User GuideTable of ContentsCisco Extended Care 1.0 User Guide for Provider1Contents3Introducing Cisco Extended Care5About This User Guide6An Overview of Cisco Extended Care6Not Intended for Use In Emergency or for Patient Monitoring6A Sample Workflow6The Patient Begins the Appointment6The Provider Joins In7The Consultation Begins8The Appointment Ends8The Provider Workflow9Joining the Appointment10Step 1 - Log in to Cisco Extended Care10Step 2 - Select an Endpoint (if Applicable)11Step 3 - Select an Appointment11Step 4 - Understanding the Appointment Screen12Step 5 - Join the Conference14Step 6 - Select a Consult (if Applicable)15Conducting the Consultation15Chatting with the Patient16Viewing Historic Wellness Readings16Reading Questionnaire17Reading and Writing Messages18Writing Notes19Reading Notes History19Saving to EMR20Leaving the Teleconference20Exit the Appointment20Using Special Features21Printing Patient Data21Searching for a Patient Outside of an Appointment22Sending Messages to the Patient Outside of an Appointment23Basic System Tasks24Changing Your Password24Locking and Unlocking the Application24Locking the Application When You Leave24Unlock the Application When You Return24Logging Out of Cisco Extended Care25Forgot Your Password25Software Compatibility and Troubleshooting27Browser Compatibility27Troubleshooting28Cisco Extended Care page displaying blank due to mixed content browser setting28Cisco Extended Care used with any version of Internet Explorer browser in compatibility mode29The Cisco Extended Care consult call (bridge call) does not get terminated when a participant end a consult call29Cisco Jabber™ for iPad has problem joining the appointment call29Cisco Desktop Video/Jabber SDK takes multiple attempts to join the appointment call29Contact Support30Video Endpoints31Glossary35Size: 1.47 MBPages: 38Language: EnglishOpen manual
User GuideTable of ContentsCisco Extended Care 1.0 User Guide for Patient1Contents3Introducing Cisco Extended Care5About This User Guide6An Overview of Cisco Extended Care6Not Intended for Use In Emergency or for Patient Monitoring6A Sample Workflow6The Patient Begins the Appointment6The Provider Joins In7The Consultation Begins8The Appointment Ends8The Patient Workflow9Schedule an Appointment10Logging in to Cisco Extended Care10Tasks Always Done in an Appointment11Starting a Scheduled Appointment11Starting an Unscheduled Appointment15Tasks Done Outside of an Appointment16View Scheduled Appointments (Calendar Quick Link)18Read Messages (Messages Quick Link)18Watch Education Videos (Education Quick Link)18View and Save Historic Wellness Readings (Readings Quick Link)19View and Save Questionnaires (Questionnaires Quick Link)20View Third-Party Portal Provided by a Care Provider (Healthy Living Quick Link)21Basic System Tasks21Changing Your Password21Logging Out of Cisco Extended Care22Forgot Your Password22Software Compatibility and Troubleshooting23Browser Compatibility23Troubleshooting24Cisco Extended Care page displaying blank due to mixed content browser setting24Cisco Extended Care used with any version of Internet Explorer browser in compatibility mode25The Cisco Extended Care consult call (bridge call) does not get terminated when a participant end a consult call25Cisco Extended Care works with Safari browser on an iPad, Mac only when all cookies are allowed25Cisco Jabber™ for iPad has problem joining the appointment call26Cisco Desktop Video/Jabber SDK takes multiple attempts to join the appointment call26Contact Support26Video Endpoints27Glossary31Size: 1.28 MBPages: 34Language: EnglishOpen manual
Design GuideTable of ContentsCisco Extended Care 1.0 Solution Design Guide1Contents3Overview7Objectives and Audience7An Overview of Cisco Extended Care7Not Intended for Use In Emergency or for Patient Monitoring8Key Features in Cisco Extended Care8Patient Portal8Provider Portal9Video Conferencing9Historic Wellness Readings Graphs9Access to Questionnaires9Appointment Calendar9HL7 Compatibility9Quick Connect9Educational Videos9Secure Messaging9Instant Messaging9OpenEMR Compatilbility10Collaboration APIs10Customizable Branding10Cisco Extended Care Architecture10Partner Server11Cisco Extended Care Proxy Server11Cisco Extended Care Application Server11Data Center Components12Data Center Software Requirements12Data Center Hardware Requirements12Video Conferencing Data Center Components13Servers13Multi-point Control Units13Video Endpoints14Infrastructure Requirements15Key Considerations16Designing the Framework19Data Center Deployment Models19Enterprise Deployment Options19Enterprise19Enterprise with High Availability19Enterprise with Multiple Instances20Achieving Higher Availability20Network Deployment Options21Overlay Network21Converged Network21Communication with Resources Outside the Cisco Extended Care Network22Accessing Resources Outside the Enterprise Network22Video Endpoint Considerations25Supported Video Endpoints25Servers26Server Groups26Multi-Point Control Units26Cisco Extended Care Bandwidth Requirements and Quality of Service Recommendations29Bandwidth Requirements for Endpoints Using Cisco Extended Care29Video Endpoint Bandwidth30Cisco TelePresence System EX60/EX90/Edge 95 and Cisco TelePresence C20/C40 Bandwidth Requirements30Cisco Extended Care / Jabber Video Bandwidth Requirements30Bandwidth Requirements for a Cisco Extended Care Application Server31Quality of Service31QoS Best Design Practices for Cisco Extended Care32Best Practices for Converged Networks33Marking Cisco Extended Care Traffic33Cisco Extended Care Security35Overview35Patient Information Precautions35Patient Privacy35Authentication / Access Control36Authentication Options36External LDAP-Authentication36External Third-Party Application Authentication36Dedicated Cisco Extended Care Authentication37Mixed Authentication37Cisco Extended Care Security Policy37Security Policy Controls for Cisco Extended Care-Authenticated User Names37Security Policy Controls for All Cisco Extended Care User Names38Other Authentication Security Features38Associating Endpoints to Access Cisco Extended Care38Enabling Users to Access Cisco Extended Care38Transmission Security38Network Security39Using Firewalls in Converged Networks39Cisco Extended Care and Cisco TelePresence TCP and UDP ports39Ports and Protocols Required for Third-Party Applications40Cisco Services for Cisco Extended Care41Introduction41Installations and Configurations41Additional Services42Cisco Extended Care Workshop42Cisco Extended Care Custom Application Support (CAS)42Cisco SMARTnet42For More Information44Software Compatibility45Browser Compatibility45Glossary47Size: 1.01 MBPages: 48Language: EnglishOpen manual
Maintenance ManualTable of ContentsCisco Extended Care 1.0 Site Administration Guide1Contents3Introducing Cisco Extended Care7About This Site Administration Guide8Site Administration Audience8Site Administration Scope8An Overview of Cisco Extended Care8Understanding User Roles8A Sample Workflow9The Patient Begins the Appointment9The Provider Joins In9The Consultation Begins9The Appointment Ends9Getting Started as Site Administrator11Site Administrator Tasks11Things the Site Administrator Should Know12About Authentication12Dedicated (Cisco Extended Care) Authentication12External Authentication12Mixed Authentication13About Your User Account13About the Security Option Defaults13Forced Password Change14Account Inactivity14Strong Passwords14Password Expiration14Password Reuse14User lockout14Naming Conventions14Cisco Provider Group Names15Getting Started15Logging In to Cisco Extended Care as Site Administrator15Changing Your Password16Locking and Unlocking the Application16Lock the Application When You Leave17Unlock the Application When You Return17Logging Out of the Application18Site Administration Tasks19Getting Started20Site Administrator Tasks20Adding a New User Provider Account21Deleting a User Account23Enabling a User Account23Updating a User Account24Unlocking a User Account26Configuring Provider Groups27General Characteristics27Provider Group Naming Considerations27Adding Provider Groups27Updating Provider Groups29Deleting Provider Groups29Scheduling Working Hours For a Provider30Configuring Patient Groups32General Characteristics32Patient Group Naming Considerations32Adding Patient Groups32Updating Patient Groups33Deleting Patient Groups34Configuring Questionnaires35General Characteristics35Questionnaire Naming Considerations35Adding Questionnaires35Questionnaires Actions Links Task37Updating Questionnaires37Deleting Questionnaires37Configuring Readings38General Characteristics38Readings Naming Considerations38Configuring Readings Overview39Connector Administration39Site Administration Reading Configuration40Adding Reading42Updating Reading44Deleting Reading45Enabling a New Patient Account46Updating a Patient Account48Disabling a Patient Account49Unlocking a Patient Account49Configuring Contents50General Characteristics50Content Naming Considerations50Adding Content50Updating Content52Deleting Content53Troubleshooting User Problems55Problem with Login or Password55Contact Support56Software Compatibility57Browser Compatibility57Glossary59Size: 2.61 MBPages: 60Language: EnglishOpen manual
White PaperTable of ContentsOverview3Web Service Delivery and Security3Patient Information4Authentication/Access Control4Data Security4Application Hosting4Application Security4Application Upgrade Policy5Application Logging and Access5Network Security5Using Firewalls in Converged Networks5Security Guides for Supporting Collaboration Components6Size: 573 KBPages: 6Language: EnglishOpen manual
