User ManualTable of Contents1005r Server Maintenance and Diagnostics1Publication history7Task List9Contents11How to get Help15Getting Help from the Nortel Web site15Getting Help over the phone from a Nortel Solutions Center15Getting Help from a specialist by using an Express Routing Code16Getting Help through a Nortel distributor or reseller16Outlining maintenance and diagnostics activities171005r server features18Front control panel and features18Back panel controls and features20Maintenance and diagnostics overview22Replacement parts23Preparing for maintenance activities23Reference documents24Troubleshooting your CallPilot system25Startup diagnostics overview26Types of startup diagnostics26Basic hardware check27Power-On Self-Test diagnostics30Interpreting POST diagnostics30POST beep codes31Interpreting BIOS error messages32BIOS error messages32What to do when the server fails to boot into service36Interpreting hard drive LEDs38Performing a hardware shutdown39Using Windows online diagnostic tools41Overview42Viewing event logs43Types of Windows event logs44Using TCP/IP diagnostic tools48The ipconfig command48ipconfig default48ipconfig command syntax49The ping command50Ping command syntax50The tracert command51How tracert works51Tracert syntax52Tracert parameters52The arp command53ARP command syntax53ARP command parameters53The nbtstat command54Nbtstat command syntax54nbstat command parameters55The netstat command57Netstat command syntax57netstat command parameters57Using the chkdsk utility58Chkdsk utility syntax58Chksdsk utility parameters58Monitoring server hardware61ISM overview62Monitoring multimedia hardware63Understanding fault management64Event processing64Alarm notification64Component dependencies64Detecting hardware problems65Alarm Monitor66About alarms66Event Browser68About events68Channel and Multimedia Monitors70Disabling call channels70The Maintenance screen71What the Maintenance screen provides71Maintenance activities for each component74Viewing component states75Component states75Alert icons76Starting and stopping components78Stop versus courtesy stop79Courtesy stop79Stop79Components that you can start and stop79Running integrated diagnostics82Before you begin82Components with diagnostic tests available82Diagnostic tests available for each component83If a diagnostic test fails or cannot be run83Viewing the last diagnostics result85Working with the Multimedia Monitor87Working with the Channel Monitor89Using CallPilot system utilities91Overview92Accessing the system utilities92Diagnostics Tool93PEP Maintenance utility95Session Trace96CallPilot System Monitor99Channel Monitor tab99CallPilot services100DSPs101DS30X links102System Info tab102Legend/Help tab103Replacing basic chassis components105Removing and replacing the front bezel106Removing and replacing the server cover108Removing and replacing the processor air duct110Requirements110Replacing the power supply112When to hot-swap the power supply112Replacing a hard drive114Replacing the four-fan assembly118When to replace the cooling fan assembly118Replacing the dual NIC card120Requirements121Replacing the DVD combo drive129Requirements129Replacing memory DIMMs132Replacing the software feature key135RAID operations137Outlining RAID functions138RAID configuring and splitting138Verifying the RAID firmware139Press Ctrl+M139Launch MegaRAID Power Console Plus139Configuring RAID using LSI320-1 controller and Ctrl+M142Verifying consistency on the drives145RAID splitting147RAID synchronization after installing a PEP148Replacing the RAID card151Requirements152Replacing or adding voice processing boards161M1/CS1000 switch connectivity162Taking safety precautions162Locating the voice processing boards163DSP numbering and location164DSP numbering MPB96 boards164Replacing an MPB96 board165Requirements166Upgrading to high capacity175Requirements175Maintaining the BIOS and system board firmware185Configuring the 1005r BIOS and firmware186When to upgrade the BIOS187When to reconfigure the BIOS187Requirements for upgrading or reconfiguring the BIOS187BIOS settings190Using system event logs193Maintaining the onboard video and network cards196Network card failure196Video card failure196Indicators for video card failure196Index197Size: 1.86 MBPages: 206Language: EnglishOpen manual