Lucent Technologies 555-230-220 User Manuals

User Manual (English)

User Manual

Table of Contents

Table of Contents
3
Release Notes
33
- ASAI Features in Release 6
  33
About This Document
37
- Reason for Reissue
  37
- Intended Audience
  38
- Conventions Used in This Document
  38
- Related Documents
  40
- Ordering Documents
  41
- How to Comment on This Document
  41
1. ASAI and Capability Groups
43
- Introduction
  43
- Capabilities
  44
  - Capabilities and Associations
    45
  - Associations and Capability Groups
    46
2. ASAI and Supported Applications
47
- Introduction
  47
- Applications
  48
- Sample Applications
  49
- Office Automation
  58
- Additional Configurations
  62
  - Contacting Lucent Technologies
    66
3. Event Reporting and U-Abort Capabilities
67
- Introduction
  67
  - Event Reporting Capability
    67
  - U-Abort Capability
    67
- Event Reports
  68
  - Capability Groups and Event Reporting
    68
  - Call-Related Event Reporting
    68
  - Non-Call-Related Event Reporting
    69
  - Information Flow
    69
  - Parameters
    69
  - Event Reports and Corresponding Items
    69
- Alerting Event Report
  75
  - Alerting Event Report Items
    76
    - calling party number
      76
    - trunk group number/trunk group member number
      76
    - called party number (DNIS)
      76
    - connected party number (alerting party number)
      77
    - call_id
      77
    - party_id
      77
    - domain
      77
    - user to user information
      77
    - reason for redirection
      78
    - II-digits
      78
    - UCID (Universal Call ID)
      78
- Answered Event Report
  79
  - Answered Event Report Items
    79
    - called party number
      79
    - connected party number (answering party number)
      79
    - call_id
      79
    - party_id
      80
    - cause
      80
- Busy/Unavailable Event Report
  81
  - Busy/Unavailable Report Items
    82
    - called party number (DNIS)
      82
    - call_id
      82
    - cause
      82
- Call Conferenced Event Report
  83
  - Call Conferenced Report Items
    83
- Call Ended Event Report
  85
  - Call Ended Report Items
    85
    - call_id
      85
    - cause
      85
- Call Initiated Event Report
  86
  - Call Initiated Report Items
    86
    - call_id
      86
    - party_id
      86
    - UCID (Universal Call ID)
      86
- Call Offered to Domain Event Report
  87
  - Call Offered to a VDN Domain
    87
  - Call Offered to an ACD Split Domain
    87
  - Call Offered to Domain Report Items
    87
- Call Originated Event Report
  91
  - Call Originated Report Items
    91
    - call_id
      91
    - party_id
      91
    - calling party number
      91
    - called party number
      91
    - party extension
      91
    - user to user information
      92
    - cause
      92
- Call Redirected Event Report
  93
  - For Monitored Calls
    93
  - For Controlled Calls
    93
  - Call Redirected Report Items
    94
    - call_id
      94
- Call Transferred Event Report
  95
  - Call Transferred Report Items
    95
- Charging Event Report
  97
  - Charging Event Report Items
    97
    - call_id
      97
    - party_id
      97
    - called number
      97
    - charging number
      97
    - trunk group/trunk group member
      98
    - type of charge
      98
      - Intermediate charge
        98
      - Final charge
        98
      - Split charge
        98
    - charge
      98
    - cause
      99
  - Considerations
    99
    - Display of Charge Information
      99
    - ISDN
      99
    - Lengthy Calls
      100
    - Off-Premises Station
      100
    - PPM
      100
    - Private Network QSIG ISDN Protocol
      100
    - Switch-Classified Calls
      101
- Connected Event Report
  102
  - Multiple Connected Event Reports
    102
  - Connected Event Report Items
    102
    - calling party number/billing number (CPN/BN)
      102
    - trunk group number and trunk group member number
      103
    - called party number (DNIS)
      103
    - connected party number
      104
    - call_id
      104
    - party_id
      104
    - cause
      104
    - II-digits
      104
    - UCID (Universal Call ID)
      105
- Cut-Through Event Report
  106
  - ISDN Progress Messages
    106
  - Cut-Through Report Items
    106
    - call_id
      106
    - party_id
      107
    - progress indicator
      107
- Disconnect/Drop Event Report
  108
  - Disconnect/Drop Report Items
    108
    - connected party number (dropped number)
      108
    - call_id
      109
    - party_id
      109
    - user to user information
      109
    - cause
      110
- Entered Digits Event Report
  111
  - Entered Digits Report Items
    111
    - call_id
      111
    - digits entered
      111
- Hold Event Report
  112
  - Hold Event Report Items
    112
    - connected party number (number that placed the call on hold)
      112
    - call_id
      112
    - party_id
      112
- Login Event Report
  113
  - Login Event Report Items
    113
    - agent work mode
      113
    - agent physical extension
      113
    - agent logical extension
      113
- Logout Event Report
  114
  - Logout Event Report Items
    114
    - agent physical extension
      114
    - agent logical extension
      114
    - reason code
      114
- Queued Event Report
  115
  - Queued Event Report Items
    115
    - called party number (DNIS)
      115
    - call_id
      115
    - calls in queue
      115
- Reconnected Event Report
  116
  - Reconnected Event Report Items
    116
    - connected party number
      116
    - call_id
      116
    - party_id
      116
- Reorder/Denial Event Report
  117
  - Reorder/Denial Report Items
    117
    - called party number
      117
    - call_id
      117
    - cause
      117
- Trunk Seized Event Report
  119
  - Trunk Seized Report Items
    119
    - called party number
      119
    - call_id
      119
    - party_id
      119
    - Trunk group/trunk group member
      119
  - Use of Event Reports in Associations
    120
- Event Reporting for Merging Two Calls
  121
  - Rules for Merging Two Calls with UUI Information
    124
  - Transfer and Conference Interactions
    125
- U-ABORT
  126
  - Information Flow
    126
  - U-Abort Parameters
    126
4. ASAI and Call Control
127
- Third Party Make Call
  130
  - Information Flow
    130
  - Third Party Make Call Parameters
    130
  - ACK (Positive Acknowledgement) Parameters
    131
  - Denial (NAK) Causes
    132
  - Protocol Error (NAK) Causes
    133
  - Considerations
    133
- Third Party Make Call and Supported Call Types
  134
- Third Party Take Control
  165
  - Information Flow
    165
  - Third Party Take Control Parameters
    165
  - ACK (positive acknowledgement) Parameters
    165
  - Denial (NAK) Causes
    167
  - Protocol Error (NAK) Cause
    167
  - Considerations
    168
- Third Party Selective Hold
  169
  - Information Flow
    169
  - Third Party Selective Hold Parameters
    169
  - ACK (Positive Acknowledgement) Parameters
    169
  - Denial (NAK) Causes
    169
  - Protocol Error (NAK) Cause
    170
  - Considerations
    170
- Third Party Reconnect
  172
  - Information Flow
    172
  - Third Party Reconnect Parameters
    172
  - ACK (Positive Acknowledgment) Parameters
    172
  - Denial (NAK) Causes
    172
  - Protocol Error (NAK) Causes
    173
  - Considerations
    173
- Redirect Call
  174
  - Information Flow
    174
  - Third Party Redirect Call Parameters
    174
  - ACK (Positive Acknowledgement) Parameters
    174
  - Denial (NAK) Causes
    174
  - Protocol Error (NAK) Causes
    175
  - Considerations
    175
- Third Party Listen-Disconnect
  177
  - Information Flow
    177
  - Third Party Listen-Disconnect Parameters
    177
  - ACK (Positive Acknowledgement) Parameters
    178
  - Denial (NAK) Causes
    178
  - Considerations
    178
- Third Party Listen-Reconnect
  180
  - Information Flow
    180
  - Third Party Listen-Reconnect Parameters
    180
  - ACK (Positive Acknowledgement) Parameters
    180
  - Denial (NAK) Causes
    181
  - Considerations
    181
- Third Party Single-Step Conference
  182
  - Information Flow
    182
  - Third Party Single-Step Conference Parameters
    183
  - ACK (positive acknowledgement) Parameters
    183
  - Denial (NAK) Causes
    184
  - Protocol Error (NAK) Causes
    184
  - Considerations
    185
- Third Party Merge
  186
  - Information Flow
    186
  - Third Party Merge Parameters
    186
  - ACK (Positive Acknowledgement) Parameters
    186
  - Denial (NAK) Cause
    187
  - Protocol Error (NAK) Causes
    188
  - Considerations
    188
- Third Party Selective Drop
  190
  - Information Flow
    190
  - Third Party Selective Drop Parameters
    191
  - ACK (Positive Acknowledgement) Parameters
    192
  - Denial (NAK) Causes
    192
  - Protocol Error (NAK) Causes
    192
  - Considerations
    193
- Third Party Relinquish Control
  194
  - Information Flow
    194
  - Third Party Relinquish Control Parameters
    194
  - ACK (Positive Acknowledgement) Parameters
    194
  - Denial (NAK) Cause
    194
  - Protocol Error (NAK) Cause
    194
  - Considerations
    194
- Third Party Clear Call
  195
  - Information Flow
    195
  - Third Party Clear Call Parameters
    195
  - ACK (Positive Acknowledgement) Parameters
    195
  - Denial (NAK) Cause
    195
  - Protocol Error (NAK) Cause
    196
  - Considerations
    196
- Third Party Send DTMF Signals
  197
  - Information Flow
    197
  - Third Party Send DTMF Signals Parameters
    197
  - ACK (Positive Acknowledgement) Parameters
    197
  - Denial (NAK) Cause
    198
  - Protocol Error (NAK) Cause
    198
  - Considerations
    199
- Third Party Call Ended
  200
  - Information Flow
    200
  - Third Party Call Ended Parameters
    200
  - Causes
    200
5. ASAI and Domain Control
203
- Domain (Station) Control Description
  205
  - Station Domain
    205
  - Split Domain
    205
- Domain Control Capabilities
  206
- Third Party Domain (Station) Control Request
  208
- Third Party Domain Control Request for ACD Split/EAS Skill Domain
  210
- Third Party Answer
  212
  - Information Flow
    212
  - Third Party Answer Parameters
    212
  - ACK (Positive Acknowledgement) Parameters
    212
  - Denial (NAK) Causes
    212
  - Protocol Error (NAK) Cause
    213
  - Considerations
    213
  - Multifunction Station Operation
    213
  - Analog Station Operation
    214
- Third Party Selective Hold
  215
  - Information Flow
    215
  - Third Party Selective Hold Parameter
    215
  - ACK (Positive Acknowledgement) Parameters
    215
  - Denial (NAK) Causes
    215
  - Protocol Error (NAK) Cause
    216
  - Considerations
    216
- Third Party Reconnect
  217
  - Information Flow
    217
  - Third Party Reconnect Parameters
    217
  - ACK (Positive Acknowledgement) Parameters
    217
  - Denial (NAK) Causes
    217
  - Protocol Error (NAK) Cause
    218
  - Considerations
    218
- Redirect Call
  219
  - Information Flow
    219
  - Domain Control Redirect Call Parameters
    219
  - ACK (Positive Acknowledgement) Parameters
    219
  - Denial (NAK) Causes
    219
  - Protocol Error (NAK) Causes
    220
  - Considerations
    220
- Third Party Merge
  222
  - Information Flow
    222
  - Third Party Merge Parameters
    222
  - ACK (Positive Acknowledgement) Parameters
    222
  - Denial (NAK) Causes
    223
  - Protocol Error (NAK) Causes
    223
  - Considerations
    224
- Third Party Selective Drop
  225
  - Information Flow
    225
  - Third Party Selective Drop Parameters
    225
  - ACK (Positive Acknowledgement) Parameters
    225
  - Denial (NAK) Causes
    225
  - Protocol Error (NAK) Cause
    226
  - Considerations
    226
- Third Party Auto Dial
  227
  - Information Flow
    228
  - Third Party Auto Dial Parameters
    228
  - ACK (Positive Acknowledgement) Parameters
    230
  - Denial (NAK) Causes
    230
  - Protocol Error (NAK) Cause
    230
- Third Party Relinquish Control
  231
  - Information Flow
    231
  - Third Party Relinquish Control Parameters
    231
  - ACK (Positive Acknowledgement) Parameters
    231
  - Denial (NAK) Cause
    231
  - Protocol Error (NAK) Cause
    231
  - Considerations
    232
- Third Party Send DTMF Signals
  233
  - Information Flow
    233
  - Third Party Send DTMF Signals Parameters
    233
  - ACK (Positive Acknowledgement) Parameters
    233
  - Denial (NAK) Cause
    234
  - Protocol Error (NAK) Cause
    234
  - Considerations
    235
- Third Party Single-Step Conference
  236
  - Information Flow
    236
  - Third Party Single-Step Conference Parameters
    237
  - ACK (positive acknowledgement) Parameters
    237
  - Denial (NAK) Causes
    238
  - Protocol Error (NAK)Causes
    238
  - Considerations
    239
- Third Party Domain Control Ended
  240
  - Information Flow
    240
  - Third Party Domain Control Ended
    240
6. Event Notification Capabilities
241
- Event Notification Capabilities
  241
  - Event Notification Request
    241
  - Event Notification Cancel
    241
  - Stop Call Notification
    241
  - Event Notification Ended
    242
  - Event Report
    242
- Event Notification Request
  243
  - Information Flow
    243
  - Event Notification Request Parameters
    243
  - ACK (Positive Acknowledgement) Parameters
    244
  - Denial (NAK) Causes
    244
  - Protocol Error (NAK) Cause
    244
  - Considerations
    245
- Event Notification Cancel
  246
  - Information Flow
    246
  - Event Notification Cancel Parameters
    246
  - ACK (Positive Acknowledgement) Parameters
    246
  - Denial (NAK) Cause
    246
  - Protocol Error (NAK) Cause
    246
  - Considerations
    246
- Stop Call Notification
  247
  - Information Flow
    247
  - Stop Call Notification Parameter
    247
  - ACK (Positive Acknowledgement) Parameter
    247
  - Denial (NAK) Causes
    247
  - Protocol Error (NAK) Cause
    247
  - Considerations
    248
- Event Notification Ended
  249
  - Information Flow
    249
  - Event Notification Ended Parameter
    249
  - Considerations
    249
7. ASAI and Call Routing
251
- Route
  252
  - Information Flow
    252
  - Route Parameters
    252
  - Denial (NAK) Causes
    255
  - Protocol Error (NAK) Causes
    255
  - Considerations
    255
- Route Select
  256
  - Information Flow
    256
  - Route Select Parameters
    257
  - Denial (NAK) Causes
    259
  - Protocol Error (NAK) Causes
    260
  - Considerations
    260
- Route End
  261
  - Information Flow
    261
  - Route End Parameter(s)
    261
  - Considerations
    263
8. ASAI and Request Feature Capabilities
265
- Request Feature Capability Group
  266
  - Information Flow
    266
  - Request Feature Parameters
    266
  - ACK (Positive Acknowledgement) Parameters
    267
  - Denial (NAK) Causes
    267
  - Protocol Error (NAK) Cause
    269
  - Considerations
    269
9. ASAI and Value Query Capabilities
273
- Value Query
  274
- Value Query Response
  287
  - Information Flow
    287
  - Value Query Response Parameters
    287
  - ACK (Positive Acknowledgement) Parameters
    287
  - Denial (NAK) Causes
    287
  - Protocol Error (NAK) Cause
    287
10. ASAI and Set Value Capabilities
289
- Set Value
  290
  - Information Flow
    290
  - Set Value Parameters
    290
  - ACK (Positive Acknowledgement) Parameters
    291
  - Denial (NAK) Causes
    291
  - Protocol Error (NAK) Cause
    291
  - Considerations
    292
    - MWL
      292
    - Flexible Billing
      292
11. ASAI Maintenance Capabilities
295
- Heartbeat
  296
  - Information Flow
    296
  - Heartbeat Parameters
    296
  - ACK (Positive Acknowledgement) Parameters
    296
  - Denial (NAK) Causes
    296
  - Protocol Error (NAK) Cause
    296
- Suspend Alarms
  297
  - Information Flow
    297
  - Suspend Alarms Parameter
    297
  - ACK (Positive Acknowledgement) Parameters
    297
  - Denial (NAK) Cause(s)
    297
  - Protocol Error (NAK) Cause(s)
    297
  - Considerations
    298
- Resume Alarms
  298
  - Information Flow
    298
  - Resume Alarms Parameters
    298
  - ACK (Positive Acknowledgement) Parameter(s)
    298
  - Denial (NAK) Cause(s)
    298
  - Protocol Error (NAK) Cause(s)
    299
  - Considerations
    299
- Restart and Link Versions
  299
  - Information Flow
    299
  - Restart Parameters
    302
  - ACK (Positive Acknowledgement) Parameters
    302
12. ASAI and Feature Interactions
303
- 8411D Stations
  303
- Administration without Hardware (AWOH)
  303
- Analog Sets
  304
  - Redirection
    304
  - Redirection on No Answer
    304
  - Auto-Answer Option
    304
  - Manual Answer Option
    304
  - Number of Calls at Analog Sets
    305
  - Number of Held Calls
    305
  - Switch-Hook Operation
    305
  - Switch-Hook Flash Operation
    305
  - User-Classified Calls
    306
  - Direct-Agent Calls
    306
- Announcements
  306
- Answer Supervision
  306
- ARS/AAR
  307
- Attendants and Attendant Groups
  308
  - Attendant-Specific Button Operation
    308
  - Advice of Charge (AOC)
    309
- Attendant Auto-Manual Splitting
  309
  - Advice of Charge
    310
- Attendant Call Waiting
  310
- Attendant Control of Trunk Group Access
  311
- Attendant Serial Call
  311
- Attendant Through Dialing
  311
- AUDIX
  311
- Authorization Codes
  312
- Automatic Call Distribution (ACD)
  312
  - Agents in Adjunct-Controlled Splits
    312
  - Agents in Multiple Splits
    312
  - Agent Status Displays
    313
  - Announcements
    313
  - Assist/Supervisor Assist
    313
  - Automatic Answering
    313
  - Interflow
    314
  - Intraflow
    314
  - Night Service
    314
  - Queue Status Displays/Indications
    315
  - Timed ACW/Agent Pause Between Calls
    315
- Automatic Callback on Busy/No Answer
  315
- Auto-Available Split
  315
- Bridged Call Appearance
  316
- Busy Verification of Terminals
  317
- Call Coverage
  317
  - Remote Call Coverage
    318
  - Coverage of Calls Redirected Off-Net
    318
  - Call Coverage Path Containing VDNs
    318
- Call Detail Recording (CDR)
  319
  - Advice of Charge (AOC)
    319
    - Call Splitting
      320
- Call Forwarding All Calls
  321
  - Off-Net
    321
- Call Management System (CMS)
  322
- Call Park
  322
- Call Pickup
  322
- Call Vectoring
  324
  - Adjunct Routing
    325
  - Advice of Charge
    326
  - Call Prompting
    326
  - Lookahead Interflow (LAI)
    326
  - Multiple Split Queuing
    327
  - Network-Provided Digits
    327
  - Selective Listening
    327
  - Vector-Controlled Splits
    327
  - Single-Step Conference
    328
- Call Waiting
  328
- Centralized Attendant Service (CAS)
  328
- Class of Restriction (COR)
  328
- Class of Service (COS)
  329
- Conference
  329
  - Advice of Charge (AOC)
    329
    - Basic Conference Scenario:
      330
      - Scenario with CDR Call Splitting disabled:
        330
      - Scenario with CDR Call Splitting enabled:
        330
    - Conferences Calls involving Multiple Trunks and Stations
      330
      - With CDR Calling Splitting disabled:
        330
      - With CDR Call-Splitting enabled:
        330
  - Consult
    331
  - Selective Listening
    331
- Data Calls
  331
- DCS
  331
  - Advice of Charge
    332
- Direct Agent Calling
  332
  - Agent Work Modes with ACD
    332
  - Agent Work Modes with EAS
    333
  - Priority Queuing
    333
  - Indications of Direct-Agent Calls in Queue
    333
  - Number of Calls In Queue
    334
  - Oldest Call in Queue
    334
  - Hunt Group Measurements
    334
  - Delivering Direct-Agent Calls
    335
  - Priority Calling
    335
  - Direct-Agent Coverage
    335
- Direct Agent — Skill Level
  336
- Do Not Disturb
  337
- Drop Button Operation
  337
- Duplication
  337
- Electronic Tandem Network (ETN) - Private Network
  338
- Expansion Port Network (EPN)
  338
- Expert Agent Selection (EAS)
  338
  - Skill Hunt Groups
    338
  - Logical Agents
    338
  - User-Classified Calls
    339
  - Direct-Agent Call
    339
    - Logical Direct-Agent Calls
      339
  - Supervisor-Assist Calls
    340
  - Switch-Classified Call
    341
  - Event Reports
    341
  - Logins and Logouts for Logical Agents
    342
  - Work Mode Changes for Logical Agents
    343
  - Activate/Cancel Send All Calls and Call Forwarding
    343
  - Value Queries for Logical Agents
    344
  - Advice of Charge
    344
- Facility Restriction Levels (FRLs)
  345
- Forced Entry of Account Codes
  345
- Hold
  345
- Hot Line
  345
- Hunt Groups
  345
- Integrated Services Digital Network (ISDN)
  346
  - ISDN/Basic Rate Interface (BRI)
    346
  - ISDN/Primary Rate Interface (PRI)
    346
  - UUI Prior to R6
    347
  - UUI and MSI, Starting in R6.3
    347
    - Advice of Charge (AOC)
      349
      - Germany
        349
      - France (VN4)
        349
      - Europe (ETSI)
        349
- Last Number Dialed
  349
- Leave Word Calling
  350
- Lookahead Interflow
  350
  - Advice of Charge (AOC)
    350
- Malicious Call Trace
  350
- Message Waiting Lamp
  350
- Mixed FAC & TAC
  350
- MultiMedia Endpoint
  351
- Multiple Split Queuing
  351
- Music on Hold
  351
- Personal Central Office Line (PCOL)
  351
- Priority Calling
  352
- Privacy-Manual Exclusion
  352
- Ringback Queuing
  352
- Send All Calls (SAC)
  352
- Send DTMF
  353
- Service Observing
  353
- Single-Digit Dialing and Mixed Station Numbering
  354
- Single-Step Conference
  354
  - Data Delivery/Data Restriction
    355
- Station Hunting
  355
- Switch-Classified Calls
  355
- System Restarts
  355
- Temporary Bridged Appearances
  355
- Terminating Extension Group (TEG)
  356
- Timed Reminder
  357
- Transfer
  357
  - Advice of Charge (AOC)
    357
- Trunk-to-Trunk Transfer
  358
- VDN Override
  358
- Voice (Synthesized) Message Retrieval
  358
- World Class BRI
  358
13. ASAI-Ethernet
359
- Overview
  359
- Physical Connectivity for MFB
  359
- Physical Connectivity for MAPD
  363
- Administration
  366
- System Operation
  367
14. Installation and Test for CallVisor ASAI
371
- Hardware Installation
  371
- Software Installation
  372
- CallVisor ASAI Link Administration
  372
- DEFINITY ECS Administration Forms
  377
- CallVisor ASAI Link Testing
  378
- Lucent Technologies Business Partners
  379
A. Call Scenarios and Applications
381
- 1. Basic Application Call Scenarios
  382
- 2. Calls Across Multiple ECSs
  405
- 3. Expert Agent Selection Interactions
  418
- 4. Converse Vector Command Interactions
  427
  - External Call to a VDN that has a Converse Step that is Interrupted
    427
  - External Call to a VDN that has a Converse Step that is not Interrupted
    429
- 5. Redirection On No Answer (RONA) Interactions
  431
  - Call to Agent with RONA
    431
  - Direct-Agent Call with RONA
    433
- 6. VDN in Coverage Path Interactions
  436
- 7. User Scenarios — User to User Information (UUI)
  443
  - Call Sequence 1:
    444
  - Call Sequence 2:
    445
  - Call Sequence 3:
    446
- 8. User Scenarios — Connected IE for Non-ISDN Trunks
  447
- 9. User Scenarios — ASAI-Provided Dial-Ahead Digits
  448
- 10. User Scenarios — ASAI-Requested Digit Collection
  449
- 11. User Scenarios — VDN Return Destination
  450
- 12. ASAI Messaging Scenarios — VDN Return Destination
  452
- 13. User Scenarios — Flexible Billing
  453
- 14. User Scenarios - Information Identifier (II) Digits
  456
- 15. User Scenarios - Phantom Calls
  458
  - Call Sequence 1:
    459
  - Call Sequence 2:
    460
- 16. Single-Step Conference
  461
  - Call Sequence 1:
    461
  - Call Sequence 2:
    462
  - Call Sequence 3:
    463
B. ASAI and Release 6 Requirements
465
- Capacity Requirements and Constraints
  465
C. ASAI Release History
471
- Summary of Past Release Notes
  473
- Release 5 Notes
  473
  - Global Call Classification
    473
  - Advice of Charge (AOC)
    473
  - Reason Codes
    474
  - ASAI Selective Listening
    474
  - II-Digits
    474
  - Network-Provided Digits (CINFO)
    474
  - R2 MFC Calling Party Information
    474
  - Expansion of Agent Capabilities
    475
  - 27-Character Display
    475
  - Release 5 Feature Interactions
    475
- G3V4 Release Notes
  475
  - Send DTMF Signals
    475
  - MultiQuest Flexible Billing
    476
  - Redirect Call
    476
  - ASAI-Accessed Integrated Directory Database Service
    476
  - Event Report Capabilities
    476
    - Agent Login Event Report
      476
    - Call-Originated Event Report
      477
    - Alerting Event Report
      477
  - Miscellaneous Enhancements
    477
- G3V3 Release Notes
  478
- G3V2 Release Notes
  481
- System Capacity Requirements for Previous Releases
  484
Glossary
487
Index
503
- Numerics
  503
- A
  504
- B
  506
- C
  506
- D
  509
- E
  510
- F
  511
- G
  512
- H
  512
- I
  512
- J
  513
- L
  513
- M
  513
- N
  514
- O
  514
- P
  515
- Q
  516
- R
  516
- S
  517
- T
  519
- U
  520
- V
  521
- W
  521
- Z
  521

Size:

3.14 MB
Pages:

522
Language:

English