Cisco Cisco Prime Unified Operations Manager 8.7 User Manuals

Table of Contents

• Introduction

  6
• Product Overview

  7
• 2.1 Deployment Models

  8
• 2.1.1 Small and Medium Enterprises

  8
• 2.1.2 Large Enterprises

  9
• 2.1.3 Managed Service Providers

  9
• Pre-Installation Tasks

  11
• 3.1 Preparing Devices to be Monitored By Operations Manager

  11
• 3.1.1 Cisco IOS Devices

  12
• 3.1.2 Cisco Catalyst Devices

  13
• 3.1.3 Media Convergence Servers

  15
• 3.1.4 SNMP Management of IP Contact Center

  16
• 3.1.5 Cisco CallManager

  18
• 3.1.6 Cisco CallManager Express and SRST

  20
• 3.1.7 Cisco Unity

  20
• 3.1.8 Cisco Unity Express

  20
• 3.2 Preparing the Server for Operations Manager

  21
• 3.2.1 Operating System

  21
• 3.2.2 Hostname

  22
• 3.2.3 Client PC Macromedia Flash

  22
• 3.2.4 Verify Locale Settings

  22
• 3.2.5 DNS Settings

  22
• 3.2.6 Verify Open Database Connectivity (ODBC) Driver Manager

  23
• 3.2.7 Enabling/Installing Windows SNMP Service

  23
• 3.2.8 Browser Version and Flash Plug-in

  24
• 3.2.9 Device Connectivity

  24
• 3.2.10 Terminal Server Services

  24
• 3.2.11 Antivirus and Platform Agents

  24
• 3.2.12 System Capacity

  24
• 3.2.13 Server Sizing

  25
• 3.3 Preparing the Network

  26
• 3.3.1 Register Devices and Interfaces in DNS

  26
• 3.3.2 Configuring Cisco CallManager Security Certificates

  27
• 3.3.3 Check Routing and Firewalls

  29
• 3.3.4 Network Address Translation (NAT)

  29
• 3.3.5 Network Time Protocol

  29
• 3.3.6 Port Availability

  30
• Operations Manager Installation

  32
• Preinstallation Checks

  32
• Installation procedures

  33
• Licensing and Registration of the Software

  33
• Uninstallation

  33
• Initial Configuration

  34
• 5.1 Security and Users

  34
• 5.2 IP Address or Hostname Changes

  34
• 5.3 Network Discovery and Device Management

  34
• 5.3.1 Network Discovery Options

  35
• 5.3.2 Device Import Options

  38
• 5.3.3 Device Discovery Process

  39
• 5.4 Diagnostic Tests

  41
• 5.4.1 Synthetic Tests

  41
• 5.4.2 Synthetic Test Descriptions and Expected Results

  41
• 5.4.3 How Many Simulated IP Phones Do I Need?

  43
• 5.4.4 Node-to-Node Tests

  45
• 5.5 Notification Services

  45
• 5.5.1 CISCO-EPM-NOTIFICATION-MIB

  46
• 5.6 Performance and Capacity Monitoring

  48
• 5.6.1 Enabling Or Disabling Monitoring

  49
• 5.6.2 Polling and Thresholds

  49
• 5.6.3 Trap Receiving and Forwarding

  49
• 5.6.4 SRST Monitoring

  49
• Cisco Unified Communications Service Monitor

  51
• Best Practices

  57
• 7.1 Disabling Hyperthreading

  57
• 7.2 Server Maintenance

  57
• 7.3 Cold Standby/Redundant Deployments

  57
• 7.3.1 Preparing for Redundancy

  57
• 7.3.2 Setting up redundancy

  58
• 7.3.3 Setting up the Active OM server

  58
• 7.3.4 Continuous data sync up

  62
• 7.3.5 Setting up passive redundant server

  65
• 7.4 Operations Manager for MSP Environments

  65
• 7.4.1 ACS Integration for Securing Access to Devices

  65
• 7.5 LMS Integration

  82
• 7.6 Cisco Unified Communications Service Monitor Integration

  83
• 7.6.1 Determine a Quality of Voice Baseline for Your Network

  83
• 7.6.2 Cisco 1040 Sensor in Sampling Mode

  84
• 7.6.3 Cisco 1040 Sensor in a Branch Office

  85
• 7.6.4 Span Port Limitations

  85
• 7.7 Identifying CPU-Intensive Operations

  85
• 7.7.1 Boot Up

  86
• 7.7.2 Device Management Operations

  86
• 7.7.3 High Event Throughput Conditions

  87
• 7.7.4 Simultaneous Operations by Multiple Users

  88
• Troubleshooting Tips

  89
• Troubleshooting Notes

  89
• Common Issues

  89
• Frequently Asked Questions

  106
• Appendix

  109
• Useful URLs

  110
• Operations Manager Cisco.com URLs

  110
• Miercom Review of Operations Manager and Service Monitor

  110
• CEC URLs

  110
• VTG

  110
• NMTG

  110
• VoD—Operations Manager

  110
• Access to Operations Manager Software for Demonstration

  111
• Training Resources for Operations Manager

  111
• Software Downloads

  111