White PaperTable of ContentsIntroduction3Voice Impairment Parameters3Requirements of a Voice Quality Measurement Product4Components of Cisco Unified Communications4Cisco Unified Service Monitor5Data Collection and Analysis5Cisco 1040 Sensor-Based Call Quality—R-Factor:5Cisco Voice Transmission Quality-Based Call Quality—K-Factor11Scalability12Preparing the Server for Service Monitor12Operating System and Server12Hostname13Verify Locale Settings13Verify ODBC Driver Manager13Browser Version and Flash Plug-in13NTP13Connectivity14Terminal Server Services14Antivirus and Platform Agents14Check Routing and Firewalls14Port Availability14TFTP Server15Cisco Unified Communications Manager Configuration15Service Monitor Installation15Preinstallation Checks15Installation Procedures16Licensing and Registration the Software16Uninstallation16Failover and Redundancy17Cisco 1040 Failover Mechanism17Cisco 1040 Failover Deployment18Preparing for Failover18Setting Up Failover18Setting Up Failover in Default Configuration18Setting Up Failover for a Specific Sensor19Viewing Failover Status20Cisco Voice Transmission Quality Redundancy20Backup and Restore20Configuring Low-Volume Schedule and Database Purging21Troubleshooting22Useful URLs Cisco.com URLs for Customers and Partners24Product Information24Evaluation Downloads24Patch Download25Miercom Review of Operations Manager and Service Monitor25Size: 807 KBPages: 26Language: EnglishOpen manual