Nortel Networks BCM50 3.0 User Manuals

Table of Contents

• Getting started

  7
  • About this guide

    7
    • About CallPilot

      7
  • Audience

    7
  • Symbols and text conventions

    8
• Intelligent Contact Center Agent

  11
  • Logging on to CallPilot

    11
  • Logging on to Multimedia Contact Center

    12
    • What you should log on to

      13
  • Logging off CallPilot

    13
  • Changing your agent password

    14
  • Using Feature Codes

    15
    • Log on

      15
    • Supervisor Help

      16
    • Activity Codes

      16
    • Display Waiting Calls

      17
    • Not Ready

      18
    • Record A Call

      20
  • Programming a memory button

    21
  • Other CallPilot features

    22
    • Using Automatic Answer

      22
    • Transferring calls

      23
    • Viewing call information

      24
    • Silent Monitor

      24
  • Important considerations about using features

    25
  • Skillset mailboxes

    26