Mitel 6110 User Manuals

Table of Contents

• 6110 CCM Getting Started Guide

  1
• Before you install 6110 CCM

  5
• After you install 6110 CCM

  6
  • Verifying ACD/Agent Shift and SMDR data is streaming

    6
  • Installing Critical and Client Component Packs on the 6110 CCM Enterprise server

    6
  • Installing ActiveX controls on the server

    6
  • Configuring 6110 CCM

    6
  • Setting up 6110 CCM security

    8
  • Re-configuring the default password in SQL

    8
  • Specifying wall sign comport settings

    8
  • Installing AgentAdvisor

    8
  • Installing CyberTerminal

    8
  • Backing up the YourSite configuration database

    8
• Beginning to use 6110 CCM

  9
  • Setting up a client computer to use 6110 CCM

    9
  • Starting 6110 CCM on the client computer

    9
  • Installing the Critical and Client Component Packs on the client computer

    9
  • Installing ActiveX controls on the client computer

    9
  • Configuring Report Distributor

    9
  • Configuring 6110 CCM from the client computer

    9
• 6110 CCM Enterprise Node

  10
• If you need help

  10