Nortel 1000 User Manuals

Table of Contents

• How to get help

  11
  • Getting Help from the Nortel Web site

    11
  • Getting Help over the phone from a Nortel Solutions Center

    11
  • Getting Help through a Nortel distributor or reseller

    12
• Introduction

  13
• Product description

  17
  • Purpose

    17
  • ICB description

    17
    • Conference administration

      17
    • System overview

      19
    • ICB conference feature summary

      19
  • Hardware overview

    21
    • ICB hardware design characteristics

      22
    • External equipment

      26
  • ICB operation

    26
    • Join the conference using the direct meeting access method

      28
    • Join the conference using the single DN access method

      29
    • Expand the conference

      32
    • End the conference

      32
• Engineering guidelines

  35
  • Purpose

    35
  • System requirements

    35
    • Software

      35
    • Hardware

      36
  • System capacity

    37
    • Physical Capacity

      37
  • System compatibility

    37
    • Meridian 1 and Option 11

      37
    • CS 1000

      38
    • CS 2100/Meridian SL-100 system compatibility

      38
  • Automatic call distribution resource allocation

    38
  • LAN configuration

    39
    • Global internet access

      39
    • LAN/intranet access only

      41
    • Notes

      43
    • Summary of LAN installation information

      44
• Installation and configuration

  45
  • Purpose

    45
  • Getting started

    45
    • Unpack and inspect the equipment

      46
    • Take inventory

      46
    • Verify IPE Slot(s)

      46
    • Determine the access method

      47
    • Installing the NTCW84JA I/O Panel Filter Connector for a Large System

      47
  • CS 1000 configuration

    47
    • Summary

      47
    • Assign ACD DNs

      48
    • Define Phantom TN blocks

      48
    • Configure DNs for a dual-card conference

      52
    • Assign CDR data

      54
  • CS 2100/Meridian SL-100 configuration

    55
    • Single-card configuration

      55
    • Dual-card configuration

      60
  • ICB installation and configuration procedures

    65
  • ICB Installation Wizard

    74
    • Overview

      74
    • Step 1 - Basic Card Settings

      75
    • Step 2 - Access Numbers

      78
    • Step 3 - Define First User

      80
    • Step 4 - Dual Card Meetings

      80
• Browser user interface

  83
  • Purpose

    83
  • Overview

    83
    • User types

      84
    • Log into the BUI

      84
    • Login password change

      86
    • Customize the BUI home page and title bar

      87
    • Fixed title frame

      88
  • Scheduling BUI

    89
    • Meetings List window

      90
    • Scheduling window

      93
  • Chairperson operations

    103
    • Meeting Control window

      103
  • Administration BUI

    110
    • Introduction

      110
    • ICB Dashboard

      111
    • Settings

      113
    • Default conference

      115
    • Volume Level

      116
    • E-mail template

      117
    • Customize greetings

      118
    • Company images upload

      121
    • Upgrades

      122
    • Users

      122
    • Call-out Groups

      128
    • Permanent Conferences

      135
• Telephone user interface

  141
  • Purpose

    141
  • Overview

    141
    • Active conference

      141
    • Scheduling and recording features

      141
  • TUI operation during an active conference

    142
    • Chairperson features

      142
    • Features available to all participants

      149
    • Conferee features

      150
  • TUI services

    151
    • Schedule a conference

      152
    • Record a brandline greeting

      153
    • Record a conference-specific greeting

      154
• Microsoft Outlook GUI

  157
  • Purpose

    157
  • Overview

    157
    • Publishing the form in Microsoft Outlook

      158
    • Removing the ICB files from the Personal Forms Library

      164
    • Login to the ICB card using Microsoft Outlook

      166
  • Scheduling a new conference

    167
    • Scheduling window

      167
  • Setting a delegate user for Microsoft Outlook Calendar

    174
• Maintenance

  175
  • Purpose

    175
  • Maintenance overview

    175
    • Problem solving

      177
  • Updating the Microsoft Outlook GUI ICB form

    177
  • Diagnostic tools

    180
    • ICB status LED indicator

      181
    • Power Up Self-test

      181
    • Signaling Tests

      182
    • Sanity monitoring

      182
    • Diagnostic commands

      182
    • TCP/IP connectivity test

      184
  • CLI command summary

    184
    • Using CLI commands

      184
    • ICB CLI commands

      185
  • ICB fault isolation and correction

    188
    • Card replacement

      189
  • Error message handling

    190
    • Error messages format

      190
    • Error message procedures

      191
    • Advanced troubleshooting

      194
  • Backup and restore procedures

    194
    • Backup

      195
    • Restore

      200
    • Backup and restore process log

      201
• Reports

  203
  • Purpose

    203
  • Overview

    203
    • BUI Report Viewer

      204
  • Short Connection Report

    205
    • BUI Short Connection Report

      205
    • CLI Short Connection Report

      206
  • Meetings Log Report

    206
    • BUI Meetings Log Report

      206
    • CLI Meetings Log Report

      207
  • Overbooking Report

    208
    • BUI Overbooking Report

      208
    • Overbooking Report (.CSV)

      209
  • Billing Report

    210
    • Introduction

      210
    • BUI Billing Report

      211
    • Billing Report (.CSV)

      212
    • CS 1000 Call Detail Recording

      216
    • CDR example scenarios

      217
  • Maintenance (Error) Report

    218
    • BUI Maintenance (Error) Report

      218
    • CLI Maintenance (Error) Report

      218
• Upgrades

  221
  • Purpose

    221
  • Overview

    221
    • Keycode security

      223
  • Planning for an upgrade

    224
    • Managing the user community during an upgrade

      224
  • Upgrade procedures

    225
    • MICB Release 2 or MICB Release 3 card upgrade

      225
    • Port Upgrade

      226
    • Firmware Upgrade

      228
    • Upgrade to the single DN access method

      230
    • Upgrade from a stand-alone to a dual-card ICB

      231
• Password security

  235
  • Purpose

    235
  • Access permissions

    235
  • Unsuccessful login attempt handling

    237
  • Password parameters summary

    238
  • Reset passwords

    239
    • CLI Password Editor editing session

      241
  • Application Protocol Port Numbers

    243
• Product integrity

  245
  • Environmental specifications

    245
  • Regulatory standards

    246
    • Safety

      246
    • Electro-magnetic compatibility (EMC)

      246
  • MTBF

    247
• List of terms

  249
• Figures

  22
  • Figure 1 ICB system composition

    22
  • Figure 2 ICB card

    25
  • Figure 3 Call routing with chairperson access

    28
  • Figure 4 Single DN access method (one ICB card)

    30
  • Figure 5 Single DN access method (two ICB cards)

    31
  • Figure 6 Global internet access example

    40
  • Figure 7 LAN/intranet access only - C-LAN connection

    42
  • Figure 8 LAN/intranet access only - E-LAN connection

    43
  • Figure 9 Phantom TN definitions (LD 10)

    49
  • Figure 10 LD 20 ICB configuration

    51
  • Figure 11 Single-card conference, 10 conferences, 32 ports

    55
  • Figure 12 LNINV example

    57
  • Figure 13 ACDGRP example

    57
  • Figure 14 ACDSGRP example

    57
  • Figure 15 ACDLOGIN example

    57
  • Figure 16 DNROUTE example

    58
  • Figure 17 OFRT example

    58
  • Figure 18 QLEN example

    59
  • Figure 19 OFCENG example

    59
  • Figure 20 Dual-card conference, 1 conference, 62 ports

    61
  • Figure 21 ACDGRP example

    62
  • Figure 22 ACDSGRP example

    62
  • Figure 23 ACDLOGIN example

    62
  • Figure 24 DNROUTE example

    63
  • Figure 25 ACDRTE example

    63
  • Figure 26 OFRT example

    63
  • Figure 27 Terminal connection through the Ethernet Adapter

    68
  • Figure 28 Installation Wizard: Step 1 - Basic Card Settings window

    76
  • Figure 29 Installation Wizard: Step 2 - Access Numbers window

    79
  • Figure 30 ICB home page layout

    84
  • Figure 31 Login dialog box (Internet Explorer)

    85
  • Figure 32 Main ICB screen

    86
  • Figure 33 Change password window

    87
  • Figure 34 BUI fixed title frame

    88
  • Figure 35 Scheduling BUI navigation flowchart

    90
  • Figure 36 Meetings List window super-user display

    91
  • Figure 37 Scheduling window - Schedule a New Conference

    94
  • Figure 38 Calendar icon

    97
  • Figure 39 Scheduling window - Free Ports section for a regular meeting

    98
  • Figure 40 Scheduling window - Free Ports section for a dual card meeting

    98
  • Figure 41 Scheduling window - Options section

    99
  • Figure 42 Scheduling Confirmation window

    102
  • Figure 43 Recurrent Dates Confirmation window

    102
  • Figure 44 Recurrent Conference Verify Result window

    103
  • Figure 45 Meeting Control window - Active chairperson

    104
  • Figure 46 Session Management Control Panel

    106
  • Figure 47 Voting Session Control Panel

    107
  • Figure 48 Chairperson Volume Control Panel

    108
  • Figure 49 Meeting Control window - Chairperson not present

    109
  • Figure 50 Participant Volume Control Panel

    110
  • Figure 51 Administration BUI navigation flowchart

    111
  • Figure 52 Administration BUI ICB Dashboard window

    112
  • Figure 53 ICB Dashboard - General Settings window

    113
  • Figure 54 ICB Dashboard - Default Conference Settings

    115
  • Figure 55 ICB Dashboard - Volume Level Settings

    116
  • Figure 56 ICB Dashboard - Confirmation E-mail Settings

    117
  • Figure 57 ICB Dashboard - Greeting Settings window

    119
  • Figure 58 ICB Dashboard - Company Images window

    121
  • Figure 59 ICB Dashboard - User List window

    123
  • Figure 60 ICB Dashboard - Users, Edit User Details window

    125
  • Figure 61 ICB Dashboard - Users New User window

    126
  • Figure 62 ICB Dashboard - Users, Search for a User window

    126
  • Figure 63 ICB Dashboard - Import Users Confirmation box

    127
  • Figure 64 ICB Dashboard - Call-Out Group List window

    129
  • Figure 65 ICB Dashboard - Call-Out Groups test Details window

    130
  • Figure 66 ICB Dashboard - Call-Out Groups, Details, Add Members window

    132
  • Figure 67 ICB Dashboard - Call-Out Groups, Details, Edit Members window

    133
  • Figure 68 ICB Dashboard - Call-Out Groups, Details, Modify Group Settings window

    134
  • Figure 69 ICB Dashboard - Call-Out Groups, New Group, Details window

    135
  • Figure 70 ICB Dashboard - Permanent Conferences List window

    136
  • Figure 71 ICB Dashboard - New/Edit Permanent Conference window

    137
  • Figure 72 Dial-out Authorization dialing example

    144
  • Figure 73 Volume control feature operation

    149
  • Figure 74 Publish Form As window

    160
  • Figure 75 Username and Password (Microsoft Outlook)

    167
  • Figure 76 Microsoft Outlook ICB tab - Schedule a new conference

    168
  • Figure 77 ICB tab window - Free Ports view

    169
  • Figure 78 ICB tab window - Options section

    170
  • Figure 79 Confirmation window

    172
  • Figure 80 ICB tab window - edit conference

    173
  • Figure 81 ICB tab window - display information

    173
  • Figure 82 ICB card in the Intelligent Peripheral Equipment Module

    176
  • Figure 83 ICB Dashboard - Scheduled Backup window

    196
  • Figure 84 ICB Dashboard - Manual Backup window

    198
  • Figure 85 Billing scheduled backup window

    199
  • Figure 86 Report Viewer window

    204
  • Figure 87 Short Connection Report BUI example

    205
  • Figure 88 Meetings Log Report BUI example

    207
  • Figure 89 Overbooking Report BUI example

    209
  • Figure 90 Billing Report BUI example

    211
  • Figure 91 Maintenance (Error) Report BUI example

    218
  • Figure 92 Installing a PCMCIA card into the ICB faceplate slot

    223
  • Figure 93 ICB Dashboard - Card Upgrade window

    227
  • Figure 94 ICB Dashboard - FIrmware Upgrade window

    228
• Tables

  24
  • Table 1 ICB hardware list

    24
  • Table 2 Hardware specifications

    36
  • Table 3 Firewall access permissions

    41
  • Table 4 ICB installation into card slots

    46
  • Table 5 LD 23 - Define the ACD queue assigned to the ICB card

    48
  • Table 6 LD 23 - Assign the ACD DNs for the ICB card

    48
  • Table 7 LD 11 - Configure ICB ports as digital sets

    49
  • Table 8 LD 23 - Configure the main DN for dual-card conferences

    53
  • Table 9 Sample dialing plan for a 62-port dual-card configuration

    54
  • Table 10 LD 15 - Define the charge account for CDR data

    54
  • Table 11 ICB installation summary

    65
  • Table 12 Maintenance cable

    67
  • Table 13 DB-9 RS-232 port pin out

    70
  • Table 14 Basic Card Settings parameters

    76
  • Table 15 Access Numbers parameters

    79
  • Table 16 Dual Card Meetings parameters

    81
  • Table 17 BUI user types

    84
  • Table 18 Login entry point

    86
  • Table 19 Meeting List window fields

    92
  • Table 20 Scheduling window fields

    94
  • Table 21 Scheduling window - Options section fields

    99
  • Table 22 Meeting Control window fields

    104
  • Table 23 General Settings window fields

    113
  • Table 24 Default Conference Settings fields

    115
  • Table 25 Volume Level Settings fields

    116
  • Table 26 Confirmation E-mail Settings fields

    118
  • Table 27 User List table columns

    124
  • Table 28 Import Users Confirmation box text

    128
  • Table 29 Call-Out Group List table columns

    129
  • Table 30 Group Members table columns

    130
  • Table 31 Group Settings Retry parameters

    131
  • Table 32 Permanent Conference New/Edit parameters

    137
  • Table 33 Chairperson commands

    147
  • Table 34 Chairperson commands during dial-out call

    148
  • Table 35 Chairperson commands during count command

    148
  • Table 36 Conferee commands

    151
  • Table 37 Language form to use

    163
  • Table 38 ICB tab window fields

    168
  • Table 39 ICB tab window - Options section fields

    170
  • Table 40 ICB self-test sequence

    181
  • Table 41 Commands to enable/disable ICB channels

    183
  • Table 42 CS 2100/Meridian SL-100 commands to enable/disable ICB channels

    183
  • Table 43 Navigating the menus and displaying help

    184
  • Table 44 Modifying parameters

    184
  • Table 45 Modifying objects

    185
  • Table 46 ICB CLI command summary

    185
  • Table 47 ICB equipment problems

    188
  • Table 48 Error message field formats

    190
  • Table 49 Backup considerations

    195
  • Table 50 Scheduled Backup parameters

    197
  • Table 51 Billing Scheduled Backup parameters

    199
  • Table 52 Report summary

    204
  • Table 53 Billing Report contents

    212
  • Table 54 Event examples

    214
  • Table 55 LD 11 - Define the Charge Account key for an ICB port

    216
  • Table 56 ICB upgrade paths

    221
  • Table 57 User community upgrade considerations

    224
  • Table 58 Access permissions

    235
  • Table 59 Default login names and passwords

    238
  • Table 60 Security parameters summary

    238
  • Table 61 Password example font conventions

    241
  • Table 62 Application Protocol Port Numbers

    243
  • Table 63 ICB environmental specifications

    245
  • Table 64 Safety regulations

    246
  • Table 65 Electro-magnetic emissions

    246
  • Table 66 Electro-magnetic immunity

    247
• Procedures

  44
  • Procedure 1

    44
  • Procedure 2

    44
  • Procedure 3 Prepare for the installation

    46
  • Procedure 4 Configure a single-card conference

    56
  • Procedure 5 Configure a dual-card conference

    64
  • Procedure 6 Install the Ethernet Adapter card

    66
  • Procedure 7 Access the ICB directly

    68
  • Procedure 8 Access the ICB remotely using a modem

    69
  • Procedure 9 Access the ICB remotely using a LAN hub

    69
  • Procedure 10 Access the ICB directly - Option 11C or CS 1000

    70
  • Procedure 11 Access the ICB remotely using a modem - Option 11C or CS 1000

    71
  • Procedure 12 Access the ICB remotely using a LAN hub - Option 11C or CS 1000

    71
  • Procedure 13 Install ICB cards

    72
  • Procedure 14 Set up CLI access from the maintenance terminal

    72
  • Procedure 15 Configure initial card parameters using the CLI

    73
  • Procedure 16 Access the administration BUI

    74
  • Procedure 17 Login to the BUI

    85
  • Procedure 18 Change your login password

    87
  • Procedure 19 Replace the brandline greeting

    119
  • Procedure 20 Use a customized image

    121
  • Procedure 21 Adjust the conference audio volume

    149
  • Procedure 22 Acquire/release chairperson control

    150
  • Procedure 23 Use the TUI to schedule a conference

    152
  • Procedure 24 Use a brandline greeting

    153
  • Procedure 25 Configure a conference-specific greeting

    154
  • Procedure 26 ICB Administrator to get the ICB form

    158
  • Procedure 27 Microsoft Outlook Administrator to publish the ICB files to the Organizational Forms Library

    160
  • Procedure 28 Publishing the ICB form in Microsoft Outlook by each Microsoft Outlook user

    161
  • Procedure 29 Select the ICB form as the default form in Microsoft Outlook

    163
  • Procedure 30 Resetting the default Calendar form for Microsoft Outlook

    164
  • Procedure 31 Removing the ICB files from the Personal Forms Library (way 1)

    165
  • Procedure 32 Removing the ICB files from the Personal Forms Library (way 2)

    165
  • Procedure 33 Log into the ICB card using Microsoft Outlook

    166
  • Procedure 34 Clearing the Microsoft Outlook forms Cache

    177
  • Procedure 35 Deleting the forms cache file manually

    178
  • Procedure 36 Upgrading the ICB form in the Organizational Forms Library

    179
  • Procedure 37 Upgrading the ICB form in the Personal Forms Library

    180
  • Procedure 38 Replace a card

    189
  • Procedure 39 Access the on-line error message analysis tool

    191
  • Procedure 40 Retrieve the entire error message file to a PC

    192
  • Procedure 41 Configure error message filtering

    193
  • Procedure 42 Restore the database from the secondary PCMCIA

    200
  • Procedure 43 Restore the database from a backed up ZIP file

    201
  • Procedure 44 Displaying reports

    204
  • Procedure 45 MICB Release 2 or MICB Release 3 card upgrade

    225
  • Procedure 46 Upgrade ports from the administrator ICB Dashboard

    227
  • Procedure 47 Upgrade the ICB firmware version

    228
  • Procedure 48 Firmware upgrade from ICB card upper socket

    229
  • Procedure 49 Firmware upgrade using FTP

    229
  • Procedure 50 Upgrade to single DN access

    230
  • Procedure 51 Stand-alone card to secondary card

    231
  • Procedure 52 Stand-alone card to primary card

    232
  • Procedure 53 Meridian switch configuration changes

    233
  • Procedure 54 Unsuccessful login operation

    237
  • Procedure 55 Reset forgotten passwords

    239
  • Procedure 56 Use the second-level CLI edit password command

    240