Nortel Networks P0606200 03 User Manuals

Table of Contents

• Call Center

  1
• Supervisor Guide

  1
  • Logging on to Call Center

    3
  • What agents should log on to

    3
  • Using Feature Codes

    4
  • Monitoring call activity

    5
  • Silently monitoring agent calls

    5
  • Monitoring skillsets

    9
  • Taking some Not Ready time

    10
  • Logging off

    10
  • Programming a memory button

    11
  • Changing your supervisor password

    11
  • Supervisor Help

    12
  • Checking skillset mailboxes for messages

    15
  • Updating web page lists for Multimedia Call Center agents

    15
  • Communicating Activity Codes to agents

    15
  • Important considerations about how agents use features

    16