Lucent Technologies Enterprise Communications Server User Manuals

Table of Contents

• Table of Contents

  3
• 1. Introduction

  7
  • Conventions Used in This Document

    8
  • Security Measures

    8
• 2. Understanding the Console Layout

  11
  • Physical Layout of Your Console

    11
    • Outside-Lines Buttons Area

      13
    • Call Appearance Buttons

      14
    • Dialing Keypad

      15
    • Features

      17
    • The Display

      18
    • Displaying in Normal Mode

      20
    • Ringer-Volume Control Area

      24
    • Selector Console

      25
    • Tones Heard Through Handset or Headset

      27
• 3. Operating the Console

  29
  • Activating the Console

    30
  • Deactivating the Console

    30
  • Transferring Calls to Internal Extensions

    30
  • Transferring Calls to Outside Numbers

    31
  • Placing Callers on Hold

    32
  • Connecting Two or More Callers

    32
  • Answering Emergency Calls

    33
• 4. Using the Features

  35
  • Speeding Up the Console

    35
    • Using Auto Start

      35
    • Speed Dialing

      36
    • Holding Calls Automatically

      37
  • Handling Multiple-Party Calls

    37
    • Connecting Multiple Callers

      37
    • Locking Out the Console Operator

      38
    • Recalling the Console Operator

      38
    • Paging with Deluxe Voice Paging

      39
  • Answering Calls for Another Party

    40
    • Backing Up the Console Operator

      41
    • Routing Calls Through the Console Operator

      41
    • Covering Calls from the Console

      41
    • Forwarding All Calls

      42
    • Parking Calls

      43
  • Paging for Called Parties

    44
    • Parking Calls

      44
    • Chime Paging

      45
    • Paging with Voice Paging

      47
    • Paging with Deluxe Voice Paging

      48
  • Assisting Callers with Special Tools

    49
    • Using Call Waiting

      49
    • Split-Swap

      50
    • Interrupting a Call

      51
    • Overriding Diversion Features

      52
    • Emergency Notification to Digital Telephones

      52
    • Providing Emergency Notification to the Operator

      54
    • Providing Emergency Access to the Operator

      54
    • Placing a Series of Calls

      55
  • Managing Outside Lines

    56
    • Controlling Access to Outside Lines

      56
    • Displaying Outside Line Information

      57
    • Choosing Outside Lines

      58
  • Using Features for Internal Use

    58
    • Restricting Calls

      58
    • Activating Don’t Split

      60
    • Testing Phone System Components

      61
    • Accessing Individual Console Operators

      61
    • Using the Internal Directory

      62
    • Assigning Main Console Operators

      63
    • Leaving Messages

      63
    • Retrieving Messages

      64
    • Using Night Service

      65
    • Routing Calls Economically

      66
    • Using Visually Impaired Attendant Service

      69
• 5. Centralized Attendant Service

  71
  • Identifying Differences in a CAS Environment

    71
    • Using CAS-Associated Tones

      72
    • Using a CAS Display

      72
    • Using CAS Operating Procedures

      73
    • Transferring CAS Calls

      73
    • Placing Calls on Remote Hold

      74
    • Using CAS Backup Service

      74
    • Using CAS Night Service Operations

      74
• 6. Routine Maintenance

  77
  • Testing the Console

    77
  • Cleaning Your Console

    78
  • Commercial Power Failure

    78
• Glossary and Abbreviations

  79
  • A

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  • B

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  • C

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  • D

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  • E

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  • F

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  • I

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  • L

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  • M

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  • N

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  • P

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  • Q

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  • S

    83
  • T

    84
  • U

    84
• Index

  85
  • Numerics

    85
  • A

    85
  • B

    86
  • C

    86
  • D

    87
  • E

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  • F

    88
  • H

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  • I

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  • L

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  • M

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  • N

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  • O

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  • P

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  • R

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  • S

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  • T

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  • U

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  • V

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  • W

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