User ManualTable of ContentsTable of Contents2About this Guide8What’s included?9Typographical Conventions10Product Guide Conventions10Finding Help11Chapter 1: Overview12What is Tenor CMS?13Features14Unique Design14State-of-the-Art Configuration and Network Management14SelectNet™ Technology Safety Net14Dynamic Call Routing15Multiple Channels/Signaling Supported15Fractional T1/E1 Support15PacketSaver™16IVR/RADIUS support16Easy Connect to Console16H.323 Gatekeeper Call Control Management16Powerful System Monitoring17Capabilities18Intra-trunk Routing - “Hairpinning”19Other Call Routing Options20Virtual Tie Line20Hop-off PBX Call21SNMP Support21Call Detail Recording21H.323 Gatekeeper Services22Gatekeeper22Zone Management22Call Registration22Border Element22Call Services23Configuration23Chapter 2: Hardware Components25Hardware Description26Board interoperability26Chassis - CMS (14 Slot)27Front (with AC power)27Rear (with AC power)28Front (with DC Power)29Rear (with DC power)30Chassis - CMS960 (8 Slot)31Front (with AC power)31Rear (with AC power)32Front (with DC Power)33Rear (with DC power)34Chassis- CMS240 (2 slot)35Front View (with AC power)35Rear View (with AC power)36Front view (with DC power)37Rear View (with DC power)38System Controller Card (Available for CMS P1.5.x )39CPU Card (Available for CMS P2.x.x)42Front View43Rear View44WAN Cards46DS1 WAN Card (with DSP module)46T1 WAN Card49E1 WAN Card51DSP Resource Card53Cables55RJ-45 Cables55RJ-48 Cables57DB-9 to DB-9 Null Modem Cable (for System Controller card)59DB-9 Serial RS-232 Cable (for CPU card)60Power Supplies61CMS (14 slot)61CMS960 (8 slot)62With AC Power62With DC Power62CMS240 (2 slot)63With AC Power63With DC Power63Chapter 3: Installation64Installation65Pre-Installation Guidelines65Inspect Package Contents65Install in Rack65Connection68Introduction68Connect to Trunk Interface - PSTN68Connect to Line Interface - PBX69Connect to Ethernet LAN (with System Controller Card)70Connect to Ethernet LAN (with CPU Card)71Connect to PC Console (with System Controller)72Connect to PC Console (with CPU)73Connect Power - CMS (14 slot), DC only)74Power Requirements74Material Requirements74Connect Power74Connect Power - CMS960 (8 slot) and CMS240 (2 slot), DC only77Power Requirements77Material Requirements77Connect Power77Install Power Cord Strain Relief (AC only)79Power up the System (for AC unit)80Prevent Electrostatic Discharge Damage81ESD Antistatic Wrist Strap81Provide Grounding81Assign IP Address82Install Software Upgrade via CMS Software Update Utility84Upgrade from Disk84Upgrade via Network86Backup86Restore previous versions87Chapter 4: Getting Started with Command Line Interface (CLI)88What is the Command Line Interface?89Options89Modes89Navigation90User Login IDs90CLI Menu Tree91CLI Menu Tree - Basic View91CLI Menu Tree - Expanded View92Access CLI96Telnet Connection96Serial Port Connection96Move around within CLI98Move between modes98Move within modes98Execute commands99Mode-specific commands99Global commands99Clear100Configuration Mode101Menu-specific commands101Global commands101Set101Maintenance mode106Monitor mode107Diagnostic Mode108Event Log108Configure Common CLI Options109Clock Source109Gatekeeper109Gateway110Border Element110Channel Group110Digital Interface110Switch Protocol111Trunk Group111Chapter 5: Working with SNMP112What is SNMP?113How does Tenor CMS utilize SNMP?113Installation Requirements114Installation115Download and install SNMP Related Files115Configure network manager IP address117Working with SNMP119View traps119View Alarm Status via Tenor CMS icon119Launching Command Line Interface (CLI) from HP Openview119Set up Tenor CMS status polling120Set up Debug Message Display window120Chapter 6: Call Detail Recording121Overview122Establish connection between Tenor CMS and CDR Server123Configure Tenor CMS for connection to CDR server124Setup CDR Server and assign password124Change CDR Password (if required)124Tenor CMS Establishes Connection with CDR Server125CDR Server Establishes Connection with Tenor CMS125CDR Output126Sample Record for Standard and Extended CDR Format 0, 1, 100, 101126Sample Record for Extended CMS CDR Format 3, 4, 103, 104:129Chapter 7: System Alarms132Monitor Alarms133How to Read Alarms133Valid Alarms135View Alarms139Display all Alarms139Display Active Alarms139Display Alarm History140Chapter 8: Diagnostics/Maintenance141Before you Begin142Diagnostics143Common Symptoms/Problems143Unit Provisioning144Ping Unit144Inspect and Replace Fuse (for AC power only)145Monitoring146Faceplate LEDs146Inspect Backplane/Chassis146Power Supply (CMS, 14 slot)149Alarms149Active Call Status149Component Status150General Maintenance151Replace System Fan (for CMS, 14 slot only)151Clean/Replace Foam Air Filter (for CMS, 14 slot only)151Reset System152Change Password152Card Maintenance/Replacement153Replace WAN/System Controller/CPU cards of identical type154Replace/Change DSP Module (on DS1 card)156Move card location or change card type159If you need Additional Help160Appendix A: Getting Acquainted with Tenor CMS in the VoIP Network161How does CMS fit in the VoIP Network?162Common Network Types163Typical CMS Applications164Enterprise Network164Service Provider Network165Calling Card Application166Off Premises Exchange (OPX)167Appendix B: Specifications/Approvals168Voice/Fax169Line Side (PBX) / Trunk Side (PSTN) Connections169LAN Connection170Physical170Electrical170Environmental170Agency Approvals172FCC WARNINGS174GLOSSARY176INDEX179A179B179C179D180E180F180G180H180I180L181M181N181P181R181S181T181U182W182WARRANTY183Quintum Limited Warranty183Size: 1.96 MBPages: 185Language: EnglishOpen manual