User ManualTable of ContentsOverview: BlackBerry Enterprise Server7Planning a BlackBerry Enterprise Server installation8Installing all BlackBerry Enterprise Server components on one computer8Installing the BlackBerry Administration Service9Installing the BlackBerry Attachment Service9Installing the BlackBerry Collaboration Service10Installing the BlackBerry MDS Connection Service10Installing the BlackBerry Router11Hardware requirements: BlackBerry Enterprise Server12System requirements14System requirements: BlackBerry Enterprise Server14System requirements: BlackBerry Administration Service and BlackBerry Web Desktop Manager15System requirements: BlackBerry Enterprise Server databases16System requirements: BlackBerry Attachment Service18System requirements: BlackBerry Collaboration Service19System requirements: BlackBerry MDS Connection Service22System requirements: BlackBerry Router23System requirements for your organization's environment23System requirements: Computers for BlackBerry Web Desktop Manager and BlackBerry Administration Service users24System requirements: Messaging server26System requirements: Firewall26System requirements: Instant messaging server27Supported features and environments27Unsupported environments28Preinstallation tasks30Configuring a Microsoft Exchange 2010 messaging environment30Create a Windows account that has a Microsoft Exchange 2010 mailbox30Configure Microsoft Exchange 2010 permissions for the Windows account31Increase the maximum number of connections to the Address Book service in Microsoft Exchange 201031Turn off client throttling in Microsoft Exchange 201032Configure a management role and scope for Microsoft Exchange Web Services32Configure the BlackBerry Enterprise Server to run without public folders33Permit meeting requests from outside of your organization when using Microsoft Exchange Web Services for Microsoft Exchange 201034Configuring a Microsoft Exchange 2007 messaging environment34Create a Windows account that has a Microsoft Exchange 2007 mailbox34Configure Microsoft Exchange 2007 permissions for the Windows account35Permit users to send email messages in a Microsoft Exchange environment35Permit meeting requests from outside of your organization when using Microsoft Exchange Web Services for Microsoft Exchange 200736Configuring a Microsoft Exchange 2003 messaging environment37Create a Windows account that has a Microsoft Exchange 2003 mailbox37Configure Microsoft Exchange 2003 permissions for the Windows account37Permit users to send email messages in a Microsoft Exchange environment38Configure permissions for the Windows account39Prevent the Microsoft Exchange known issues for wireless calendar synchronization40Verify if the Windows account can access a user account in Microsoft Exchange40Configuring connections for the BlackBerry Enterprise Server database41Specifying permissions when you connect to the BlackBerry Configuration Database using Windows authentication or Microsoft SQL Server authentication41Specifying permissions for the Windows account or Microsoft SQL Server account42Assign permissions to the Windows account or Microsoft SQL Server account42Create a BlackBerry Configuration Database43BESMgmt.cfg properties43Install the SNMP service for monitoring by a monitoring application44Creating a BlackBerry Administration Service pool that includes the BlackBerry Web Desktop Manager using DNS round robin45Create the DNS record for a BlackBerry Administration Service instance46Preparing the computer that hosts the BlackBerry Collaboration Service for use with Microsoft Office Communications Server 2007 R247Preparing the computer that hosts the BlackBerry Collaboration Service for use with Microsoft Lync Server 201048Persistent socket connections for the BlackBerry Collaboration Service49Applications that are installed with the BlackBerry Enterprise Server components49Installing the BlackBerry Enterprise Server software51Prerequisites: Installing the BlackBerry Enterprise Server software51Install the BlackBerry Enterprise Server software52Specifying a name for the BlackBerry Administration Service pool during the installation process54Install a BlackBerry Enterprise Server component on a computer that is separate from the computer that hosts the BlackBerry Enterprise Server55Install a standalone BlackBerry Router57Test the connection from the BlackBerry Router to the BlackBerry Infrastructure57Installing a standby BlackBerry Enterprise Server58Install a standby BlackBerry Enterprise Server59Postinstallation tasks61Test the BlackBerry Enterprise Server installation61Install the BlackBerry database notification system61Best practice: Running the BlackBerry Enterprise Server62Configuring support for Unicode languages63Configure support for Unicode languages63Change the character encoding that the BlackBerry Enterprise Server uses to send Unicode messages64Configure the BlackBerry Enterprise Server to use only UTF-8 to send Unicode messages65Configure support for Unicode text in calendars on BlackBerry devices in a Microsoft Exchange environment65Configuring the BlackBerry Enterprise Server to use Microsoft Exchange Web Services66Prerequisites: Configuring the BlackBerry Enterprise Server to use Microsoft Exchange Web Services67Configure the BlackBerry Enterprise Server to use Microsoft Exchange Web Services67Manage the BlackBerry Enterprise Server performance in a Microsoft Exchange 2010 environment68Configure a Hosted BlackBerry services environment for use with Microsoft Exchange 2010 SP1 Multi-Tenant Deployment69Configure the BlackBerry Administration Service instances in a pool to communicate across network subnets69Log in to the BlackBerry Administration Service for the first time70There is a problem with this website's security certificate70Configuring communication with distributed components71Connecting to a BlackBerry Attachment Service71Connect a BlackBerry MDS Connection Service to a remote BlackBerry Attachment Service71Connect the BlackBerry Collaboration Service to a remote BlackBerry Attachment Service72Connect a BlackBerry Enterprise Server to a remote BlackBerry Attachment Service73Connect a remote BlackBerry Attachment Service to a BlackBerry Enterprise Server74Connecting to a BlackBerry Router74Permit a BlackBerry Enterprise Server to connect to a remote BlackBerry Router75Connect a BlackBerry Enterprise Server to a remote BlackBerry Router75Configuring a computer for monitoring76Configure the SNMP service for monitoring by a monitoring application76Restrict database permissions for the BlackBerry Attachment Service77Configuring minimum Microsoft SQL Server permissions for the Windows account78Configure minimum Microsoft SQL Server permissions for the Windows account78Changing the BlackBerry Configuration Database79Provisioning the BlackBerry Collaboration Service as a trusted application79Manually provision the BlackBerry Collaboration Service as a trusted application79Turn off automatic provisioning of the BlackBerry Collaboration Service as a trusted application80Adding or removing BlackBerry Enterprise Server components81Add or remove a BlackBerry Enterprise Server component83Remove BlackBerry Enterprise Server component information from the BlackBerry Configuration Database85Removing the BlackBerry Enterprise Server software86Remove the BlackBerry Enterprise Server software86Delete registry keys86BlackBerry Enterprise Server registry keys87Removing the BlackBerry database notification system88Remove the BlackBerry database notification system from a BlackBerry Configuration Database88Remove the BlackBerry database notification system from all BlackBerry Configuration Database instances88Troubleshooting the BlackBerry Enterprise Server installation process90Failed to write License Key to the Database90Previous version detected but no database available90A third-party tool did not install and the BlackBerry Enterprise Server setup application closed91The setup application did not prompt you to change or confirm the MAPI profile91You cannot determine the BlackBerry Attachment Connector that the BlackBerry Enterprise Server or the BlackBerry MDS Connection Service uses92Users experience unexpected behavior with message lists and calendars on BlackBerry devices93Some BlackBerry Enterprise Server components do not start94You cannot access the BlackBerry Administration Service95You cannot create a user account in the BlackBerry Administration Service96The BlackBerry Administration Service pool name is the same as the FQDN of the host computer96The text in the license agreement is not readable97Related resources98Glossary99Legal notice101Size: 2.21 MBPages: 103Language: EnglishOpen manual
