ManualTable of Contents1. About the imagePROGRAF Media Configuration Tool32. Updating the Media Information32-1. If You Have Installed the Media Configuration Tool32-2. If You Are Applying New Media Information Files83. Applying a Saved Media Information File On Another Computer14Important: If you are using custom paper created with an old version of Media Configuration Tool16Size: 540 KBPages: 21Language: EnglishOpen manual
ManualTable of Contents1. About the imagePROGRAF Media Configuration Tool32. Updating the Media Information32-1. If You Have Installed the Media Configuration Tool32-2. If You Are Applying New Media Information Files83. Applying a Saved Media Information File On Another Computer15Important: If you are using custom paper created with an old version of Media Configuration Tool17Size: 1.02 MBPages: 21Language: EnglishOpen manual
ManualTable of ContentsTop1Contents3Introduction15How to use this manual15About This User Manual15Viewing Videos of Explanations17HTML Version of the Manual for Printing18Printer Parts22Printer parts22Front22Back24Top Cover (Inside)25Tray Feed Area26Roll Feed Unit Cover (Inside)27Carriage28Ink Tank Cover (Inside)29Control Panel30Vents32Cassette32Control Panel33Turning the Printer On and Off33Printer Modes35Switching Modes40Printer Menu Operations43Main Menu Operations44Menu Structure49Main Menu Settings64Main Menu Settings (During Printing)75Submenu Display76Status Print78Optional accessories85Stand85Roll Holder Set86IEEE 1394 Expansion Board87Printer Specifications88Specifications88Basic Environmental Performance93Print Area94Basic Printing Workflow96Printing procedure96Loading and Printing on Rolls96Loading and Printing on Sheets in the Cassette101Loading and Printing on Sheets in the Paper Feed Slot103Printing Options Using Rolls and Sheets105Printing from Windows106Printing from Mac OS X107Printing from Mac OS 9109Specifying Paper in the Printer Driver (Windows)111Specifying Paper in the Printer Driver (Mac OS X)113Specifying Paper in the Printer Driver (Mac OS 9)115Canceling print jobs117Canceling Print Jobs from the Control Panel117Canceling Print Jobs from Windows119Canceling Print Jobs from Mac OS X121Canceling Print Jobs from Mac OS 9123Handling Paper125Paper125Paper125Types of Paper126Paper Sizes131Handling rolls134Selecting the Roll as the Paper Source134Loading Roll on the Roll Holder135Removing Rolls From the Roll Holder137Loading Rolls in the Roll Feed Unit138Removing Roll from the Roll Feed Unit142Selecting the Paper Type (Roll)144Specifying the Paper Length (Roll)145Feeding Roll Paper Manually146Detection of the Remaining Roll Paper147Cutting the Leading Edge of Roll Paper Automatically148Specifying the Cutting Method for Rolls149Reducing Dust from Cutting Rolls154Specifying the Ink Drying Time for Rolls155Clearing Jammed Roll Paper158Clearing Jammed Paper (Paper Feed Slot)162Roll Holder Set163Attaching Accessories to the Roll Holder164Feeding Paper from the Roll Feed Unit166Removing the Roll Feed Unit167Installing the Roll Feed Unit168Accessing the Printer Driver Dialog Box from the Operating System Menu (Windows)169Media Detailed Settings Dialog Box (Windows)171Media Detailed Settings Dialog Box (Mac OS X)172Media Detailed Settings Dialog Box (Mac OS 9)173Handling sheets174Selecting the Cassette as the Paper Source174Selecting the Tray as the Paper Source175Loading Sheets in the Cassette176Loading Sheets Manually179Selecting the Paper Type (Cassette)186Selecting the Paper Type (Tray)187Selecting the Paper Size (Cassette)188Removing Paper from the Cassette189Removing Sheets from the Top Paper Feed Slot190Clearing Jammed Paper from the Cassette191Clearing Jammed Paper from the Tray196Handling sheets for paper feed slots199Selecting the Tray as the Paper Source199Loading Sheets Manually200Selecting the Paper Type (Tray)207Selecting the Paper Size (Tray)208Removing Sheets from the Top Paper Feed Slot209Removing Heavyweight Paper from the Front Paper Feed Slot210Clearing Jammed Paper from the Tray211Output Stacker214Using the Output Stacker214Output Stacker Precautions215Enhanced Printing Options216Print quality and color settings216Choosing a Paper for Printing216Giving Priority to Particular Graphic Elements and Colors for Printing217Printing Photos and Images (Windows, Mac OS 9)221Printing Photos and Images (Mac OS X)223Printing Line Drawings and Text (Windows, Mac OS 9)225Printing Line Drawings and Text (Mac OS X)226Printing Office Documents227Adjusting the Color in the Printer Driver228Printing in Monochrome231Choosing the Document Type and Printing Conditions (Windows)233Choosing the Document Type and Printing Conditions (Mac OS X)235Choosing the Document Type and Printing Conditions (Mac OS 9)238Fine-Tuning Colors of Photos and Images (Windows)241Fine-Tuning Colors of Photos and Images (Mac OS X)244Fine-Tuning Colors of Photos and Images (Mac OS 9)247Fine-Tuning Monochrome Settings When Printing Line Drawings (Windows)250Fine-Tuning Monochrome Settings When Printing Line Drawings (Mac OS X)252Fine-Tuning Monochrome Settings When Printing Line Drawings (Mac OS 9)255Fine-Tuning Monochrome Settings When Printing Photos (Windows)258Fine-Tuning Monochrome Settings When Printing Photos (Mac OS X)260Fine-Tuning Monochrome Settings When Printing Photos (Mac OS 9)263Printing Line Drawings and Text (Windows)266Printing Line Drawings and Text (Mac OS X)268Printing Line Drawings and Text (Mac OS 9)270Printing Office Documents (Windows)272Printing Office Documents (Mac OS X)274Printing Office Documents (Mac OS 9)276Printing Photos and Images (Windows)278Printing Photos and Images (Mac OS X)280Printing Photos and Images (Mac OS 9)283Printing enlargements or reductions286Resizing Originals to Match the Paper Size286Resizing Originals to Fit the Roll Width287Resizing Originals by Entering a Scaling Value288Printing Enlargements of Scanned Originals from a Color imageRUNNER289Reducing Originals that Exceed the Maximum Supported Size for the Cassette290Printing Enlargements of Scanned Originals from a Color imageRUNNER (Windows)291Printing Enlargements of Scanned Originals from a Color imageRUNNER (Mac OS X)293Reducing Originals that Exceed the Maximum Supported Size for the Cassette (Windows)295Resizing Originals by Entering a Scaling Value (Windows)297Resizing Originals by Entering a Scaling Value (Mac OS X)299Resizing Originals by Entering a Scaling Value (Mac OS 9)302Resizing Originals to Fit the Roll Width (Windows)306Resizing Originals to Fit the Roll Width (Mac OS X)308Resizing Originals to Fit the Roll Width (Mac OS 9)311Resizing Originals to Match the Paper Size (Windows)314Resizing Originals to Match the Paper Size (Mac OS X)316Resizing Originals to Match the Paper Size (Mac OS 9)318Printing at full size321Printing on Oversized Paper321Borderless Printing at Actual Size323Borderless Printing at Actual Size (Windows)325Borderless Printing at Actual Size (Mac OS X)327Borderless Printing at Actual Size (Mac OS 9)330Printing at Full Size (Windows)334Printing at Full Size (Mac OS X)336Printing at Full Size (Mac OS 9)339Borderless Printing341Borderless Printing on Paper of Equivalent Size341Borderless Printing by Resizing Originals to Fit the Roll Width343Borderless Printing at Actual Size345Borderless Printing at Actual Size (Windows)347Borderless Printing at Actual Size (Mac OS X)349Borderless Printing at Actual Size (Mac OS 9)352Borderless Printing by Resizing Originals to Fit the Roll Width (Windows)356Borderless Printing by Resizing Originals to Fit the Roll Width (Mac OS X)358Borderless Printing by Resizing Originals to Fit the Roll Width (Mac OS 9)361Borderless Printing by Resizing Originals to Match the Paper Size (Windows)365Borderless Printing by Resizing Originals to Match the Paper Size (Mac OS X)367Borderless Printing by Resizing Originals to Match the Paper Size (Mac OS 9)370Printing banners or at other non-standard sizes374Printing Vertical or Horizontal Banners (Large-Format Printing)374Printing on Non-Standard Paper Sizes375Printing on Non-Standard Paper Sizes (Windows)376Printing on Non-Standard Paper Sizes (Mac OS X)380Printing on Non-Standard Paper Sizes (Mac OS 9)382Printing Vertical or Horizontal Banners (Large-Format Printing; Windows)385Printing Vertical or Horizontal Banners (Large-Format Printing; Mac OS X)389Printing Vertical or Horizontal Banners (Large-Format Printing; Mac OS 9)392Tiling and multiple pages per sheet396Printing Multiple Originals Next to Each Other396Printing Multiple Pages Continuously398Printing Multiple Pages Per Sheet399Printing Posters in Sections400Printing Large Posters (Windows)401Printing Large Posters (Mac OS 9)403Printing Multiple Originals Next to Each Other (Windows)405Printing Multiple Originals Next to Each Other (Mac OS X)407Printing Multiple Pages Continuously (Windows)409Printing Multiple Pages Continuously (Mac OS X)410Printing Multiple Pages Continuously (Mac OS 9)412Printing Multiple Pages Per Sheet (Windows)414Printing Multiple Pages Per Sheet (Mac OS X)416Printing Multiple Pages Per Sheet (Mac OS 9)419Centering originals421Printing Originals Centered on Rolls421Printing Originals Centered on Sheets422Printing Originals Centered on Rolls (Windows)423Printing Originals Centered on Rolls (Mac OS X)425Printing Originals Centered on Rolls (Mac OS 9)428Printing Originals Centered on Sheets (Windows)431Printing Originals Centered on Sheets (Mac OS X)433Printing Originals Centered on Sheets (Mac OS 9)435Conserving roll paper438Conserving Roll Paper by Rotating Originals 90 Degrees438Conserving Roll Paper by Printing Originals Without Top and Bottom Margins439Conserving Roll Paper by Printing Originals Without Top and Bottom Margins (Windows)440Conserving Roll Paper by Printing Originals Without Top and Bottom Margins (Mac OS X)442Conserving Roll Paper by Printing Originals Without Top and Bottom Margins (Mac OS 9)445Conserving Roll Paper by Rotating Originals 90 Degrees (Windows)447Conserving Roll Paper by Rotating Originals 90 Degrees (Mac OS X)449Conserving Roll Paper by Rotating Originals 90 Degrees (Mac OS 9)452Printing CAD Drawings454Printing CAD Drawings454HP-GL/2 Printing454Printing Line Drawings and Text (Windows)455Printing Line Drawings and Text (Mac OS X)457Printing Line Drawings and Text (Mac OS 9)459Other useful settings461Printing With Watermarks461Making the Original Orientation Match the Paper Orientation462Using Favorites463Cutting Roll Paper After Printing463Using PosterArtist to Compose Originals464Cutting Roll Paper After Printing (Windows)465Cutting Roll Paper After Printing (Mac OS X)466Cutting Roll Paper After Printing (Mac OS 9)468Making the Original Orientation Match the Paper Orientation (Windows)470Making the Original Orientation Match the Paper Orientation (Mac OS X)472Making the Original Orientation Match the Paper Orientation (Mac OS 9)474Printing with Watermarks―COPY, FILE COPY, and so on (Windows)476Printing with Watermarks―COPY, FILE COPY, and so on (Mac OS 9)478Software480Windows480Printer Driver Settings (Windows)480Confirming Print Settings (Windows)482Previewing Images Before Printing (Windows)484Paper Information on Printer Dialog Box (Windows)485Settings Summaries Dialog Box (Windows)486Using Favorites (Windows)487Main Sheet (Windows)489Page Setup Sheet (Windows)493Layout Sheet (Windows)495Favorites Sheet (Windows)497Utility Sheet (Windows)498Support Sheet (Windows)499Device Settings Sheet (Windows)500Using PosterArtist to Compose Originals (Windows)501imagePROGRAF Status Monitor (Windows)503imagePROGRAF Device Setup Utility504Installing imagePROGRAF Device Setup Utility505Configuring the IP Address Using imagePROGRAF Device Setup Utility506Digital Photo Front-Access507Accessing the Printer Driver Dialog Box from Applications (Windows)508Accessing the Printer Driver Dialog Box from the Operating System Menu (Windows)510Color Settings Sheet: Color (Windows)512Color Settings Sheet: Monochrome (Windows)516Confirming the Print Image Before Printing518Media Detailed Settings Dialog Box (Windows)519Media Size Options Dialog Box (Windows)520Page Options Dialog Box (Windows)521Printing Enlargements of Scanned Originals from a Color imageRUNNER (Windows)522Special Settings Dialog Box (Windows)524View Settings Dialog Box for the Printing Application (Windows)525Mac OS X526Printer Driver Settings (Mac OS X)526Confirming Print Settings (Mac OS X)527Checking the Layout Before Printing529Checking the Layout Before Printing (Mac OS X)530Previewing Images Before Printing (Mac OS X)531Paper Information on Printer Dialog Box (Mac OS X)532Main Pane (Mac OS X)533Page Setup Pane (Mac OS X)535Utility Pane (Mac OS X)537Additional Settings Pane (Mac OS X)538Support Pane (Mac OS X)539Using Favorites (Mac OS X)539imagePROGRAF Printmonitor (Macintosh)540Accessing the Printer Driver Dialog Box from Applications (Mac OS X)542Color Settings Pane: Color (Mac OS X)543Color Settings Pane: Monochrome (Mac OS X)545Media Detailed Settings Dialog Box (Mac OS X)546View Settings Dialog Box for the Printing Application (Mac OS X)547Mac OS 9548Printer Driver Settings (Mac OS 9)548Confirming Print Settings (Mac OS 9)549Previewing Images Before Printing (Mac OS 9)551Main Pane (Mac OS 9)552Page Setup Pane (Mac OS 9)555Finishing Pane (Mac OS 9)557Device Settings Pane (Mac OS 9)558Additional Settings Pane (Mac OS 9)559Using Favorites (Mac OS 9)560imagePROGRAF Printmonitor (Macintosh)562Accessing the Printer Driver Dialog Box from Applications (Mac OS 9)564Color Settings Pane: Color (Mac OS 9)566Color Settings Pane: Monochrome (Mac OS 9)569Media Detailed Settings Dialog Box (Mac OS 9)571Special Settings Dialog Box (Mac OS 9)572View Settings Dialog Box for the Printing Application (Mac OS 9)573Network Setting574Network Setting574Network Environment574Configuring the IP Address on the Printer576Initializing the Network Settings577Configuring the Printer's TCP/IP Network Settings578Configuring the IP Address Using the Printer Control Panel580Configuring the IP Address Using ARP and PING Commands581Specifying Printer-Related Information583Using RemoteUI584Email Notification When Printing is Finished or Errors Occur585Network Setting (Windows)586Configuring the Printer's NetWare Network Settings586Specifying the Printer's Frame Type588Specifying NetWare Print Services590Specifying NetWare Protocols593Configuring NetWare Network Settings595Configuring the Printer Driver Destination (Windows)596Sharing the Printer in Windows597Installing imagePROGRAF Device Setup Utility599Configuring the IP Address Using imagePROGRAF Device Setup Utility600Network Setting (Macintosh)601Configuring the Printer's AppleTalk Network Settings601Configuring the Printer Driver Destination (Macintosh)602Configuring the Destination for AppleTalk Network (Macintosh)603Configuring the Destination for TCP/IP Network (Macintosh)607Configuring the Destination for Bonjour Network (Macintosh)611Maintenance613Adjusting the Printhead613Correcting Print Misalignment613Adjusting the Printhead Alignment Automatically613Adjusting the Printhead Alignment Manually615Adjusting the Printhead Height617Adjusting the feed amount618Adjusting the Feed Amount Automatically618Adjusting the Feed Amount Manually621Adjusting the Vacuum Strength624Adjusting the Measurement Scale for Better Accuracy625Adjusting Color on the Trailing Edge of Sheets627Ink Tanks629Ink Tanks629Replacing Ink Tanks630Checking Ink Tank Levels636When to Replace Ink Tanks637Printheads638Printhead638Checking the Print Quality638Improving the Print Quality638Checking for Nozzle Clogging639Cleaning the Printhead640Replacing the Printhead641Maintenance Cartridge648Maintenance Cartridge648Replacing the Maintenance Cartridge648Checking the Remaining Maintenance Cartridge Capacity654When to Replace the Maintenance Cartridge655Cleaning the Printer656Cleaning the Printer Exterior656Cleaning Inside the Top Cover658Cleaning the Paper Retainer661Cleaning the Pick Up Roller662Cleaning the Printhead663Other Maintenance664Preparing to Transfer the Printer664Updating the Firmware669Troubleshooting670Frequently Asked Questions670Frequently Asked Questions670Specifying Paper in the Printer Driver672Printing does not start673The Data lamp on the Control Panel does not light up673The Printer Does Not Respond Even if Print Jobs are Sent673The Display Screen indicates the system is filling with ink673Cannot print over a network674Cannot connect the printer to the network674Configuring the Communication Mode Manually675Cannot print over a TCP/IP network676Cannot print over AppleTalk or Bonjour networks676Cannot print over a NetWare network677The printer stops during a print job678An error message is shown on the Display Screen678The printer ejects blank, unprinted paper678Problems with the printing quality679Printing is faint679Paper rubs against the Printhead680The edges of the paper are dirty681The surface of the paper is dirty682The back side of the paper is dirty682Banding in different colors occurs682The contrast becomes uneven during printing682Colors in printed images are uneven683Problems with the printing quality caused by the type of paper684Lines are misaligned684The length of printed images is inaccurate684Documents are printed in monochrome684Printed colors are inaccurate685Image Edges are Blurred or White Banding Occurs685Documents are printed crooked685Fine Scratches Appear on Glossy Paper from the Cassette686Roller marks are left across the trailing edge of paper686Line thickness is not uniform (Windows)686Thin lines are not printed after switching to Economy Printing mode686Installation problems687The IEEE 1394 Driver Cannot Be Installed Correctly687Removing Installed Printer Drivers688Clearing jammed paper689Clearing Jammed Roll Paper689Clearing Jammed Paper (Paper Feed Slot)693Clearing Jammed Paper from the Tray694Clearing Jammed Paper from the Cassette697HP-GL/2 problems703Lines or images are missing in the HP-GL/2 data that was printed.703With HP-GL/2, printing is misaligned.703Lines Are Printed Too Thick or Thin During HP-GL/2 Printing703HP-GL/2 jobs are printed in monochrome (or color).703HP-GL/2 printing takes a long time.703The printer stops when printing a HP-GL/2 job (the carriage stops moving)703Replotting with HP-GL/2 jobs is not possible.704Printed Colors in Line Drawings are Inaccurate During HP-GL/2 Printing704If the Printer makes a strange sound705If the Printer Makes a Strange Sound705Other problems706The printer consumes a lot of ink706A message to check the Maintenance Cartridge is not cleared after you replace the Maintenance Cartridge706Paper is not cut straight706Paper cannot be cut706Depression on the leading edge is left707Roller marks are left across the trailing edge of paper707The printer does not go on707Roll paper cannot be inserted into the Paper Feed Slot707Cannot load sheets in the tray707The Front Tray Guides are in the Front Paper Feed Slot.707Ink level detection708Error Message710Responding to Messages710Responding to Messages710Error Messages712Messages regarding paper714Paper Mismatch714Papr Type Mismatch714Papr Size Mismatch715This paper cannot be used.715Insufficient paper for job716Media Type not compatible with cassette.716No cassette loaded716Roll printing is selected, but sheets are loaded.717Roll printing is selected.717Sheet printing is selected.717Wrong paper feed slot for this paper type.717Manual printing is selected, but a roll is loaded.718Cannot feed paper.718Borderless printng not possible.719Paper loaded askew.720Paper size not detected.720Cannot detect papr721End of paper feed.721Cannot feed paper.721Paper jam.722Cannot cut paper.722The roll is empty.723Roll feed unit err723No Roll Feed Unit.723Messages regarding ink724Ink Level: Check724No ink tank loaded.724Ink insufficient.725Ink tank is empty.726Ink tank error.726Remaining level of the ink cannot be correctly detected.726Messages regarding printing or adjusment727Use another paper.727Cannot print as specified.727Cannot adjust band.727Cannot adjust printhead.727Messages regarding printheads728Cannot adjust printhead.728Cannot adjust band.728PHead needs cleaning.728Problem with Printhead729Printhead error729Messages regarding the maintenance cartridge730No maintenance cartridge.730Prepare for maint cart replacement.730No Maintenance Cartridge capacity.730Maintenance cartridge full.730Maintenance cartridge problem.730Messages regarding HP-GL/2731This type of paper is not compatible with HP-GL/2.731GL2: Wxxxx The memory is full. (xxxx is 0501, 0903, or 0904)731GL2: W0502 The parameter is out of range.731GL2: W0504 This command is not supported.731There is no data.731Other Messages732GARO Wxxxx (x represents a number)732Top cover is open.732ERROR Exxx-xxxx (x represents a letter or number)732Unknown file.732Prepare for parts replacement.732Parts replacement time has passed.733Multi-sensor error733Roll feed unit err733No Roll Feed Unit.733Hardware error. xxxxxxxx-xxxx (x represents a letter or number)733Index735Size: 18.5 MBPages: 746Language: EnglishOpen manual