Polycom (RMX) 1500 User Manuals

Polycom

User Manual (English)User Manual (English)

User Manual

Table of Contents

Overview
25
- About the RMX Administrator’s Guide
  25
  - Who Should Read This Guide?
    26
    - Prerequisites
      26
  - How This Guide is Organized
    26
- About the Polycom RMX System
  27
  - IP and ISDN Network Guidelines
    28
    - IP Networks
      28
    - ISDN Networks
      28
  - Card Configuration Modes
    28
    - Viewing the Card Configuration Mode
      28
    - Feature Support with MPMx Cards Only
      29
- Workstation Requirements
  32
Conference Profiles
33
- Conferencing Modes
  33
- AVC Conferencing - Video Session Types
  34
- SVC-based Conferencing
  44
  - Guidelines
    45
    - MCU Supported Resolutions for SVC Conferencing
      47
- Viewing Profiles
  48
  - Profile Toolbar
    49
- Modifying an Existing Profile
  49
- Deleting a Conference Profile
  50
- Defining New Profiles
  50
- CP Conferencing Additional Information
  93
  - Overlay Layouts
    93
    - Guidelines
      93
  - Site Names Definition
    96
    - Guidelines
      96
    - Site Names Display Position
      97
  - Message Overlay for Text Messaging
    99
    - Guidelines
      99
  - Chinese Font Types
    101
- Exporting and Importing Conference Profiles
  102
Video Protocols and Resolution Configuration for CP Conferencing
107
- Video Resolutions in AVC-based CP Conferencing
  107
- The CP Resolution Decision Matrix
  110
- Resolution Configuration for CP Conferences
  119
- Additional Video Resolutions in MPM+/MPMx Card Configuration Mode
  127
  - w448p Resolution
    127
    - Guidelines
      127
    - Content
      129
    - Packet Loss Compensation
      129
    - Enabling Support of the w448p Resolution
      129
    - RMX System Flag Settings
      129
    - RMX Profile Setting
      130
  - Additional Intermediate Video Resolutions
    130
- Microsoft RTV Video Protocol Support in CP Conferences
  130
Additional Conferencing Information
137
- H.239 / People+Content
  138
- Video Preview
  162
  - Video Preview Guidelines
    162
  - Workstation Requirements
    163
    - Testing your Workstation
      163
  - Previewing the Participant Video
    165
- Gathering Phase
  166
  - Gathering Phase Guidelines
    167
    - Gathering Phase Duration
      168
    - Enabling the Gathering Phase Display
      168
- Auto Scan and Customized Polling in Video Layout
  169
  - Guidelines
    169
  - Enabling Auto Scan and Customized Polling
    169
    - Auto Scan
      169
    - Customized Polling
      170
- Audio Algorithm Support
  171
  - Guidelines
    172
    - SIP Encryption
      172
    - Mono
      172
    - Stereo
      173
  - Audio algorithms supported for ISDN
    174
  - Monitoring Participant Audio Properties
    175
- Media Encryption (AVC Only)
  176
- Packet Loss Compensation (LPR and DBA)
  186
  - Packet Loss
    186
    - Causes of Packet Loss
      186
    - Effects of Packet Loss on Conferences
      186
  - Lost Packet Recovery
    186
    - Lost Packet Recovery Guidelines
      186
    - Enabling Lost Packet Recovery
      187
  - Monitoring Lost Packet Recovery
    187
- Network Quality Indication (AVC Only)
  188
  - Guidelines
    189
  - Network Quality
    189
    - Indication Threshold Values
      189
  - Customizing Network Quality Indicator Display
    190
- Telepresence Mode (AVC Only)
  191
  - RMX Telepresence Mode Guidelines
    192
    - System Level
      192
    - Conference Level
      192
    - Room (Participant/Endpoint) Level
      192
    - Automatic Detection of Immersive Telepresence (ITP) Sites
      192
    - Horizontal Striping
      193
    - Cropping
      193
    - Video Fade in Telepresence conferences
      193
    - Gathering Phase with ITP Room Systems
      194
    - Aspect ratio for standard endpoints
      194
    - Skins and Frames
      194
  - RPX and TPX Video Layouts
    194
  - Enabling Telepresence Mode
    196
    - Conference Level
      196
  - Multiple Cascade Links
    198
    - Guidelines
      198
  - Enabling and Using Multiple Cascade Links
    199
  - Creating a Link Participant
    202
  - Monitoring Telepresence Mode
    206
    - Monitoring Ongoing Conferences
      206
    - Monitoring Participant Properties
      207
  - Monitoring Multiple Cascade Links
    207
    - Disconnection Causes
      207
- Lecture Mode (AVC Only)
  209
- Permanent Conference
  216
  - Guidelines
    216
  - Enabling a Permanent Conference
    216
- Closed Captions (AVC Only)
  217
  - Closed Captions Guidelines
    217
  - Enabling Closed Captions
    217
Cascading Conferences
219
- Video Layout in Cascading conferences
  219
  - Guidelines
    220
  - Flags controlling Cascade Layouts
    220
  - DTMF Forwarding
    221
  - Play Tone Upon Cascading Link Connection
    221
- Basic Cascading
  222
  - Basic Cascading using IP Cascaded Link
    222
  - Basic Cascading using ISDN Cascaded Link
    223
- Star Cascading Topology
  232
- Cascading Conferences - H.239-enabled MIH Topology
  244
Meeting Rooms
259
- Meeting Rooms List
  260
  - Meeting Room Toolbar & Right-click Menu
    262
- Creating a New Meeting Room
  262
Entry Queues, Ad Hoc Conferences and SIP Factories
263
- Entry Queues
  263
  - Defining a New Entry Queue
    265
  - Listing Entry Queues
    268
  - Modifying the EQ Properties
    268
  - Transit Entry Queue
    268
    - Setting a Transit Entry Queue
      268
  - IVR Provider Entry Queue (Shared Number Dialing)
    269
    - Call Flow
      269
    - Guidelines
      269
    - RMX Configuration
      270
- SIP Factories
  271
  - Creating SIP Factories
    271
- SIP Registration & Presence for Entry Queues and SIP Factories
  273
  - Guidelines
    273
  - Monitoring Registration Status
    273
- Ad Hoc Conferencing
  274
  - Gateway to Polycom® Distributed Media Application™ (DMA™) 7000
    274
Address Book
275
- Viewing the Address Book
  276
- Adding Participants from the Address Book to Conferences
  279
  - Adding Individual Participants from the Address Book to Conferences
    279
  - Adding a Group from the Address Book to Conferences
    279
- Participant Groups
  280
  - Managing Groups in the Address Book
    280
- Managing the Address Book
  281
- Obtaining the Display Name from the Address Book
  295
  - Guidelines
    295
  - Enabling and Disabling the Obtain Display Name from Address Book Feature
    295
- Importing and Exporting Address Books
  296
  - Exporting an Address Book
    296
  - Importing an Address Book
    296
- Upgrading and Downgrading Considerations
  297
- Integrating the Polycom CMA™ Address Book with the RMX
  297
Reservations
301
- Guidelines
  301
  - System
    301
  - Resources
    301
  - Reservations
    302
- Using the Reservation Calendar
  303
  - Toolbar Buttons
    303
  - Reservations Views
    304
    - Week View
      304
    - Day View
      304
    - Today View
      305
    - List View
      305
  - Changing the Calendar View
    306
- Scheduling Conferences Using the Reservation Calendar
  308
  - Creating a New Reservation
    308
- Managing Reservations
  314
Operator Assistance & Participant Move
319
- Operator Conferences
  319
  - Defining the Components Enabling Operator Assistance
    321
  - Monitoring Operator Conferences and Participants Requiring Assistance
    334
    - Requesting Help
      334
    - Participant Alerts List
      335
- Audible Alarms
  336
  - Using Audible Alarms
    336
- Moving Participants Between Conferences
  336
  - Moving Participants
    337
Conference Templates
339
- Guidelines
  339
- Using Conference Templates
  340
  - Toolbar Buttons
    341
- Creating a New Conference Template
  341
  - Creating a new Conference Template from Scratch
    341
  - Saving an Ongoing or AVC-based Operator Conference as a Template
    346
- Starting an Ongoing Conference From a Template
  347
  - Starting an Operator Conference from a Template (AVC Conferencing)
    348
- Scheduling a Reservation From a Conference Template (AVC Conferencing)
  349
- Deleting a Conference Template
  351
- Exporting and Importing Conference Templates
  351
  - Exporting Conference Templates
    352
    - Exporting All Conference Templates from an MCU
      352
    - Exporting Selected Conference Templates
      353
  - Importing Conference Templates
    355
Polycom Conferencing for Microsoft Outlook®
357
- Setting up the Calendaring Solution
  358
  - Calendaring Guidelines
    362
- Creating and Connecting to a Conference
  364
  - Creating a Conference
    364
  - Connecting to a Conference
    365
    - RMX Standalone Deployment
      366
    - RMX and Polycom DMA System Deployment
      366
  - Polycom Solution Support
    366
Conference and Participant Monitoring
367
- General Monitoring
  368
  - Monitoring AVC-based Video Switching Conferences
    368
- Conference Level Monitoring
  369
- Participant Level Monitoring
  387
Recording Conferences
405
- Creating Multiple Virtual Recording Rooms on the RSS
  406
- Configuring the RMX to Enable Recording
  406
- Managing the Recording Process
  412
- Conference Recording with Codian IP VCR
  415
Users, Connections and Notes
417
- Users
  417
  - User Types
    417
    - Administrator
      417
    - Administrator Read-only
      417
    - Operator
      417
    - Chairperson
      418
    - Auditor
      418
    - Machine Account
      418
  - Guidelines
    418
    - Monitoring
      419
    - Active Directory
      419
  - Listing Users
    419
  - Adding a New User
    420
  - Deleting a User
    421
  - Changing a User’s Password
    421
  - Disabling a User
    422
  - Enabling a User
    422
  - Renaming a User
    423
- Connections
  424
  - Viewing the Connections List
    424
- User and Connection Management in Ultra Secure Mode
  424
  - Managing the System Users
    425
    - User Types
      425
    - Disabling/Enabling Users
      425
    - Renaming Users
      425
    - Disabling Inactive Users
      425
  - Managing the User Login Process
    426
    - Implementing Strong Passwords
      426
    - Implementing Password Re-Use / History Rules
      427
    - Defining Password Aging
      427
    - Maximum Repeating Characters
      427
    - Defining Password Change Frequency
      428
    - Forcing Password Change
      428
    - Temporary User Lockout
      428
    - User Lockout
      428
    - User Login Record
      429
  - Controlling User Sessions
    429
    - Management Sessions per System
      429
    - Sessions per User
      430
    - Connection Timeout
      430
    - Session Timeout
      430
    - Erase Session History After Logout
      430
- Notes
  430
  - Using Notes
    430
Network Services
433
- IP Network Services
  433
- LAN Redundancy
  464
  - Configuration Requirements
    465
  - Media Redundancy
    465
  - Signaling and Management Redundancy
    467
  - Hardware Monitor Indications
    468
- Network Traffic Control
  468
- SIP Proxy Failover With Polycom® Distributed Media Application™ (DMA™) 7000
  469
- RealPresence Collaboration Server (RMX) Network Port Usage
  470
- ISDN/PSTN Network Services
  472
  - Adding/Modifying ISDN/PSTN Network Services
    473
    - Obtaining ISDN/PSTN required information
      473
  - Modifying an ISDN/PSTN Network Service
    479
- Network Security
  480
  - RealPresence Collaboration Server (RMX) 1500/RealPresence Collaboration Server (RMX) 4000
    481
  - RealPresence Collaboration Server (RMX) 2000
    481
- Multiple Network Services
  481
- NAT (Network Address Translation) Traversal
  504
- Deployment Architectures
  504
IVR Services
507
- IVR Services List
  507
  - IVR Services Toolbar
    508
- Adding Languages
  509
  - Uploading a Message File to the RMX
    510
- Defining a New Conference IVR Service
  512
  - Defining a New Conference IVR Service
    512
- Entry Queue IVR Service
  527
- Replacing the Music File
  533
  - Adding a Music File
    533
- Creating Audio Prompts and Video Slides
  534
  - Recording an Audio Message
    534
  - Creating a Welcome Video Slide
    538
- Inviting Participants using DTMF
  539
  - Invite Call Flow
    539
    - Entering Additional DTMF Codes
      539
    - Error Handling
      539
  - Guidelines
    540
  - Enabling the Invite Participants using DTMF Option
    540
  - Disabling the Invite Participant Option
    543
- Default IVR Prompts and Messages
  543
- Volume Control of IVR Messages, Music and Roll Call
  546
The Call Detail Record (CDR) Utility
547
- The CDR File
  547
  - CDR File Formats
    547
  - Multi-Part CDR Files
    549
    - Guidelines
      549
  - CDR File Contents
    549
- Viewing, Retrieving and Archiving Conference Information
  550
Gateway Calls
553
- Gateway Functionality
  553
- Call Flows
  554
  - IP Participants
    554
    - Direct Dialing
      554
    - Gateway IVR
      557
  - Direct IP Dialing
    558
    - Dial-out Calls
      558
    - Dial-in Calls
      559
    - Enabling or Disabling Direct IP Dialing
      560
  - ISDN Participants
    560
  - Gateway Redial or Redialing Gateway Calls
    563
    - Guidelines
      563
  - Redial on Wrong Number
    563
    - Wrong Destination Number
      563
    - Wrong Destination Number Time-out
      564
  - Disconnect on Busy
    564
  - Disconnect on No Answer
    564
  - Disconnect on Wrong Number
    565
  - New IVR Messages
    565
- Configuring the Gateway Components on the RMX
  565
- Monitoring Ongoing Gateway Sessions
  574
- Direct Dialing from ISDN/PSTN Endpoint to IP Endpoint via a Meeting Room
  575
- Dialing to Polycom® DMA™ 7000
  577
- Deploying a Polycom RMX™ Serial Gateway S4GW
  581
RMX Manager Application
583
- Accessing the RMX Manager Directly
  583
- Installing the RMX Manager
  584
- Starting the RMX Manager Application
  586
  - Connecting to the MCU
    587
  - RMX Manager Main Screen
    589
    - MCUs Pane
      589
    - Conferences Pane
      591
    - RMX Management
      591
    - List Pane
      592
    - Status Bar
      592
    - Address Book
      593
    - Conference Templates
      593
- Adding MCUs to the MCUs List
  594
- Starting a Conference
  595
- Monitoring Conferences
  598
  - Grouping the Participants by MCU
    599
  - Start Monitoring/Stop Monitoring
    600
- Modifying the MCU Properties
  601
- Disconnecting an MCU
  601
- Removing an MCU from the MCUs Pane
  602
- Changing the RMX Manager Language
  602
- Import/Export RMX Manager Configuration
  603
- Installing RMX Manager for Secure Communication Mode
  605
  - Using an Internal Certificate Authority
    609
RealPresence Collaboration Server (RMX) Administration and Utilities
613
- System and Participant Alerts
  613
  - System Alerts
    614
  - Participant Alerts
    615
- RMX Time
  616
  - Guidelines
    616
  - Altering the clock
    616
- Resource Management
  618
- System Information
  636
- SNMP (Simple Network Management Protocol)
  639
  - MIBs (Management Information Base)
    639
  - Traps
    639
    - Guidelines
      639
    - Private MIBs
      639
    - Support for MIB-II Sections
      639
    - The Alarm-MIB
      640
    - H.341-MIB (H.341 – H.323)
      640
    - Standard MIBs
      640
    - Unified MIB
      641
  - Traps
    643
    - Status Trap
      644
  - Defining the SNMP Parameters in the RMX
    644
- Hot Backup
  650
  - Guidelines
    651
  - Enabling Hot Backup
    652
  - Using Hot Backup Triggers
    652
    - Guidelines
      653
  - Configuring the Hot Backup Triggers
    653
  - Modifications to the Master MCU Requiring System Reset
    654
- Audible Alarms
  655
  - Using Audible Alarms
    655
    - Audible Alarm Permissions
      655
    - Stop Repeating Message
      655
  - Configuring the Audible Alarms
    656
    - User Customization
      656
    - Replacing the Audible Alarm File
      657
- Multilingual Setting
  658
  - Customizing the Multilingual Setting
    658
- Banner Display and Customization
  658
  - Guidelines
    659
  - Non-Modifiable Banner Text
    659
    - Sample 1 Banner
      659
    - Sample 2 Banner
      660
    - Sample 3 Banner
      660
    - Sample 4 Banner
      660
  - Customizing Banners
    661
  - Banner Display
    662
    - Login Screen Banner
      662
    - Main Screen Banner
      663
- Software Management
  663
  - Backup and Restore Guidelines
    663
    - Using Software Management
      664
- Ping RMX
  665
  - Guidelines
    665
  - Using Ping
    665
- Notification Settings
  666
- Logger Diagnostic Files
  667
- Information Collector
  669
- Auditor
  672
  - Auditor Files
    673
    - Auditor Event History File Storage
      673
    - Retrieving Auditor Files
      673
  - Auditor File Viewer
    674
  - Audit Events
    677
    - Alerts and Faults
      677
    - Transactions
      678
- ActiveX Bypass
  680
  - Installing ActiveX
    680
- Resetting the RMX
  681
- Restore Factory Defaults
  682
  - Standard Restore
    682
  - Comprehensive Restore
    682
  - Restoring Factory Defaults
    682
System Configuration Flags
687
- Modifying System Flags
  687
RMX Hardware Monitoring
741
- Viewing the Status of the Hardware Components
  741
  - HW Monitor Pane Tool bar
    742
- Viewing the Properties of RealPresence Collaboration Server (RMX) 1500 Hardware Components
  743
- Viewing the Properties of RealPresence Collaboration Server (RMX) 2000 Hardware Components
  749
- Viewing the Properties of RealPresence Collaboration Server (RMX) 4000 Hardware Components
  755
- Diagnostic Mode (RMX 1500/2000/4000)
  761
  - Performing Basic Mode Diagnostics
    762
  - Performing Advanced Mode Diagnostics
    767
  - Diagnostics Monitoring
    771
    - MCU Monitor
      771
    - Cards Monitor
      772
    - Error Buffer
      773
  - Temperature Thresholds
    774
Disconnection Causes
779
- IP Disconnection Causes
  779
- ISDN Disconnection Causes
  785
Alarms and Faults
791
- Alarms
  791
CDR Fields - Unformatted File
799
- The Conference Summary Record
  800
- Event Records
  801
  - Standard Event Record Fields
    801
  - Event Types
    802
  - Event Specific Fields
    808
- Disconnection Cause Values
  837
- MGC Manager Events that are not Supported by the MCU
  840
Ad Hoc Conferencing and External Database Authentication
841
- Ad Hoc Conferencing without Authentication
  841
- Ad Hoc Conferencing with Authentication
  842
  - Entry Queue Level - Conference Initiation Validation with an External Database Application
    843
- Conference Access with External Database Authentication
  844
  - Conference Access Validation - All Participants (Always)
    845
  - Conference Access Validation - Chairperson Only (Upon Request)
    846
- System Settings for Ad Hoc Conferencing and External Database Authentication
  847
  - Ad Hoc Settings
    847
  - Authentication Settings
    848
Participant Properties Advanced Channel Information
851
Secure Communication Mode
855
- Certificate Configuration and Management
  855
- Switching to Secure Mode
  856
- Ultra Secure Mode
  861
  - ULTRA_SECURE_MODE System Flag
    861
- Securing an External Database
  861
- (PKI) Public Key Infrastructure
  862
- MS Active Directory Integration
  872
  - Directory and Database Options
    873
    - Ultra Secure Mode
      873
    - Standard Security Mode
      873
  - Guidelines
    873
  - Enabling Active Directory Integration
    874
- Restoring the RealPresence® Collaboration Server (RMX®) 1500/2000/4000 Using the USB Port
  876
Configuring Direct Connections to RealPresence Collaboration Server (RMX)
877
- Management Network (Primary)
  877
- Alternate Management Network
  877
Setting the MCU for Integration Into Microsoft Environment
889
- Overview
  889
  - Conferencing Entities Presence
    890
  - Multiple Networks
    890
  - Guidelines
    891
  - Interactive Connectivity Establishment (ICE)
    892
    - ICE Guidelines
      892
    - Connecting to the MCU in ICE Environment
      892
    - Dialing Methods
      893
- Integrating the MCU into the Microsoft Office Communications Server Environment
  894
- MCU Integration into the Microsoft Lync Server 2010 and Lync Server 2013 Environments
  922
  - Configuring the Polycom-Microsoft Solution
    922
  - Call Admission Control (CAC)
    922
    - Guidelines
      922
  - FEC Support
    923
  - Media Over TCP
    923
  - Network Error Recovery
    923
  - SIP Dialog Recovery
    923
- Configuring the RMX 1500/2000/4000 for Microsoft Integration
  924
- Adding Presence to Conferencing Entities in the Buddy List
  939
- Configuring the MCU for Federated (ICE) Dialing
  951
  - Monitoring the Connection to the STUN and Relay Servers in the ICE Environment
    953
  - Monitoring the Participant Connection in ICE Environment
    953
- Active Alarms and Troubleshooting
  955
  - Active Alarms
    955
  - ICE Active Alarms
    957
  - Troubleshooting
    958
  - Known Issues
    959
  - Polycom Solution Support
    959
Polycom Open Collaboration Network (POCN)
961
- Collaboration With Cisco’s Telepresence Interoperability Protocol (TIP)
  961
- Deployment Architectures
  962
  - Single Company Model - Polycom and Cisco Infrastructure
    962
  - Call Flows
    965
    - Multipoint call with DMA
      965
    - Multipoint call without DMA
      966
  - Company to Company Models Using a Service Provider
    967
  - Model 1
    968
  - Call Flow
    969
    - Multipoint call via Service Provider - Model 1
      969
  - Model 2
    970
  - Call Flow
    972
    - Multipoint call via Service Provider - Model 2
      972
- Administration
  973
  - Gatekeepers
    973
  - DMA
    973
  - CUCM
    973
- Configuring the Cisco and Polycom Equipment
  974
  - Cisco Equipment
    975
  - Polycom Equipment
    975
- Collaboration with Microsoft and Cisco
  985
- Deployment Architecture
  986
  - Call Flow
    988
    - Multipoint Calls using DMA
      988
- Administration
  988
  - DMA
    989
  - Microsoft Lync Server
    989
  - CUCM
    989
- Configuring the Microsoft, Cisco and Polycom Components
  989
  - Encryption
    995
  - Endpoints
    996
  - Content
    997
- Operations During Ongoing Conferences
  998
  - Monitoring
    998
    - CTS Participants
      998
    - Lync Participants (RTV)
      999
  - Known Limitations
    1001
Restoring Defaults
1003
- USB Restore Defaults
  1003
  - USB Ports on RealPresence Collaboration Server (RMX) 1500/RealPresence Collaboration Server (RMX) 2000/RealPresence Collaboration Server (RMX) 4000
    1003
- Restore to Factory Security Defaults
  1004
- Comprehensive Restore to Factory Defaults
  1005
  - Comprehensive Restore to Factory Defaults Procedure
    1005
SIP RFC Support
1007
Homologation for Brazil
1009
- H.323 & SIP Protocol Flag Options
  1009
  - H.323 & SIP Flag Settings
    1009

Size:

27.3 MB
Pages:

1010
Language:

English

User Manual

Table of Contents

Size:

44.8 MB
Pages:

1183
Language:

English