Mitel 4150 User Manuals

Table of Contents

• Introduction

  5
• Using a Headset

  6
• Logging In / Out

  9
• Queue Status at a Glance

  13
• Displaying a Group’s Queue Status

  13
• Displaying Reports

  14
• Scrolling Through Reports

  15
• About the SHIFT Key

  16
• About Agent Status Keys

  21
• Agent Status at a Glance

  21
• Displaying an Agent’s Status

  21
• Displaying Agent Status Reports

  22
• About the Shift Key

  23
• About Agent Monitoring

  27
• Agent Help

  29
• Queue Status Reports

  33
• Agent Status Reports

  34
• Status Indicators

  34
• Some Additional Features

  37