User ManualTable of ContentsGet started6Getting to know your device6New in this release6What's different about BlackBerry 10?11Home screen, keys, and icons17Your device at a glance17Home screen at a glance17Application icons18Notification icons21Setup and activation21Inserting the SIM card and media card21Set up your device23Set up email or other types of accounts on your device24Before you switch devices24Power and charging25Turn off your device25Charge your device26Lock your screen27Using the touch screen27Personalizing your device33Where do I find customer support?34Tutorial: Searching the Help app on a BlackBerry 10 device35How To demo videos35Overview35Video: Getting around the BlackBerry interface35Video: BlackBerry Hub35Video: Keyboard and typing basics36Video: Personalize your device36Setup37Video: Transferring data to your new device37Video: Setting up accounts37Connections38Video: Bluetooth and Wi-Fi connections38Video: Near Field Communication (NFC)38Video: Connect to your computer with BlackBerry Link38Apps39Video: Browser basics39Video: Organizing tasks and notes with BlackBerry Remember39Video: Get Started with BBM40Video: BBM Video chat with Screen Share40Media41Video: Taking pictures using the Time Shift mode41Video: Edit a picture41Video: Media sharing41Video: Creating stories with BlackBerry Story Maker42Device Switch42Before you switch devices42Backing up and switching devices44Transfer data to a new device using a computer and BlackBerry Link44Transfer data from a BlackBerry 7 device using a media card44Transfer data to a new device using BlackBerry Protect45Transfer data from an iPhone or Android device45Tutorial: Switching to a BlackBerry 10 device using a media card45After you switch devices45Troubleshooting: Device Switch47Display48Change your backlighting48Change your font size48Set a picture as your wallpaper49Change your display language49Change your device's regional settings49Lock your screen49Turn on rotation lock50Take a screen shot of your device51Search51Search your device51Filter your search results51Change your search settings51Do more with your search results52Phone53Phone53Phone at a glance53Making and receiving calls53Make a call53Answer or dismiss a call54Use Reply Now to send a message to a caller54Put a call on hold54Take notes during a call54Start a conference call55Answering calls automatically56Move a call from your headset to your device56Move a call to BBM Video57Add a contact or number to your speed dial list57Set up your voice mail58Call waiting, call forwarding, and call blocking58Turn on or turn off call waiting58Set up call forwarding58Block calls59Phone options59Show or hide your number on outgoing calls59Adjust the bass and treble of your calls59Set up smart dialing59Turn on Priority Calling60Turn on the Reply Now feature60Set up your fixed dialing numbers60View your call summary61Visual Voice Mail61Checking your voice mail from your BlackBerry device61BBM Video63BBM Video at a glance63Start a BBM Video chat63Switch cameras or share your screen64Mute your microphone in a BBM Video chat64Move your video thumbnail around the screen64Move your BBM Video chat to an external display65BBM Video options65Stop using BBM Video over a mobile network65Ring tones, sounds, and alerts65Change your ring tone, sounds, or alerts65Turn off all ring tones and sounds except for calls65Set a custom ring tone for a contact66Turn off all ring tones and sounds66View and respond to Instant Preview notifications66Turn off the Instant Previews feature66Respond directly to an Instant Preview notification67Lock Screen Preview notifications67Turn off the Lock Screen Preview feature67View a Lock Screen Preview notification67Troubleshooting: Ring tones, sounds, and alerts68My device doesn't display Instant Preview notifications68My device doesn't display Lock Screen Preview notifications68Messages69BlackBerry Hub69Staying connected with the BlackBerry Hub69The BlackBerry Hub at a glance70Shortcuts: BlackBerry Hub70Setting up and managing accounts71Tutorial: Setting up an email account on a BlackBerry 10 device71Tutorial: Setting up a Facebook account on a BlackBerry 10 device71Tutorial: Setting up a Twitter account on a BlackBerry 10 device71Tutorial: Setting up a LinkedIn account on a BlackBerry 10 device71Tutorial: Setting up an Evernote account on a BlackBerry 10 device72Set up email or other types of accounts on your device72Change account settings75Remove an account from your device75Troubleshooting: Setting up accounts75BlackBerry Hub message list icons76Viewing and searching messages77Where is my email or other messages?77Navigate your list of messages and notifications77View messages by account or message type78View filed email78Search for a message78View unread or flagged messages or messages with attachments78Viewing important messages with the BlackBerry Priority Hub78View attachments sent to you79Send email and messages from the BlackBerry Hub80Managing messages82Delete a message82Filing email82Flag a message83Mark a message as read or unread83Download or share a picture from an email83Save a draft email83Securing your email84Tips: BlackBerry Hub86BlackBerry Hub settings88Set an out-of-office reply88Add a signature to an email account89Change your default email address or calendar89Change how messages are displayed in the BlackBerry Hub89Color code your email accounts90Change the accounts that appear in the BlackBerry Hub90Change options for sending and receiving text messages90Change advanced settings for text messages90Turn off cell broadcast messages91Update your Facebook, Twitter, or LinkedIn status from the BlackBerry Hub91About public warning messages91Troubleshooting: BlackBerry Hub92Passwords and security94Security94Passwords and locking94Lock or unlock your device95Change or remove your device password97Protect your SIM card with a PIN97Finding and protecting a lost device98Tutorial: Setting up BlackBerry Protect on a BlackBerry 10 device99Setting security permissions for apps99Change or view app permissions99Securing your email100Wipe your device to delete your data101About BlackBerry Balance102Switch between your personal and work spaces102Using Parental Controls103Turn on encryption104Import a certificate from your computer104Managing VPN profiles105About smart cards105Using a smart card with your device106Import a certificate from a smart card106Frequently asked questions: Security107How do I reset my device password if I forget it?107What content is in my work space and my personal space?107Can I use personal apps on my work's network?108Where is my picture that I just took?109What happens to my device data if I leave my organization?109Work space and BlackBerry Balance109About BlackBerry Balance109Switch between your personal and work spaces110Frequently asked questions: Work space and BlackBerry Balance112Does my device have BlackBerry Balance?112How do I set up BlackBerry Balance?112What content is in my work space and my personal space?112Can I use personal apps on my work's network?114Where is my picture that I just took?114What happens to my device data if I leave my organization?114Troubleshooting: Work space and BlackBerry Balance114My device is quarantined114BlackBerry ID115About BlackBerry ID115Set up a new BlackBerry ID115Change your BlackBerry ID password115Change your BlackBerry ID information115Tutorial: Creating a BlackBerry ID on a BlackBerry 10 device116Tutorial: Signing in with a BlackBerry ID on a BlackBerry 10 device116Using your BlackBerry ID to switch devices116FAQ: BlackBerry ID117How do I reset my lost or forgotten BlackBerry ID password?117What is the difference between my BlackBerry ID username and screen name?117Why do I need to re-enter my BlackBerry ID password?117Can I sign out of BlackBerry ID and sign in with a different BlackBerry ID117Troubleshooting wizard: I need help with my BlackBerry ID118Password Keeper118About Password Keeper118Transfer passwords to Password Keeper118Manage passwords in Password Keeper119Change the Password Keeper password119Use a password or username from Password Keeper119Hide or show passwords in Password Keeper120Generate a random password120Search in Password Keeper120Lock Password Keeper121Create security questions and answers in Password Keeper121Duplicate the password record121Add a password record to your favorites121Share text and websites with Password Keeper122Shortcuts: Password Keeper122Media123Camera123Camera app at a glance123Taking pictures and recording videos123Turn on autofocus lock124Peek at the last picture or video that you took125Using Time Shift mode125Change the capture settings126Change the camera settings127Troubleshooting: Camera128Pictures129Pictures app at a glance129Date screen129Viewing your pictures130Switch between your personal and work spaces130Set a picture as your wallpaper131Edit a picture131Share a picture131Take a screen shot of your device132Organizing your pictures and albums132Supported picture file extensions133Troubleshooting: Pictures133Music134Music app at a glance134Playlists screen135Playing your music135Creating playlists and organizing your music136Organize your music on the Now Playing screen137Add music to the Now Playing screen137Remove and order songs on the Now Playing screen137Save your music on the Now Playing screen as a playlist137Play your last music selection138Change the volume138Tips: Music138Supported audio and video file extensions, formats, and codecs138Troubleshooting: Music140Videos140Videos app at a glance140Date screen141Watching your videos141Change the volume142Edit a video142Supported audio and video file extensions, formats, and codecs142Troubleshooting: Videos144BlackBerry Story Maker144About BlackBerry Story Maker144Preview a story in BlackBerry Story Maker144Creating and editing stories144Delete a story in BlackBerry Story Maker145Change your BlackBerry Story Maker settings145Media sharing145About sharing media145Play or view your media file on a DLNA Certified device146Share your media files with DLNA Certified devices146Give your device a nickname147Maps and locations148Maps148Finding a place148Find a place on a map148Start turn-by-turn directions148Switch to the map or detail view for turn-by-turn directions149Show or hide traffic149Mute voice-guided directions149Avoid toll roads, highways, or ferries on your route149Recalculate routes150My places150View a contact’s address on a map151Changing settings for Maps151Switch between kilometers or miles151Change default route settings152Switch between voice-guided prompts and tones152Location services152About location services152Turn on or turn off location services152Turn on or turn off traffic data152Turn on or turn off location-based ads153Change location permissions for apps153Compass154Compass at a glance154About the compass154Point the compass to true north or to magnetic north154Troubleshooting: Compass155Applications and features156Remember156Collecting and organizing tasks, notes, and more with the Remember app156Adding a folder or an entry to the Remember app156Create a folder in the Remember app156Add an entry to the Remember app156Record a voice note157Send something to the Remember app158Changing a Remember folder or entry158Delete a folder or an entry in the Remember app159Viewing and searching your Remember entries159Search for an entry in the Remember app159View Remember entries that have the same tag159Troubleshooting: Remember app159Calendar160About the Calendar app160The Calendar app at a glance161Shortcuts: Calendar app161Set up email or other types of accounts on your device161Subscribe to a public calendar on your device162Check your upcoming events from the BlackBerry Hub162View your events163Find email and files associated with an event163Check who you're meeting with163Create an event163Hide a calendar165Change or delete an event165Join a conference call from a meeting reminder165Save conference call details in the Calendar app166Send an "I will be late" message166Share a file with meeting participants166Calendar app settings166Change your default email address or calendar166Change the email address to use with each calendar167Change the color for a calendar167Change default settings for events167Change how your calendar is displayed168Troubleshooting: Calendar app168Contacts169About the Contacts app169Contacts at a glance169Shortcuts: Contacts169Adding contacts170Set up email or other types of accounts on your device170Add a contact to the Contacts app170Copy contacts to and from your SIM card170Add a contact from the BlackBerry Hub171Add a contact from the Calls screen171Contact views171Changing contacts172Add a contact to your favorites172Contact someone172Set a custom ring tone for a contact173Search for a contact173Filtering contacts173Sort your contacts174Share a contact174Troubleshooting: Contacts174Clock175Clock at a glance175Shortcuts: Clock175Change the clock face176Alarm clock176Stopwatch178Timer178World clock179Turn on bedside mode179Calculator181Calculator at a glance181Using the calculator181Browser182Browsing the Internet182Browser at a glance182Shortcuts: Browser183Go to a website183Using Browser tabs183Share a link or picture184Search for text on a webpage185View webpages in a reader-friendly format185Find files that you downloaded185Bookmark a favorite webpage185Add a website to your home screen186Changing your Browser settings186Bookmarks and history186Bookmark a favorite webpage186View your Browser bookmarks186Organizing your bookmarks187View your browsing history187Browsing safely188About website certificates188Website certificate icons188Change Browser security settings188Change permissions for specific websites189Troubleshooting: Browser189Smart Tags190The Smart Tags application explained190Scan a QR Code, barcode, or an NFC tag190Create your own smart tag191Favorite a smart tag192Share a smart tag192Erase smart tag information from an NFC tag193Voice Control193Using the BlackBerry Voice Control app193Making a phone call with the Voice Control app194Searching using the Voice Control app194Ask a question using the Voice Control app195Send messages using the Voice Control app195Book a meeting or appointment with the Voice Control app195Set a reminder with the Voice Control app195Type using voice dictation195Set an alarm using the Voice Control app196Get directions using the Voice Control app196Change your Facebook status using the Voice Control app196Post a tweet using the Voice Control app196Post a LinkedIn update using the Voice Control app196Save notes and memos using the Voice Control app196Check your wireless coverage status using the Voice Control app197Check your battery level using the Voice Control app197Hear your latest unread message read back to you197Voice Control settings197Change your Voice Control language197Change your voice response settings198Games198Shortcuts: Games198Change your Games profile198Invite a friend to the Games app199Add a game199Add a game to your favorites199Recommend a game200Invite a Games friend to BBM200Start a BBM chat with a Games friend200Troubleshooting: Games200Organizing apps201Leave an app or close an app201Move an app around the home screen201Add folders to the home screen201Move an app out of a folder201Rename a folder201Documents and files203Documents To Go203Getting started with Documents To Go203Access work files204Editing documents205Editing spreadsheets206Editing slideshows207Presenting slideshows208Shortcuts: Documents To Go209File Manager210Viewing files210Managing your files211Transferring files212Working with files stored in the cloud213Working with zip files214Storage space and media card214Moving or copying media files and documents214Insert a media card216Using a media card217Check how much storage space is free218Frequently asked questions: Storage space and memory219How do I free up storage space?219Optimize your device's performance219Error messages: Media card219Troubleshooting: Storage space220My device isn't recognized when I connect it to my computer220Settings and options221Connections221Check which wireless networks your device connects to221Give your device a nickname221Wireless connections icons221Tips: Choosing a connection223Turn on airplane mode224Mobile network225Connect to the mobile network225Roaming225Troubleshooting: Mobile network226Wi-Fi226Connect to a Wi-Fi network226Tutorial: Setting up Wi-Fi on a BlackBerry 10 device227Delete a saved Wi-Fi network227Disable or re-enable a saved Wi-Fi network227Wi-Fi network settings228Add a VPN profile229Troubleshooting: Wi-Fi229Troubleshooting wizard: I can't connect to a Wi-Fi network229Mobile Hotspot mode231Sharing your Internet connection using Mobile Hotspot mode231Use Mobile Hotspot mode to share your Internet connection231Find your Mobile Hotspot mode settings231Disconnect a device from your mobile hotspot232Troubleshooting: Mobile Hotspot mode232Internet tethering232Sharing your mobile network connection using Internet tethering232Troubleshooting: Internet tethering233Bluetooth233Turn on Bluetooth technology233Pair and connect with a Bluetooth enabled device233Rename a paired or saved Bluetooth enabled device234Disconnect from a paired Bluetooth enabled device234Delete a saved Bluetooth enabled device234Pairing your device with a car235Set how Bluetooth enabled car kits access your messages235Let your car kit use your device's network credentials235Automatically establish a Bluetooth connection when you turn on your device236Troubleshooting: Bluetooth236NFC237What is NFC?237Turn on NFC237Send a file using NFC237Find your NFC settings238Software Updates238How do I update the software on my BlackBerry 10 device?238Language239Change your display language239Change your typing language239Change your language while typing239Change your voice input language239Keyboard and typing240Keyboard and typing at a glance240Home screen shortcuts240Creating custom text shortcuts243Clear the learned words list243Typing on the Keyboard244Shortcuts: Typing244Type faster with automated assistance settings245Cut, copy, and paste text246Selecting word suggestions that appear while you type246Spell check246Change Keyboard, input, or typing settings247Battery and power247Turn off your device247Battery and charging icons248Check your battery power level249Charge your device249LED and battery notifications250Battery safety251RIM and environmental sustainability251Frequently asked questions: Battery and power251How can I extend battery life?251Accessibility253Customize your accessibility settings253Turn on Magnify mode253Change your font size255Turn on Hearing Aid mode255Turn on TTY support255Turn on or turn off the BlackBerry Screen Reader255BlackBerry Screen Reader settings256BlackBerry Screen Reader gestures258Turn on Closed Captions261BlackBerry Link features on your device261About BlackBerry Link features on your device261Working with files stored on your computer262Troubleshooting: BlackBerry Link263Legal notice265Size: 12.6 MBPages: 267Language: EnglishOpen manual
