User ManualTable of ContentsTitle page1North American Regulatory Information3Contents15Preface29Symbols used in this guide30Text conventions31Acronyms31Related publications33System documentation map34Installation documentation35Operations documentation36Call Management documentation37Unified Manager and hardware maintenance documentation38Multi-site Administration: Network Configuration Manager38How to get help39Chapter 141Introducing the Business Communications Manager41Business Communications Manager system components41Computer components42Hardware components42Telephony components46Data networking components48Media Services Card48MSC IP call processing hardware49Connection ports50BCM1000 LEDs51System options52Telephony features and options52Data features54Business Communications Manager expansion unit55Installation process overview57Chapter 259Telephony hardware59Media bay module common features60LEDs60Power connections61DIP switches62Trunk media bay modules63Digital Trunk media bay module64Global Analog Trunk Module (GATM)65Caller ID Trunk media bay module66Basic Rate Interface media bay module67Station media bay modules68Digital Station media bay module694X16 media bay module70Analog station modules and analog devices70Analog Station media bay module72Global Analog Station media bay module (GASM8)73Specialized media bay modules73Fiber Expansion media bay module74Digital drop and insert MUX (DDIM)75Telephones and adapters76Cordless and wireless systems79Digital Mobility Solutions79Wireless LAN telephony79Digital 7406 system components80Chapter 381Auxiliary requirements81Computer specifications81Security changes81Browser requirements82Preloading Java class files on your workstation83Optimizing Unified Manager speed83Using an HTTP Proxy server83Chapter 485Selecting the media bay modules for your system85Selecting the trunk media bay modules86Selecting the station media bay modules87Upgrading from an existing Norstar system88Determining system capacity88Understanding DS30 bus blocks88Changing the DS30 split89Explaining Double Density89Setting Offsets90Determining module DS30 bus requirements92Chapter 595Installing the BCM100095Preparation checklist95Environment checklist95Electrical requirements96Internal wiring requirements96Digital loop96Analog loop97System equipment and supplies97Basic hardware97Optional equipment97Equipment for Installing the BCM100098Installing the BCM1000 in a rack98Attaching the rack mounting brackets98Installing the BCM1000 into the rack99Installing the BCM1000 on the wall100Installing the BCM1000 on a flat surface103Replacing your BCM1000 hardware103Chapter 6105Installing the BCM1000e (expansion unit)105Installing the BCM1000e into a rack105Attaching the mounting brackets105Attaching the BCM1000e to the rack106Installing the BCM1000e on the wall107Installing the BCM1000e on a flat surface108Connecting the BCM1000e to the BCM1000108Chapter 7111Setting media bay module DIP switches111Rules for assigning DS30 bus blocks and offsets111Notes about assigning modules111Choosing the assigned order for modules112Determining module DIP switch settings115Setting the DIP switches on the modules118Line and extension numbers for specific modules119DTM switch settings119BRI switch settings120CTM/GATM switch settings121GATM switch settings122CTM/GATM DIP switch settings1234X16 switch settings125ASM 8/GASM8 switch settings127GASM8 country switch settings129DSM switch settings130FEM switch settings134Chapter 8135Installing media bay modules135Shutting down the system136Installing a media bay module137Reconnecting the equipment139Replacing media bay modules140Installation/replacement troubleshooting141Chapter 9143Starting the system143Checking power and wiring144Checking system power and status145Connecting the data networking hardware147Connecting the cards147Connecting wiring to the LAN card148Connect wiring to the WAN card148Connect wiring to the modem card149Replacing the cards151Setting initial system configurations152Required data parameters152Default IP settings152Connecting when there is an IP address conflict153Using a null modem serial cable153Using an Ethernet crossover cable156Entering the software keycodes157Regenerating keys after system replacement157Chapter 10159Wiring the modules159Module wiring warnings160Connecting media bay modules to Service Providers161Wiring media bay modules to internal connections164FEM wiring167Connecting the fiber cables167Chapter 11169Installing telephones and peripherals169System telephones169Analog terminal adapter169Central Answering Position (CAP/eCAP)170Telephone port and DN cross-reference170Installing an emergency telephone173Installing IP telephones173Installing the Mobility systems173Installing the 7406 cordless systems174Chapter 12175Installing Analog Terminal Adapters175Understanding pre-installation requirements175Connecting an analog telephone177Connecting a data device178Connecting the ATA 2179Mounting the ATA 2180Testing insertion loss measurement181Configuring the ATA 2182Chapter 13183Installing optional telephony equipment183Auxiliary ringer183Auxiliary ringer programming183External paging system184Connecting the paging system184External music source185Music on hold specifications185Connecting the external music source186External music source programming186Chapter 14187Troubleshooting187Using the System Status Monitor to monitor LEDs188Emergency telephone does not function190ATA 2 does not function191Checking the wiring191Checking for dial tone at the ATA 2192Checking for trunk line dial tone to the ATA 2192Chapter 15193Preparing hardware for maintenance or upgrades193Special tools193Shutting down the system software194Shutting down the system hardware195Removing the top cover from the unit195Removing the front bezel196Restarting the system196Restoring the system to operation196Software restart197Chapter 16199Replacing the hard disk199Removing the hard disk200Installing a new hard disk203Initializing the hard disk (single-disk system, BCM 2.5/2.5.1)205Initializing the hard disk (single-disk system, BCM 3.0)208Initializing the hard disk (single-disk system BCM 3.0.1 and newer systems)210Installing the mirrored disk controller215Installing the RAID board216Connecting the RAID board217Connecting RAID board ribbon cables218Routing power for mirrored systems219Power routing for 2.5 hardware219Power routing for 2.0 hardware220RAID board LEDs221Controlling and monitoring mirroring operations222Chapter 17223Adding or replacing a cooling fan223Troubleshooting fan operation224Removing a fan from the BCM1000224Replacing the cooling fan227Removing a fan from the BCM1000e228Replacing a fan into the BCM1000e230Chapter 18231Replacing a power supply231Replacing a standard power supply231Removing the standard power supply232Installing a standard power supply233Upgrading to a redundant power supply234Setting up the base unit235Installing the redundant power supply236Replacing a redundant power supply module239Replacing a power supply in an BCM1000e240Chapter 19243Replacing data cards and processing hardware243Replacing data cards243Removing a data card244Installing the card245Replacing PECs246Removing PECs247Installing a PEC248Replacing memory249Replacing memory DIMM chips250Replacing the clock/calendar battery251Removing the clock/calendar battery252Installing the new battery253Chapter 20255Moving and replacing telephones255Determining the status of a telephone255Moving telephones256Replacing telephones with different models257Status of the replaced telephone257Appendix A259Defining region-based defaults259Region-based system settings259Core software and regions260Languages260Caller ID displays261Companding Law by region262Mobility services by region262Media bay module availability by region263FEM-trunk module combinations by region264PRI line protocol support, by region265Supported ISDN line services266Defining time zones by country and language267System feature defaults267Dialing plan defaults270BRI and PRI line types271CallPilot regions272Appendix B275Media bay module combinations275Combining CTMs/GATMs and 4X16s275Fully-loaded setup276Changing configurations278System setup278Set DNs and port numbers279Glossary281Index297Size: 5.38 MBPages: 311Language: EnglishOpen manual