Inter-Tel INT4000 User Manuals

Table of Contents

• Front Cover

  1
• Notice

  3
• Table of Contents

  5
• Important Safety Instructions

  8
• Warnings

  10
  • Radio Interference

    11
• Save These Instructions

  12
• Finding Your Way

  13
  • Welcome

    14
  • About This Guide

    15
    • Basic Message Display Functions

      17
    • Display

      18
  • INT4000 Installation

    19
    • Selecting the Location

      19
    • Connecting the Telephone Cord

      19
    • Connecting Power to the Base and Charger Units

      20
    • Wall Mounting

      21
      • Direct Wall Mounting

        22
    • Attaching the Belt Clip to the Handset

      25
    • Installing the Handset Battery Pack

      26
    • Charging the Handset Battery Pack

      27
  • About the Telephone System

    28
• Getting Started

  29
  • Introduction

    30
  • Setting Up Voice Mail

    31
    • Initializing Your Mailbox

      31
    • Recording Your Personal Greetings

      32
      • To change your personal greeting:

        32
    • Recording Your Voice Mail Directory Name

      33
  • Making and Receiving Calls

    34
    • Intercom Calls

      34
    • Outside Calls

      35
      • To cancel the queue request before your phone rings:

        36
    • Emergency Calls

      36
    • Call Waiting

      36
  • Placing Calls on Hold

    37
  • Placing Conference Calls

    38
  • Transferring Calls

    39
    • To Another Extension

      39
    • To Voice Mail

      39
    • To an Outside Number

      39
    • To Pick Up (Reverse Transfer) a Call

      39
  • Forwarding Calls

    40
    • Manual Call Forwarding

      40
    • Redirect Call

      41
    • Automatic System Forwarding

      41
  • Redialing a Number

    42
  • Displaying Information on Your Phone

    43
    • Date, Time, Name, and Extension Number

      43
    • Outside Party’s Name/Number

      43
  • Using a Headset

    44
  • Accessing Your Mailbox

    45
  • Using Voice Mail Messages

    46
    • Listening to Messages

      46
    • Undeleting Messages

      48
    • Sending Messages

      49
    • Canceling Unheard Messages

      50
  • Using Do-Not-Disturb Mode

    51
    • To enable DND:

      52
  • Using Reminder Messages

    53
    • To cancel all reminder message requests before they signal you:

      54
• Moving On

  55
  • Setting Preferences

    56
    • Phone Configuration

      56
    • Voice Mail Options

      57
      • To change your personal greeting:

        58
      • Changing Your Mailbox Password

        59
      • Changing the Call Screening Transfer Method

        60
      • Programming a Fax Destination

        61
      • Programming Remote Messaging

        62
        • To set up the time of day for notification: Press . Then enter the time you want the message notification to start and stop. Ent...

          63
  • Speed Dialing

    64
    • Station Speed Dial

      64
      • NOTE: To use the BACKSPACE button, you must pre-program the feature button (feature code 314) on your phone. Refer to Programmin...

        65
    • System Speed Dial

      66
  • Paging

    67
    • Making Pages

      67
    • Enabling Paging

      67
  • Programming Your Feature Buttons

    68
  • Using Account Codes

    69
  • Screening Calls

    70
    • Phone Directory

      70
      • To perform a directory search:

        71
    • Voice Mail Directory

      72
  • Programming Remote Feature Access

    73
    • Remote Access Password

      73
    • Remote Feature Access

      73
      • To turn off DND:

        74
    • Agent Help Request

      74
      • To respond to an Agent Help request at a display phone:

        75
  • Working in Hunt Groups

    76
    • Hunt Group Calls Enabled/Disabled

      76
    • ACD Hunt Groups

      76
• Learning More

  79
  • Troubleshooting

    80
  • Frequently Asked Questions (FAQs)

    81
    • Q1.

      81
    • A1.

      81
    • Q2.

      81
    • A2.

      81
    • Q3.

      81
    • A3.

      81
    • Q4.

      81
    • A4.

      81
    • Q5.

      81
    • A5.

      81
    • Q6.

      81
    • A6.

      81
    • Q7.

      82
    • A7.

      82
    • Q8.

      82
    • A8.

      82
    • Q9.

      82
    • A9.

      82
    • Q10.

      82
    • A10.

      82
  • Default Feature Codes

    83
• Index

  87
• Voice Mail Flow Chart

  91
• Back Cover

  92