User ManualTable of ContentsChapter 1 Introduction11What is the Business Attendant System?11How This Guide is Organized12Using This Guide13Document Conventions13Procedures14Keyboard Conventions14Summary of Shortcut and Function Keys15Business Attendant System Terminology16Chapter 2 Getting Started19Overview19About the Business Attendant Client Windows19Line Status Window20Menus20Line Menu20Call Menu21Options Menu23Window Menu23Help Menu23Commands Tab24Command Buttons24Loops24Queues Tab26Queues26Source and Destination Areas27Number Entered Field28Status Line28Directory Window29Speed Dials Window31About Monitoring Speed Dials31Running the Business Attendant Client Application32Logging In To the Application:32Exiting the Application:32Connecting to the Business Attendant Server33If the Server Goes Down While You Are Logging In33If the Server Goes Down While You Are Working34Chapter 3 Processing Calls35Overview35About Call Processing36Processing Calls Using the Directory36Processing Calls Using the Speed Dials37Making Calls37To Make a Call from the Line Status Window37To Make a Call Using the Speed Dials37To Make a Call Using the Directory38Answering Calls39Holding Calls40Placing a Call On Hold40Retrieving a Held Call40Canceling Transactions40To Cancel a Call40Transferring Calls41Making a Blind Transfer41To Make a Blind Transfer from the Line Status Window41To Make a Blind Transfer Using the Speed Dials42To Make a Blind Transfer Using the Directory42Making a Screened Transfer43To Make a Screened Transfer from the Line Status Window43Transferring a Call to Voice Mail44To Transfer a Call to Voice Mail44Making Conference Calls44To Place a Conference Call45Releasing Calls46To Release a Call46Camping On To a Busy Line46To Camp On a Busy Line46Switching Between Source and Destination Callers47To Switch Between Source and Destination Callers47Overriding Calls47To Override a Call47Parking Calls48Parking a Call48About Orbit Numbers48To Park a Call49Joining a Caller with a Parked Call50To Join a Parked Call50Retrieving a Parked Call51To Retrieve a Parked Call51Parked Call Timeout52Forwarding Calls52To Forward a Call52To Cancel Call Forwarding53Setting Do-not-disturb54To Set Donotdisturb54Canceling Donotdisturb55Working With Messages56Creating a Message56Viewing Messages58Chapter 4 Configuring the User Options61Overview61About the Business Attendant Client Options Dialog Box62Configuring the Speed Dial Keys63Adding or Modifying a Speed Dial Number63To Add or Modify a Speed Dial from the Line Status Window63To Add or Modify a Speed Dial Using the Directory64To Add or Modify a Speed Dial from the Speed Dials Window65Deleting a Speed Dial Button66To Delete a Speed Dial from the Line Status Window66To Delete a Speed Dial from the Speed Dials Window66Configuring the Window Display Options67Setting the Window Display Options67Setting the Health Check Server Interval68Configuring Incoming Call Notification69Selecting the Displayed Command Buttons70Displaying the Call Source/Destination Information71Configuring the Fields Displayed in the Directory Window74Changing Passwords75Saving the Screen Layout75Chapter 5 Working With the Directory77Overview77About the Directory Window77Displaying the Directory78Sorting the Directory78Changing the Default Sort Order79Adding a Directory Entry80Adding an Internal Directory Entry80Adding an External Directory Entry81Modifying a Directory Entry83Modifying an Internal Directory Entry83Modifying an External Directory Entry84Deleting a Directory Entry85Deleting an Internal Directory Entry85Deleting an External Directory Entry86Chapter 6 Using the Wave File Recording Features87Overview87About Wave File Recording87Wave File Naming Conventions87Configuring Wave Files Settings88Configuring Greetings89Setting Up Greeting Recording Wave File Input/Output Devices89Configuring Automatic Greetings91Configuring Time-Dependent Greetings91Configuring Group Greetings91Configuring Automatic Call Recording92Enabling Call Recording92Setting Up Call Recording Wave File Input/Output Devices93Configuring the Number of Calls Recorded94Configuring the Notification Warning94Setting the Wave File Path95Working with Greetings96Recording a Greeting96Working with Recorded Calls99Recording a Call99Playing a Recorded Call100Deleting Wave Files101Troubleshooting Wave Files102Appendix A Error Messages103Size: 1.01 MBPages: 108Language: EnglishOpen manual
