User ManualTable of ContentsCall Center1Supervisor Guide1Logging on to Call Center3What agents should log on to3Using Feature Codes4Monitoring call activity5Silently monitoring agent calls5Monitoring skillsets9Taking some Not Ready time10Logging off10Programming a memory button11Changing your supervisor password11Supervisor Help12Checking skillset mailboxes for messages15Updating web page lists for Multimedia Call Center agents15Communicating Activity Codes to agents15Important considerations about how agents use features16Size: 345 KBPages: 18Language: EnglishOpen manual
