User ManualTable of ContentsFront Cover1Mitel 8528 Telephone Quick Reference Guide3Notice5Contents11Getting Started15Welcome15About Your Telephone16Telephone Feature Descriptions17Handset17Display17Ring/Message Indicator17Speaker17Feature Buttons18Dialpad Buttons18Programmable Buttons19Software Updates19Telephone Signals20Comfort and Safety Tips20Headset Instructions21Personalizing Your Telephone23Adjusting the Viewing Angle23Installing Designation Cards24Changing Volume Levels25Changing the Ring Tone25Adjusting the Display Contrast25Listening to Background Music26Changing the Language26Using the Dialpad Buttons to Enter Characters27Using Programmable Buttons30Default Access Codes31Outside Line Access Codes31Extension Numbers31Default Feature Codes31Viewing Button Assignments34Resetting Programmable Buttons34Resetting the Telephone to the Default Settings34Switching Keymaps34Activating Door Relay35Answering and Placing Calls37Answering Calls37Answering Waiting Calls37Using Automatic Call Access37Redirecting Calls38Using Automatic Trunk Answer38Placing Calls38Placing Emergency Calls38Placing Internal Calls39Requesting a Callback (Queuing the Telephone)39Using Camp-on39Placing External Calls40Redialing a Number40Using Speed Dial41Using System Speed Dial41Using Station Speed Dial41Storing Station Speed-Dial Numbers41Dialing Station Speed-Dial Numbers41Deleting Station Speed-Dial Entries42Assigning Speed-Dial Numbers to Programmable Buttons42Using the Directory43Using Account Codes44Call Features45Using Handsfree Mode45Using Ring Intercom Always45Using Mute45Placing Calls On Hold46Entering a Hookflash46Transferring Calls47Transferring Calls to Other Extensions47Transferring Calls to External Numbers47Using Reverse Transfer47Viewing Your System Information48Viewing Caller ID Information48Forwarding Calls49Manual Call Forwarding49System Forwarding49Using Dynamic Extension Express50Using the Handoff - Push/Pull Feature51Receiving Message Waiting Indications52Placing Ad Hoc Conference Calls53Adding a Conference Party53Transferring a Conference53Dropping Out of a Conference53Ending a Conference and Placing all Parties on Hold54Using Meet-Me Conferencing55Conference Assistant55Access Codes55Setting Up a Meet-Me Conference55Joining a Meet-Me Conference56Dropping Out of a Meet-Me Conference56Putting a Meet-Me Conference on Hold56Transferring a Meet-Me Conference56Using Record-A-Call57Using Group Listen57Using Call Logging58Using Secondary Extension Buttons59Using Hot Desking60Using Configuration Assistant61Changing Your Station Passcode61Accessing Configuration Assistant62Changing the Dynamic Extension Express Settings62Changing the DND Settings63Changing the Manual Call Forwarding Settings63Managing Meet-Me Conferencing Access Codes64Using Remote Programming65Changing the Dynamic Extension Express Settings65Changing the DND Settings66Changing the Manual Call Forwarding Settings66Changing the Station Passcode67Messages69Leaving Messages at Other Extensions69Viewing and Responding to Messages70Canceling Messages Left at Other Extensions70Deleting Waiting Inter-Station Messages70Using Do-Not-Disturb (DND)71Using Reminder Messages72Paging Other System Users73Placing a Page Announcement73Enabling or Disabling the Page Feature73Hunt Groups75Logging in to ACD Hunt Groups75Logging out of ACD Hunt Groups76Stopping the ACD Hunt Group Wrap-up Timer76Other Hunt Group Features77Requesting Agent Help77Diverting Hunt Group Calls77Hunt Group Supervisor Features78Accepting or Rejecting Agent Help Calls78Monitoring Calls78Stealing Hunt Group Calls78Using Barge-In79Troubleshooting81Contact Information81Error Messages81Troubleshooting Tips82Index85Back Cover92Size: 1.96 MBPages: 92Language: EnglishOpen manual
User ManualTable of ContentsFront Cover1Mitel 8528 Telephone Quick Reference Guide3Notice5Contents11Getting Started15Welcome15About Your Telephone16Telephone Feature Descriptions17Handset17Display17Ring/Message Indicator17Speaker17Feature Buttons18Dialpad Buttons18Programmable Buttons19Software Updates19Telephone Signals20Comfort and Safety Tips20Headset Instructions21Personalizing Your Telephone23Adjusting the Viewing Angle23Installing Designation Cards24Changing Volume Levels25Changing the Ring Tone25Adjusting the Display Contrast25Listening to Background Music26Changing the Language26Using the Dialpad Buttons to Enter Characters27Using Programmable Buttons30Default Access Codes31Outside Line Access Codes31Extension Numbers31Default Feature Codes31Viewing Button Assignments34Resetting Programmable Buttons34Resetting the Telephone to the Default Settings34Switching Keymaps34Activating Door Relay35Answering and Placing Calls37Answering Calls37Answering Waiting Calls37Using Automatic Call Access37Redirecting Calls38Using Automatic Trunk Answer38Placing Calls38Placing Emergency Calls38Placing Internal Calls39Requesting a Callback (Queuing the Telephone)39Using Camp-on39Placing External Calls40Redialing a Number40Using Speed Dial41Using System Speed Dial41Using Station Speed Dial41Storing Station Speed-Dial Numbers41Dialing Station Speed-Dial Numbers41Deleting Station Speed-Dial Entries42Assigning Speed-Dial Numbers to Programmable Buttons42Using the Directory43Using Account Codes44Call Features45Using Handsfree Mode45Using Ring Intercom Always45Using Mute45Placing Calls On Hold46Entering a Hookflash46Transferring Calls47Transferring Calls to Other Extensions47Transferring Calls to External Numbers47Using Reverse Transfer47Viewing Your System Information48Viewing Caller ID Information48Forwarding Calls49Manual Call Forwarding49System Forwarding49Using Dynamic Extension Express50Using the Handoff - Push/Pull Feature51Receiving Message Waiting Indications52Placing Ad Hoc Conference Calls53Adding a Conference Party53Transferring a Conference53Dropping Out of a Conference53Ending a Conference and Placing all Parties on Hold54Using Meet-Me Conferencing55Conference Assistant55Access Codes55Setting Up a Meet-Me Conference55Joining a Meet-Me Conference56Dropping Out of a Meet-Me Conference56Putting a Meet-Me Conference on Hold56Transferring a Meet-Me Conference56Using Record-A-Call57Using Group Listen57Using Call Logging58Using Secondary Extension Buttons59Using Hot Desking60Using Configuration Assistant61Changing Your Station Passcode61Accessing Configuration Assistant62Changing the Dynamic Extension Express Settings62Changing the DND Settings63Changing the Manual Call Forwarding Settings63Managing Meet-Me Conferencing Access Codes64Using Remote Programming65Changing the Dynamic Extension Express Settings65Changing the DND Settings66Changing the Manual Call Forwarding Settings66Changing the Station Passcode67Messages69Leaving Messages at Other Extensions69Viewing and Responding to Messages70Canceling Messages Left at Other Extensions70Deleting Waiting Inter-Station Messages70Using Do-Not-Disturb (DND)71Using Reminder Messages72Paging Other System Users73Placing a Page Announcement73Enabling or Disabling the Page Feature73Hunt Groups75Logging in to ACD Hunt Groups75Logging out of ACD Hunt Groups76Stopping the ACD Hunt Group Wrap-up Timer76Other Hunt Group Features77Requesting Agent Help77Diverting Hunt Group Calls77Hunt Group Supervisor Features78Accepting or Rejecting Agent Help Calls78Monitoring Calls78Stealing Hunt Group Calls78Using Barge-In79Troubleshooting81Contact Information81Error Messages81Troubleshooting Tips82Index85Back Cover92Size: 1.96 MBPages: 92Language: EnglishOpen manual