User ManualTable of ContentsAbout these Operating Instructions2Important Notes2Labels3Basic Usage Instructions9The optiPoint420economy/economyplus/standard control panel9How to use this user guide10Display10How to activate functions11... directly11... via the Service Menu11... using a function key11Which functions can be used?12Self Labelling Key Function12Basic and enhanced functions12Additional multiline and group functions12Additional executive/secretary functions (not used in US)12Optional main menu13How to make best use of your telephone13Safety Precautions for IP Telephony13Making Calls – Basic Functions14Answering calls14Answering a call with the handset14Answering a call via the speaker key (speakerphone)14Switching to speakerphone15Switching to the handset15Open listening15Making Calls15Dialing with the handset off-hook15Dialing with the handset on-hook16Ending the call16Saved number redial16Last number redial17Making a second call (consultation)17Alternating between two calls (toggling)18Transferring a call18Call Forwarding19Using call forwarding19Station fixed forwarding21Station variable forwarding23Using the callback function26Storing a callback request26Answering a callback request27Rejecting a callback request27Checking/cancelling saved callback requests27Store call numbers and sequences on the key28Save on redial28Store/process on destination dial number28Storing a number for redialing31Storing a caller’s number or a number thathasbeendialed31Storing any number31Dialing with repertory keys32Telephone settings33Adjusting the ringer volume33Adjusting the ringer pitch33Adjusting the display contrast33Modifying the key labelling contrast33Adapting the speakerphone function to the acoustics of your room34Setting the volume of the alerting tone34Adjusting the angle of the display34Selecting the language for user prompts (displays)35Making Calls – Convenience Functions36Answering Calls36Group call and pickup36Picking up a specific call36Taking a call in a hunt group37Incoming call on loudspeaker (speakercall 2-way)37Answering a call on the headset38Dialing/Making Calls39Using a call list (missed calls)39"Missed calls" key41Speed-dial42Using the mailbox43Direct call to a colleague via loudspeaker (voice calling)44During a Call45Using the call waiting function45Activating/deactivating call waiting45Answering the waiting call45Accept service menu-controlled second call46Using the switchover button47Re-indication48Time key48Station controlled conference49Setting up a conference50Expanding the conference51Transferring the conference52During the conference53Entering commands with tone dialing (DTMFsuffix dialing)54System-wide parking55Parking a call automatically and taking it at a later date55Parking a call manually and then taking it at a later date56Taking a parked call57Parking is not possible58If You Cannot Reach a Destination59Camping on a colleague’s call59Overriding a colleague’s call (intrude)59Using HiPath4000 as an intercommunication system60System-wide voice calling61Voice calling in a group62Announcement to all members of a line group64Using call forwarding65Activating and deactivating forwarding using features settings65System call forwarding65Call forwarding via code numbers66Call-forwarding via call-forwarding key68Delayed call-forwarding69Forwarding calls for a different terminal69Storing a destination for another telephone/ activating callforwarding69Storing a destination for fax, PC or busy/ activating call forwarding70Checking/deactivating call forwarding foranother telephone71Checking/deactivating call forwarding forfax, PC or busy71Changing call forwarding for another terminal72Saving Functions and Appointments73Saving individual speed dialing numbers73Extension73Programming short dial74Saving a function on a key75Appointments Function76Creating timed reminders76Timed reminders77Making project calls78Setting up a project call78Call duration display (cost display)79Private Sphere/Security80Activating/deactivating do not disturb80Activating/deactivating stop voice calling81Suppressing your number on called party’s display81Malicious call holding82Locking your telephone82Using Other Functions84Using a different telephone in the same way as your own84Logging on to a different telephone84Identifying yourself with PIN and dialing84Identification with the chip card86Deactivating identification at the other telephone86Shift connection to another telephone87Shift "guest telephone"87Connect to "home telephone" again87Log off through the "home telephone"88Making multiline calls89Using line keys89Preview90Taking calls on line keys91Taking calls in the order offered91Taking calls with priority91Activating/deactivating ringer92Dialing with line keys93Redialing on a particular line (savednumbers)94Redialing on a particular line (last number dialed)95Storing a number for "Redialing on a particular line"96Storing a selected number or the number of a caller96Line mailbox96Checking the mailbox97Answering a callback request97Next entry97Deleting mailbox entries97To terminate viewing of mailbox entries97Identifying the line used98Alternating between different lines98Ending a call on a line key99Adding another party to a line (conference)99With automatic privacy configured99Allow bridging99Preventing bridging100Terminating a connection on a line key100Adding a witness101Holding a call on a line key and retrieving it102Holding a call on a line key exclusively and retrieving it102Picking up a held call103Forwarding calls for lines103Storing and activating station variable callforwarding for a line103Storing and activating a station fixed call forwardingdestination for a line104Reactivating station fixed call forwarding for a line (without storing a different destination)104Cancelling the station fixed call forwarding destination105Deactivating call forwarding for a line105Call switching106Direct call keys106Understanding the lamp signals on direct call keys106Calling a line partner107A line partner calls you107Making calls in an executive/secretary team (notusedinUS)108Calling executive or secretary’s office108The lamp statuses of direct station selection (DSS) keys108Making a call to the executive/secretary108Taking a call for the executive in the secretary’s office109Taking a call for the executive during a call in progress109Extending a call to the executive110Forwarding calls directly to the executive110Taking a call on the executive’s telephone111Taking calls for other executive/ secretaryteams111Using second telephone for executive111Activating/deactivating call waiting for executive112Using the call signal function113Designating a deputy for the secretary113Calling a station directly114The lamp statuses of direct station selection (DSS) keys114Calling a direct station selection (DSS) user114Taking a call for a direct station selection (DSS) user114Temporarity removing station from hunt group/ addingstationtohuntgroup115Group park and retrieval of call115Checking the telephone116Checking its functionality116Checking the assignment of functions to keys117Change key fields118Key lettering update120Special functions for One Number Service121Dealing with error messages on the display124Who to contact if a problem occurs125Labeling, documentation and accessories122Labeling Key Fields (not used in US)122Attaching a Station Number Label (not valid for US)122Documentation122Advice for users123Care of the telephone123Troubleshooting123Index126A126C126D126E126F126H126I126K126L126M127N127O127P127R127S127T127U127V127Maximum Service Menu functions available128Size: 4.63 MBPages: 129Language: EnglishOpen manual