User ManualTable of ContentsFront Cover18520 Telephone Quick Reference Guide3Notice5Contents9Getting Started13Welcome13About Your Telephone14Feature Descriptions15Handset15Display15Message Indicator Lamp16Programmable Buttons16Dialpad Buttons16Speaker16Feature Buttons17Phone Signals18Comfort and Safety Tips18Headset Instructions19Personalizing Your Phone21Adjusting the Viewing Angle21Changing Volume Levels21Changing the Ring Tone21Adjusting the Display Contrast22Listening to Background Music22Changing the Language22Using the Dialpad Buttons to Enter Characters23Using Programmable Buttons25Default Access Codes26Outside Line Access Codes26Extension Numbers26Default Feature Codes26Viewing Button Assignments29Resetting Programmable Buttons29Resetting the Telephone to the Default Settings29Switching Keymaps29Activating Door Relay30Answering and Placing Calls31Answering Calls31Answering Waiting Calls31Using Automatic Call Access31Redirecting Calls32Using Automatic Trunk Answer32Placing Calls33Placing Emergency Calls33Placing Internal Calls33Requesting a Callback (Queuing the Phone)33Using Camp-on33Using Off-Hook Voice Announce34Placing External Calls34Redialing a Number35Using Speed Dial36Using System Speed Dial36Using Station Speed Dial36Storing Station Speed-Dial Numbers36Dialing Station Speed-Dial Numbers37Deleting Station Speed-Dial Entries37Assigning Speed-Dial Numbers to Programmable Buttons38Using the Directory39Using Account Codes40Call Features41Using Handsfree Mode41Enhanced Speakerphone Mode41Using Ring Intercom Always41Using Mute42Placing Calls On Hold42Entering a Hookflash42Transferring Calls43Transferring Calls to Other Extensions43Transferring Calls to External Numbers43Using Reverse Transfer43Viewing Your System Information44Viewing Caller ID Information44Forwarding Calls45Manual Call Forwarding45System Forwarding45Using Dynamic Extension Express46Placing Conference Calls48Adding a Conference Party48Transferring a Conference48Dropping Out of a Conference48Ending a Conference and Placing all Parties on Hold49Using Record-A-Call49Using Group Listen49Using Call Logging50Using Secondary Extension Buttons50Using Configuration Assistant51Changing Your Station Password51Accessing Configuration Assistant51Changing the Dynamic Extension Express Settings52Changing the DND Settings52Changing the Manual Call Forwarding Settings53Using Remote Programming54Changing the Dynamic Extension Express Settings54Changing the DND Settings55Changing the Manual Call Forwarding Settings55Changing Your Station Password56Messages57Using Messages57Leaving Messages at Other Extensions57Viewing and Responding to Messages58Canceling Messages Left at Other Extensions58Deleting Waiting Inter-Station Messages58Using Do-Not-Disturb (DND)59Using Reminder Messages60Paging Other System Users61Placing a Page Announcement61Enabling or Disabling the Page Feature61Hunt Groups63Logging in to ACD Hunt Groups63Logging out of ACD Hunt Groups64Stopping the ACD Hunt Group Wrap-up Timer64Other Hunt Group Features64Requesting Agent Help64Diverting Hunt Group Calls65Hunt Group Supervisor Features65Accepting or Rejecting Agent Help Calls65Monitoring Calls65Stealing Hunt Group Calls65Using Barge-In66Troubleshooting67Contact Information67Error Messages67Troubleshooting Tips68Index71Back Cover76Size: 1.11 MBPages: 76Language: EnglishOpen manual
User ManualTable of ContentsFront Cover18520 Telephone Quick Reference Guide3Notice5Contents9Getting Started13Welcome13About Your Telephone14Feature Descriptions15Handset15Display15Message Indicator Lamp16Programmable Buttons16Dialpad Buttons16Speaker16Feature Buttons17Phone Signals18Comfort and Safety Tips18Headset Instructions19Personalizing Your Phone21Adjusting the Viewing Angle21Changing Volume Levels21Changing the Ring Tone21Adjusting the Display Contrast22Listening to Background Music22Changing the Language22Using the Dialpad Buttons to Enter Characters23Using Programmable Buttons25Default Access Codes26Outside Line Access Codes26Extension Numbers26Default Feature Codes26Viewing Button Assignments29Resetting Programmable Buttons29Resetting the Telephone to the Default Settings29Switching Keymaps29Activating Door Relay30Answering and Placing Calls31Answering Calls31Answering Waiting Calls31Using Automatic Call Access31Redirecting Calls32Using Automatic Trunk Answer32Placing Calls33Placing Emergency Calls33Placing Internal Calls33Requesting a Callback (Queuing the Phone)33Using Camp-on33Using Off-Hook Voice Announce34Placing External Calls34Redialing a Number35Using Speed Dial36Using System Speed Dial36Using Station Speed Dial36Storing Station Speed-Dial Numbers36Dialing Station Speed-Dial Numbers37Deleting Station Speed-Dial Entries37Assigning Speed-Dial Numbers to Programmable Buttons38Using the Directory39Using Account Codes40Call Features41Using Handsfree Mode41Enhanced Speakerphone Mode41Using Ring Intercom Always41Using Mute42Placing Calls On Hold42Entering a Hookflash42Transferring Calls43Transferring Calls to Other Extensions43Transferring Calls to External Numbers43Using Reverse Transfer43Viewing Your System Information44Viewing Caller ID Information44Forwarding Calls45Manual Call Forwarding45System Forwarding45Using Dynamic Extension Express46Placing Conference Calls48Adding a Conference Party48Transferring a Conference48Dropping Out of a Conference48Ending a Conference and Placing all Parties on Hold49Using Record-A-Call49Using Group Listen49Using Call Logging50Using Secondary Extension Buttons50Using Configuration Assistant51Changing Your Station Password51Accessing Configuration Assistant51Changing the Dynamic Extension Express Settings52Changing the DND Settings52Changing the Manual Call Forwarding Settings53Using Remote Programming54Changing the Dynamic Extension Express Settings54Changing the DND Settings55Changing the Manual Call Forwarding Settings55Changing Your Station Password56Messages57Using Messages57Leaving Messages at Other Extensions57Viewing and Responding to Messages58Canceling Messages Left at Other Extensions58Deleting Waiting Inter-Station Messages58Using Do-Not-Disturb (DND)59Using Reminder Messages60Paging Other System Users61Placing a Page Announcement61Enabling or Disabling the Page Feature61Hunt Groups63Logging in to ACD Hunt Groups63Logging out of ACD Hunt Groups64Stopping the ACD Hunt Group Wrap-up Timer64Other Hunt Group Features64Requesting Agent Help64Diverting Hunt Group Calls65Hunt Group Supervisor Features65Accepting or Rejecting Agent Help Calls65Monitoring Calls65Stealing Hunt Group Calls65Using Barge-In66Troubleshooting67Contact Information67Error Messages67Troubleshooting Tips68Index71Back Cover76Size: 1.11 MBPages: 76Language: EnglishOpen manual