Service ManualTable of ContentsProduct information17Features and benefits18Hardware features18Software features18Minimum system requirements19Digital-sender components20Digital-sender parts20Control-panel features21Model and serial numbers23Site requirements24Physical specifications24Environmental specifications24Digital sender specifications25Electrical specifications25Acoustic specifications25Skew specifications25Media specifications27Regulatory information28FCC and Telecom regulations28FCC regulations28Environmental Product Stewardship program28Protecting the environment28Power consumption28Plastics28Materials and recycling information28Country-/region-specific safety statements30Canadian DOC statement30VCCI statement (Japan)30EMI statement (Korea)30Declaration of conformity30Service approach33Service approach34How to order parts and supplies34Hewlett-Packard Limited Warranty Statement35Availability of support and service36HP maintenance agreements36Next-Day Onsite Service36Installation and configuration37What ships in the box38Viewing the digital sender information pages39To view the device information pages by using the control panel39To view the device information pages by using the EWS39Configuration information39Security features42Restricting software access42Securing the embedded Web server42Securing HP Web Jetadmin42Using the security lock42Maintenance45Cleaning the digital sender46To clean the glass46To clean the touchscreen46Cleaning the ADF delivery system46To clean the ADF delivery system46To clean the ADF rollers48Replacing the mylar sheet50Calibrating the scanner51To print the calibration target51To calibrate the scanner52Calibrating the control panel53Performing preventative maintenance55ADF maintenance kit55Setting the real-time clock56Setting the date and time56To set the date format56To set the date56To set the time format56To set the time57Setting the wake time57To set the wake time57Setting the sleep delay58To set the sleep delay58Upgrading the firmware59Determining the current level of firmware59Downloading the new firmware from the HP Web site59Using FTP to upgrade the firmware on a direct network connection59Using HP Web Jetadmin to upgrade the firmware61Upgrading the HP Jetdirect Inside firmware61Configuring and verifying an IP address63TCP/IP assignment63Automatic discovery63Dynamic Host Configuration Protocol (DHCP)63Verifying the TCP/IP configuration63Changing an IP address63To change an IP address by using HP Web Jetadmin64To change an IP address by using the embedded Web server64Theory of Operation65Basic operation66Sequence of operation (scanner)66Formatter system67Sleep mode67CPU67Memory67Control panel68Scanner controller board68Engine control system69Engine power supply circuit69Flatbed unit and ADF system70Electrical system70Motors and fans71Optical assembly71ADF feed system73Jam detection73Residual-media jam73ADF pickup jam74ADF jam74Registration-sensor jam74Read-sensor jam74Exit-sensor jam74ADF cover-open jam74ADF open jam74Removal and replacement75Removal and replacement strategy76Required tools76Before performing service76After completing service77Screws that are used in the digital sender77User-replaceable parts78Separation pad79Pickup roller assembly81Pickup-roller cover82ADF mylar shield83Mylar-holder assembly86Control panel87Control-panel overlays88Formatter assembly89Hard disk90Hard-disk drive cable92Memory DIMM93Compact flash card94Hinge flaps95Paper input tray96External components and covers97Control panel lower cover97Control panel upper cover99Control panel cover assembly100External control-panel cable103Output bin base cover or output bin extender104Output bin paper lever105ADF right cover106ADF right corner cover108ADF left cover109ADF left corner cover110ADF rear cover111Scanner right cover112Scanner left cover113Scanner front cover114Scanner rear cover115Right hinge cover116Left hinge cover117Upper hinge cover118Internal components119ADF assembly or scanner assembly120ADF jam access latch122Right hinge guide123Left hinge guide124Damper cover, left damper spring, right damper spring, or damper base cover125White mylar backing or white mylar backing spring126Fan filter127ADF cable128Separation pad case131Clear plastic paper guide132White scan background133Scanner controller board134Flatbed-unit assembly135Power supply138Power-switch assembly141Scanner base fan142Power plug143SCB cable144Internal control-panel cable145Scanner glass and cover146Carriage lock assembly148Open sensor assembly149Inverter150Optical assembly153Scanner motor156Scanner motor belt160Scanner lamp161Scanner belt assembly162Scanner motor fan164Troubleshooting165Understanding the troubleshooting process166Initial troubleshooting checklist166Troubleshooting checklist166Power-on checks166Power-on troubleshooting overview166Understanding control-panel messages168Using the digital sender help system168Resolving operational issues177Understanding digital-sender LEDs181HP Jetdirect LEDs181Formatter LED181Clearing jams182Solving repeated jams182Solving e‑mail problems184Finding the LDAP server address184Verifying an LDAP address184Troubleshooting the LDAP Find Settings process184Finding an SMTP server address185Verifying an SMTP address185Solving network-connectivity problems186Embedded LAN troubleshooting186Error codes186LAN diagnostics186Loopback test186Ping test187Ping results187To enable or disable the LAN188Hard-failure troubleshooting for the embedded LAN188Connectivity problems189Save + Restore189Verifying communication over the network190To verify communication over the network190Using diagnostic tools191Scanner tests191Control panel tests191LED test191Display test191Buttons test192Touchscreen test192Using the service-mode functions193Cold reset193NVRAM initialization193Disk initialization194Using the Service menu195Using the troubleshooting tools196Using the embedded Web server196Features196To view the EWS Web pages196Information pages197Settings pages197Digital sending pages198Networking pages198Using HP Web Jetadmin software198Using the troubleshooting diagrams199Digital-sender wiring diagram199Scanner controller board diagram200Parts used in troubleshooting201Parts and diagrams205Ordering parts and supplies206How to use the parts diagrams and lists207Screws that are used in the digital sender208Related documentation and software210Customer replaceable components212ADF components222Scanner components240Alphabetical parts list274Numerical parts list278Index283Size: 7.6 MBPages: 290Language: EnglishOpen manual
