackBerry Hub82Change the order of accounts in the BlackBerry Hub82Change which messages appear in the BlackBerry Hub82Change options for text messages83Change advanced settings for text messages83Turn off cell broadcast messages83Update your Facebook, Twitter, or LinkedIn status from the BlackBerry Hub83Make a phone call from the BlackBerry Hub84About public warning messages84Troubleshooting: BlackBerry Hub84BBM85Facebook86Twitter86LinkedIn86joyn86About joyn86Start a joyn chat87Call a joyn contact87Start a joyn video share88Send a file to a joyn contact88Block a joyn contact88Turn on joyn while roaming88Media89Change the media volume89Supported audio and video file extensions, formats, and codecs89Troubleshooting: Media90I can't open a media file90Camera90Camera icons91Taking pictures and recording videos91Take a picture91Turn on autofocus lock92Turn off Face Detection92Set the timer to take a picture92Peek at the last picture or video that you took92Record a video93Set the video size93Take a panoramic picture93Take a picture while recording a video94Using Time Shift mode94Take the best picture possible using Time Shift mode94Replace a person's expression using Time Shift mode94Edit Time Shift pictures later95Change the capture settings95Shooting modes95Scene modes96Turn off the Auto Suggest feature97Changing the camera settings97Save media files to your built-in media storage97Save your original picture along with the HDR version97Turn off Video Stabilization98Geotag your pictures98Troubleshooting: Camera98I can't turn on the flash or use the video light98I can't take a picture or record a video98I can't save pictures or videos to my media card99I can't take a panoramic picture that isn't blurry99Pictures99Pictures icons99Zoom in or out on a picture100Pan a picture100Editing pictures100Crop or rotate a picture100Enhance a picture101Add a filter to a picture101Add a frame to a picture101About automatic stories102Change the settings for automatic stories102Edit an automatic story102Turn off automatic stories102Add a picture to BlackBerry Story Maker103Share a picture103Take a screen shot of your device103Organizing your pictures and albums104Create a picture album104Set how pictures are organized in albums104Move a picture to a different album104Rename a picture104Rename or delete an album105Add a picture to the Favorites screen105Supported picture file extensions105Music106Music icons106Playing your music106Play, pause, or skip a song106Change the volume of your music107View your music107Creating playlists and organizing your music107Create a playlist107Add the music that's currently playing to a playlist108Edit or rename a playlist108Add a song to the Favorites screen108Set a song as your ring tone108Turn on the equalizer in the Music app108Set the audio in the Music app109View song properties109Turn on Music Shortcuts109Play your last music selection109Troubleshooting: Music110I can't open a media file110Videos110Videos icons110Play or pause a video110Editing videos111Rotate a video111Change the length of a video111Enhance a video111Add slow motion to a video112Add filters to a video112Add a video to BlackBerry Story Maker112Organizing your videos and albums113Create a video album113Move a video to a different album113Rename a video113Add a video to the Favorites screen114Repeat videos114Turn on the equalizer in videos114About BlackBerry Story Maker115Create a story using BlackBerry Story Maker115Editing stories in BlackBerry Story Maker115Add to or delete media from an existing story115Change the order in which media appears in a story116Edit the media used in a story116Change the music or titles in a story116Change the theme in a story116Delete a story in BlackBerry Story Maker117Save a story in BlackBerry Story Maker117Change your BlackBerry Story Maker settings117Change your story settings117Media sharing118About sharing media118Play or view your media file on a DLNA Certified device118Share your media files with DLNA Certified devices119About FM Radio119Scan for radio stations119Manually tune to a radio station120Listen to the FM Radio120Add a radio station to your Favorites120Remove a radio station from your Favorites120Games121Keyboard shortcuts: Games121Change your Games profile121Invite a friend to the Games app122Add a game122Add a game to your favorites122Recommend a game123Invite a Games friend to BBM123Start a BBM chat with a Games friend123Troubleshooting: Games123Settings124Customize your device settings124Customize your Quick Settings124Overview of device settings125Update your device software128Turn on automatic updates for your device software128Restore your device to its factory default settings using BlackBerry Link128Battery and power129Turn off your device129Charge your device130Battery and charging icons131Check your battery power level131Monitor the battery life, memory usage, CPU usage, and storage space on your device131LED and battery notifications132How can I extend battery life?133Device and battery safety135View the safety, warranty, and privacy information for your device135Connections135Check which wireless networks your device connects to136Give your device a nickname136Wireless connections icons136Choosing a connection137Turn on airplane mode139Mobile network140Connect to the mobile network140Change the APN settings for your default Internet connection140Connect to your VPN automatically140Roaming141Manage your mobile data settings141Set a monthly data limit notification142Troubleshooting: Mobile network142Wi-Fi connections142Connect to a Wi-Fi network143Change the priority of a saved Wi-Fi network143Delete a saved Wi-Fi network144Disable or re-enable a saved Wi-Fi network144Wi-Fi network settings144Connect to another device using Wi-Fi Direct146Connect to a Wi-Fi CERTIFIED Miracast device146Add a VPN profile146Troubleshooting: Wi-Fi147Mobile Hotspot148Sharing your Internet connection using Mobile Hotspot mode148Find your Mobile Hotspot mode settings149Disconnect a device from your mobile hotspot149Troubleshooting: Mobile Hotspot mode149Internet tethering150Sharing your mobile network connection using Internet tethering150Troubleshooting: Internet tethering150Bluetooth connections151Turn on Bluetooth technology151Pair and connect with a Bluetooth enabled device151Write your Bluetooth pairing infomation to an NFC tag152Rename a paired or saved Bluetooth enabled device152Disconnect from a paired Bluetooth enabled device152Delete a saved Bluetooth enabled device152Pairing your device with a car153Set how Bluetooth enabled car kits access your messages153Let your car kit use your device's network credentials153Automatically establish a Bluetooth connection when you turn on your device154Supported Bluetooth profiles154Troubleshooting: Bluetooth155NFC156What is NFC?156Turn on NFC157Send a file using NFC157Find your NFC settings157Connect your device to a USB device157Connect your device to an HDMI display158Monitor your wireless data usage158BlackBerry Keyboard and typing158Using BlackBerry Keyboard gestures158Typing on the BlackBerry Keyboard159Type an accented character159Type a symbol or number160Turn on the symbol lock160Type an uppercase character161Change Keyboard, input, or typing settings161Type faster with automated assistance settings161Select text using the BlackBerry Keyboard161Cut, copy, and paste text162Delete text using the BlackBerry Keyboard162Selecting word suggestions that appear while you type163Select a suggested word163Spell check164Turn on spell check164Accept spelling suggestions164Change spell check settings164Edit your personal dictionary164Creating custom text shortcuts165Turn on word predictions165Add a new text shortcut165Clear the learned words list165Change or delete a text shortcut165Typing using voice dication166Language166Change your display language166Change your device's regional settings166Change your input language167Select an alternate keyboard layout167Change your voice input language167Keyboard input methods167Typing in other languages168Typing in Arabic or Farsi168Character guide for Arabic or Farsi169Typing in Chinese170Character guide for Wubihua170Typing in Danish, Norwegian, Finnish, or Swedish170Typing in Greek171Character guide for Greek171Typing in Russian171Character guide for Russian172Typing in Hebrew172Character guide for Hebrew172Typing in Japanese172Typing in Korean172Typing in Latin-based languages173Character guide for Latin-based languages173Typing in Thai174Character guide for Thai174Typing in Vietnamese176Screen display176Change your backlighting176Change your font size176Set your wallpaper177Turn on rotation lock177Use your device as a flashlight177Turn off icon labels in the action bar177Accessibility178Media cards and storage178Moving or copying media files and documents178Using a media card180Wipe data from your media card181Check how much storage space is free181How do I free up storage space?182Error messages: Media card182Troubleshooting: Storage space183Using your device with BlackBerry Link183About pairing and connecting your device to a computer or tablet184Set up your computer with BlackBerry Link185Set up your device in BlackBerry Link185About BlackBerry ID and BlackBerry Link186About remote file access186About backing up device data187Set backup preferences in BlackBerry Link188Back up your device data188Restore your device data189About updating your device software with BlackBerry Link190Update your device software with BlackBerry Link190Restore your device to its factory default settings using BlackBerry Link190Troubleshooting: BlackBerry Link191Applications and features193Organizing your apps193Leave an app or close an app193Move an app icon or open app around the home screen193Add folders to the home screen194Move an app icon out of a folder194Rename a folder194Deleting apps195About the BlackBerry Assistant196Things you can do with the BlackBerry Assistant196Learn what you can say or type in the BlackBerry Assistant198Change your BlackBerry Assistant language settings198Turn off full assistance mode198Change your search settings198Change your voice interaction settings199Calendar199About the Calendar app199Keyboard shortcuts: Calendar app199Subscribe to a public calendar on your device200View your events200Find email and files associated with an event201Create an event in the Calendar app201Add a task to the Calendar app203Hide a calendar203Change or delete an event203Create a follow-up meeting203Join a conference call from a meeting reminder204Save conference call details in the Calendar app204Add WebEx details to an event204Send an "I will be late" message205Share a file with meeting participants206Customizing Calendar app settings206Change your default calendar206Enable Meeting Mode206Change the email address to use with each calendar207Change default settings for events207Change how your calendar is displayed207Troubleshooting: Calendar app208Contacts209About the Contacts app209Keyboard shortcuts: Contacts209Adding contacts to the Contacts app209Add a contact to the Contacts app209Copy contacts to and from your SIM card210Add a contact from the Calls screen210Import contact card information to your contact list210Contact views211Changing contacts in the Contacts app211Create a contact group in the Contacts app212Add a contact to your favorites213Contact someone213Set a custom ring tone for a contact213Search for a contact214Filtering contacts214Sort your contacts in the Contacts app214Share a contact215Troubleshooting: Contacts215Clock216Keyboard shortcuts: Clock216Setting the alarm clock216Stopwatch218Timer218World clock219Turn on bedside mode219Change the clock face220BlackBerry World220Search for apps and games220Download and buy apps and games222Redeem a promo code222Change your payment options223About BlackBerry Guardian223Android apps223Downloading and installing Android apps from the Amazon Appstore223Downloading and installing Android apps from other sources224Change your Android app installation settings224Navigating within an Android app224Maps and GPS225BlackBerry Maps icons225Search for a place or an address on a map226Pin a place on a map226Get directions226Switch to the map or detail view for turn-by-turn directions227Show or hide traffic227Mute voice-guided directions227Change your route preferences228Recalculate routes228My places228Add a place to the Favorites screen228Add your work or home address228View your recent places229Clear your recent places229View a contact’s address on a map229Changing settings for Maps230Switch between kilometers or miles230Change default route settings230Switch between voice-guided prompts and tones230Turn on Night Mode230Change the map language to local231About location services231Turn on or turn off location services231Change location permissions for apps231Turn on or turn off location-based ads231Turn on or turn off traffic data232About the compass232Get a compass reading232Point the compass to true north or to magnetic north232Troubleshooting: Compass233I'm seeing the interference indicator when I try to use the compass233Browser233Browsing the Internet233Keyboard shortcuts: Browser233Go to a website234Using Browser tabs235Share a link or picture235Search for text on a webpage236View webpages in a reader-friendly format236Find files that you downloaded236Add a website to your home screen236Save a webpage237Changing your Browser settings237Bookmarks and browsing history237Bookmark a favorite webpage237View your Browser bookmarks237Organizing your bookmarks238View your browsing history238Browsing safely239About website certificates239Website certificate icons239Change Browser security settings240Change permissions for specific websites240Troubleshooting: Browser241The Smart Tags application explained241Scan a QR Code, barcode, or an NFC tag241Delete a smart tag from your device242Create your own smart tag242Favorite a smart tag243Share a smart tag244Change a smart tag title244Erase smart tag information from an NFC tag245File Manager245Viewing files245Managing your files246Transferring files247Working with zip files248Calculator248Switch between a scientific or standard calculator248Convert a unit of measurement248Calculate a tip249View your previous calculations249Productivity and work250Switch between your personal space and work space250About BlackBerry Balance and your work space250Lock your work space251Change your work space password251Delete your work space251Does my device have BlackBerry Balance?252How do I set up BlackBerry Balance?252What content is in my work space and my personal space?252Can I use personal apps on my work's network?254Where is my picture that I just took?254What happens to my device data if I leave my organization?254Troubleshooting: Work space and BlackBerry Balance255BlackBerry Blend255About BlackBerry Blend255Turn on mobile network access for BlackBerry Blend256Add BlackBerry Blend to Quick Settings256Disconnect your device from BlackBerry Blend256Delete paired computers or tablets256Remember257Collecting and organizing tasks, notes, and more with the Remember app257Adding a folder, task list, or an entry to the Remember app257Create a folder or task list in the Remember app257Add an entry to the Remember app258Hide synchronized folders in the Remember app259Record a voice note in the Remember app259Send something to the Remember app259Changing a folder, task list, or entry in the Remember app260Delete a folder, task list, or entry in the Remember app261Viewing and searching your entries in the Remember app261Search for an entry in the Remember app261View Remember entries that have the same tag261Sort your Remember app entries261Change the default view in the Remember app262Troubleshooting: Remember app262Documents To Go263Print To Go263BlackBerry World for Work263Enterprise IM263Enterprise IM for Cisco263BlackBerry Bridge264BlackBerry Travel264BlackBerry Work Drives264Salesforce264Adobe Reader264Connect to Microsoft OneDrive265Connect to Dropbox265Box for BlackBerry 10265Security and backup266Passwords and locking266Lock or unlock your device267Change or remove your device password269How do I reset my device password if I forget it?269Display text when your device is locked270Protect your SIM card with a PIN270BlackBerry Protect271Finding and protecting a lost device271Set up BlackBerry Protect on your device271Find more information about BlackBerry Protect271Troubleshooting: BlackBerry Protect271Security settings272Setting security permissions for apps272Change or view app permissions272Wipe your device to delete your data273Using Parental Controls273Import a certificate from your computer273About smart cards274Legal notice276Size: 9.67 MBPages: 278Language: EnglishOpen manual
