Cisco Cisco Unified Service Monitor 8.5 User Manuals

Table of Contents

• Introduction

  3
• Voice Impairment Parameters

  3
• Requirements of a Voice Quality Measurement Product

  4
• Components of Cisco Unified Communications

  4
• Cisco Unified Service Monitor

  5
• Data Collection and Analysis

  5
• Cisco 1040 Sensor-Based Call Quality—R-Factor:

  5
• Cisco Voice Transmission Quality-Based Call Quality—K-Factor

  11
• Scalability

  12
• Preparing the Server for Service Monitor

  12
• Operating System and Server

  12
• Hostname

  13
• Verify Locale Settings

  13
• Verify ODBC Driver Manager

  13
• Browser Version and Flash Plug-in

  13
• NTP

  13
• Connectivity

  14
• Terminal Server Services

  14
• Antivirus and Platform Agents

  14
• Check Routing and Firewalls

  14
• Port Availability

  14
• TFTP Server

  15
• Cisco Unified Communications Manager Configuration

  15
• Service Monitor Installation

  15
• Preinstallation Checks

  15
• Installation Procedures

  16
• Licensing and Registration the Software

  16
• Uninstallation

  16
• Failover and Redundancy

  17
• Cisco 1040 Failover Mechanism

  17
• Cisco 1040 Failover Deployment

  18
• Preparing for Failover

  18
• Setting Up Failover

  18
• Setting Up Failover in Default Configuration

  18
• Setting Up Failover for a Specific Sensor

  19
• Viewing Failover Status

  20
• Cisco Voice Transmission Quality Redundancy

  20
• Backup and Restore

  20
• Configuring Low-Volume Schedule and Database Purging

  21
• Troubleshooting

  22
• Useful URLs Cisco.com URLs for Customers and Partners

  24
• Product Information

  24
• Evaluation Downloads

  24
• Patch Download

  25
• Miercom Review of Operations Manager and Service Monitor

  25