User GuideTable of ContentsCisco Unified MeetingPlace ユーザ ガイド1Cisco Unified MeetingPlace へようこそ3Cisco Unified MeetingPlace と Cisco WebEx Web 会議 の相違点3Cisco Unified Personal Communicator を用いた共有の みの会議について7アカウントについて8プロファイル ユーザに限定される機能8ユーザ ID とパスワード8Cisco Unified MeetingPlace にサインインする方法9サインイン方法9Cisco Unified MeetingPlace プロファイル ユーザでの Web からのサ インイン10Cisco Unified MeetingPlace ゲスト ユーザでの Web からのサイン イン11Cisco WebEx の統合ホームページへのサインイン11新しいログインの強制の使用12会議のスケジュールの作成13セキュリティで保護された Cisco Unified MeetingPlace 会議をスケジュールする場合のヒント13Web 会議をスケジュールする方法14Cisco Unified MeetingPlace 会議のスケジュールの作成14Cisco WebEx 会議のスケジュールの作成16Web のみの Cisco WebEx 会議のスケジュールの作成17ゲスト アクセスを許可するための Cisco Unified MeetingPlace Web 会議の設定18ビデオ会議をスケジュールする方法19サポートされているビデオ エンドポイント19ビデオ会議のスケジュールの作成19会議をただちに開始する方法21予約不要の会議の特徴21即時会議の特徴22ただちに開始する会議の開始23Cisco Unified IP Phone からただちに開始する会議の開始24他のユーザの代理としての会議のスケジュールの作成25会議の再スケジュールまたは変更26企業ネットワークの外側のユーザに対する会議の公開27会議の削除28会議のコピー29会議への参加者の招待31会議の権限31スケジュール作業の中での参加者の招待32会議中に参加者を招待する方法33Cisco Unified MeetingPlace 会議室からの電子メールによる参加者の 招待33すでに Cisco Unified MeetingPlace 会議室に入室している参加者へ のダイヤルアウト33Cisco Unified MeetingPlace 会議室に入室していない参加者へのダイ ヤルアウト34会議の添付の使用37添付を追加する方法37会議のスケジュールのページからの添付の追加38会議コメントの記録38添付の順序の設定39添付にアクセスする方法40Cisco Unified MeetingPlace Web 会議から添付へのアクセス40Cisco WebEx Web 会議から添付へのアクセス40Cisco Unified MeetingPlace での会議テン プレートおよびレイアウトの作成と変更43会議テンプレート43Cisco Unified MeetingPlace テンプレートのコンテンツ44Cisco Unified MeetingPlace のテンプレートを作成する 方法45テンプレートの作成45テンプレートの編集46過去の会議をテンプレートとして保存46Cisco Unified MeetingPlace での会議の 検索49会議の検索49Cisco Unified Personal Communicator の会議の検索50会議への参加51会議に参加する場合のヒント51ビデオ会議に参加する場合のヒント52ウェブセミナーの会議に参加する場合のヒント53会議に出席する方法53自動参加機能について54初めて Cisco Unified MeetingPlace 会議に出席するための準備54電子メールの招待状による Cisco Unified MeetingPlace 会議への参 加56Web ブラウザ経由での Cisco Unified MeetingPlace 会議への参加57電子メールの招待状経由での Cisco WebEx 会議への参加58Web ブラウザ経由での Cisco WebEx 会議への参加60ダイヤルインでの音声会議またはビデオ会議への参加61Cisco Unified MeetingPlace 会議室からの音声会議またはビデオ会議 への参加62ロックされた Cisco Unified MeetingPlace 会議への入 室の要求63Cisco Unified IP Phone から会議に参加する方法64Cisco Unified IP Phone からの会議への参加64会議 ID がわからない場合の Cisco Unified IP Phone からの会議への 参加65Cisco Unified IP Phone からの継続会議への参加65ゲスト ユーザでの会議への参加66Cisco Unified MeetingPlace での個人会議 機能の制御69音声のミュートまたはミュート解除69ビデオ映像の制御70ビデオ レイアウトの変更71Web 会議室の全画面表示71共有コンテンツを画面全体に表示する方法72会議コンソールの全画面表示設定72共有コンテンツの画面全体への表示72共有コンテンツの拡大73ポップアップのチャット通知の有効化と無効化73会議からの退室74Cisco Unified MeetingPlace Web 会議の 管理77参加者をミュートする方法77Web 会議室からの参加者のミュートおよびミュート解除78Cisco Unified IP Phone からの参加者のミュートおよびミュート オフ78参加者リストの参加者を変更する方法79参加者リストに存在する 1 人の参加者の 2 つのインスタンスの結合79Web 会議室の参加者の権限レベルの変更80Web 会議室の参加者の名前の変更81参加者の拡張権限の変更81参加者の音声権限の変更82待合室への聴衆者およびリスナーの移動82サブ会議室を使用する方法83サブ会議セッションについて83オーディオ サブ会議室への/からの参加者の移動83ツールの使用84聴衆者の非公開チャットの有効化86Web 会議室の表示の変更86会議室のスクリーン解像度の設定87会議コンソール レイアウトの変更87Web リンク ツールを使用する方法88Web リンクの追加88Web リンクの全参加者への表示89Web リンクの名前の変更89Web リンクの削除90Q & A ツールを使用する方法90Q & A ツールの追加およびチャット ツールへのリンク91チャット ツールでの質問の送信91Q & A ツールを使用した質問への回答92会議アナウンスを変更する方法92会議のスケジュールのページからの会議延長のアナウンスの設定93会議コンソールでの会議延長のアナウンスの設定93会議のアナウンスの変更94会議室の背景を選択またはクリアする方法94会議室の背景の選択94会議室の背景のクリア95すべての聴衆者をプレゼンタに昇格95Cisco Unified MeetingPlace 会議参加者の 制御97会議をロックする方法97会議のロックに関するヒント97Web 会議室からの会議のロック98会議のロックのメッセージおよびオプションの変更99Cisco Unified IP Phone を使用した会議のロック99ロックされた会議への入室の要求の処理100会議から参加者を退室させる方法100Web 会議室の参加者の退室101Cisco Unified IP Phone を使用して参加者を退室させる方法101Cisco Unified MeetingPlace でのスクリー ン、ドキュメント、ホワイトボードの共有103スクリーン共有時の推奨事項103大規模な会議でアプリケーションやデスクトップを共有 する際の考慮事項104スクリーン、ドキュメント、ホワイトボードの共有方法104Cisco Unified Presenter アドインのインストール105会議中のスクリーン共有105スクリーン共有ソースの変更106他のプレゼンタとスクリーンの制御を共有107共有スクリーンの制御の要求107共有スクリーンのプレビュー108スクリーン共有セッションの終了108共有コンテンツに注釈を付ける方法108注釈のセットアップ109ホワイトボードでの注釈の作成110注釈セッションの終了110ホワイトボードの操作方法110ホワイトボードの描画ツール111ホワイトボードの共有112[共有] ツール内のドキュメントまたは共有スクリーンにオーバーレイ ホワイトボードを追加113既存のホワイトボードの表示113共有コンテンツの表示の設定方法113聴衆者による共有コンテンツ表示制御の有効化114すべての参加者に共有コンテンツを全画面で表示する方法114ドキュメントを共有する方法115[共有] ツールで共有できるドキュメントの種類115会議の添付からドキュメントを共有116コンピュータからドキュメントを共有117Microsoft PowerPoint プレゼンテーションを共有する 方法117プレゼンテーション再生バーのオプション118プレゼンテーションの [概要] タブの使用119プレゼンテーションのスライドノートの表示119プレゼンテーション内のテキストの検索119マルチフレーム ドキュメントの表示同期機能をオフにする方法120会議室でのファイル共有ツールの使用方法120会議の添付からファイルをアップロード121コンピュータからファイルをアップロード121[ファイル共有] ツールからファイルをダウンロード122[ファイル共有] ツールでファイル名を変更122[ファイル共有] ツールからファイルを削除123Cisco Unified MeetingPlace でのメッセー ジの送信125アイコンを表示またはクリアする方法125名前の横のアイコンの表示またはクリア125他の参加者の名前の横にあるアイコンのクリア126チャット ツールを使用する方法126チャット メッセージの送信127チャット テキストのサイズの変更127チャット メッセージのクリア128電子メールによるチャット履歴の送信128他のプレゼンタへのチャット メッセージの送信129ノート ツールを使用する方法130ノートまたはノート ツールの作成130ノートの編集131電子メールによるノート ツールの内容の送信131プレゼンタ ノートの作成132表示するノートの選択132ノートの削除133Cisco Unified MeetingPlace での会議の 記録135会議の記録に関する注意事項135会議を記録する方法136Cisco Unified MeetingPlace 会議室から会議を記録136Cisco WebEx 会議室から会議を記録137Cisco Unified PhoneView から会議を記録138記録リソースの予約138会議を自動的に記録139会議の記録を再生する方法139Cisco Unified MeetingPlace の記録の再生139Cisco WebEx の記録の再生141Cisco Unified MeetingPlace の記録の削除141Cisco Unified MeetingPlace での投票の管 理143投票の質問の作成1431 つの投票への質問の追加144既存の投票の質問の編集144投票結果のフォーマットの選択145投票結果の表示146投票結果のクリア146Cisco Unified MeetingPlace での会議の延 長または終了147会議の延長147会議の自動終了148共有のみの会議の終了148Cisco Unified MeetingPlace Web 会議室からの会議の 終了149[会議の詳細] Web ページからの会議の終了149Cisco Unified MeetingPlace での会議室接 続の管理151Web 会議室への接続の確認151Web 会議室への接続速度の確認152Web 会議室への再接続152すべての参加者の接続ステータス インジケータの監視153Web 会議室の帯域幅の最適化154Cisco Unified MeetingPlace のアカウント 基本情報の変更155自分のアカウント基本情報を変更する方法155名前、時間帯、言語、または課金コード情報のアップデート155連絡先情報のアップデート156電子メール アドレスのアップデート156通知オプションのアップデート157Cisco Unified MeetingPlace のパスワードを変更する 方法157Cisco Unified MeetingPlace のパスワードの制限157自分の Cisco Unified MeetingPlace プロファイル パスワードの変更158Cisco Unified MeetingPlace でのパスワード要求の設定159Cisco Unified MeetingPlaceでの自分の会 議のプリファレンスの変更161会議のアナウンスの変更161会議のセキュリティ設定のアップデート162Cisco Unified MeetingPlace での PhoneView の使用163Cisco Unified IP Phone での Cisco Unified MeetingPlace の使用のヒント163セットアップ PhoneView164PhoneView へのアクセス165Cisco Unified IP Phone での会議のリストの表示166Cisco Unified IP Phone での会議の詳細の表示166Cisco Unified IP Phone での参加者リストと詳細の表示167Cisco Unified MeetingPlace のトラブル シューティングとヘルプの参照169ヘルプの参照方法169Cisco Unified MeetingPlace 環境に関する情報の参照170エンドユーザ ドキュメントの参照170Cisco WebEx ユーザ ドキュメントへのアクセス170アシスタントから直接サポートを受ける方法170ログインに関する問題の解決方法171電話からログインできない171アウトダイヤル時にプロファイル パスワードを要求される172電話のプロファイル番号を思い出せない172ログイン後に何も起きない172同じユーザ名でログインできない172ログイン情報が表示されない173エラー メッセージ: セッション使用中173スケジュールに関する問題の解決方法173[スケジュール] リンクが表示されない173エラー メッセージ: 会議のスケジュールに失敗174Web 会議をスケジュールできない174エラー メッセージ: 会議 ID を使用できない174Microsoft Outlook でスケジュールした会議を更新した後、通知が送 信されない174エラー メッセージ: 異なる会議175エラー メッセージ: ゲスト プロファイルを使用できない175会議の検索に関する問題の解決方法175[検索] リンクが表示されない175[自分の会議] オプションを使用できない175会議を検索できない176会議が見つからない176会議通知に関する問題の解決方法176スケジュール担当者から会議通知が送られてこない176招待者が会議通知を受信できない176パスワードに関する問題の解決方法177ユーザ ID またはパスワードがない177パスワードを忘れてしまった177パスワードが受け入れられない177会議パスワードがない178会議への参加に関する問題の解決方法178Cisco WebEx 会議室からアウトダイヤルできない178会議へのアクセスの問題178会議終了後、30 分間は引き続き使用可能になっている179エラー メッセージ: 会議 ID が見つからない179エラー メッセージ: 使用可能なシステム リソースがない179システムから会議の呼び出しがない180エラー メッセージ: 早すぎて参加できない180Web 会議室への入室に関する問題の解決方法180Web 会議室に入室できない181エラー メッセージ: セッションが期限切れ182Adobe Flash Player のダウンロードを指示するプロンプトが繰り返 し表示される182ロックされた会議に参加できない182会議中に発生する問題の解決方法183会議コンソールのロード中にクリック音がする183会議コンソールが非表示になる183権限が不適切184プレゼンタの権限がない184自分の操作を表示できない184Web 会議室が不安定185スクリーン オブジェクトが表示されない185音量コントロールを使用できない185参加者が 2 回表示される186Cisco Unified Presenter アドインをインストールできない186コンテンツ共有時の問題を解決する方法186コンテンツを共有できない187自分のアプリケーションを他のユーザが表示できない188共有ドキュメントが表示されない188一部の種類のコンテンツを共有できない188ドキュメントの制御を取得できない189黒いスクリーン189青いボックスが表示される189[共有] ウィンドウのテキストが小さすぎる189音声会議に関する問題の解決方法190参加者の音声を聞き取れない190背景ノイズが大きい190名前がアナウンスされない190電話のキーコマンドが機能しない191ビデオ会議に関する問題の解決方法191ビデオ カメラを起動できない191Cisco Unified Video Advantage の使用時に画像を表示できない191アクティブな発言者の切り替え時に遅延が生じる192ビデオ会議が突然終了する192PhoneView に関する問題の解決方法192ログインの問題192セッションのタイムアウト192セッション中の機能にアクセスできない193ソフトキー ボタンが変わる193Cisco WebEx 会議に関する問題の解決方法193エラー メッセージ: WebEx 会議はすでに進行中193ユーザが Cisco WebEx 会議室からダイヤルアウトできない194余分な会議通知194エラー メッセージ: 会議のスケジュール エラー194Web 会議から退室させられる理由194リファレンス197フィールド リファレンス: 会議スケジュールの作成 ページ197フィールド リファレンス: 会議の定例オプション198フィールド リファレンス: 詳細なスケジューリング オプション199フィールド リファレンス: [会議の検索] ページ202フィールド リファレンス: [アカウント基本情報] ページ202フィールド リファレンス: [会議のプリファレンス] ページ203用語集207Size: 4.56 MBPages: 214Language: 日本語 (にほんご)Open manual
User GuideTable of ContentsCisco Unified MeetingPlace - Benutzerhandbuch1Willkommen bei Cisco Unified MeetingPlace3Unterschiede zwischen Cisco Unified MeetingPlace- und Cisco WebEx-Webkonferenzen3Auf die Freigabekomponente beschränkte Konferenzen bei Verwendung von Cisco Unified Personal Communicator7Ihr Konto8Funktionen, die nur angemeldeten Profilbenutzern zur Verfügung stehen8Ihre Benutzer-IDs und Kennwörter9Sich bei Cisco Unified MeetingPlace anmelden9Anmeldemethoden9Sich als Cisco Unified MeetingPlace-Profilbenutzer über das Web anmelden10Sich als Cisco Unified MeetingPlace-Gastbenutzer über das Web anmelden11Sich bei der Homepage für die Cisco WebEx-Integration anmelden11Option „Neue Anmeldung erzwingen“ verwenden12Teilnehmer zu einer Konferenz einladen13Konferenzberechtigungen13Teilnehmer in der Planungsphase einladen14Teilnehmer während einer Konferenz einladen15Teilnehmer per E-Mail vom Cisco Unified MeetingPlace-Konferenzraum aus einladen15Teilnehmer anrufen, die sich bereits im Cisco Unified MeetingPlace-Konferenzraum befinden16Teilnehmer anrufen, die sich nicht im Cisco Unified MeetingPlace-Konferenzraum befinden17Konferenzen planen19Tipps zum Planen sicherer Cisco Unified MeetingPlace-Konferenzen19Allgemeines zum Planen von Webkonferenzen20Cisco Unified MeetingPlace-Konferenz planen20Cisco WebEx-Konferenz planen22Reine Cisco WebEx-Webkonferenz planen23Zugriff auf Cisco Unified MeetingPlace-Webkonferenz für Gäste ermöglichen24Allgemeines zum Planen von Videokonferenzen25Unterstützte Videoendpunkte25Videokonferenz planen25Konferenzen sofort starten27Eigenschaften von Konferenzen ohne Reservierung28Eigenschaften von sofortigen Konferenzen29Sofort startende Konferenz initiieren29Sofort startende Konferenz über ein Cisco Unified IP-Telefon starten31Konferenzen für andere Benutzer planen32Konferenz neu planen oder ändern32Konferenzen für Benutzer außerhalb des Unternehmensnetzwerks zugänglich machen34Konferenz löschen35Konferenz kopieren36Mit Konferenzanhängen arbeiten39Anhänge hinzufügen39Anhänge über die Seiten zum Planen von Konferenzen hinzufügen40Konferenzkommentare aufzeichnen41Anhangsreihenfolge festlegen41Auf Anhänge zugreifen42Über eine Cisco Unified MeetingPlace-Webkonferenz auf Anhänge zugreifen42Über eine Cisco WebEx-Webkonferenz auf Anhänge zugreifen43Konferenzvorlagen und Layouts in Cisco Unified MeetingPlace erstellen und ändern45Konferenzvorlagen45Cisco Unified MeetingPlace Vorlageninhalt46Allgemeines zum Erstellen von Cisco Unified MeetingPlace-Vorlagen47Vorlagen erstellen47Vorlagen bearbeiten48Vergangene Konferenz als Vorlage speichern48Konferenz in Cisco Unified MeetingPlace suchen49Konferenz suchen49Cisco Unified Personal Communicator-Konferenzen suchen50An einer Konferenz teilnehmen51Tipps zur Teilnahme an einer Konferenz51Tipps zur Teilnahme an einer Videokonferenz52Tipps für die Teilnahme an Webinar-Konferenzen53An einer Konferenz teilnehmen54Funktion für die automatische Teilnahme54Vorbereitungen für die erste Teilnahme an einer Cisco Unified MeetingPlace-Konferenz55Mithilfe einer per E-Mail versendeten Einladung an einer Cisco Unified MeetingPlace-Konferenz teilnehmen56Über den Webbrowser an einer Cisco Unified MeetingPlace-Konferenz teilnehmen57Mithilfe einer per E-Mail versendeten Einladung an einer Cisco WebEx-Konferenz teilnehmen59Über den Webbrowser an einer Cisco WebEx-Konferenz teilnehmen61Einer Sprach- oder Videokonferenz durch Einwählen beitreten62Vom Cisco Unified MeetingPlace-Webkonferenzraum aus einer Sprach- oder Videokonferenz beitreten63Zutritt zu einer gesperrten Cisco Unified MeetingPlace-Konferenz anfordern64Allgemeines zum Beitritt zu einer Konferenz über das Cisco Unified IP-Telefon65Beitritt zu einer Konferenz über das Cisco Unified IP-Telefon65Über das Cisco Unified IP-Telefon einer Konferenz beitreten, deren Konferenz-ID Ihnen nicht bekannt ist.66Über das Cisco Unified IP-Telefon einer fortlaufenden Konferenz beitreten67Als Gast an Konferenzen teilnehmen68Konferenzfunktionen in Cisco Unified MeetingPlace steuern71Ton stummschalten und Stummschaltung aufheben71Videoanzeige steuern72Videolayout ändern73Webkonferenzraum im Vollbildmodus anzeigen73Freigegebene Materialien auf dem gesamten Bildschirm anzeigen74Konferenzkonsole für die Vollbildanzeige einrichten74Freigegebene Materialien auf dem gesamten Bildschirm anzeigen75Freigegebene Materialien vergrößern75Einblenden von Chat-Benachrichtigungen aktivieren und deaktivieren76Webkonferenz verlassen76Cisco Unified MeetingPlace-Webkonferenz verwalten79Teilnehmer stummschalten79Ton von Teilnehmern vom Webkonferenzraum aus ein- und ausschalten80Ton eines Teilnehmers über das Cisco Unified IP-Telefon ein- und ausschalten80Teilnehmer in der Teilnehmerliste bearbeiten81Zwei Instanzen eines Teilnehmers in der Teilnehmerliste zusammenführen81Berechtigungsstufe von Teilnehmern im Webkonferenzraum ändern82Teilnehmer im Webkonferenzraum umbenennen83Erweiterte Audioberechtigungen für Teilnehmer ändern83Audioberechtigungen für Teilnehmer ändern84Publikumsmitglieder und Zuhörer in einen Warteraum verschieben84Nebenraum verwenden85Allgemeines zu Nebenraumsitzungen85Teilnehmer in oder aus einem Audionebenraum verschieben85Mit Tools arbeiten86Privaten Chat für das Publikum aktivieren88Darstellung des Webkonferenzraums anpassen88Bildschirmauflösung des Konferenzraums einstellen89Layout der Konferenzkonsole ändern90Tool „Weblinks“ verwenden90Weblinks hinzufügen90Weblinks allen Teilnehmern anzeigen91Weblinks umbenennen91Weblinks entfernen92F&A-Tool verwenden92Ein F&A-Tool hinzufügen und mit einem Chat-Tool verknüpfen93Eine Frage im Chat-Tool senden93Fragen mit dem F&A-Tool beantworten94Allgemeines zum Bearbeiten von Konferenzankündigungen95Ankündigung der Konferenzverlängerung über die Seiten für die Konferenzplanung festlegen95Ankündigung der Konferenzverlängerung über die Konferenzkonsole festlegen95Konferenzankündigungen ändern96Raumhintergrund auswählen oder löschen96Raumhintergrund auswählen97Raumhintergrund löschen97Alle Publikumsmitglieder zu Präsentatoren heraufstufen97Teilnahme an der Cisco Unified MeetingPlace-Konferenz verwalten99Konferenzen sperren99Tipps zum Sperren von Konferenzen99Konferenz vom Webkonferenzraum aus sperren100Nachricht und Optionen für eine gesperrte Konferenz ändern101Konferenz über das Cisco Unified IP-Telefon sperren101Zutrittsanforderungen zu einer gesperrten Konferenz bearbeiten102Teilnehmer aus Konferenzen entfernen103Teilnehmer aus dem Webkonferenzraum entfernen103Über das Cisco Unified IP-Telefon einen Teilnehmer entfernen104Bildschirm, Dokumente oder Whiteboard in Cisco Unified MeetingPlace freigeben105Best Practices für Bildschirmfreigaben105Aspekte für die Anwendungs- und Desktopfreigabe in großen Konferenzen106Bildschirm, Dokumente oder Whiteboard freigeben106Cisco Unified Presenter Add-in installieren107Bildschirm während einer Konferenz freigeben108Quelle für die Bildschirmfreigabe ändern109Bildschirmsteuerung für einen anderen Präsentator freigeben109Steuerung eines freigegebenen Bildschirms anfordern109Vorschau des freigegebenen Bildschirms anzeigen110Bildschirmfreigabe beenden110Freigegebene Materialien mit Anmerkungen versehen111Vorbereitungen für Anmerkungen111Anmerkung auf dem Whiteboard erstellen112Anmerkungssitzung beenden113Arbeit mit dem Whiteboard113Whiteboard-Zeichentools114Whiteboard freigeben115Ein überlagerndes Whiteboard zu einem Dokument oder einen freigegebenen Bildschirm in einem Freigabe-Tool hinzufügen116Ein vorhandenes Whiteboard anzeigen116Anzeige auf die freigegebenen Materialien begrenzen116Dem Publikum die Verwaltung der eigenen Ansicht freigegebener Materialien gewähren117Freigegebene Materialien bei allen Teilnehmern im Vollbildmodus anzeigen118Dokument freigeben118Dokumenttypen, die im Freigabe-Tool freigegeben werden können119Dokumente über die Konferenzanhänge freigeben119Dokumente auf Ihrem Computer freigeben120Microsoft PowerPoint-Präsentation freigeben121Optionen der Wiedergabeleiste der Präsentation121Die Registerkarte „Umriss“ der Präsentation verwenden122Foliennotizen der Präsentation anzeigen122In einer Präsentation nach Text suchen123Synchronisation der Anzeige für Multiframe-Dokumente ausschalten123Dateifreigabe-Tool im Konferenzraum verwenden124Dateien aus Konferenzanhängen hochladen124Dateien von Ihrem Computer hochladen124Dateien aus dem Dateifreigabe-Tool herunterladen125Dateien im Dateifreigabe-Tool umbenennen126Dateien aus dem Dateifreigabe-Tool entfernen126Nachrichten in Cisco Unified MeetingPlace versenden127Symbol anzeigen oder löschen127Symbol neben Ihrem Namen anzeigen oder löschen127Symbol neben dem Namen eines anderen Teilnehmers löschen128Chat-Tool verwenden128Chat-Nachrichten senden129Größe des Chat-Texts ändern130Chat-Nachrichten löschen130Chat-Verlauf per E-Mail versenden131Chat-Nachrichten an andere Präsentatoren senden131Notizen-Tool verwenden132Notiz oder Notizen-Tool erstellen132Notizen bearbeiten133Den Inhalt eines Notizen-Tools per E-Mail senden133Präsentatornotiz erstellen134Anzuzeigende Notiz auswählen134Notizen löschen135Konferenzen in Cisco Unified MeetingPlace aufzeichnen137Dies müssen Sie vor der Aufzeichnung einer Konferenz wissen137Konferenz aufzeichnen138Konferenz vom Cisco Unified MeetingPlace-Konferenzraum aus aufzeichnen139Konferenz vom Cisco WebEx-Konferenzraum aus aufzeichnen140Konferenz von Cisco Unified PhoneView aus aufzeichnen140Aufnahmeressourcen reservieren141Konferenzen automatisch aufzeichnen141Konferenzaufzeichnung anhören142Cisco Unified MeetingPlace-Aufnahme anhören142Cisco WebEx-Aufzeichnung anhören144Cisco Unified MeetingPlace-Aufzeichnung löschen144Abstimmungen in Cisco Unified MeetingPlace verwalten145Abstimmungsfragen erstellen145Fragen zu einer einzelnen Abstimmung hinzufügen146Eine vorhandene Abstimmungsfrage bearbeiten147Ein Format für Abstimmungsergebnisse auswählen147Abstimmungsergebnisse anzeigen148Abstimmungsergebnisse löschen148Konferenzen in Cisco Unified MeetingPlace verlängern oder beenden149Automatische Verlängerung von Konferenzen149Konferenzen automatisch beenden150Auf die Freigabekomponente beschränkte Konferenzen beenden150Konferenz vom Cisco Unified MeetingPlace-Webkonferenzraum aus beenden151Konferenz über die Webseite „Konferenzdetails“ beenden151Konferenzraumverbindungen in Cisco Unified MeetingPlace verwalten153Verbindung mit dem Webkonferenzraum überprüfen153Geschwindigkeit der Verbindung mit dem Webkonferenzraum ändern154Verbindung mit dem Webkonferenzraum wiederherstellen154Verbindungsstatusanzeige aller Teilnehmer überwachen155Bandbreite des Webkonferenzraums optimieren156Kontogrundlagen in Cisco Unified MeetingPlace ändern157Kontogrundlagen ändern157Eigenen Namen, Zeitzone, Sprache oder Rechnungscode ändern157Kontaktinformationen aktualisieren158E-Mail-Adresse aktualisieren158Benachrichtigungsoptionen ändern159Cisco Unified MeetingPlace-Kennwörter ändern160Kennworteinschränkungen in Cisco Unified MeetingPlace160Cisco Unified MeetingPlace-Profilkennwörter ändern161Cisco Unified MeetingPlace so konfigurieren, dass es zur Eingabe von Kennwörtern auffordert161Konferenzeinstellungen in Cisco Unified MeetingPlace ändern163Konferenzankündigungen ändern163Konferenzsicherheitseinstellungen aktualisieren164PhoneView mit Cisco Unified MeetingPlace verwenden165Tipps zur Verwendung von Cisco Unified MeetingPlace mit dem Cisco Unified IP-Telefon165PhoneView einrichten166Zugreifen auf PhoneView167Konferenzlisten auf dem Cisco Unified IP-Telefon anzeigen168Konferenzdetails auf dem Cisco Unified IP-Telefon anzeigen168Teilnehmerliste und -informationen auf dem Cisco Unified IP-Telefon anzeigen169Problembehandlung und Hilfe in Cisco Unified MeetingPlace171Hilfe171Informationen zu Ihrer Cisco Unified MeetingPlace-Umgebung172Dokumentation für Endbenutzer172Auf die Cisco WebEx-Benutzerdokumentation zugreifen172Hilfe von einem Assistenten173Probleme bei der Anmeldung173Anmeldung über das Telefon nicht möglich173Beim Wählen wird das Profilkennwort abgefragt174Ich habe meine Telefonprofilnummer vergessen174Nach der Anmeldung geschieht nichts174Anmeldung mit demselben Benutzernamen nicht möglich174Anmeldedaten werden nicht angezeigt175Fehlermeldung: Sitzung wird verwendet175Probleme mit der Planung175Link „Planen“ wird nicht angezeigt175Fehlermeldung: Planung der Konferenz fehlgeschlagen176Webkonferenz kann nicht geplant werden176Fehlermeldung: Konferenz-ID ist nicht verfügbar176Keine Benachrichtigungen nach Aktualisierung einer mit Microsoft Outlook geplanten Konferenz177Fehlermeldung: Andere Konferenz177Fehlermeldung: Gastprofil kann nicht verwendet werden177Probleme bei der Suche nach Konferenzen177Link „Suchen“ wird nicht angezeigt178Option „Eigene Konferenzen“ ist nicht verfügbar178Suche nach einer Konferenz nicht erfolgreich178Konferenz fehlt178Probleme mit Konferenzbenachrichtigungen178Ich erhalte keine Konferenzbenachrichtigungen179Eingeladene Teilnehmer erhalten keine Konferenzbenachrichtigungen179Probleme mit Kennwörtern180Keine Benutzer-ID bzw. kein Kennwort180Kennwort vergessen180Kennwort wird nicht akzeptiert180Konferenzkennwort unbekannt180Probleme beim Beitritt zu Konferenzen181Wählen vom Cisco WebEx-Konferenzraum aus nicht möglich181Probleme beim Zugriff auf Konferenzen181Die Konferenz ist auch 30 Minuten nach ihrem Ende noch verfügbar182Fehlermeldung: Konferenz-ID nicht gefunden182Fehlermeldung: Keine Systemressourcen verfügbar182Das System ruft mich nicht an182Fehlermeldung: Zu früh für die Teilnahme183Probleme bei der Anmeldung im Webkonferenzraum183Anmeldung im Webkonferenzraum nicht möglich183Fehlermeldung: Die Sitzung ist abgelaufen185Wiederholte Aufforderung zum Herunterladen von Adobe Flash Player185Zutritt zu einer gesperrten Konferenz nicht möglich185Probleme während einer Konferenz185Klickgeräusche beim Laden der Konferenzkonsole186Die Konferenzkonsole wird ausgeblendet186Falsche Berechtigungen187Keine Präsentatorberechtigungen187Die Benutzer können meine Aktionen nicht sehen187Instabiler Webkonferenzraum188Bildschirmobjekte fehlen188Lautstärkeregler sind deaktiviert188Teilnehmer ist doppelt aufgelistet189Installation des Cisco Unified Presenter Add-Ins nicht möglich189Probleme bei der Freigabe von Materialien189Freigabe von Materialien nicht möglich190Andere Benutzer können meine Anwendung nicht sehen191Freigegebenes Dokument wird nicht angezeigt191Freigabe bestimmter Materialien nicht möglich191Übernahme der Kontrolle über ein Dokument nicht möglich192Schwarzer Bildschirm192Blaues Feld wird angezeigt192Der Text wird im Freigabefenster zu klein angezeigt192Probleme mit Sprachkonferenzen beheben193Teilnehmer sind schwer verständlich193Zu viele Hintergrundgeräusche193Namen fehlen bei Ankündigungen193Telefonbefehle funktionieren nicht194Probleme mit Videokonferenzen194Videokamera startet nicht194Es wird kein Bild angezeigt bei Verwendung von Cisco Unified Video Advantage194Zeitverzögerung beim Wechsel zwischen aktiven Sprechern195Videokonferenz wurde abrupt beendet195Probleme mit PhoneView195Problem bei der Anmeldung195Zeitüberschreitung der Sitzung195Kein Zugriff auf Funktionen für aktive Sitzungen196Beschriftung der Softkey-Taste ändert sich196Probleme mit einer Cisco WebEx-Konferenz196Fehlermeldung: Es ist bereits eine WebEx-Konferenz aktiv196Benutzer können nicht aus dem Cisco WebEx-Konferenzraum hinauswählen197Zusätzliche Konferenzbenachrichtigungen197Fehlermeldung: Fehler bei der Planung der Konferenz197Gründe dafür, dass Sie aus einer Webkonferenz entfernt wurden197Referenz199Feldreferenz: Seite zum Planen von Konferenzen199Feldreferenz: Optionen für die Wiederholung von Konferenzen200Feldreferenz: Erweiterte Planungsoptionen201Feldreferenz: Seite „Konferenz suchen“204Feldreferenz: Seite „Kontogrundlagen“204Feldreferenz: Seite „Konferenzeinstellungen“206Glossar209Size: 4.57 MBPages: 218Language: DeutschOpen manual
Quick Setup GuideTable of ContentsAdministration Documentation for Cisco Unified MeetingPlace Release 7.11Quick Start Configuration3Quick Start Configuration: Cisco Unified MeetingPlace Basic Voice and Video Conferencing5Configuring Basic Voice & Video Conferencing5Verifying Basic Voice and Video Conferencing Using the Telephone User Interface6Verifying Basic Voice and Video Conferencing Using the End-User Web Interface8Quick Start Configuration: Cisco Unified MeetingPlace Basic Web Conferencing11About Web Conferencing Configuration11Configuration Restrictions11Cisco Policy for Use of Third-Party Software12Proxy Servers12Roadmap for Configuring Basic Web Conferencing12Using the Cisco Unified MeetingPlace Web Administration Page13Setting Your Web Server Options13Configuring a Web Server Behind a Proxy15Configuring a Site15Basic System Configuration17Logging In to the Cisco Unified MeetingPlace Administration Center19Restrictions for Logging In to the Administration Center19Logging In to the Administration Center For the First Time19Installing and Managing Licenses for Cisco Unified MeetingPlace21Restrictions for Licenses21How to Install and Manage Licenses21Determining the MAC Address of your System22Obtaining the License File22Installing the License File23Displaying Licenses24Downloading Licenses24Configuring Access Phone Numbers and Notification Labels for Cisco Unified MeetingPlace25Restrictions for Access Phone Numbers and Notification Labels25Configuring Access Phone Numbers and Notification Labels26Configuring Languages for Cisco Unified MeetingPlace29Language Restrictions29Configuring Languages Other Than U.S. English29Enabling Installed Languages30Specifying Languages for Users31Configuring Meetings for Cisco Unified MeetingPlace33Configuring Meetings and Ports33Configuring Reservationless Meetings34Configuring Continuous Meetings36Displaying Meeting Times Using a 12- or 24-Hour Clock37Configuring Parameters that Affect Sound and Video Quality37Configuring Meeting Categories38About Cisco Unified MeetingPlace Meeting Prefixes39Changing the Default Meeting Template for Meetings Scheduled From the End-User Web Interface40Changing the Default Meeting Template for Meetings Scheduled From Microsoft Outlook41Configuring E-Mail Notifications for Cisco Unified MeetingPlace45Restrictions for E-Mail Notifications45Configuring Click-to-Attend Links46Configuring the SMTP Servers46Configuring E-Mail Notification Retries47Configuring User Preferences for E-Mail Notifications47Configuring Recordings for Cisco Unified MeetingPlace49About Recordings49Recording Resources and Port Usage49Options for Starting Meeting Recordings50Prerequisites for Recording51Restrictions for Recording52How to Configure Recordings53Enabling Users to Record Meetings53Enabling Guest Users to Record Meetings54Configuring System-Wide Recording Parameters55Configuring Attendant Settings for Cisco Unified MeetingPlace57Configuring Attendant Privileges57Configuring Operator Assistance58User and Endpoint Configuration59Configuring User Profiles and User Groups for Cisco Unified MeetingPlace61How to Configure User Groups61System User Group61Recommendations for User Groups62Adding or Editing a User Group Manually62Searching for a Specific User Group63Deleting a User Group64How to Configure User Profiles65Benefits of Being a Profiled User65About Preconfigured User Profiles65Admin Profile65Recorder Profile66Guest Profile66Methods for Adding User Profiles67Adding User Profiles Manually68Searching for a Specific User Profile69Editing a User Profile70Deleting a User Profile70Configuring Cisco Unified MeetingPlace Directory Service73About Directory Service73Directory Service73Directory Service User Profile Configuration74Directory Service User Profile Deletion76Directory Service isLocalUser Setting In User Profiles76External AXL Authentication for Directory Service Users78Restrictions for Directory Service78How to Configure Cisco Unified Communications Manager for Directory Service80Activating Cisco AXL Web Services and Cisco DirSync on Cisco Unified Communications Manager80How to Configure LDAP Integration on Cisco Unified Communications Manager81Prerequisites for Configuring LDAP Integration on Cisco Unified Communications Manager81Enabling LDAP Synchronization on Cisco Unified Communications Manager82Adding an LDAP Directory to Cisco Unified Communications Manager82Synchronizing Cisco Unified Communications Manager with the LDAP Directory83Configuring LDAP Authentication for Cisco Unified Communications Manager83Creating an Application User in Cisco Unified Communications Manager84How to Configure the End User PIN in Cisco Unified Communications Manager85Configuring the Credential Policy Default in Cisco Unified Communications Manager 6.x85Configuring the End User PIN in Cisco Unified Communications Manager86Viewing the Department Number for Users in Cisco Unified Communications Manager87How to Configure Cisco Unified MeetingPlace for Directory Service88Saving and Then Clearing the User and Meeting Data on One Application Server88Configuring User Database Replication for Two Sites89Restoring User and Meeting Data on Application Servers90How to Configure User Profiles for Directory Service Users91Assigning User Groups for Directory Service Users91Configuring Directory Service Filters for User Groups92Assigning Time Zones to Directory Service Users93Configuring Directory Service Filters for Time Zones94Modifying Directory Service Filters and Applying the Filters to Previously Imported Directory Service User Profiles96Assigning Profile Numbers to Directory Service Users96Configuring Directory Service in Cisco Unified MeetingPlace97Changing the User Status in Cisco Unified MeetingPlace User Profiles99Active, Inactive, and Locked States99Unlocking a User Profile100Locking or Deactivating a User Profile100Configuring Endpoints for Cisco Unified MeetingPlace101How to Configure Video Terminal Profiles101Video Terminal Profiles101Requirements for Inviting Video Terminal Profiles from Microsoft Outlook102Recommended Methods for Using Video Terminal Profiles103Direct-to-Meeting Mode for Invited Terminals103Alternative to Direct-to-Meeting Mode for Invited Terminals104Mode for Personal Video Terminals104Adding or Editing a Video Terminal Profile105Deleting a Video Terminal Profile106How to Configure Auto-Answer Devices107Configuring User Profiles for Auto-Answer Devices107Modifying When the System Disconnects Auto-Answer Devices from Meetings107Call Configuration109Configuring Call Control for Cisco Unified MeetingPlace111Prerequisites for Configuring Call Control111How to Configure Call Control for Voice Conferencing112Configuring SIP on Cisco Unified MeetingPlace112Configuring Cisco Unified Communications Manager 6.x or a Later Release: SIP Trunk to Cisco Unified MeetingPlace113Configuring Cisco Unified Communications Manager 6.x or a Later Release: Route Patterns115Configuring SIP Trunks Between Cisco Unified Communications Manager 5.x and Cisco Unified MeetingPlace 6.1 or a Later Release117Configuring Inter-Cluster Trunks Between Cisco Unified Communications Manager 4.x or 5.x and Cisco Unified Communications Manager 6.1 or a Later Release119Configuring Cisco Unified Communications Manager 4.x or 5.x: Route Patterns121Verifying the Call-Control Configuration123How to Configure Call Control for Video Conferencing with H.323 Endpoints123How to Configure the Cisco IOS Gatekeeper124Configuring the Cisco IOS Gatekeeper: Dial Plan Resolution Provided By Gatekeeper124Configuring the Cisco IOS Gatekeeper: Dial Plan Resolution Provided by Cisco Unified Communications Manager125Configuring Cisco Unified Communications Manager 6.1 or a Later Release: H.323 Endpoints127Configuring Dial-Out Features for Cisco Unified MeetingPlace129Dial-Out Features and Voice Prompt Languages129About the Find Me Feature130Supported Devices for the Find Me Feature130How the Find Me Feature Works with Pagers131Restrictions for Using the Find Me Feature with Pagers131Enabling Dial-Out Privileges for Users132Configuring the Find Me Dial-Out Feature133Configuring Blast Dial-Out Calls135Configuring the Auto Attend Feature for Cisco Unified MeetingPlace137Auto Attend Feature137Examples of Auto Attend Translation Rules138Adding or Editing an Auto Attend Translation Rule140Enabling the Auto Attend Feature141Configuring Direct Inward Dial for Cisco Unified MeetingPlace143Configuring Reservationless Single Number Access (RSNA) for Cisco Unified MeetingPlace145About RSNA145RSNA145RSNA Reserved Meeting Server146Prerequisites for RSNA147Restrictions for RSNA147How to Configure RSNA147Enabling RSNA148Configuring the Remote Servers148How to Configure Call Control for RSNA in a Cisco Unified Communications Manager Environment149Configuring Cisco Unified Communications Manager: SIP Trunk to Remote RSNA System149Configuring Cisco Unified Communications Manager: SIP Route Patterns to Remote RSNA Systems151How to Configure User Profiles for RSNA152Configuring the Schedule Home Server Field in User Groups or User Profiles152Enabling External User Authentication on the Non-Directory Service RSNA System153Configuring the Cisco Unified MeetingPlace Gateway System Integrity Manager157About the Gateway SIM157When to Change the Cisco Unified MeetingPlace Application Server Connection158Opening the MeetingPlace Gateways Configuration Utility159Configuring the Gateway SIM159Changing the Cisco Unified MeetingPlace Application Server Connection Configured in the Gateway SIM160Connecting the Cisco Unified MeetingPlace Application Server to a Web Server163Adding or Editing a Web Server Connection163Disabling a Web Server Connection164Managing Cisco Unified MeetingPlace Web Conferencing Services167About the Cisco Unified MeetingPlace Web Conferencing Service167Cisco Unified MeetingPlace Web Conferencing Service and NTP Servers168How to Use the Cisco Unified MeetingPlace Web Conferencing Service168Stopping All Web Conferencing Services168Restarting All Web Conferencing Services169Configuring Audio Conversion171Converting Cisco Unified MeetingPlace Voice Files to WAV Format171Converting Cisco Unified MeetingPlace Voice Files to MP3 Format172Converting Cisco Unified MeetingPlace Voice Files to MP4 Format173How to Convert Cisco Unified MeetingPlace Voice Files to Windows Media Format173Installing Windows Media Server for Cisco Unified MeetingPlace174Configuring Windows Media Server Before Using It For the First Time175Converting Cisco Unified MeetingPlace Voice Files to Windows Media Format176Configuring Windows Media Server to Stream Audio Recording Playbacks177Configuring the Cisco Unified MeetingPlace Web Server for Optimal Data Storage179Web Conferencing Data Storage179Recording Size180Best Practices for Storage Maintenance181Configuring Shared Storage182How to Update Meetings and User Profiles183Replication Service184Updating All Meetings184Updating All User Profiles185Updating All Video Terminals185Updating All Groups186Updating a Single Meeting186Configuring User Authentication for Cisco Unified MeetingPlace Web Conferencing189About User Authentication in Cisco Unified MeetingPlace Web Conferencing189User Authentication Options in Cisco Unified MeetingPlace Web Conferencing189Restrictions: User Authentication and Load Balancing190How to Configure MeetingPlace Authentication190Configuring MeetingPlace Authentication191Verifying the MeetingPlace Authentication Configuration by Using the HTTP Form191How to Configure LDAP Authentication192Configuring LDAP Authentication192Verifying the LDAP Authentication Configuration by Using the Web Page Form194Verifying the LDAP Authentication Configuration by Using the HTTP Form195How to Configure LDAP then MeetingPlace Authentication195Prerequisites for Configuring LDAP Then MeetingPlace Authentication196Configuring the LDAP Then MeetingPlace Authentication196Verifying the LDAP Then MeetingPlace Authentication Configuration by Using the Web Page Form197Verifying the LDAP Then MeetingPlace Authentication Configuration by Using the HTTP Form198How to Configure Trust External Authentication198Terms for Single Sign On Software Integration199Terms of Support for Single Sign On Software Integration200Restrictions for Configuring Trust External Authentication200Configuring Trust External Authentication200Verifying the Trust External Authentication Configuration201How to Configure HTTP Basic Authentication (Domain)201Configuring HTTP Basic Authentication (Domain)202Verifying the HTTP Basic Authentication (Domain) Configuration203How to Configure Windows Integrated Authentication203Windows Integrated Authentication203Login Behavior with Windows Integrated Authentication204Configuring Windows Integrated Authentication204Verifying the Windows Integrated Authentication Configuration205Configuring SiteMinder for Use With Cisco Unified MeetingPlace Web Conferencing206Accessing Cisco Unified MeetingPlace Web Conferencing When Locked-Out Due to Incorrect User Authentication Setup207Configuring the Cisco Unified MeetingPlace Web Conferencing User Interface209Inserting a Logo on the Cisco Unified MeetingPlace Web Conferencing Home Page209How to Configure Which Fields Appear on the User Interface210Configuring Which Fields Appear on the User Interface210Saving Your Field Configuration Changes211How to Configure Field Names and Descriptions211Locating a User Interface String211Modifying or Creating a Field Name or Description212Modifying an Error Message212Saving Your Text Configuration Changes213How to Reload a Custom Configuration213Reloading a Saved Field Configuration214Reloading a Saved Text Configuration214How to Restore Default User Interface Settings215Restoring Default Field Settings215Restoring Default Text Settings215Customizing the Session Expired Page215Customizing the User Interface with Cascading Style Sheets216Configuring External Access to Cisco Unified MeetingPlace Web Conferencing219Restrictions for Accessing Meeting Data from an External (DMZ) Web Server219Prerequisites for Configuring SMA-2S220Configuring Redirection of External Meetings220How to Test Your SMA-2S Configuration221Testing Internal Meetings221Testing External Meetings222How to Disable SMA223Configuring Cisco Unified MeetingPlace Web Conferencing and SQL Server225Accessing Information on the SQL Server Database225How to Create and Use a Least-Privileged SQL Account for Web Conferencing226Creating a Least-Privileged SQL Account for Web Conferencing226Updating SQL Account Access from the MeetingPlace Gateway Configurations Utility227Restoring the Cisco Unified MeetingPlace Web Server After Boot Failure228How to Change and Apply a New SQL Password to Cisco Unified MeetingPlace Web Conferencing229Changing the SQL Password If You Know the Old Password229Changing the SQL Password if You Do Not Know the Old Password230Applying the New SQL Password to Cisco Unified MeetingPlace Web Conferencing231How to Manage the SQL Database Size232Modifying the SQL Database Properties to Manage Database Size232Examples: Modifying the SQL Database Properties to Manage Database Size233How to Back Up and Restore MPWEB SQL Database234Creating a Backup File by Exporting the MPWEB Database234Examples: Exporting the MPWEB Database to Create a Backup File235Restoring the Database236Examples: Restoring the Database238Restoring Cisco Unified MeetingPlace Web Conferencing to a Different Server240How to Detach and Attach the MPWEB SQL Database240Detaching the Database240Examples: Detaching the Database242Attaching the Database243Examples: Attaching the Database244Relocating the Database245How to Replace a Cisco Unified MeetingPlace Web Server and Retain the SQL Database246Preparing the Current Cisco Unified MeetingPlace Web Server246Installing the Replacement Cisco Unified MeetingPlace Web Server247Building the Replacement Cisco Unified MeetingPlace Web Server248Updating the Indices on the SQL Database249How to Use a Custom TCP Port for the SQL Server Connection250Customizing the Port for an SQL Database250Customizing the SQL Port for the “Remote” SQL Database250Switching to the “Remote” SQL Database on the Custom Port251Monitoring and Maintaining Cisco Unified MeetingPlace Web Conferencing253IIS File Deletion253Configuring the Web Server to Synchronize with an NTP Server254How to Manually Synchronize the Web Server with an NTP Server255Querying Which NTP Server You Are Using255Setting the NTP Server255Checking the Delta Between the Local PC Clock and the NTP Server256Manually Synchronizing the Web Server with the NTP Server256How to Manually Synchronize the Web Server in a Domain256Pointing the Domain Controller to the External NTP Source257Changing the Registry Setting on the Web Server257Configuring the Application Server to Point to a Different NTP Server258Changing the Time Zone258Checking Which Conferences Are Currently Running259Checking the Versions of Local Cisco Unified MeetingPlace Web Conferencing Services260How to Schedule a Maintenance Window260Reserve All Ports Meetings261Scheduling a Maintenance Window261Optimizing the Performance of a Web Server262Rebooting the Server262How to Monitor Cisco Unified MeetingPlace Web Conferencing Activities263Using the Cisco Unified MeetingPlace Eventlog263Running the Windows Performance Monitoring Tool263Viewing an Event with the Windows Event Viewer264How to Configure the Lumberjack Logging Utility264Lumberjack Logging Utility265Configuring Lumberjack on a Cisco MCS Server265Manually Generating a Lumberjack Snapshot266How to Switch the Order of IP Addresses on the Web Server267Changing the Binding Order for a System with One IP Address on Each NIC267Changing the Binding Order for a System with Two IP Addresses on One NIC267Making the Change in the Application268MeetingPlace Conference Manager269Installing MeetingPlace Conference Manager271About Java Web Start271MeetingPlace Conference Manager Updates271Downloading and Installing MeetingPlace Conference Manager272Uninstalling MeetingPlace Conference Manager273Configuring MeetingPlace Conference Manager273Changing the Look and Feel of MeetingPlace Conference Manager273Using MeetingPlace Conference Manager275How to Add, Edit, or Remove a Server275Adding a New Server276Editing an Existing Server276Removing an Existing Server277Exporting a List of Servers277Importing a List of Servers278Logging In to a Server278Logging Out from a Server279How to Schedule a Meeting279Scheduling a Meeting280Scheduling Another Meeting With the Same Parameters281Rescheduling a Meeting281Canceling a Meeting282How to Search for Meetings283Modifying the Panes on the Search Page283Finding All In-Session and Currently Scheduled Meetings283Finding a Meeting by Using an Advanced Search Query284Filtering the Search Results List284How to Update User Information285Adding a User Profile285Searching for a User Profile286Modifying the Status of a User Profile286Changing the Login Information for a User287Updating a User Profile287Deleting a User Profile288How to Monitor an In-Session Meeting288Finding a Summary of an In-Session Meeting289Going to the Meeting Page on the Cisco Unified MeetingPlace Web Server289Adding an Invited User to an In-Session Meeting290Adding a Profiled User to an In-Session Meeting290Adding a Guest User to an In-Session Meeting291Controlling a Meeting In-Session291Muting Participants During a Meeting292Changing the Status of a Participant During a Meeting293Moving Participants During a Meeting294Finding a Participant in the Participant List295Viewing an Event Log for a Meeting296How to Moderate a Question and Answer Session296Adding a Participant to the Question and Answer Queue296Moderating a Question and Answer Session297Locating Information About Meetings That Have Ended298How to Enable Polling299Integrations301Integrating Cisco Unified MeetingPlace with Cisco WebEx303Integration Option 1: Schedule and Attend Cisco WebEx Meetings from Cisco Unified MeetingPlace303About Cisco WebEx Integration Option 1303Prerequisites for Integration Option 1: Schedule and Attend Cisco WebEx Meetings from Cisco Unified MeetingPlace304End-User Information for Integration Option 1: Schedule and Attend Cisco WebEx Meetings from Cisco Unified MeetingPlace304Integration Option 2: Schedule and Attend Cisco WebEx Meetings from Cisco WebEx305About Cisco WebEx Integration Option 2306Prerequisites for Integration Option 2: Schedule and Attend Cisco WebEx Meetings from Cisco WebEx306End-User Information for Integration Option 2: Schedule and Attend Cisco WebEx Meetings from Cisco WebEx307Configuring Cisco WebEx Productivity Tools for the First Time without Directory Service308Configuring Cisco WebEx Productivity Tools for the First Time with Directory Service309Restrictions for Integrating Cisco Unified MeetingPlace with Cisco WebEx309General Restrictions310User Profile Restrictions311Video Restrictions312End-to-End Encryption Restrictions312End-User Restrictions313How to Integrate Cisco Unified MeetingPlace with Cisco WebEx314Configuring the Cisco WebEx Connection and Scheduling Options314Creating and Uploading the Cisco WebEx Certificate316Establishing or Resetting the Telephony Connection to Cisco WebEx317Configuring Site Settings in the Cisco WebEx Site Administration318Customizing Post-Meeting Web Page Settings319Allowing the Audio Portion of a Meeting to Continue after Closing the Cisco WebEx Meeting Center Session319Configuring Single Sign-On in the Cisco WebEx Site Administration320Configuring the Cisco WebEx Audio Recorder321Enabling Users to Schedule Cisco WebEx Meetings from Cisco Unified MeetingPlace322Transferring User Profiles From Cisco Unified MeetingPlace to Cisco WebEx323Deactivating Cisco WebEx User Profiles324Modifying Your Cisco WebEx Site Administration Account325Enabling Cisco Unified MeetingPlace Scheduling from Microsoft Outlook327Prerequisites for Scheduling From Microsoft Outlook327Restrictions for Scheduling From Microsoft Outlook328How to Enable Scheduling From Microsoft Outlook329About Default Authentication Methods for Microsoft Outlook Users329Remember Me329Single Sign-On330Configuring the Default Authentication Method for Microsoft Outlook Users331Adding Cisco Unified MeetingPlace Systems to the Plug-In for Microsoft Outlook332How to Install the Cisco Unified MeetingPlace Plug-In for Microsoft Outlook333Requirements for Client Installation of the Cisco Unified MeetingPlace Plug-In for Microsoft Outlook333Installing the Cisco Unified MeetingPlace Plug-In for Microsoft Outlook Locally on the End-User PC334Installing the Cisco Unified MeetingPlace Plug-In for Microsoft Outlook with MSI334Installing the Cisco Unified MeetingPlace Plug-In for Microsoft Outlook By Using an Automated Distribution Tool335Customizing the Cisco Unified MeetingPlace Scheduling Form for Microsoft Outlook336Customization Options for Scheduling from Microsoft Outlook337About the Cisco Unified MeetingPlace Plug-in and Different Versions of Microsoft Outlook337Enabling Microsoft Outlook Calendar Notifications for Meetings Scheduled from the Cisco Unified MeetingPlace End-User Web Interface339Prerequisites for Sending Microsoft Outlook Calendar Notifications for Meetings Scheduled from the End-User Web Interface340Restrictions for Sending Microsoft Outlook Calendar Notifications for Meetings Scheduled from the End-User Web Interface340How to Enable Cisco Unified MeetingPlace to Send Microsoft Outlook Calendar Notifications for Meetings Scheduled from the End-User Web Interface341Uninstalling Cisco Unified MeetingPlace for Microsoft Outlook Gateway From the Web Server341Creating a Cisco Unified MeetingPlace-Dedicated E-Mail Account and Mailbox on the Microsoft Exchange Server342Configuring Cisco Unified MeetingPlace to Support TLS Encryption343Configuring the Cisco Unified MeetingPlace Connection to the Microsoft Exchange Server344Integrating Cisco Unified MeetingPlace with Cisco Unified Communications Manager347Configuring a SIP Trunk Security Profile in Cisco Unified Communications Manager for Cisco Unified MeetingPlace348Configuring the Maximum Call Duration in Cisco Unified Communications Manager349Configuring the Maximum Video Call Bandwidth in Cisco Unified Communications Manager350Configuring Cisco Unified Communications Manager: Music On Hold351Integrating Cisco Unified MeetingPlace with Cisco Unified Personal Communicator355About Web-Only Meetings that are Initiated from Cisco Unified Personal Communicator355Web-Only Meetings that are Initiated from Cisco Unified Personal Communicator355Participant Privileges in Web-Only Meetings that are Initiated from Cisco Unified Personal Communicator356Integrating with Cisco Unified Personal Communicator357Additional References for Integrating with Cisco Unified Personal Communicator357Integrating Cisco Unified MeetingPlace With Cisco Unified IP Phone359About Cisco Unified MeetingPlace PhoneView359Cisco Unified MeetingPlace PhoneView and Security360Username and Password Requirements for Cisco Unified MeetingPlace PhoneView360Language Requirements for Cisco Unified MeetingPlace PhoneView361Additional References for Configuring Cisco Unified MeetingPlace PhoneView361How to Configure Cisco Unified MeetingPlace PhoneView361Adding Cisco Unified MeetingPlace to the List of IP Phone Services on the Cisco Unified Communications Manager362Defining Cisco Unified MeetingPlace Service Parameters364Finding an IP Phone Service in Cisco Unified Communications Manager366Deleting an IP Phone Service367Security369Securing the Cisco Unified MeetingPlace System371Overview of Security Tasks371Using Cisco Security Agent (CSA) on the Application Server373Upgrading Cisco Security Agent (CSA) on the Application Server374Limiting the Number of Failed User Login Attempts375Configuring Requirements for User Passwords376Configuring Requirements for Meeting Passwords377Restricting Access to Scheduled Meetings378Restricting Access to Recordings and Attachments378Restricting the Use of Vanity Meeting IDs379Restricting Dial-Out Privileges for Guest Users379Restricting Dial-Out Privileges for Profiled Users380Limiting the Number of Attempted Dial-Out Calls From Voice Meetings381Configuring Cisco Unified MeetingPlace Web Conferencing Security Features383How to Configure Restricted Meeting ID Patterns383Adding Restricted Meeting ID Patterns384Deleting Restricted Meeting ID Patterns384How to Configure Secure Sockets Layer385Restrictions for Configuring Secure Sockets Layer385Changing the Web Server Hostname From an IP Address to a Hostname385Creating a New Certificate Signing Request and Obtaining a Certificate File387Applying the SSL Certificate388Enabling SSL389Testing the Web Server Over an HTTPS Connection389(Optional) Disabling Support for Low Encryption Ciphers and SSL v2390How to Replace an Expired Intermediate Certificate for the Home Page391Downloading the Updated VeriSign Intermediate CA391Creating a Certificate Snap-In391Removing the Expired Intermediate CA392Installing the New Intermediate CA392How to Replace an Expired Intermediate Certificate for Web Conferencing393How to Back Up and Restore the SSL Private Key394Exporting the Private Key394Copying and Saving the Private Key for Future Use395Importing the Private Key in to the MPWEB Database396Allowing Guests to Search Through Public Meetings397Configuring SSL for the Cisco Unified MeetingPlace Application Server399Interfaces Secured by SSL for the Application Server399Generating a Certificate Signing Request and Obtaining the Certificate400Uploading the Certificate File and Enabling SSL401Displaying the Certificate403Backing Up the SSL Configuration403Restoring the SSL Configuration403Disabling SSL404User Authentication for Cisco Unified MeetingPlace405About End-User Authentication Options405Cisco Unified MeetingPlace System Authentication405Third-Party Authentication for Cisco Unified MeetingPlace Web Conferencing406Integration-Specific Authentication406When the System Uses Each Authentication Option406Changing System Administrator Passwords for Cisco Unified MeetingPlace409Changing the Passwords for the admin Profile409Changing the Password for the root or mpxadmin Account410Advanced Configuration413Backing Up, Archiving, and Restoring Data on the Cisco Unified MeetingPlace Application Server415About Database Backups, Archives, and Restoration415Database Backups415Cleanup Process for Database Backups416About Archiving the Database Backup Files and Other Files417SSH/rsync Archiving Method (Recommended)417FTP Archiving Method417How to Back Up, Archive, and Restore Data418Configuring Backups and Archiving418Backing Up Data Using the CLI419Archiving Data Using the CLI419Restoring Data Using the CLI420Configuring Application Server Failover for Cisco Unified MeetingPlace423Application Server Failover423Prerequisites for Application Server Failover424Restrictions for Application Server Failover425How to Configure Application Server Failover425Setting Up Failover for Two Newly Installed Application Servers426Setting Up Failover for One Existing Application Server and One Newly Installed Application Server428Configuring the Application Servers in a Failover Deployment430About the Active and Standby Application Server Database432How to Perform Application Server Failover432Performing Application Server Failover433Performing Application Server Failover to Switch to the Previous Active Server434Importing Data into Cisco Unified MeetingPlace437Requirements for Importing Data437How To Import Data439Setting Up an Import File439Adding or Editing User Groups by Import441Deleting User Groups by Import442Adding or Editing User Profiles by Import443Deleting User Profiles by Import444Adding or Editing Video Terminal Profiles by Import445Deleting Video Terminal Profiles by Import447Importing Remote Servers448Importing Meeting Categories448Scheduling Meetings by Import449Canceling Meetings by Import450Importing the System Configuration450Examples of Import Files451Configuring SNMP on Cisco Unified MeetingPlace453About SNMP453Requirements for SNMP454How To Configure SNMP454Adding or Editing SNMP Community Strings455Displaying or Deleting SNMP Community Strings455Adding or Editing SNMP Notification Destinations456Displaying or Deleting SNMP Notification Destinations456Maintenance457Running Reports and Exporting Data from Cisco Unified MeetingPlace459Reports and Exported Data459How To Run Reports and Export Data460Exporting User Groups461Exporting User Profiles462Exporting Video Terminal Profiles462Exporting Remote Servers463Exporting Meeting Categories464Exporting Meetings464Exporting Information about Continuous Meetings465Exporting Information about Meeting Participants466Exporting Information about When Participants Join and Leave Meetings467Exporting Information about Scheduling467Running a Report about Meeting Cancellations468Running a Report for Billing468Running Capacity Management Reports469Running a Report about Meetings470Exporting Information about Dial-Out Calls470Exporting the System Configuration471Viewing the E-Mail Notification Queue471Sending E-Mail Blasts from Cisco Unified MeetingPlace473End-User Interface Customization475Configuring Flex Fields for Cisco Unified MeetingPlace477Customizing E-Mail Notifications for Cisco Unified MeetingPlace479About E-Mail Notification Templates and Language Property Files479How the Mail System Works479Example of Editing an E-Mail Notification Template and a Language Property File480Notification Items481How to Customize E-Mail Notifications482Editing Templates for E-Mail Notifications482Editing Language Property Files485Downloading a Language Property File486Uploading a Language Property File486Customizing Music and Voice Prompts for Cisco Unified MeetingPlace489About Music and Voice Prompts489Guidelines for Creating Custom Voice Prompts490Guidelines for Creating Custom Music Prompts490File Locations for Music and Voice Prompts491Restrictions for Customizing Music and Voice Prompts492How to Customize Music and Voice Prompts492Main Menu Prompt Reference492Customizing Prompts from the Phone494Creating a Custom Voice Prompt494Creating a Custom Music Prompt495Uploading a Custom Music or Voice Prompt497Deleting a Custom Music or Voice Prompt498Troubleshooting499Using Alarms and Logs on Cisco Unified MeetingPlace501About Alarms501Alarm Severity Levels502Alarm Table502Exception Log503Module Numbers503Core Files505How to View the Alarm Table and Clear Alarms505Viewing the Alarm Table and Clearing Alarms in the Administration Center506Viewing the Alarm Table and Clearing Alarms Using the CLI506Configuring the System to Call You if There is a Major Alarm507How to View the Current Status of the System507Viewing the Current Status of the System in the Administration Center508Viewing the Current Status of the Software Using the CLI508Viewing the System Log509Viewing Log Information about System Backups510Viewing Backup Log Files510Obtaining and Viewing the System Information Capture (Infocap) Log510Configuring the Media Server Logging Levels511How to Configure Log Levels511Log Levels512Configuring Log Levels512Password Recovery for Cisco Unified MeetingPlace513Recovering the Password for the root Account513Recovering the Password for the mpxadmin Account514Recovering the User Password for the admin Profile515Troubleshooting User Access Issues for Cisco Unified MeetingPlace517User Cannot Log In518User Cannot Join a Meeting519Additional References for Troubleshooting User Access Issues520Troubleshooting Telephone Issues for Cisco Unified MeetingPlace521What to Try First When Troubleshooting Calls521Checking the System Status, Alarms, and Logs521Checking the Media Server Status522Checking the Audio Licenses523How to Resolve Problems with Call Connections523Dial-In Calls Fail524Dial-Out Calls Fail526Both Dial-In and Dial-Out Calls Fail529Established Calls Get Dropped529Direct Inward Dial (DID) Call Does Not Connect to Meeting531User Does Not Receive “Find Me” Calls for a Meeting532User Does Not Receive “Find Me” Calls to a Non-Direct-Dial Pager532How to Resolve Problems That Occur During Calls533System Does Not Detect Key Presses533One-Way Audio-User Cannot Be Heard By Other Participants534If still in the voice meeting, have the user press #5 on the phone, in case another meeting participant muted the line.User "Talk-Off" (Triggering the Pound Key with Your Voice)534For End Users: While it may be nearly impossible to avoid, users who are prone to triggering false "#" digits usually speak some...535Troubleshooting Video Issues for Cisco Unified MeetingPlace537What to Try First When Troubleshooting Video537Checking the System Status, Alarms, and Logs537Checking that Video Blades are Associated with Audio Blades in the Media Server538Checking Video Licenses539How to Resolve Problems with Video Connections539Video Does Not Work539Poor Video Quality540How to Resolve Problems with Video Endpoints541Video Endpoint Gets One-Way Video or No Video541Call is Dropped When Entering a Meeting, Entering a Breakout Session, or Entering #31 to Dial Out541Jumpy Video542Additional References for Troubleshooting Video Issues542Troubleshooting E-Mail Notifications for Cisco Unified MeetingPlace543User Does Not Receive E-Mail Notifications543Broken Click-to-Attend Meeting URL in E-Mail Notifications544System Sends Excessive Random E-Mails544Additional References for Troubleshooting E-Mail Notifications544Troubleshooting Cisco Unified MeetingPlace Web Conferencing547How to Resolve Test Server Configuration Problems547Error Messages548How to Resolve Authentication Problems549LDAP Authentication Problem549Windows Authentication Problem550Adding a URL String to Internet Explorer’s Trusted Zone550Modifying Internet Explorer's Internet Zone to Automatically Pass Windows Credentials551How to Resolve Failed Server Issues551Web Server Fails During a Conference552All Web Servers in a Load Balancing Cluster Have Failed552External Users are Disconnected from a Web Conference552Error Message: Read Failure in Named Pipe in Audio Service553Web Conferencing Does Not Start After Moving Time on the Web Server553Time is Not Synchronized Between the Web Server and the Application Server553Cannot Start Cisco Unified MeetingPlace Web Conferencing Services554Server Crashes When the Shared Storage Location is Interrupted555How to Resolve Problems With Disk Space555Error Message: Operation Failed555How to Resolve Problems During a Meeting555A Few Users Are Dropped From a Meeting555All Users Are Dropped From a Meeting556Users Continue to Get Dropped From a Meeting557How to Resolve Problems When Joining a Meeting557No One Can Join557Some Users Cannot Join the Meeting558Cannot Join Due to MPAgent Problem558Cannot Join Due to Session Problems559Problems Dialing Out from the Meeting Console560How to Resolve Problems When Finding a Meeting560Template Cannot Be Found560How to Resolve Problems With Attachments and Recordings561No Recording Space Available561Recording Files Not Appearing on the Web562Scheduling a Test Meeting to Check the Audio Conversion Process564Tinny Buzz on WMA Recordings564Web Recording is Silent565Audio and Video Playback Not Synchronized565Cannot Access Attachments From the External Web Server566Cannot Attach Files Larger than 10KB to the Web Meeting Room566Error: Access is Denied566Problems Accessing Meeting Recordings When Using Shared Storage567Disabling ACL Authorization at the Server Level567Disabling ACL Authorization at the Plug-In Level567Cannot Play Windows Media Recordings or Attachments568Troubleshooting Problems with Recordings in Windows Media Format568Recordings Stuck in “Processing Now” State569How to Resolve Problems With Secure Sockets Layer569Security Warnings569How to Resolve Web Server Time Synchronization Problems569How to Resolve Web Server Configuration Problems570Database Command in Online Administrative Interface Does Not Work570Troubleshooting the Cisco Unified MeetingPlace Application Server571Failover Replication Fails After Adding New Node 1571How to Solve Problems with the Application Server SSL571Cannot Load Certificate572Cannot Enable SSL572SSL Stops Working573No SSL Connection573Certificate or Private Key is in the Wrong Format573Error Messages for Application Server SSL574Additional References for Troubleshooting SSL for the Application Server577Cisco Unified MeetingPlace Time Zone, Daylight Savings, and Clock Errors577Performing a Login Audit on the Application Server577Troubleshooting Cisco Unified MeetingPlace Integration with Cisco WebEx579Where to Find Cisco WebEx Documentation579How to Resolve Problems with the Telephony (TSP) Connection579Checking the Telephony (TSP) Connection Status580Cisco WebEx Telephony (TSP) Connection is Down581How to Resolve End-User Problems581User Not Redirected to Cisco WebEx Site After Login581Users Receive Extra E-Mail Notifications from Cisco WebEx582Users See “Error Scheduling Meeting” While Joining Meetings582Users Cannot Dial Out From Cisco WebEx Web Meeting583Cisco WebEx Web Meeting Phone Control Features Do Not Work583Cisco WebEx Web Meeting Does Not Correctly Display Speaker or User Status584User Cannot Log In or Join Cisco WebEx Meetings584Reconnecting to a Cisco WebEx Meeting584How to Resolve System Administrator Login Problems585System Administrator Cannot Log In to Cisco WebEx Site Administration585How to Resolve Recording Problems for Cisco WebEx Web Meetings585Recordings for External Cisco WebEx Meetings Do Not Work585Cannot Record Any Cisco WebEx Meetings586A User Cannot Start Recording a Cisco WebEx Meeting586WebEx Meeting Manager: Options for Starting the Meeting Recording are Grayed Out587WebEx Recorder Setup: Cisco WebEx User is Asked Where to Record Meeting587WebEx Recorder Setup: Only the “Do Not Record a Teleconference” Option is Available587Cisco WebEx Meeting Recordings Contain Music and Voice Prompts587Cannot Find Cisco WebEx Meeting Recordings587Additional References for Troubleshooting Cisco Unified MeetingPlace Integration with Cisco WebEx588Troubleshooting Cisco Unified MeetingPlace Scheduling from Microsoft Outlook589How to Resolve Problems with the MeetingPlace Tab in the Microsoft Outlook Appointment Form589MeetingPlace Tab Does Not Appear in Microsoft Outlook Calendar Appointments589MeetingPlace Tab is Blank or Displays an Error Page590Login Required Each Time a User Clicks the MeetingPlace Tab591How to Resolve Problems with Scheduling Meetings from Microsoft Outlook591Meetings Are Scheduled on the Internal Server by Default592Missing Invitees List592System Configured for SSO Fails to Authenticate592Login Required Each Time a User Reschedules a Delegate-Scheduled Meeting592Problems Accessing Cisco Unified MeetingPlace for Microsoft Outlook593Error Messages Appear When Rescheduling or Opening the First Occurrence of a Recurring Meeting Series593Error Message: Microsoft Outlook is Not Your Default E-Mail Client593Additional References for Troubleshooting Cisco Unified MeetingPlace Scheduling from Microsoft Outlook594Troubleshooting Microsoft Outlook Calendar Notifications for Meetings Scheduled from the Cisco Unified MeetingPlace End-User Web Interface595Additional References for Troubleshooting Microsoft Outlook Calendar Notifications for Meetings Scheduled from the Cisco Unified MeetingPlace End-User Web Interface595Reference Information597Administration Center Page References for Cisco Unified MeetingPlace599Add Meeting Categories Page599Add Server Configuration Page599Add SNMP Community String Page600Add SNMP Notification Destination Page601Add Translation Rule Page602Add User Group Page602Add User Profile Page604Reference Information about User Profile Fields619About User Types619About Time Zones620Add Video Terminal Profile Page621Alarms Page623Auto Attend Translation Configuration Page624Backup and Archive Page625Billing Report Page625Call Configuration Page627Cisco WebEx Certificate Page628Cisco WebEx Site and Server Page629Community Strings Page631Custom Prompts Page632Customize Outlook Interface632Directory Service Configuration Page633Directory Service Filters for User Groups Page637Directory Service Filters for Time Zones Page637Edit Flex Fields Page638Edit Templates (Advanced) Page639Edit Templates (Basic) Page641Edit Web Server Page642E-Mail Notifications Page643Enable SSL Page643Exchange Server Configuration Page644Generate Certificate Signing Request (CSR) Page645Import Meetings Page646Import User Groups Page647Import User Profiles Page648Import Video Terminal Profiles Page649Install Licenses Page650Licenses Summary Page650Maintenance Page651Media Parameters Page651Meeting Cancellation Report Page655Meeting Categories Page656Meeting Configuration Page657Meeting Information Report Page665Migration Import Tool666Notification Configuration Page666Notification Destinations Page667Outlook Authentication Configuration Page667Outlook Plug-In Configuration Page668Port Utilization Report Page669Remote Server Configuration Page670Sametime Configuration Page671Sametime Servers Page671SIP Configuration Page671SMTP Server Configuration Page673System Configuration Page674System Information Capture Page674System Logs Page675System Status Details Page675Unattended Ports Report Page677Usage Configuration Page678User Configuration Page684User Groups Page685User Profiles Page686Video Terminal Profiles Page687View Locked Profiles Page688View System Information Capture Page688View System Logs Page689Web Servers Page690Web Administration References for Cisco Unified MeetingPlace691Field Reference: Web Server Specific Fields691Field Reference: Web Server Customization Values693Field Reference: Site Configuration Page694Counters Available in the Cisco Unified MeetingPlace Performance Object695MeetingPlace Conference Manager References697Field Reference: Meeting Scheduling Page697Field Reference: Meeting Recurrence Options698Field Reference: Advanced Options699Using the Command-Line Interface (CLI) in Cisco Unified MeetingPlace701CLI User Level Options701Restrictions for the CLI702How to Log in to the CLI702Logging in to the CLI Using the Console702Logging in to the CLI Using SSH703Command Reference704Command Syntax Conventions704Application Commands705Operating System Commands713Database Replication Commands715Failover Commands716Raw Data Export and Import Specifications for Cisco Unified MeetingPlace719User Groups-Raw Data Export and Import Specifications720User Profiles-Raw Data Export and Import Specifications725Video Terminal Profiles-Raw Data Export and Import Specifications736Meetings-Raw Data Export and Import Specifications745Outgoing Calls Information-Raw Data Export Specifications751Meeting Participant Information-Raw Data Export Specifications752Meeting Participant Join Leave Information-Raw Data Export Specifications754Scheduling Failures Information-Raw Data Export Specifications755Scheduling Statistics Information-Raw Data Export Specifications756Scheduling Activity By User Information-Raw Data Export Specifications757Continuous Meetings Information-Raw Data Export Specifications757Time Zone Mapping Between Cisco WebEx and Cisco Unified MeetingPlace759Application Server File Locations for Cisco Unified MeetingPlace765Size: 5.46 MBPages: 766Language: EnglishOpen manual
Release NotesTable of ContentsOverview2Requirements23.1 Hardware Requirements23.2 Software Requirements24.1 MeetingPlace Gateways35.1 Important Notes3Bugs Fixed in MeetingServer 5.1.148.1 Additional Task for Pre-Upgrade Checklist88.2 Addition to Managing Capacity88.3 MeetingPlace Flex Menus98.3.1 Accessing Flex Menus98.3.2 Creating Flex Menus98.3.3 Using Flex Menu Applications128.3.4 Importing Flex Menu Applications138.3.5 Exporting a Flex Menu Application138.3.6 Deleting a Flex Menu Application138.4 Scheduling Meetings for Users in Different Time Zones13Size: 88.3 KBPages: 15Language: EnglishOpen manual
User GuideTable of ContentsStep 1 Dial in to Cisco Unified MeetingPlace at this number:1Step 2 Press 2 and enter your profile number.1Step 3 Enter your profile password.1Step 4 To start your meeting press 2, then press 1.1Step 1 Access the Cisco Unified MeetingPlace Web Conferencing home page at this URL:1Step 2 Enter your user ID.1Step 3 Enter your password.1Step 4 Enter the meeting ID and click Attend Meeting.1Size: 110 KBPages: 1Language: EnglishOpen manual
Maintenance ManualTable of Contents1 Introduction13Naming conventions used in this guide14Who should use this guide14Visual cues used in this guide14What’s new in this release15Obtaining documentation19Cisco.com19Ordering documentation19Documentation feedback19Obtaining technical assistance20Cisco TAC website20Opening a TAC case20TAC case priority definitions21Obtaining additional publications and information212 Getting started23About MeetingPlace23Attending conferences23Controlling conferences in session24Advanced meeting management features25Meeting types25“Meet me” meetings25Lecture-style meetings25Q&A meetings27Multiserver meetings27“Zero-port” meetings27Reservationless meetings28Reserve All Ports meetings28Scheduling a Reserve All Ports meeting29Scheduling conferences29About the MeetingTime software30MeetingPlace options30MeetingPlace voice-only configuration31Additional software options31About IP configurations33System manager responsibilities33Maintaining profiles33Planning internal support34Tracking resource usage35Maintaining the system35System manager’s schedule35Using MeetingTime36Accessing MeetingTime36Using system management functions38About the Configure tab39Form types40Viewing form field values40Editing values in a form41Adding and deleting records in an Object form42About the Report tab42About the System tab43Executing an action43Configuring help desk privileges for attendants43Working with system internals44About the Capacity Management tab453 Setting up Cisco MeetingPlace47About profiles47Benefits of assigning profiles47Planning and maintaining profiles48Providing profiles for targeted meeting schedulers48Providing profiles on request48Profile properties49User class49User ID and password50User contact information51Billing information52Class-of-service privileges52Outdialing privileges52About the “Find Me” feature52Departmental support contacts56Time zone56Meeting preferences57About user groups57Defining user groups58About user profiles58Defining user profiles59Creating guest profiles59Letting guests join meetings from the Web59Importing user profile and group information60Importing profiles for all users61MeetingPlace Directory Services Gateway61Manual file import62Import file requirements62Importing files63Automating the import process65Importing and deleting profiles in Windows Batch Mode65Changing user profile records67Viewing user group and user profile records67About teams68Defining teams68Properties of teams68Searching users, groups, and teams69Search options70Establishing security71Securing the location72Securing user profiles72Securing meetings74Preventing toll fraud76Customizing MeetingPlace77Customizing meeting notifications77Listing alternative MeetingPlace phone numbers in notifications78About flex fields79Defining flex fields80Customizing voice prompts81Choosing abbreviated and unabbreviated voice prompts81Customizing prompts82Accessing the voice prompts menu82Recording a new prompt834 Managing85Managing ports85Designating port types85Designating overbook ports87Configuring ports and port groups to improve performance87Configuring individual ports87Configuring port groups89Managing port scheduling with guard times91Setting guard time parameters92Managing port scheduling with run times93Setting immediate meeting parameters95Managing capacity96Using capacity management tools96Daily analysis tools99Meeting List tool99Port Utilization tool100Unattended Ports tool101Summary Port Usage tool102Monthly trending tools104Conferencing Minutes tool105Recommendations for managing capacity106Uncaptured Conferencing Traffic tool108Opportunity Cost tool109Scheduling Failures tool110Determining system service levels110Optimizing disk space usage111Viewing disk usage statistics111Managing disk space resources112System-wide parameters112Recording and message parameters112How permanent meetings affect disk space resources113Managing user access114Monitoring MeetingPlace using SNMP114SNMP feature overview115Setting up contact and location information115Setting up community information116Managing notifications119How server notifications are sent119Viewing server notification status120Determining causes of notification failure120Viewing meeting notification status121Canceling server notifications121Managing workstation connections123System manager agents124Configuring system manager agents1255 Reports127About reports127Generating reports128Generating reports from the Report tab128Generating batch reports in Windows batch mode130System reports131System Options report132Port Attributes report133User Information report133Group Information report134Team Information report134System usage reports135Scheduling Statistics report136Scheduling Failures report136Port Usage report137Scheduled vs. Actual by User report138Scheduling Activity by User report138Meeting Attendance by User report139Meeting Information report140Meeting Attachment Information report140Permanent Meetings report141Question and Answer Usage report142Billing reports143Billing Information (Summary) report143Billing Information (Detail) report144Disk Usage Information report145Outbound Dialing report145Raw data reports146Setting up the database146Exporting raw data reports into Microsoft Excel147Summary of raw data reports1476 Maintenance149Backing up information149Performing a network backup150Starting a backup150Viewing backup results151Planning for outages152Shutting down MeetingPlace152Preparing for a system shutdown153Understanding system shutdown levels153Initiating a shutdown154Starting MeetingPlace155Turning on the MeetingPlace system155Monitoring progress (8112)157Maintaining the MeetingPlace 8112 or 8106 server157Maintaining the user database157Deactivating users and groups manually158Deactivating single user profiles or groups158Deactivating multiple profiles158Deactivating groups by importing159Deleting a single group or profile160Deleting multiple profiles by importing160Deleting groups by importing161Changing user group information manually161Changing profile user information manually161Changing user profiles by exporting and importing manually162Importing and exporting encrypted passwords162Maintaining configuration records162System configuration records162Maintaining meeting records1637 Solving problems165How users get meeting assistance165Troubleshooting user problems166Problem: User cannot log on166Problem: Problems with meeting IDs167Problem: User reports poor sound quality167Problem: User cannot schedule a meeting168Problem: Requests for more time or ports169Helping users with MeetingPlace features169Using meeting messages169Listening to a roll call of meeting participants170Recording a meeting170Joining breakout sessions170Dialing out to add participants170Securing meetings171Working with recurring meetings171Scheduling continuous and immediate meetings172Scheduling and hosting lecture-style meetings172Setting up a lecture-style meeting172Hosting a lecture-style meeting173Scheduling large meetings175Scheduling and attending Q&A meetings176Scheduling Q&A meetings176Attending Q&A meetings177Entering a meeting177Asking questions from the telephone177Moderating Q&A meetings from MeetingTime177Scheduling a “zero-port” meeting179Handling system problems that affect users179Handling alarms180About the Alarm Table180Unlocking a profile182Viewing the Alarm Table182Interpreting alarm lights on the server (8112)184Interpreting alarm lights (8112)185Interpreting LEDs on the 8106 server186Ensuring optimum sound quality187Techniques for improving sound quality187Conditions that affect sound quality188Telephone type189Room setting189Disaster recovery190Data network failure190MeetingPlace server failure191Using the shadow server to recover site disaster191Importing meetings to recover site disaster192Part 1: Generate a report192Part 2: Import meeting details into a target server194Importing and deleting meetings in batch mode196Importing meetings in batch mode196Deleting meetings in batch mode198Administering MeetingPlace during network outage198Administering MeetingPlace through modem interface199Administering MeetingPlace using a crossover LAN cable connection2008 Multiserver meetings201About multiserver meetings201Multiserver meeting requirements202Configuring MeetingPlace servers for multiserver meetings204Providing users with profiles on the other MeetingPlace servers204Allowing users to schedule multiserver meetings204Creating server information records for MeetingPlace servers205Naming MeetingPlace servers207Part 1: Enter information in the Server Configuration record208Part 2: Update the local Server Information record208Recording a voice name for other MeetingPlace servers209Recording the breakout session warning prompt209Using the server-to-server connection parameters210Monitoring multiserver meetings using MeetingTime212Scheduling multiserver meetings212Inviting participants and attaching documents213Using MeetingTime to schedule multiserver meetings214Part 1: Schedule a meeting on the secondary MeetingPlace server214Part 2: Schedule a meeting on the primary server215Canceling or changing details of multiserver meetings215Multiserver meeting features216Using the outdial feature to add a server to a meeting217Using web conferencing in multiserver meetings217Troubleshooting2189 Reservationless meetings221About reservationless meetings and scheduled meetings221Configuring reservationless and scheduled meetings222Configuring the system for reservationless meetings222Configuring system-wide field attributes223Configuring user profiles and groups for reservationless meetings224Reservationless meeting data in reports226Reservationless meetings requirements226System requirements226Recommended deployment settings227Recommended settings for combined reservationless and scheduled meetings227Profile number and meeting ID management228Identifying profile and meeting ID conflicts229About Reservationless Single Number Access229RSNA requirements229Enabling RSNA230Creating Other MeetingPlace Servers records231Enabling the system for RSNA232Configuring users and groups for RSNA232Resolving recorded user name problems233Alarm codes for RSNA233Starting and ending reservationless meetings234Starting reservationless meetings234Starting through MeetingTime235Starting by dialing into MeetingPlace235Ending reservationless meetings235MeetingPlace Web behavior236System rules23610 Cisco MeetingPlace Language System Option237About MeetingPlace Language System Option237Enabling the MeetingPlace Language Option key237Language selection238Multilingual system general rules239Meeting language prompts239One-language system240Four-language system, port not configured240Two-language system, port configured for Japanese240A Installing MeetingTime243MeetingTime system requirements243Installing the MeetingTime application243Editing and storing MeetingTime settings244B User and group profile parameters247User profiles247User groups254C Usage parameters261D Scheduling parameters267E Time zone import codes273F File import specifications279Import database fields279Import database default fields286G Raw data export specifications287Raw profile information data287Raw group information data293Raw meeting details information data298Raw meeting participant information data304Raw meeting outdial (users) information data305Raw meeting outdial (servers) information data306Raw meeting attachment information306Raw system outdial information data307Raw scheduling failures308Raw participant join leave information308H SNMP311SNMP traps311MeetingPlace exceptions supported by the SNMP trap312I Shadow server315About the shadow server315MeetingPlace shadow server feature differences315Installation and configuration316Shadow server switchover317After a shadow switchover317Alarms318J Glossary319A319B319C320D321E322F323G323H324I325J326L326M327N330O330P331R332S333T335U336V336W337Z337Index339Size: 3.92 MBPages: 348Language: EnglishOpen manual
Maintenance ManualTable of ContentsContents3Introduction11Naming Convention11Hardware and software version11Who should use this guide11Warning Definition12How to use this guide15Visual cues used in this guide15Additional resources15For system managers15For MeetingPlace users16Obtaining Documentation17Cisco.com17Documentation CD-ROM17Ordering Documentation18Documentation Feedback18Obtaining Technical Assistance18Cisco TAC Website18Opening a TAC Case19TAC Case Priority Definitions19Obtaining Additional Publications and Information19Understanding MeetingPlace Audio Server 5.221What’s new in MeetingPlace Audio Server 5.2 software21Understanding the 8106 server and its components22The 8106 server hardware components23MeetingPlace software25Understanding the 8106 server’s LEDs26Connections to other business systems27Installing the 8106 Server29Important safety instructions29Tools needed for installation30Evaluating the site30Environmental requirements30Power requirements30T1 digital trunk requirements31T1-supported protocols32Customer-supplied connectors33E1 digital trunk requirements34E1-supported protocols34Modem requirements35LAN Requirements36LAN cable requirements37Worksheets37Unpacking the 8106 server37Removing the shipping material38Inspecting for damage38Verifying the contents of the boxes38Mounting the 8106 server39Preparing to mount the 8106 server41Mounting into a frame relay rack42Mounting into an EIA equipment rack42Mounting the breakout box43Connecting the system cables44Connecting the power cable44Connecting the LAN cable to the CPU45Connecting telephony cables for a T1 CAS system45Connecting telephony cables for E1 and T1 PRI systems46One Multi Access Blade MA-16 card48One Multi Access Blade MA-4 card50Two Multi Access Blade MA-4 cards51Connecting telephony cables for pure IP systems51Connecting telephony cables for mixed systems52E1/IP or T1 PRI/IP system53T1 CAS/IP system54Installing and connecting the modem55Installing the modem in T1 CAS and pure IP systems55Installing the modem in T1 PRI and E1 systems57Configuring the 8106 Server59Connecting your laptop59Setting up your laptop60Example of setting up HyperTerminal61Logging your HyperTerminal session64Setting up dial-up networking64Testing the modem connection75Powering up the server76Configuring the system77Configuring the LAN parameters77Configuring the server’s time zone82Configuring blades84Configuring a T1 CAS system85Example of a T1 CAS configuration86Configuring spans for a T1 CAS system87Configuring a T1 PRI system91Example of a T1 PRI configuration92Configuring port groups93Assigning ports to port groups95Copying port records96Configuring spans for a T1 PRI system97Configuring an E1 system101Example of an E1 configuration102Configuring port groups103Assigning ports to port groups105Copying port records105Configuring spans for an E1 system106Configuring a pure IP system110Setting up the system110About QoS configuration110About ToS byte110IP Precedence111DSCP112About jitter buffer settings113Jitter buffer configuration114Example of jitter buffer configuration114Configuring the IP system115Example of a pure IP configuration118Completing IP configuration120Examples of mixed system configurations12296 T1 CAS ports, 240 IP ports12223 T1 PRI ports, 120 IP ports125120 E1 ports and 120 IP ports128Configuring the system’s date and time130Verifying the configuration132Using MeetingTime to configure ports133Configuring reservationless meetings (optional)143Testing the installation143Testing T1 telephony144Testing inbound calls144When the PBX uses circular hunting144When the PBX does not use circular hunting145Testing outbound calls145Troubleshooting telephony configuration146Testing E1 telephony147Testing inbound calls147When the PBX uses circular hunting147When the PBX does not use circular hunting148Testing outbound calls148Troubleshooting telephony configuration148Testing scheduling149Testing voice interface149Testing MeetingTime149Testing MeetingPlace Web149Testing MeetingPlace for Microsoft Outlook and MeetingPlace for Lotus Notes149Testing notifications149Testing conferencing149Testing recorded meetings150Testing non-recorded meetings, ad hoc recording150Testing web conferencing150Testing network latency150Repairing and Maintaining the 8106 Server153Scheduling the repair154Preparing for the repair154Verifying no user activity154Backing up the database156Powering down MeetingPlace156Replacing a disk drive157Removing an old disk drive158Installing a new disk drive158Replacing the floppy drive and CD-ROM drive card159Removing the old floppy drive and CD-ROM drive card159Installing the new floppy drive and CD-ROM drive card159Replacing a power supply unit160Removing an old power supply unit160Installing a new power supply unit160Replacing the fan assembly161Removing the old fan assembly161Installing the new fan assembly162Testing the fan assembly162Replacing the CPU163Removing the old CPU card164Installing the new CPU card164Removing the old CPU transition module166Installing the new CPU transition module166Verifying the server’s date and time166Checking the multi-server meeting configuration167Replacing T1 Smart Blades or Smart Blades169Removing an old T1 Smart Blade or Smart Blade card169Installing a new T1 Smart Blade or Smart Blade card170Removing an old T1 Smart Blade or Smart Blade transition module171Installing a new T1 Smart Blade or Smart Blade transition module171Testing a T1 Smart Blade or Smart Blade card and transition module172Replacing a Multi Access Blade173Removing an old Multi Access Blade card173Installing a new Multi Access Blade card173Removing an old Multi Access Blade transition module173Installing a new Multi Access Blade transition module174Replacing the modem174Removing the old modem174Installing the new modem175Regular maintenance175Enabling server disk capacity monitoring (optional)175Troubleshooting179System does not answer179T1 ports that do not answer179E1 ports that do not answer180Check the port group’s protocol table181IP ports that do not answer183Things to check on the MeetingPlace Audio Server183Things to check on the MeetingPlace IP Gateway184Things to check on the Cisco Call Manager184IP calls connect but no audio is heard184Things to check on the MeetingPlace Audio Server184Things to check on the MeetingPlace IP Gateway185Things to check on the IP phone185Cannot outdial185Cannot outdial on T1 or E1 ports186Cannot outdial on IP ports186Things to check on the MeetingPlace Audio Server186Things to check on the MeetingPlace IP Gateway186Things to check on the Cisco Call Manager187Things to check on the IP phone187LAN connectivity187General188Installing a Shadow Server189Verifying requirements190Obtaining the necessary information190Physically installing the shadow server191Checking the licenses on the shadow server191Configuring the primary server192Using the “net” command192Using MeetingTime to attach the shadow server194Restarting the primary server195Backing up the primary server’s database195Preparing to configure the shadow server195Configuring the shadow server while in standalone mode198Telephony and LAN parameters configuration198MeetingTime server configuration198Languages confirmation199Gateway routing199Other considerations199Restarting the shadow server199Verifying shadow server configuration while in standalone mode200Changing the shadow server to act as a shadow server200Post-configuration steps202Testing the switchover202Running MeetingTime reports203Shutting down the primary server203Switching shadow server to primary server203Changing the shadow server back to shadow server mode204Bringing the primary server back online204CLI Reference207Online help207Short description of technician commands207Detailed description of technician commands209Required Toolkit273Specifications275Key features275Technical specifications275Capacity275Size and weight275Mounting276Telephony trunking276Redundancy276Environment276Electrical276Serviceability277Configuring NSF Codes279Understanding NSF codes279NSF code type280NSF code value280Carrier identification code (optional)280Modifying parameter (optional)281Configuring NSF codes281Copying an existing protocol table to create a new protocol table281Modifying the new protocol table283Assigning necessary port groups to use the new protocol table285Restarting the system286Testing NSF codes287Installation Checklists289Pre-installation checklist289Installation checklist289Post-installation checklist291Acronyms293Glossary297Size: 4.37 MBPages: 313Language: EnglishOpen manual
Maintenance ManualTable of ContentsIntroduction1Intended Audience1What is Different in This Revision?1Hardware and Software Version1Using This Document1Related Documents1Visual Cues Used In This Guide1Getting Technical Assistance1Overview2Application2Deploying the System2Scheduling a Meeting2Teams2Scheduling on a Networked System2Notifying Meeting Participants2Inviting Participants2Joining a Meeting2During a Meeting2Using Meeting Attachments2Contributing to Meetings Offline2Types of Users2Types of Meetings2Meeting Security2Tracking2Architecture3Hardware Configurations3Standalone System3Common Control Subsystem3Switching Control Subsystem3Telephony Subsystem3Networked System3Conference Servers in Networked Systems3Network Server3Shadow Server3Software3Server Resident Software3Client Software3Gateways3Installing MeetingPlace4Important Safety Instructions4Save these instructions and requirements4Tools4Evaluating the Site4Environmental and Power Requirements4Location of System Connections4Worksheets4Unpacking the System4Removing the Shipping Material4Inspecting for Damage4Checking the Box Contents4Checking the Card Seating4Installing the System4Installing a Tower or Desktop Server4Installing an Open Rack Server4Installing a Closed Rack Server4Connecting the System4Digital Trunks4T1 Digital Trunks4E1 Digital Trunks4Analog Trunks4LAN Cable4Server Room PC - Optional4Connecting the Service Modem4Connecting the Power Cable4Configuring MeetingPlace5Connecting Your Laptop5Setting Up Your Laptop5Powering Up the System5Configuring the System5Selecting the Server Type5Configuring LAN Parameters on a Standalone System5Configuring LAN Parameters on a Networked System5Configuring the Server Time Zone5Configuring Analog Spans-ATI Cards5Configuring T1 Spans-DTI Cards5Configuring E1 Spans-ETI Cards5Configuring Ports5Configuring Date and Time5Checking the CLI Configuration5Verifying MeetingPlace Configuration5Verifying Installation5Testing Telephony5Testing Scheduling5Testing Conferencing5Testing Data Conferencing5Testing Network Latency5Upgrading MeetingPlace6Preparing for the Upgrade6Backing Up the Database6Verifying No Activity6Powering Down the System6Powering Up the System6Shutting Down the Software6Restarting the System6Upgrading Port Cards6Preparing to Upgrade Port Cards6Adding Port Cards6Adding Ports6Adding New Licenses for Additional Ports6Configuring Spans6Testing Port Cards6Upgrading Disk Drives6Preparing to Add Disk Drives6Adding Disk Drives6Configuring Disk Drives6Verifying Disk Drive Upgrade6Upgrading Software6Preparing to Upgrade Software6Loading New Software6Verifying Software Upgrade6Upgrading a Conference Server6Installing a Conference Server6Configuring a Conference Server6Verifying Conference Server Upgrade6EISA7EISA Product Differences From PCI7EISA Product Similarities to PCI7EISA Servers in Networked Configurations7Specification Differences7Replacing the Power Supply for EISA Systems7Preparing7Removing Power Supply7Installing Power Supply7Testing Power Supply7MeetingPlace Single Number Access8MeetingPlace Server Requirements8Translation Table8Port Group Settings8Continuous Service Mode and SNA8PBX Requirements8Deployment Options8PBX Configuration Examples8Fujitsu F96008Intecom8Lucent 5ESS8Lucent G3R8Nortel Option 81C8Rolm 90058Testing MeetingPlace SNA8MeetingPlace IP9Overview9Installing and Configuring MeetingPlace IP9PSTN Ports vs. IP Ports9Pre-installation Requirements9Installing IRC and Second LAN Card9Disabling T1 Span, when Necessary9Configuring IRC9Configuring Ports and Port Groups9Installing MeetingPlace IP Gateway9Example of MeetingPlace IP gwstatus9Testing MeetingPlace IP9Repairing MeetingPlace10Scheduling the Repair10Replacing DAT Drive10Testing DAT Drive10Replacing System Disk10Configuring System Disk10Replacing Voice/Attachment Disk10Converting Disk10Configuring Voice/Attachment Disk10Replacing Floppy Drive10Removing Floppy Drive10Installing Floppy Drive10Testing Floppy Drive10Replacing Power Supply for PCI Systems10Preparing to Replace Power Supply10Removing Power Supply10Installing Power Supply10Testing Power Supply10Replacing LAN Card10Preparing to Replace LAN Card10Removing LAN Card10Installing LAN Card10Configuring and Testing LAN Card10Replacing Circuit Card10Preparing to Replace Circuit Card10Removing Circuit Card10Installing Circuit Card10Testing Circuit Card10Replacing Fan Assembly10Preparing to Replace Fan Assembly10Removing Fan Assembly10Installing and Testing Fan Assembly10Troubleshooting11General11System Does Not Answer11Analog System11Digital System11Cannot Outdial11LAN Connectivity11Figure 2-1. Attending a Conference via MeetingPlace2Figure 3-1. Desk-mounting Conference Server Physical Characteristics3Figure 3-2. A Standalone System Interface to Other Business Systems3Figure 3-3. A Networked System Interface to Other Business Systems3Figure 4-1. MeetingPlace Packaging4Figure 4-2. Mounting a Server into an Open Rack4Figure 4-3 Mounting a Server into a Closed Rack4Figure 4-4. Tower-mounting MeetingPlace4Figure 4-5. Desk-mounting MeetingPlace4Figure 4-6. MeetingPlace Front Panel Removal4Figure 4-7. Open Rack Mounting Assembly4Figure 4-8. Closed Rack Mounting Assembly4Figure 4-9. MeetingPlace Digital Connections4Figure 4-10. DTI Card Connections on the Back of the Server4Figure 4-11. ETI/RJ-45 Card on the Back of the Server4Figure 4-12. ETI/RJ-45 Card Socket Pinout4Figure 4-13. ETI/RJ-45 Connector Pinout4Figure 4-14. E1 Line Interface SMB/BNC Pinout4Figure 4-15. SMB/BNC Adapter4Figure 4-16. Analog Trunk Connections4Figure 4-17. LAN Connection to the Server4Figure 4-18. RJ-11 to 431 Cable4Figure 4-19. Service Modem Connection for a PSTN and a PBX4Figure 5-1. Configuring and Testing MeetingPlace5Figure 5-2. Server Front Panel with Cover Open5Figure 5-3. Null Modem Female to Female Cable Pinouts5Figure 5-4. Power-up Confirmation Display5Figure 5-5. CLI Display After Correct Login5Figure 5-6. Multi-site Configuration5Figure 5-7. Networked Conference Server, Home Site5Figure 5-8. Networked Conference Server, Home Site Setup Display5Figure 5-9. Ethernet Address Display5Figure 5-10. Networked Conference Server, Remote Site5Figure 5-12. Shadow Server Setup Display5Figure 5-13. Network Server Setup Display5Figure 5-14. Ethernet Address Display5Figure 5-15. Select View or Modify Configuration5Figure 5-16. LAN Configuration Parameter Change Selections5Networked System5Figure 5-18. LAN Configuration Parameter Change Selections5Figure 5-19. Time Zone Configuration5Figure 5-20. Time Zone Confirmation5Figure 5-21. ATI Card Configuration Menu5Figure 5-22. ATI Card Selection5Figure 5-23. ATI Card Port Assignment5Figure 5-24. DTI Card Configuration Selection5Figure 5-25. Completed DTI Card Activation and Span Assignment5Figure 5-26. Initial DTI Span Configuration Display5Figure 5-27. DTI Span Selection5Figure 5-28. DTI Span Configuration5Figure 5-29. ETI Configuration Menu5Figure 5-30. ETI Card Activation and Span Assignment5Figure 5-31. E1 Span Configuration Menu5Figure 5-32. E1 Span Activation and Port Assignment5Figure 5-33. Port/Port Group Configuration Menu5Figure 5-34. Port Group Modification5Figure 5-35. Port Group Assignment5Figure 5-36. Copy Port Parameters to Other Ports5Figure 5-37. Down Command Response5Figure 5-38. MeetingTime Login Display5Figure 5-39. MeetingTime Register Book5Figure 5-40. MeetingTime Editable Field for Attribute Modification5Figure 5-41. VUI Internal Status Utility Menu5Figure 5-42. Outbound Call Testing of the First Ten Ports5Figure 5-43. Network Latency Test - 4.1.3 and Earlier5Figure 5-44. Network Latency Test - 4.2 and Later5Figure 6-1. CLI Backup Command and Response6Figure 6-2. Internal Status Utility Display6Figure 6-3. Quick Status of All Ports6Figure 6-4. Alarm Display6Figure 6-5. Power Down Display6Figure 6-6. Power Up Initialization Display6Figure 6-7. Initial CLI Display6Figure 6-8. MVIP Cable and Card Retaining Bar6Figure 6-9. MeetingTime Editable Field for Attribute Modification6Figure 6-10. Portion of the Latitude License Containing Keys6Figure 6-11. Disk and DAT Drive Locations6Figure 6-12. Newdisk Command Display6Figure 6-13. Diskoptions Command Display6Figure 6-14. Diskoptions Display6Figure 6-15. Disk Usage via the System Tab6Figure 6-16. Disk Usage Display6Figure 6-17. Register Book, Maximum Recording Space6Figure 6-18. Disk Statistics6Figure 6-19. Update Display6Figure 6-20. Ethernet Address Display6Figure 7-1. Power Down Display7Figure 7-2. EISA Power Supply Connections7Figure 7-3. EISA Card Locations7Figure 7-4. EISA Power Harness Connections7Figure 8-1. MeetingPlace SNA Port Group Configuration Display8Figure 8-2. Intecom Configuration Example for SNA8Figure 8-3. Lucent 5ESS Configuration Example for SNA8Figure 8-4. Lucent G3R T1 Station Layout Example for SNA8Example for SNA8Example for SNA8Example for SNA8Figure 8-8. Lucent G3R DS1 Configuration Example for SNA8Example for SNA8Example for SNA8Example for SNA8Figure 8-12. Rolm 9005 Hunt Group Configuration Example for SNA8Figure 8-13. Rolm 9005 ACD Group Setting8For the Rolm 90058Figure 9-1. Down and Halt Command Display9Figure 9-2. Restart Enable Command Display9Figure 9-3. MeetingPlace IP Span Configuration9Figure 9-4. Icard Command Display Used for Configuring IRC9Figure 9-5. MeetingPlace IP Port Configuration9Figure 9-6. MeetingPlace IP Port Group Configuration9Figure 9-7. MeetingPlace IP gwstatus Example9Figure 10-1. Disk and DAT Drive Location10Figure 10-2. Database Backup Verification10Figure 10-3. Replacing a Hard Disk Drive10Figure 10-4. Diskoptions Initial Display10Figure 10-5. Diskoptions Display for Specifying a New Disk10Figure 10-6. Newdisk Command Initial Display10Figure 10-7. Diskoptions Initial Display10Figure 10-8. Diskoptions Command Display10Figure 10-9. Floppy Drive Removal10Figure 10-10. Result of hwconfig Command to Verify Floppy10Figure 10-11. PCI Power Supply Connections10Figure 10-12. Alarm Display10Figure 10-13. MeetingPlace Front Panel Removal10Figure 10-14. Fan Assembly Replacement10Table 1-1. Summary of Changes from Last Revision1Table 1-2. Visual Cues Used in This Guide1Table 2-1. Scheduling Methods2Table 2-2. During a Meeting Functions2Table 2-3. Types of Users2Table 2-4. Types of Meetings2Table 3-1. MeetingPlace Software Options3Table 4-1. Environmental and Power Requirements by Country4Table 4-2. Cable Lengths and Connectors4Table 4-3. Wiring of RJ-48X Connectors4Receive Reversed4Table 4-5. RJ-45 Pinout Diagram4Table 4-6. SMB/BNC Pinout Diagram4Table 4-7. Wiring of Customer Supplied RJ-21X Connector4Table 4-8. LAN Requirements by Country4Table 4-9. Minimum PC Configuration for MeetingTime4Table 4-10. UK Telephone Socket Wiring Pinout4Table 4-11. Service Modem Requirements by Country4Table 5-1. Server Configuration Parameters5Table 5-2. ATI Card Port Assignment5Table 5-3. DTI Card Span Assignment, Default5Table 5-4. DTI Card Span Configuration5Table 5-5. ETI Card Activation and Span Assignment5Table 5-6. ETI Card Span Assignment, Typical5Table 5-7. CLI Configuration Checklist5Table 6-1. Upgrade Location and Equipment Requirements6Table 6-2. License Names Used by Marketing and Engineering6Table 6-3. DAT Drive Status6Table 6-4. DAT Drive LED State Names6Size: 15.8 MBPages: 349Language: EnglishOpen manual
Maintenance ManualTable of ContentsIntroduction1Naming Conventions Used in This Guide1Who Should Use This Guide1What’s New in This Release1Visual Cues Used in This Guide4Obtaining Documentation5Cisco.com5Ordering Documentation5Documentation Feedback6Obtaining Technical Assistance6Cisco TAC Website6Opening a TAC Case7TAC Case Priority Definitions7Obtaining Additional Publications and Information8Getting Started9About MeetingPlace9Attending Conferences10Controlling Conferences In-Session11Advanced Meeting Management Features11Meeting Types11“Meet Me” Meetings11Lecture-style Meetings12Multiserver Meetings13“Zero-port” Meetings13Reservationless Meetings14Reserve All Ports Meetings14Scheduling Conferences15MeetingTime Software16MeetingPlace Options16MeetingPlace Voice-Only Configuration17Additional Software Options18System Manager Responsibilities19Maintaining Profiles19Planning Internal Support20Tracking Resource Usage20Maintaining the System21The System Manager’s Schedule21Using MeetingTime22Accessing MeetingTime22Accessing System Management Functions23Understanding the Configure Tab25Understanding the Report Tab28Understanding the System Tab30Understanding the Capacity Management Tab33Setting Up35Creating User Profiles35Profiles Overview35Benefits of Assigning Profiles40Determining Your Profile Maintenance Strategy40Creating User Groups42Creating User Profiles43Creating a Guest Profile44Importing User Profile and Group Information44Changing a User Profile Record51Viewing a User Group or User Profile Record52Removing Profiles from the System53Teams53Search Directory55Establishing Security57Securing the MeetingPlace System57Securing User Profiles58Securing Meetings59Customizing MeetingPlace62Customizing Your Meeting Notifications62Creating Flex Fields64Choosing Abbreviated and Unabbreviated Voice Prompts66Customizing Voice Prompts67Managing71Managing Ports71Designating Port Types71Configuring Ports and Port Groups to Improve Performance73Managing Port Scheduling Using Guard Times76Managing Port Scheduling Using Run Times79Managing Capacity82Using the Capacity Management Tools83Running Your Daily Operation84Monthly Trending Tools90Determining System Service Levels97Optimizing Disk Space Usage97Viewing Disk Usage Statistics97Managing MeetingNotes Disk Space Resources98Managing User Access100Monitoring MeetingPlace Using SNMP100SNMP Feature Overview101Setting up Contact and Location Information101Setting up Community Information102Managing Notifications103How Server Notifications are Sent104Viewing Server Notification Status104Determining Causes of Notification Failure104Viewing Meeting Notification Status105Canceling Server Notifications106Managing Workstation Connections106System Manager Agents107No-show Recurring Meeting107Recurring Meeting Ending108Configuring System Manager Agents108Reporting111Reports Overview111Generating a Report112Generating Reports from the Report Tab112Generating Batch Reports in Windows Batch Mode112Scheduling Reports114Printing the Report114System Reports114System Options Report115Port Attributes Report116User Information Report116Group Information Report117Team Information Report117System Usage Reports118Scheduling Statistics Report118Scheduling Failures Report119Port Usage Report119Scheduled vs. Actual by User Report120Scheduling Activity by User Report120Meeting Attendance by User Report121Meeting Information Report121Meeting Attachment Information Report122Permanent Meetings Report123Question and Answer Usage Report123Billing Reports124Billing Information (Summary) Report125Billing Information (Detail) Report125Disk Usage Information Report126Outbound Dialing Report126Raw Data Reports127Setting Up the Database127Summary of Raw Data Reports128Maintenance131Backing Up131Disk Backup131M3 Shadow Server Backup132Tape Backup132Guidelines for Tape Backups132Performing the Tape Backup132Results of the Tape Backup135Cleaning the Head of the Tape Drive136Planning for Outages136Shutting Down MeetingPlace136Starting MeetingPlace139Maintaining the MeetingPlace M3 Server141Maintaining the User Database141MeetingPlace Directory Services142Maintaining the Database Manually142Changing Information for a Group of Users148Changing Information for a Profile User149Configuration Record-Keeping149System Configuration Records150Solving Problems151How Users Reach Assistance151How the Trunk Configuration Affects Assistance151Support for the System Manager152Responding to User Problems and Requests152Troubleshooting User Problems152Responding to Requests for More Time or Ports155Helping Users with MeetingPlace Features156Using Meeting Messages156Listening to a Roll Call of Meeting Participants156Recording a Meeting157Joining Breakout Sessions157Securing a Meeting157Scheduling Recurring Meetings158Rescheduling Recurring Meetings158Deleting Recurring Meetings158Scheduling Continuous Meetings158Scheduling Immediate Meetings159Scheduling and Hosting Lecture-style Meetings159Scheduling a Large Meeting161Scheduling a Q&A Meeting161Entering a Q&A Meeting162Scheduling a “Zero-port” Meeting165Handling System Problems that Affect Users165Handling Alarms166About the Alarm Table167Responding to a Login Error167Responding to a T1 Failure169Responding to an IP Failure169Responding to a Hardware or Software Failure169Checking the Alarm Table170Clearing an Alarm in the Alarm Viewer170Saving Alarm Table Information to a File171Important Alarm Codes171Interpreting the Alarm Lights on the Server172Ensuring Optimum Sound Quality173Techniques for Improving Sound Quality173Conditions that Affect Sound Quality176Disaster Recovery178Data Network Failure178MeetingPlace M3 Server Failure178Site Disaster Recovery179Importing and Deleting Meetings in Batch Mode185Multiserver Meetings188About Multiserver Meetings188Multiserver Meeting Requirements189Configuring MeetingPlace Servers for Multiserver Meetings191Providing Users with Profiles on the Other MeetingPlace Servers191Creating Server Information Records for MeetingPlace Servers193Naming MeetingPlace Servers195Recording a Voice Name for Other MeetingPlace Servers197Recording the Breakout Session Warning Prompt198Using the Server to Server Connection Parameters198Monitoring Multiserver Meetings Using MeetingTime200Scheduling Multiserver Meetings201Using MeetingTime to Schedule Multiserver Meetings202Multiserver Meeting Features205Using the Outdial Feature to Add a Server to a Meeting206Using Web Conferencing in Multiserver Meetings207Troubleshooting207MeetingPlace Language System Option210About MeetingPlace Language System Option210Enabling the MeetingPlace Language Option Key210Language Selection211Installing MeetingTime215MeetingTime System Requirements215MeetingTime Requirements215Installing MeetingTime215Editing and Storing MeetingTime Settings218User and Group Profile Parameters220User Profiles220User Groups228Usage Parameters234Scheduling Parameters238Time Zone Import Codes244File Import Specifications249Import Database Fields249Import Database Default Fields254Raw Data Export Specifications256Raw Profile Information Data256Raw Group Information Data263Raw Meeting Details Information Data268Raw Meeting Participant Information Data274Raw Meeting Outdial (Users) Information Data275Raw Meeting Outdial (Servers) Information Data275Raw Meeting Attachment Information276Raw System Outdial Information Data277Raw Scheduling Failures278Raw Participant Join Leave Information Report279SNMP Traps280MeetingPlace Exceptions Supported by the SNMP Trap281Reservationless Meetings283About Reservationless Meetings283About Reservationless Meetings and Scheduled Meetings283Configuring Reservationless and Scheduled Meetings284Reservationless Meetings Fields285Reports286Meeting Conflicts Utility286Reservationless Meetings Requirements287System Requirements287Recommended Deployment Settings287Scheduled Meetings288Profile Number and Meeting ID Management289Starting and Attending Reservationless Meetings290MeetingPlace Web Behavior293System Rules294M3 Shadow Server295About the Shadow Server295MeetingPlace M3 Shadow Server Feature Differences295Installation and Configuration296Shadow Server Switchover297What to Do After a Shadow Switchover297Alarms298Size: 33.7 MBPages: 314Language: EnglishOpen manual
Installation GuideTable of ContentsOverview5Naming conventions used in this document6Server Hardware Requirements73.1 MeetingTime Client Software Requirements73.2 Network Requirements7Tools Required8Server Software95.1 Server Software Requirements95.2 MeetingServer 5.1 Upgrade Kit9MeetingTime Client106.1 MeetingTime Client Requirements106.1.1 MeetingTime 5.1 Client Software106.2 MeetingTime for Windows Kit10Pre-Upgrade Checklist107.1 Verify Gateway Versions107.2 Estimate Upgrade Time10Remote Upgrade Procedure108.1 Remote Installation/Upgrade (Sample Session without Disk Backup Active)108.2 Viewing Upgrade Status in Remote Installation/Upgrade Session108.3 Viewing Real time Upgrade Status in Remote Installation/Upgrade Session10On-site Upgrade Procedure109.1 On-site Installation/Upgrade (Sample Session without Disk Backup Active)109.2 On-site Installation/Upgrade (Sample Session with Disk Backup Active)1010 Final System Functionality Test1010.1 Telephony1010.1.1 Inbound Calls1010.1.2 Outbound Calls1010.2 Schedule and Attend1010.2.1 From Voice Interface1010.2.2 From Workstation Clients1010.3 Conference Recording1010.3.1 Reserved Meeting Recording1010.3.2 Non-Reserved Meeting Recording (Ad-hoc Recording)1010.4 Database Integrity1010.4.1 Verify Name Headers1010.4.2 Verify Meetings in Schedule Tab1010.5 Gateways1010.5.1 Verify Outlook Gateway Notification Function1010.5.2 Verify Outlook Gateway Scheduling Function1010.5.3 Verify Web Functions10Size: 84.7 KBPages: 44Language: EnglishOpen manual
Installation GuideTable of ContentsOverview6Naming Conventions Used in This Document7Requirements8Server Hardware Requirements8MeetingTime Client Software Requirements8Network Requirements8Languages8Tools Required9Server Software10Server Software Requirements10MeetingPlace Audio Server 5.2 Upgrade Kit10MeetingTime Client11MeetingTime Client Requirements11MeetingTime 5.2 Client Software11MeetingTime for Windows Kit11Pre-Upgrade Checklist12Verify Gateway Versions12Estimate Upgrade Time13Remote Upgrade Procedure14Remote Installation/Upgrade (Sample Session without Disk Backup Active)15Viewing Upgrade Status in Remote Installation/Upgrade Session16Viewing Real time Upgrade Status in Remote Installation/Upgrade Session17On-site Upgrade Procedure31On-site Installation/Upgrade (Sample Session without Disk Backup Active)32On-site Installation/Upgrade (Sample Session with Disk Backup Active)63Final System Functionality Test64Telephony64Inbound Calls64Outbound Calls64Schedule and Attend64From Voice Interface64From Workstation Clients64Conference Recording64Reserved Meeting Recording64Non-Reserved Meeting Recording (Ad-hoc Recording)64Database Integrity64Verify Name Headers65Verify Meetings in Schedule Tab65Gateways65Verify Outlook Gateway Notification Function65Verify Outlook Gateway Scheduling Function65Verify Web Functions65Appendix A About IRC VoIP Hardware66Replacing the IRC Hardware66Size: 243 KBPages: 66Language: EnglishOpen manual
Maintenance ManualTable of ContentsContents3Introduction11Naming Convention11Hardware and software version11Who should use this guide11How to use this guide12Visual cues used in this guide12Additional resources12For system managers12For MeetingPlace users13Online documentation14Obtaining Documentation14Cisco.com15Documentation CD-ROM15Ordering Documentation15Documentation Feedback15Obtaining Technical Assistance16Cisco TAC Website16Opening a TAC Case16TAC Case Priority Definitions17Obtaining Additional Publications and Information17Understanding MeetingPlace Audio Server 5.2 for 811219What’s new in MeetingPlace Audio Server 5.2 software19Understanding the 8112 server and its components21The 8112 server hardware components22MeetingPlace software24Understanding the 8112 server’s LEDs24Connections to other business systems26Installing the 8112 Server27Important safety instructions27Tools used during installation28Evaluating the site28Environmental requirements28Power requirements28T1 digital trunk requirements29T1-supported protocols30Customer-supplied connectors31E1 digital trunk requirements32E1-supported protocols33Modem requirements33LAN requirements34LAN cable requirements35Worksheets36Unpacking the 8112 server36Removing the shipping material36Inspecting for damage38Verifying the contents of the boxes38Mounting the 8112 server39Preparing to mount the 8112 server39Mounting into a frame relay rack40Mounting into an EIA equipment rack42Mounting a breakout box42Connecting the system cables44Connecting the power cable44Connecting the SCSI cable45Connecting the LAN cable to the CPU48Connecting telephony cables for a T1 CAS system49Connecting telephony cables for E1 and T1 PRI systems50One Multi Access Blade MA-16 card52One Multi Access Blade MA-4 card56Two Multi Access Blade MA-4 cards57One Multi Access Blade MA-4 card and one Multi Access Blade MA-16 card57Two Multi Access Blade MA-16 cards58Connecting telephony cables for pure IP systems59Connecting telephony cables for mixed systems61E1/IP or T1 PRI/IP system62T1 CAS/IP system65Installing and connecting the modem66Installing the modem in T1 CAS and pure IP systems66Installing the modem in T1 PRI and E1 systems69Configuring the 8112 Server71Connecting your laptop71Setting up your laptop73Example of setting up HyperTerminal74Logging your HyperTerminal session76Setting up dial-up networking77Testing the modem connection86Powering up the server87Configuring the system88Configuring the LAN parameters89Configuring the server’s time zone94Configuring blades96Configuring a T1 CAS system97Example of a T1 CAS configurations98Configuring spans for a T1 CAS system99Configuring a T1 PRI system104Examples of T1 PRI configuration105736 T1 PRI ports105368 T1 PRI ports106Configuring port groups108Assigning ports to port groups110Copying port records110Configuring T1 spans for a T1 PRI system111Configuring an E1 system116Examples of E1 configuration117240 E1 ports117720 E1 ports118960 E1 ports120Configuring port groups121Assigning ports to port groups123Copying port records124Configuring spans for an E1 system125Configuring a pure IP system129Setting up the system129About QoS configuration129About ToS byte130IP Precedence130DSCP131About jitter buffer settings132Jitter buffer configuration133Example of jitter buffer configuration133Configuring the IP system134Example of a pure IP configuration137Completing IP configuration140Examples of mixed system configurations14296 T1 CAS ports, 240 IP ports14223 T1 PRI ports, 120 IP ports145480 E1 ports and 480 IP ports148Configuring the system’s date and time151Verifying the configuration153Configuring reservationless meetings (optional)154Using MeetingTime to configure ports154Testing the installation165Testing T1 telephony166Testing inbound calls166When the PBX uses circular hunting166When the PBX does not use circular hunting167Testing outbound calls167Troubleshooting telephony configuration168Testing E1 telephony169Testing inbound calls169When the PBX uses circular hunting169When the PBX does not use circular hunting170Testing outbound calls170Troubleshooting telephony configuration171Testing scheduling171Testing voice interface171Testing MeetingTime171Testing MeetingPlace Web171Testing MeetingPlace for Microsoft Outlook and MeetingPlace for Lotus Notes172Testing notifications172Testing conferencing172Testing recorded meetings172Testing non-recorded meetings, ad hoc recording172Testing web conferencing172Testing network latency173Repairing and Maintaining the 8112 Server175Scheduling the repair176Preparing for the repair176Verifying no user activity177Backing up the database178Powering down MeetingPlace179Replacing a disk drive181Removing an old disk drive181Installing a new disk drive183Replacing the CD-ROM drive184Removing the old CD-ROM drive184Installing the new CD-ROM drive184Replacing a power supply unit185Removing an old power supply unit185Installing a new power supply unit187Replacing a power supply unit fan filter188Installing a new power supply unit fan filter189Testing the power supply unit fan filter189Replacing the floppy drive190Removing the floppy drive housing191Removing the floppy drive192Installing the new floppy drive193Installing the floppy housing193Testing the floppy drive194Replacing the CPU194Removing the old CPU card194Installing the new CPU card195Removing the old CPU transition module196Installing the new CPU transition module197Verifying the CPU card and transition module are properly seated197Verifying the server’s date and time198Checking the multi-server meeting configuration198Replacing the hot swap controller200Removing the old hot swap controller card200Installing the new hot swap controller card201Removing the old hot swap controller transition module201Installing the new hot swap controller transition module202Testing the hot swap controller202Replacing T1 Smart Blades or Smart Blades203Removing an old T1 Smart Blade or Smart Blade card203Installing a new T1 Smart Blade or Smart Blade card204Removing an old T1 Smart Blade or Smart Blade transition module205Installing a new T1 Smart Blade or Smart Blade transition module205Testing a T1 Smart Blade or Smart Blade card and transition module206Replacing a Multi Access Blade206Removing an old Multi Access Blade card206Installing a new Multi Access Blade card206Removing an old Multi Access Blade transition module207Installing a new Multi Access Blade transition module207Replacing the modem207Removing the old modem208Installing the new modem209Regular maintenance209Replacing the power supply unit fan filter209Enabling server disk capacity monitoring (optional)209Troubleshooting213System does not answer213T1 ports that do not answer213E1 ports that do not answer214Check the port group’s protocol table214IP ports that do not answer217Things to check on the MeetingPlace Audio Server217Things to check on the MeetingPlace IP Gateway218Things to check on the Cisco Call Manager218IP calls connect but no audio is heard218Things to check on the MeetingPlace Audio Server218Things to check on the MeetingPlace IP Gateway219Things to check on the IP phone219Cannot outdial219Cannot outdial on T1 or E1 ports220Cannot outdial on IP ports220Things to check on the MeetingPlace Audio Server220Things to check on the MeetingPlace IP Gateway220Things to check on the Cisco Call Manager221Things to check on the IP phone221LAN connectivity221General222Installing a Shadow Server223Verifying requirements224Obtaining the necessary information224Physically installing the shadow server224Checking the licenses on the shadow server225Configuring the primary server226Using the “net” command226Using MeetingTime to attach the shadow server228Restarting the primary server229Backing up the primary server’s database229Preparing to configure the shadow server229Configuring the shadow server while in standalone mode232Telephony and LAN parameters configuration232MeetingTime server configuration232Languages confirmation233Gateway routing233Other considerations233Restarting the shadow server234Verifying shadow server configuration while in standalone mode234Changing the shadow server to act as a shadow server234Post-configuration steps236Testing the switchover236Running MeetingTime reports236Shutting down the primary server237Switching shadow server to primary server237Changing the shadow server back to shadow server mode238Bringing the primary server back online238CLI Reference241Online help241Short description of technician commands241Detailed description of technician commands243Required Toolkit309Specifications311Key features311Technical specifications311Capacity311Size and weight311Mounting312Telephony trunking312Redundancy312Environment312Electrical312Serviceability313Configuring NSF Codes315Understanding NSF codes315NSF code type316NSF code value316Carrier identification code (optional)316Modifying parameter (optional)317Configuring NSF codes317Copying an existing protocol table to create a new protocol table317Modifying the new protocol table319Assigning necessary port groups to use the new protocol table321Restarting the system322Testing NSF codes323Installation Checklists325Pre-installation checklist325Installation checklist325Post-installation checklist327Acronyms329Glossary333Size: 4 MBPages: 349Language: EnglishOpen manual
Installation GuideTable of ContentsImportant Safety Instructions3Important Safety Instructions31 Introduction15Naming conventions used in this guide16Who should use this guide16How to use this guide16Visual cues used in this guide17What’s new in this release18Obtaining documentation21Cisco.com21Ordering documentation21Documentation feedback22Obtaining technical assistance22Cisco TAC website22Opening a TAC case23TAC case priority definitions23Obtaining additional publications and information242 About Cisco MeetingPlace25MeetingPlace server hardware25MeetingPlace 8112 server hardware25MeetingPlace 8112 server hardware components26MeetingPlace 8106 server hardware28MeetingPlace 8106 server hardware components29MeetingPlace software31MeetingPlace voice-only configuration31Additional software options32Establishing security for the MeetingPlace system33Best practices for security333 Telephony and LAN planning37MeetingPlace components37Selecting a site37Environmental requirements (8112)38Environmental requirements (8106)39Power requirements (8112)39Power requirements (8106)40Environmental and power requirements by country40Mounting the MeetingPlace 8112 server41Telephony planning (8112)41Attaching to the telephone network (8112)42T1 digital trunking requirements (8112)42Examples of T1, IP, and mixed slot configurations (8112)44Example: Pure T1 configuration (8112)45Example: Pure IP configuration (8112)45Example: Mixed T1 PRI, T1 CAS, VoIP configurations (8112)45E1 digital trunking requirements (8112)46Examples of E1, IP, and mixed slot configurations (8112)47Example: Pure E1 configuration (8112)47Example: Mixed E1 and VoIP configurations (8112)48Telephony planning (8106)48Attaching to the telephone network (8106)48T1 digital trunking requirements (8106)49Examples of T1, IP, and mixed slot configurations (8106)51Example: Pure T1 configuration (8106)52Example: Mixed T1 PRI and VoIP configurations (8106)52Example: Mixed T1 CAS and VoIP configurations (8106)52E1 digital trunking requirements (8106)53Examples of E1, IP, and mixed slot configurations (8106)54Example: Pure E1 configuration (8106)54Example: Pure IP configuration (8106)54Example: Mixed E1 and VoIP configurations (8106)55Service modem connection requirements55Customer-supplied connectors56RJ-4557Blade command IP configuration57About Quality of Service configuration58About Type of Service byte58IP Precedence59DSCP60Connecting to the LAN61Network communication requirements62LAN attachment62LAN workstation minimum configuration64Sensitivity to network traffic64External gateway options on your LAN65Installation activities65Who installs MeetingPlace67Installation planning worksheets69Worksheet31MeetingPlace site requirements71Worksheet32aMeetingPlace telephony requirements for non-ISDN T1 lines (U.S., Canada, Japan)72Worksheet32bMeetingPlace telephony requirements for ISDN-PRI lines (U.S., Canada, Japan)74Worksheet32cMeetingPlace telephony requirements (Hong Kong)76Worksheet32dMeetingPlace telephony requirements (Europe)78Worksheet33aMeetingPlace LAN requirements (U.S., Canada, Japan)80Worksheet33bMeetingPlace LAN requirements (HongKong)82Worksheet34MeetingPlace IP Gateway requirements84Worksheet35MeetingPlace E-mail Gateway requirements/SMTP86Worksheet36MeetingPlace Web requirements88Worksheet37MeetingPlace Outlook Gateway requirements92Worksheet38MeetingPlace Notes Gateway requirements95Worksheet39MeetingPlace Directory Services Gateway requirements97Worksheet310MeetingPlace IM Gateway requirements99Worksheet311MeetingPlace Network Backup Gateway requirements100Worksheet312Multiserver meeting requirements101Worksheet313Reservationless meetings requirements1024 Database planning103Company-specific information103System configuration information104Telephony configuration information104MeetingPlace port access types105Defining telephony access105Creating port groups106Configuring individual ports106Monitoring MeetingPlace with SNMP107Server configuration107MeetingPlace port types108User information109Creating user groups110Planning for groups and teams110Creating user profiles112Importing user profile and group information113MeetingPlace Directory Services Gateway113Manual file import114Import database default fields120Required file format120Database planning worksheets122Worksheet41Usage parameters123Worksheet42Scheduling parameters129Worksheet43Company information136Worksheet44Flex fields139Worksheet45Telephony access142Worksheet46Ports145Worksheet47Port groups149Worksheet48System parameters152Worksheet49Reservationless meetings154Worksheet410Network management information155Worksheet411Network management communities156Worksheet412Server configuration157Worksheet413NS Site configuration160Worksheet414Other MeetingPlace servers162Worksheet415User groups164Worksheet416User profiles1735 Introducing Cisco MeetingPlace to your company185RAP: Five steps to collaboration185Step 1: Prepare185Step 2: Announce185Step 3: Quick start186Step 4: Permeate186Step 5: Monitor and expand187RAP Worksheets187Worksheet 5-1Step 1: Prepare188Worksheet 5-2Step 2: Announce191Worksheet 5-3Step 3: Quick start192Worksheet 5-4Step 4: Permeate194Worksheet 5-5Step 5: Monitor and expand196The next step196A Time zone import codes197B Security parameters203C 8112 and 8106 platform specifications2078112 key features2078112 technical specifications2078106 key features2088106 technical specifications209D Siemens HiPath 4000 configuration211Cisco setup for Siemens HiPath 4000211E Administering Cisco MeetingPlace during network outage215Administering MeetingPlace through modem interface215Administering MeetingPlace using a crossover LAN cable connection216F Configuring NSF codes219About NSF codes219NSF configuration procedure219Gathering NSF code information220Finding the NSF code information221Worksheet F-1NSF code information for PRI trunks222G Glossary223A223B223C224D225E226F227G227H228I228J230L230M231N234O234P234R236S237T239U239V240W240Z241Index243Size: 3.46 MBPages: 248Language: EnglishOpen manual
Installation GuideTable of ContentsIntroduction1Naming Conventions Used in This Guide1Who Should Use This Guide1How to Use This Guide1What’s New in This Release1Visual Cues Used in This Guide5Obtaining Documentation5Cisco.com5Ordering Documentation6Documentation Feedback6Obtaining Technical Assistance6Cisco TAC Website7Opening a TAC Case7TAC Case Priority Definitions7Obtaining Additional Publications and Information8The Components9MeetingPlace M3 Server9MeetingPlace M3 Server Hardware Components10Additional Hardware Option12MeetingPlace Software13Before You Start15Introducing Cisco MeetingPlace16What Does MeetingPlace Do?16How Do People Attend a Meeting?16What Happens During a Meeting?17How are Meetings Set Up?18How Are People Notified of a Meeting?19How Can People Share Meeting Materials?20What If People Cannot Attend?20How Secure Are Meetings?20What Information is Available About Meetings?21How Do Different People Use MeetingPlace?21Meeting Types22“All Speaker” Meetings22Lecture-style Meetings22Multiserver Meetings23“Zero-port” Meetings23Reservationless Meetings24Reserve All Ports Meetings24Issues to Consider Before Installation25Security25Billing Users for Conference Calling27Providing User Support27Defining Flex Fields27The Next Step27Telephony and LAN Planning28Selecting a Site29Environmental Requirements30Power Requirements30Mounting the MeetingPlace M3 Server31Attaching to the Telephone Network31T1 Digital Trunking Requirements33E1 Digital Trunking Requirements36Service Modem Connection Requirements38Connectors39Connecting to the LAN41Network Communication Requirements41LAN Attachment42LAN Workstation Minimum Configuration44Sensitivity to Network Traffic44Other MeetingPlace Options on Your LAN45External Gateways45Installation Planning Worksheets46Worksheet 3-1 MeetingPlace Site Requirements47Non-ISDN T1 Lines (U.S., Canada, Japan)48ISDN T1 Lines (U.S., Canada, Japan)50Worksheet 3-2c MeetingPlace Telephony Requirements (Hong Kong)52Worksheet 3-2d MeetingPlace Telephony Requirements (Europe)54Japan)56Worksheet 3-3b MeetingPlace LAN Requirements (Hong Kong)58Worksheet 3-4 MeetingPlace IP Gateway Requirements60Worksheet 3-5 MeetingPlace E-mail Gateway Requirements/SMTP62Worksheet 3-6 MeetingPlace Web Requirements64Worksheet 3-7 MeetingPlace for Outlook Requirements68Worksheet 3-8 MeetingPlace for Notes Requirements70Worksheet 3-9 MeetingPlace Directory Services Requirements72Worksheet 3-10 Multiple Gateway Requirements74Worksheet 3-11 Multiserver Meeting Requirements75Worksheet 3-12 Reservationless Meetings Requirements76Database Planning77Company-Specific Information77Usage Parameters77Scheduling Parameters78About Meeting Guard Times78Company Information78Flex Fields78System Configuration Information78Telephony Configuration Information78Monitoring MeetingPlace with SNMP81Server Configuration81User Information84Creating User Groups84Planning for Groups and Teams84Creating User Profiles86Importing User Profile and Group Information87Database Planning Worksheets96Worksheet 4-1 Usage Parameters96Usage Parameter Fields97Worksheet 4-2 Scheduling Parameters102Scheduling Parameter Fields104Worksheet 4-3 Company Information111Company Information Fields112Worksheet 4-4 Flex Fields115Flex Fields115Worksheet 4-5 Telephony Access117Telephony Access Fields118Worksheet 4-6 Ports121Ports Fields122Worksheet 4-7 Port Groups125Port Groups Fields126Worksheet 4-8 System Parameters128System Parameters Fields128Worksheet 4-9 Reservationless Meetings Action130Reservationless Meetings Fields130Worksheet 4-10 Network Management Information131Network Management Information Fields131Worksheet 4-11 Network Management Communities132Network Management Communities Fields132Worksheet 4-12 Server Configuration133Server Configuration Fields134Worksheet 4-13 NS Site Configuration137NS Site Configuration Fields137Worksheet 4-14 Other MeetingPlace Servers139Other MeetingPlace Server Fields139Worksheet 4-15 User Groups141User Groups Fields144Worksheet 4-16 User Profiles154User Profiles Fields158The Next Step168Installation Activities169Before You Start169Who Installs MeetingPlace170The Next Step171Introducing Cisco MeetingPlace to Your Company172RAP: 5 Steps to Collaboration172Step 1: Prepare172Step 2: Announce172Step 3: Quick Start173Step 4: Permeate174Step 5: Monitor & Expand174RAP Worksheets174Worksheet 6-1 Step 1: Preparation176Worksheet 6-2 Step 2: Announcement179Worksheet 6-3 Step 3: Quick Start180Worksheet 6-4 Step 4: Permeate182Worksheet 6-5 Step 5: Monitor and Expand184The Next Step184Time Zone Import Codes185Security Parameters189M3 Platform Specifications192Key Features192Technical Specifications192Capacity192Size & Weight192Mounting192Telephony Trunking193Redundancy193Environment193Electrical193Serviceability193Siemens HiPath 4000 Configuration194Introduction194Latitude Setup for Siemens HiPath 4000194Outage198Administering MeetingPlace via the Modem Interface198Connection201Configuring NSF Codes203Introduction203NSF Configuration Procedure203Gathering NSF Code Information204What Information to Gather204How to Gather the Information205Worksheet F-1 NSF Code Information for PRI Trunks206Size: 14.1 MBPages: 217Language: EnglishOpen manual