White PaperTable of ContentsIntroduction6Product Overview72.1 Deployment Models82.1.1 Small and Medium Enterprises82.1.2 Large Enterprises92.1.3 Managed Service Providers9Pre-Installation Tasks113.1 Preparing Devices to be Monitored By Operations Manager113.1.1 Cisco IOS Devices123.1.2 Cisco Catalyst Devices133.1.3 Media Convergence Servers153.1.4 SNMP Management of IP Contact Center163.1.5 Cisco CallManager183.1.6 Cisco CallManager Express and SRST203.1.7 Cisco Unity203.1.8 Cisco Unity Express203.2 Preparing the Server for Operations Manager213.2.1 Operating System213.2.2 Hostname223.2.3 Client PC Macromedia Flash223.2.4 Verify Locale Settings223.2.5 DNS Settings223.2.6 Verify Open Database Connectivity (ODBC) Driver Manager233.2.7 Enabling/Installing Windows SNMP Service233.2.8 Browser Version and Flash Plug-in243.2.9 Device Connectivity243.2.10 Terminal Server Services243.2.11 Antivirus and Platform Agents243.2.12 System Capacity243.2.13 Server Sizing253.3 Preparing the Network263.3.1 Register Devices and Interfaces in DNS263.3.2 Configuring Cisco CallManager Security Certificates273.3.3 Check Routing and Firewalls293.3.4 Network Address Translation (NAT)293.3.5 Network Time Protocol293.3.6 Port Availability30Operations Manager Installation32Preinstallation Checks32Installation procedures33Licensing and Registration of the Software33Uninstallation33Initial Configuration345.1 Security and Users345.2 IP Address or Hostname Changes345.3 Network Discovery and Device Management345.3.1 Network Discovery Options355.3.2 Device Import Options385.3.3 Device Discovery Process395.4 Diagnostic Tests415.4.1 Synthetic Tests415.4.2 Synthetic Test Descriptions and Expected Results415.4.3 How Many Simulated IP Phones Do I Need?435.4.4 Node-to-Node Tests455.5 Notification Services455.5.1 CISCO-EPM-NOTIFICATION-MIB465.6 Performance and Capacity Monitoring485.6.1 Enabling Or Disabling Monitoring495.6.2 Polling and Thresholds495.6.3 Trap Receiving and Forwarding495.6.4 SRST Monitoring49Cisco Unified Communications Service Monitor51Best Practices577.1 Disabling Hyperthreading577.2 Server Maintenance577.3 Cold Standby/Redundant Deployments577.3.1 Preparing for Redundancy577.3.2 Setting up redundancy587.3.3 Setting up the Active OM server587.3.4 Continuous data sync up627.3.5 Setting up passive redundant server657.4 Operations Manager for MSP Environments657.4.1 ACS Integration for Securing Access to Devices657.5 LMS Integration827.6 Cisco Unified Communications Service Monitor Integration837.6.1 Determine a Quality of Voice Baseline for Your Network837.6.2 Cisco 1040 Sensor in Sampling Mode847.6.3 Cisco 1040 Sensor in a Branch Office857.6.4 Span Port Limitations857.7 Identifying CPU-Intensive Operations857.7.1 Boot Up867.7.2 Device Management Operations867.7.3 High Event Throughput Conditions877.7.4 Simultaneous Operations by Multiple Users88Troubleshooting Tips89Troubleshooting Notes89Common Issues89Frequently Asked Questions106Appendix109Useful URLs110Operations Manager Cisco.com URLs110Miercom Review of Operations Manager and Service Monitor110CEC URLs110VTG110NMTG110VoD—Operations Manager110Access to Operations Manager Software for Demonstration111Training Resources for Operations Manager111Software Downloads111Size: 2.48 MBPages: 112Language: EnglishOpen manual
White PaperTable of ContentsContents2Abbreviations and Acronyms4SNMPv2 Community Strings8SysName Variable9Setting Up IP SLA on Cisco IOS Devices9SNMPv2 Community Strings10Cisco Discovery Protocol10HP Insight Manager Agent Service12IBM UM Services12Windows/MCS SNMP Service13SNMP Traps14Installing the Cisco SNMP Agent Management Snap-in15Saving the Snap-in View15Configuring Community Names for SNMPv1 and SNMPv2c15HTTP Credentials16HTTPS Configuration and Security Certificates16Enabling HTTPS on Cisco Unified Communications Manager17Cluster ID of a Cisco Unified Communications Manager Cluster17Verifying Cisco Unified Communications Manager DNS Settings17Configuring Syslog Receiver on Cisco Unified Communications Manager18Setting Up Cisco Unity Express19Cisco Discovery Protocol-Based Discovery31Logical Cluster Discovery31Ping-Based Discovery32Credential Discovery and MIB II Information32Autodiscovery IP Address Filters32SysLocation Filter33DNS Domain Filter33Phone Discovery33Cisco Catalyst 6000 Discovery34Troubleshooting Discovery Issues34Discovery-Based Import34Synchronizing with the DCR34Manual Device Import35Device States35Device Discovery Best Practices36Resolving Discovery Conflict36Creating Synthetic IP Phones in Cisco Unified Communications Manager39Preparing Devices for Node-to-Node Tests39Node-to-Node Test Events39Trending and Alerting47Capacity Planning Use47How Do I Change Polling and Threshold Values?47Setting Up and Managing SRST Tests48Setting Up the Standby Server50Device List52User Information53Other Configurations53Failover54Integrating Operations Manager with ACS55Why Do We Need ACS?55Integrating with ACS 4.056Why Do We Need to Create a New Role in ACS?64Reverting Operations Manager to Local CiscoWorks Login Mode66Size: 2.34 MBPages: 71Language: EnglishOpen manual
White PaperTable of ContentsAbbreviations and Acronyms4SNMPv2 Community Strings8SysName Variable8Setting Up IP SLA on Cisco IOS Devices9SNMPv2 Community Strings9Cisco Discovery Protocol10HP Insight Manager Agent Service11IBM UM Services11Windows/MCS SNMP Service12SNMP Traps13Installing the Cisco SNMP Agent Management Snap-in14Saving the Snap-in View14Configuring Community Names for SNMPv1 and SNMPv2c14HTTP Credentials15HTTPS Configuration and Security Certificates15Enabling HTTPS on Cisco Unified Communications Manager16Cluster ID of a Cisco Unified Communications Manager Cluster16Verifying Cisco Unified Communications Manager DNS Settings17Configuring Syslog Receiver on Cisco Unified Communications Manager17Setting Up Cisco Unity Express18Cisco Discovery Protocol-Based Discovery30Logical Cluster Discovery30Ping-Based Discovery30Credential Discovery and MIB II Information31Autodiscovery IP Address Filters31SysLocation Filter32DNS Domain Filter32Phone Discovery32Cisco Catalyst 6000 Discovery33Troubleshooting Discovery Issues33Discovery-Based Import33Synchronizing with the DCR33Manual Device Import34Device States34Device Discovery Best Practices35Resolving Discovery Conflict35Creating Synthetic IP Phones in Cisco Unified Communications Manager38Preparing Devices for Node-to-Node Tests38Node-to-Node Test Events38Trending and Alerting46Capacity Planning Use46How Do I Change Polling and Threshold Values?46Setting Up and Managing SRST Tests47Setting Up the Standby Server49Device List51User Information52Other Configurations52Failover53Integrating Operations Manager with ACS54Why Do We Need ACS?54Integrating with ACS 4.055Why Do We Need to Create a New Role in ACS?65Reverting Operations Manager to Local CiscoWorks Login Mode67Size: 2.41 MBPages: 72Language: EnglishOpen manual
White PaperTable of ContentsIntroduction5Product Overview5Small and Medium Enterprises7Large Enterprises7Managed Service Providers7Preinstallation Tasks8Preparing Devices to Be Monitored by Operations Manager8Cisco IOS Devices8SNMPv2 Community Strings8SysName Variable9Setting Up IP SLA on Cisco IOS Devices9Cisco Catalyst Devices9SNMPv2 Community Strings10Cisco Discovery Protocol10Media Convergence Servers10HP Insight Manager Agent Service11IBM UM Services11Windows/MCS SNMP Service12SNMP Traps13SNMP Management of Cisco Unified Contact Center13Installing the Cisco SNMP Agent Management Snap-in13Saving the Snap-in View14Configuring Community Names for SNMPv1 and SNMPv2c14Cisco Unified Communications Manager15HTTP Credentials15HTTPS Configuration and Security Certificates15Enabling HTTPS on Cisco Unified Communications Manager15Cluster ID of a Cisco Unified Communications Manager Cluster16Verifying Cisco Unified Communications Manager DNS Settings16Configuring Syslog Receiver on Cisco Unified Communications Manager16Voice Gateway and MGCP16Cisco Unified Communications Manager Express and SRST16Cisco Unity17Cisco Unity Express17Setting Up Cisco Unity Express17Preparing the Server for Operations Manager18Operating System18Hardening the Server18VMware Deployment19Miscellaneous19Hostname and IP Address19Client PC Macromedia Flash19Verify Locale Settings19DNS Settings19Verify Open Database Connectivity Driver Manager20Enabling/Installing Windows SNMP Service20Browser Version and Flash Plug-in21Device Connectivity21Terminal Server Services21Antivirus and Platform Agents21System Capacity21System Requirements21Preparing the Network21Register Devices and Interfaces in DNS21Configuring Cisco Unified Communications Manager Security Certificates22Check Routing and Firewalls23Network Address Translation23Network Time Protocol24Port Availability24Deployment Checklist24Operations Manager Installation26Preinstallation Checks26Installation Procedures27Licensing and Registration of the Software27Uninstallation27Initial Configuration27Security and Users27IP Address or Hostname Changes28Network Discovery and Device Management28Network Discovery Options28Cisco Discovery Protocol-Based Discovery28Logical Cluster Discovery28Ping-Based Discovery29Credential Discovery and MIB II Information29Autodiscovery IP Address Filters29SysLocation Filter30DNS Domain Filter30Phone Discovery30Cisco Catalyst 6000 Discovery31Troubleshooting Discovery Issues31Device Import Options31Discovery-Based Import31Synchronizing with the DCR31Manual Device Import32Device Discovery Process32Device States32Device Discovery Best Practices32Resolving Discovery Conflict33Diagnostic Tests33Synthetic Tests33Synthetic Test Descriptions and Expected Results34How Many Simulated IP Phones Do I Need?34Creating Synthetic IP Phones in Cisco Unified Communications Manager35Node-to-Node Tests35Preparing Devices for Node-to-Node Tests36Node-to-Node Test Events36Batch Tests36Understanding Phone Tests36Resolving Batch Test Failure38Managing Alerts and Events39Notification Services40Event Sets40Notification Criteria40Event Customization40CISCO-EPM-NOTIFICATION-MIB40Performance and Capacity Monitoring42Enabling or Disabling Monitoring43Trending and Alerting43Capacity Planning Use43Polling and Thresholds43How Do I Change Polling and Threshold Values?43Trap Receiving and Forwarding44SRST Monitoring44Setting Up and Managing SRST Tests44Best Practices44Server Maintenance44Cold Standby/Redundant Deployments45Preparing for Redundancy45Setting Up Redundancy45Setting Up the Active Operations Manager Server45Setting Up the Standby Server46Continuous Data Sync-Up48Device List48User Information49Other Configurations49Failover49Setting Up a Passive Redundant Server50Operations Manager for MSP Environments50ACS Integration for Securing Access to Devices50Integrating Operations Manager with ACS50Reverting Operations Manager to Local CiscoWorks Login Mode60LMS Integration61Cisco Unified Communications Service Monitor Integration61Cisco 1040 Sensor in Sampling Mode62Cisco 1040 Sensor in a Branch Office62Span Port Limitations63Simultaneous Operations by Multiple Users63Operations Manager System Health Monitor63Troubleshooting Tips64Useful URLs64Cisco.com URLs for Customers and Partners64Product Information64VoD and Tutorial64Deployment Best Practices Guide64Training64Evaluation Downloads64Patch Download65Miercom Review of Operations Manager and Service Monitor65Size: 2 MBPages: 65Language: EnglishOpen manual
White PaperTable of ContentsIntroduction3About Cisco Unified Operations Manager3Managing Cisco Unity Devices3Basic Health Monitoring5Fault Monitoring5Polling and Thresholds7Performance Monitoring8Synthetic Tests8Physical Connectivity8Logical View9Device Troubleshooting9Device Administration9Recommendations on Monitoring Important Cisco Unity Components with Operations Manager9Recommendations on Performance Monitoring9CPU Usage9Virtual Memory and Physical Memory Usage9Hard Disk Status and Usage10High Temperature Condition10Voice Mail Port Availability10Voice Mail Port Status10General Usage10Recommendations on Events for Notification Service10Events Associated with CPU11Events Associated with Virtual Memory and Physical Memory11Events Associated with Hard Disk11Events Associated with High Temperature11Events Associated with Power Supply11Events Associated with Fan11Critical Service-Associated Events11Events Associated with Port Availability12Events Associated with Cisco Unity Failover12Managing Events and Notifications12Steps to Take to Reduce False Alerts and Notifications12Appendix13Installing Cisco Unity Plug-Ins13Size: 486 KBPages: 16Language: EnglishOpen manual
White PaperTable of ContentsContents2Abbreviations and Acronyms4SNMPv2 Community Strings8SysName Variable9Setting Up IP SLA on Cisco IOS Devices9SNMPv2 Community Strings10Cisco Discovery Protocol10HP Insight Manager Agent Service11IBM UM Services12Windows/MCS SNMP Service13SNMP Traps14Installing the Cisco SNMP Agent Management Snap-in15Saving the Snap-in View15Configuring Community Names for SNMPv1 and SNMPv2c15HTTP Credentials16HTTPS Configuration and Security Certificates16Enabling HTTPS on Cisco Unified Communications Manager17Cluster ID of a Cisco Unified Communications Manager Cluster17Verifying Cisco Unified Communications Manager DNS Settings17Configuring Syslog Receiver on Cisco Unified Communications Manager18Setting Up Cisco Unity Express19Cisco Discovery Protocol-Based Discovery31Logical Cluster Discovery31Ping-Based Discovery32Credential Discovery and MIB II Information32Autodiscovery IP Address Filters32SysLocation Filter33DNS Domain Filter33Phone Discovery33Cisco Catalyst 6000 Discovery34Troubleshooting Discovery Issues34Discovery-Based Import34Synchronizing with the DCR34Manual Device Import35Device States35Device Discovery Best Practices36Resolving Discovery Conflict36Creating Synthetic IP Phones in Cisco Unified Communications Manager39Preparing Devices for Node-to-Node Tests39Node-to-Node Test Events39Event Sets44Trending and Alerting47Capacity Planning Use47How Do I Change Polling and Threshold Values?47Setting Up and Managing SRST Tests48Setting Up the Standby Server50Device List52User Information53Other Configurations53Failover54Integrating Operations Manager with ACS55Why Do We Need ACS?55Integrating with ACS 4.056Why Do We Need to Create a New Role in ACS?64Reverting Operations Manager to Local CiscoWorks Login Mode66Size: 2.33 MBPages: 71Language: EnglishOpen manual