Nortel Networks Business Communications Manager (BCM) & Norstar Installation User Manuals

Table of Contents

• Chapter 1: Introduction

  4
• Introduction

  4
• Minimum Requirements

  6
• Chapter 2: Nortel Prerequisites

  9
• Norstar CTA Installation

  9
• BCM LAN CTE Client Installation

  10
• Chapter 3: Microsoft Prerequisites

  12
• Microsoft Prerequisites

  12
• Chapter 4: Installation

  13
• Upgrading

  13
• Norstar DN Discovery

  16
• BCM Installation Wizard

  17
• Console.NET Licensing

  21
• Chapter 5: Configuration

  24
• Server / Configuration

  24
• Console.NET Main GUI

  25
• Server / Lines

  28
• Server / Messages

  29
• Server / Notification Messages

  31
• Directory Number / Configuration

  32
• Customers / Contacts

  39
• Company Contacts

  39
• Independent Contact

  40
• Global Options

  41
• Chapter 6: Reports

  44
• Reports

  44
• Inbound Calls

  44
• Summary By Extensions

  45
• Call Duration

  48
• Sample Reports

  51
• Report Toolbar

  52
• Chapter 7: Using Console.NET

  55
• Console.NET Login

  55
• GUI (Graphical User Interface)

  55
• Call Control

  57
• Extension Directed Features

  60
• Using Console.NET Messaging

  62
• Navigator

  64
• Speed Dialing

  65
• External Call Transfer

  67
• Extension Layout Settings

  67
• Directory Number (extension) Sorting

  69
• System

  70
• URL

  71
• Language Selection

  71
• Chapter 8: Appendices

  72
• Appendix A

  72
• License Confirmation for BCM 3.x

  72
• License Confirmation for BCM 50

  74
• Published IP address

  75
• Appendix B

  78
• Troubleshooting

  78
• NOTE: Additional troubleshooting tips can be found in the Support section of the ConverTec web site

  78
• Norstar CTA Compatibility Chart

  79
• Warranty/Software Support

  79
• Index

  81