Lucent Technologies Caller ID Box merlin legend communications system User Manuals

Table of Contents

• Table of Contents

  1
• Your Queued Call Console

  3
• Understanding Your DSS

  4
  • DSS Button Lights

    4
• Understanding Your QCC

  6
  • Call & Fixed-Feature Button Lights

    7
  • Tones

    7
  • Rings

    7
• Feature Finder

  8
• Headsets

  11
  • Headpieces

    11
  • Headset Features

    11
• Call Handling

  12
  • Call Delivery

    12
  • Answering Calls

    12
  • Making Calls

    12
  • Hold

    12
  • Conference

    13
  • Join

    13
  • Directing Calls

    13
  • Returning Calls

    14
  • Unsuccessfully Directed Calls

    14
  • Responding to the Queue

    14
• Messaging

  15
  • Messaging Feature Table

    15
  • Send/Remove Message

    16
  • Signaling

    17
  • Direct Voice Mail

    17
  • Receiving Messages

    17
  • Leaving Messages

    18
  • Posting Messages

    18
• Directories

  19
  • Extension & System Directory

    19
  • Personal Directory

    19
• Using Features

  20
• Often-Used Features

  21
  • Account Codes

    21
  • Alarm

    21
  • Alarm Clock & Timer

    21
  • Authorization Codes

    22
  • Barge-In

    22
  • Camp-On

    23
  • Inspect

    23
  • Follow Me

    23
  • Night Service

    24
  • Paging

    24
  • Park

    24
  • Pickup

    25
  • Position Busy

    25
• Special Characters

  26
• Display Reference

  27
  • Fixed Display Buttons

    27
  • Home Screen

    27
  • Menu Screen

    27
  • Inspect Screen

    27
  • Inspecting a Fixed-Feature Button

    27
  • Inspecting a Call Button Screen

    28
  • Inspecting a Conference Screen

    28
  • Feature Screen

    28
• Notes & Reminders

  29