Mitel 5020 IP User Manuals

Table of Contents

• Introduction

  3
• Using a Headset

  4
• Logging In / Out

  7
• Queue Status at a Glance

  11
• Displaying a Group’s Queue Status

  11
• Displaying Reports

  12
• Scrolling Through Reports

  13
• About the SHIFT Key

  15
• About Agent Status Keys

  19
• Agent Status at a Glance

  19
• Displaying an Agent’s Status

  20
• Displaying Agent Status Reports

  21
• About the Shift Key

  22
• About Agent Monitoring

  27
• Agent Help

  29
• Queue Status Reports

  33
• Agent Status Reports

  34
• Status Indicators

  35
• Some Additional Features

  39