User ManualTable of ContentsCallPilot 100/1501Desktop Messaging Installation and Maintenance Guide1Contents3Chapter 17Requirements for installing Desktop Messaging7About CallPilot Desktop Messaging7Hardware requirements7Software requirements8Integrated clients8Internet Mail clients8Operating systems8Related documents8Where to get help9Chapter 211Configuring your system for Desktop Messaging11Before you install Desktop Messaging11Configuring IMAP/LDAP/SMTP servers for Desktop Messaging12Configuring environments without a DNS13Configuring Desktop Messaging with IP address only13Chapter 315Installing and configuring Desktop Messaging15Installation information15Uninstalling an earlier version of Desktop Messaging16If you are Installing Desktop Messaging for Outlook and GroupWise16Setting up Microsoft Outlook 2000 in Corporate mode16Installing Desktop Messaging17Choosing which version of Desktop Messaging to install17Installing Desktop Messaging version 2.018Installing Desktop Messaging version 1.0724After you install Desktop Messaging29To configure access to Desktop Messaging on subscribers’ computers29Configuring Outlook 200230Using Outlook 2002 as an Internet mail client30Configuring Novell GroupWise32Removing the CallPilot Message Store32Configuring GroupWise for Desktop Messaging32Configuring Lotus Notes34Updating the Mail database34Updating the database automatically34Updating the database manually34Configuring Internet Mail clients36Configuring Outlook Express or Outlook in Internet Mail mode36Configuring an IMAP account on Outlook or Outlook Express36Configuring an LDAP directory service for Outlook Express or Outlook38Configuring special settings for Outlook Express or Outlook in Internet Mail mode39Testing the Outlook Express or Outlook in Internet Mail mode IMAP account39Configuring Netscape Messenger 4.x40Configuring an IMAP account on Netscape Messenger40Configuring an LDAP directory service for Netscape Messenger42Configuring Netscape Messenger 6.243Configuring an IMAP account on Netscape Messenger43Configuring an LDAP directory service for Netscape Messenger44Testing the Netscape Messenger IMAP account44Configuring Eudora Pro45Configuring an IMAP account on Eudora Pro45Configuring an LDAP directory service for Eudora Pro47Testing the Eudora Pro IMAP account47Chapter 449Troubleshooting49Troubleshooting during installation49Troubleshooting log on problems52Troubleshooting Outlook 2002 problems53Accessing CallPilot support tools in Outlook 200253Troubleshooting Lotus Notes log on problems54Troubleshooting after logging on56Accessing Desktop Messaging online Help62To access online Help62Using Desktop Messaging Support Tools63Resetting the CallPilot message store for Microsoft Outlook63Using CPTrace64Using CPTrace64Index67Size: 1.26 MBPages: 68Language: EnglishOpen manual