User ManualTable of ContentsCallPilot1Reference Guide1How to use this guide7Conventions and symbols used in this guide7Using CallPilot9How CallPilot works9About display phones9About telephone buttons10Alternate extensions10Using CallPilot with an analog terminal adapter or an analog station module11Using the dialpad11CallPilot voice prompts12Automated Attendant13Types of mailboxes14Subscriber mailbox14Guest mailbox14Information mailbox14Special mailboxes15Setting up your mailbox17Initializing your mailbox17Checking which mailbox interface you use18Opening your mailbox19Opening your mailbox remotely19Changing your mailbox password20Recording your name in the Company Directory21Assigning a Target Attendant22Feature codes and mailbox options23Feature codes23Programming a memory button with a feature code24CallPilot mailbox options25Norstar Voice Mail mailbox options25Greetings27Types of mailbox greetings27Recording a Primary or Alternate mailbox greeting29Choosing a Primary or Alternate mailbox greeting30Recording a Personalized mailbox greeting32Deleting a Personalized mailbox greeting33Accessing your messages35Receiving calls35Never Full mailbox feature35Playing your messages36Retrieving erased messages40Screening your calls41Interrupting a caller42Sending messages43Recording and sending messages43Searching the Company Directory48Assigning message delivery options49Message delivery options49Sending a message to more than one recipient53Replying to messages54Replying to an internal caller54Replying to an external caller56Placing a call with Thru-Dial57When to use Thru-Dial57Call Forwarding your calls59Call Forwarding your calls to your mailbox59Setting up Call Forward remotely60Call Forward with Caller ID61Transferring calls63Transferring calls to a CallPilot mailbox63Transferring a mailbox owner’s call to their mailbox64Transferring a call to Custom Call Routing (CCR)65About Outbound Transfer66Adding special characters to a destination number66Setting up Outbound Transfer67Turning Outbound Transfer on or off69Optimizing Outbound Transfer70Programming Outbound Transfer when CallPilot is behind a PBX70Off-premise Message Notification71About Off-premise Message Notification71Off-premise Message Notification parameters72Setting up Off-premise Message Notification73Setting up Off-premise Message Notification to a pager number78Changing Off-premise Message Notification83Deleting a destination number91Adding a destination number92Turning Off-premise Message Notification on or off93Recording a call95About Call Record95Using Call Record95Broadcast and Information messages97About Broadcast messages97Information mailbox greetings97Recording an Information mailbox greeting98CallPilot tips99Troubleshooting101Glossary105Index109Size: 1.39 MBPages: 111Language: EnglishOpen manual