Power Sentry COMPASS 4 User Manuals

Table of Contents

• A WELCOME FROM THE PRESIDENT

  3
• Newpoint Technologies Headquarters

  4
• Newpoint Sales Team

  4
• Technical Support

  4
• Objectives

  7
• Intended Audience

  7
• Document Conventions

  8
• Windows Navigation Conventions

  8
• New in this Release

  10
• Upgrade Information

  12
• Important Information for Upgrading Compass

  12
• DIRECTORY STRUCTURE

  16
• INSTALLING NEWPOINT COMPASS

  20
• Installation Components

  25
• INSTALLING ADOBE ACROBAT 4 (OPTIONAL)

  33
• INSTALLING YOUR RAINBOW KEY

  38
• Modifying Port Settings

  40
• Installing Library Drivers

  42
• Driver Upgrades

  45
• Errors

  46
• Device Library Contents and File Structure

  47
• LOGGING INTO AND EXITING THE SYSTEM

  50
• STOPPING AND STARTING COMPASS ADMINISTRATOR

  51
• CHANGING NODE STATES AT A COMMAND PROMPT

  56
• NEWPOINT TECHNICAL SUPPORT

  59
• HOW DO WE PROVIDE SUPPORT?

  61
• The Problem Resolution Process

  61
• Problem Prioritization and Resolution Goals

  62
• Support is a Collaborative Process

  63
• MAINTENANCE PLANS - COMPASS LICENSED SOFTWARE

  65
• WINDOWS NAVIGATION CONVENTIONS

  69
• Windowing and Window Elements

  69
• Navigating in Newpoint Compass

  71
• Computer Failure

  73
• Network Failure

  73
• Software Failure

  73
• Using the DataScope to Detect Problems

  74
• Software Issues

  77
• Frequently Asked Questions

  79