User ManualTable of ContentsFront Cover1Notice3Table of Contents5Finding Your Way7Welcome8About This Guide8About Your Endpoint9Endpoint Connectors10Optional USB Devices11Message Indicator Lamp11Reset Button12Power Requirements12Telephone Interface13Feature Buttons14Display and Menu15Unified Communicator Elements16Interface Skins17About the Operating System18Input Panel19System Memory and Storage19System Registry20Operating System Help20About Voice Mail21Enterprise Messaging23Automatic Speech Recognition (ASR)24What You See and Hear25Software Compatibility26Guidelines for Using the Model 8690 Endpoint27Endpoint Basics28Adjusting Your Endpoint’s Viewing Angle28Displaying Information on Your Endpoint28Using the Speakers and Microphone29Using the Message Button30Using a Headset31Setting Up Voice Mail32Initializing Your Mailbox32Recording Your Personal Greetings33Recording Your Voice Mail Directory Name34Accessing Your Mailbox35Disabling and Enabling ASR36Getting Started37Introduction38Calibrating the Screen38Setting Backlight Options39Configuring VLAN Ports40Using the System Tray Menu41Setting Options41Adding a .NET Passport45Using Advanced Options45Using Help47Installing Software and Firmware Upgrades48Firmware Upgrades48Telephone Client Application48Operating System49Installing a New Version of Software or Firmware50Making and Receiving Calls51Intercom Calls51Outside Calls53Emergency Calls55Call Waiting55Placing Calls On Hold56Placing Conference Calls57Transferring Calls58To Another Extension58To Voice Mail58To an Outside Number58Using Reverse Transfer59Forwarding Calls60Manual Call Forwarding60System Forwarding61Redirect Call61Redialing a Number62Accessing Voice Mail Messages63Listening to Messages63Recovering Deleted Voice Mail Messages65Recording and Sending Voice Mail Messages66Canceling Unheard Voice Mail Messages68Using Do-Not-Disturb Mode69Using Reminder Messages71Moving On73Introduction74Setting Endpoint Preferences74Changing Volume Levels74Selecting a Ring Tone75Enabling Background Music75Enabling Automatic Call Answer76Returning to Default Operation76Setting Mailbox Preferences77Changing Your Mailbox Password77Changing the Voice Mail Message Envelope78Changing the Call Screening Transfer Method79Programming a Fax Destination80Changing the Message Search Order80Programming Remote Messaging81Speed Dialing83Station Speed Dial83System Speed Dial85Using Record-A-Call85Paging86Enabling Paging86Making Pages86Performing a “Hookflash” During a Call87Using Account Codes87Screening Calls88Using the Directories88Telephone Directory88Voice Mail Directory90Programming Remote Feature Access92Remote Access Password92Remote Feature Access93Requesting Agent Help94Working in Hunt Groups95Hunt Group Calls Enabled/Disabled95ACD Hunt Groups95Using UC99Introduction100Logging On and Off of UC100Using UC Views101Placing a Call101Changing Web Client Options101Unified Communicator View102Changing Your Status102Creating a Temporary Status102Performing a Search103Redialing a Number106Running Feature Code Favorites106Working With the Speed-Dial List107Messages View108Call List View109Call Log View113Call Log Main Screen113Call Details Dialog Box116Address Book View117Sorting Address Book Contacts117Filtering Address Book Contacts118Adding a Linked Contact120Call Routing View123Receiving New Message Alerts123Receiving Status Change Alerts124Receiving Incoming Call Alerts124Using E-Mail Reader125Introduction126E-Mail Reader Features127Using Your Advanced Mailbox128Setting Up Your E-Mail Password129Accessing E-Mail Messages131Accessing Fax Messages134Recovering Deleted Messages135Changing Message Envelopes136Voice Mail Flowchart (Advanced Mailbox)137Learning More139Introduction140What the Administrators Can Do for You140Frequently Asked Questions (FAQs)141Default Feature Codes145Index149A-C149D-E150F-L151M-R152S-U153V-Z154Voice Mail Flowchart (Standard Mailbox)155Back Cover156Size: 2.37 MBPages: 156Language: EnglishOpen manual
User ManualTable of ContentsFront Cover1Notice3Product Disposal Instructions4Table of Contents5Finding Your Way7Welcome8About This Guide8About Your Endpoint9Endpoint Connectors10Optional USB Devices11Message Indicator Lamp11Reset Button12Power Requirements12Telephone Interface13Feature Buttons14Display and Menu15Unified Communicator Elements16Interface Skins17About the Operating System18Input Panel19System Memory and Storage19System Registry20Operating System Help20About SIP Mode21About Voice Mail21Enterprise Messaging23Automatic Speech Recognition (ASR)24What You See and Hear25Software Compatibility26Guidelines for Using the Model 8690 Endpoint27Endpoint Basics28Adjusting Your Endpoint’s Viewing Angle28Using the Speaker and Microphone28Using the Message Button29Using a Headset29Setting Up Voice Mail30Initializing Your Mailbox30Recording Your Personal Greetings31Recording Your Voice Mail Directory Name32Accessing Your Mailbox33Disabling and Enabling ASR34Getting Started35Introduction36Calibrating the Screen36Setting Backlight Options37Configuring VLAN Ports38Using the System Tray Menu39Setting Options39Adding a .NET Passport43Using Advanced Options43Using Help45Installing Software and Firmware Upgrades46Firmware Upgrades46Telephone Client Application46Operating System47Installing a New Version of Software or Firmware48Making and Receiving Calls49Placing Intercom Calls49Placing Outside Calls50Placing Emergency Calls50Receiving Calls51Call Waiting51Placing Calls On Hold52Placing Conference Calls52Transferring Calls53To Another Extension53To Voice Mail53To an Outside Number53Using Reverse Transfer54Forwarding Calls54Manual Call Forwarding54Redirect Call55Redialing a Number55Accessing Voice Mail Messages56Listening to Messages56Recovering Deleted Voice Mail Messages58Recording and Sending Voice Mail Messages59Canceling Unheard Voice Mail Messages61Using Do-Not-Disturb Mode61Moving On63Introduction64Setting Endpoint Preferences64Changing Volume Levels64Selecting a Ring Tone65Setting Mailbox Preferences66Changing Your Mailbox Password66Changing the Voice Mail Message Envelope67Changing the Call Screening Transfer Method68Programming a Fax Destination69Changing the Message Search Order69Programming Remote Messaging70Screening Calls72Using the Voice Mail Directory73Using UC75Introduction76Logging On and Off of UC76Using UC Views77Placing a Call77Changing Web Client Options77Unified Communicator View78Changing Your Status78Creating a Temporary Status78Performing a Search79Redialing a Number82Running Feature Code Favorites82Working With the Speed-Dial List83Messages View84Call List View85Call Log View89Call Log Main Screen89Call Details Dialog Box92Address Book View93Sorting Address Book Contacts93Filtering Address Book Contacts94Adding a Linked Contact96Call Routing View99Receiving New Message Alerts99Receiving Status Change Alerts100Receiving Incoming Call Alerts100Using E-Mail Reader101Introduction102E-Mail Reader Features103Using Your Advanced Mailbox104Setting Up Your E-Mail Password105Accessing E-Mail Messages107Using Main Menu E-Mail Reader Count109Accessing Fax Messages110Recovering Deleted Messages111Changing Message Envelopes112Voice Mail Flowchart (Advanced Mailbox)113Learning More115Introduction116What the Administrators Can Do for You116Frequently Asked Questions (FAQs)117Default Feature Codes120Index123A–C123D–F124G–P125R–U126V–W127Standard Mailbox Flowchart129Back Cover130Size: 2.08 MBPages: 130Language: EnglishOpen manual