User ManualTable of ContentsContents3Preface9Purpose9Intended users10Overview10Conventions and terminology11Reasons for reissue12Related documentation14Change descriptions14Administration documents14Software documents15Hardware documents15Call Center documents16Avaya CMS upgrade documents16Base load upgrades16Platform upgrades and data migration17Avaya Call Management System Upgrade Express (CUE)17Documentation Web sites18Support18Installation19Preparing for installation20Safety precautions20System precautions21Required tools22Electrical specifications22Physical specifications23Service access specifications23Environmental specifications24Unpacking and inventorying the equipment25Parts list26Determining the computer model27Features27Physical labeling27Software check27Computer layout28Front panel30Back panel - V88031Back panel - V89032Hardware options33V880 hardware options33V890 hardware options33Rack mounting34Setting up power35Peripheral connectivity36Parts list37Connecting the monitor, keyboard, and mouse38Connecting the remote console modem39Connecting to external interfaces40Connecting the switch link40Connecting to the customer network40Turning on the system and verifying POST41Identifying installed PCI cards44Setting the remote console modem options46Turning the system over for provisioning48Maintenance49Precautions50Computer layout51Front panel51Rear panel - V88052Rear panel - V89053Turning the computer off and on54Accessing components inside the computer56Opening and removing a side door56Replacing and closing a side door58Using an ESD wrist strap59Maintaining PCI cards60Required references60Precautions61PCI card configuration61Reconfiguring PCI network cards61V880 PCI card configuration62V890 PCI card configuration63PCI card compatibility with CMS loads64HSI/P X.25 interface card64GigaSwift four port ethernet card64Maintaining hot-plug PCI cards65PCI slot LEDs for hot-plug operation66Preparing a hot-plug card for removal68Removing a hot-plug PCI card68Installing a hot-plug PCI card71Configuring the new or replacement card73Replacing the graphics card74Installing the XVR-100 software packages (V880 and R3V11 only)78Replacing SCSI cards79Maintaining HSI/P cards (R3V11 on V880 only)83Replacing an HSI/P card83Installing the first HSI/P card or a pair of HSI/P cards88Installing HSI/P software and patches91Setting up the switch link for each ACD91Adding a second HSI/P card93Maintaining disk drives96Prerequisites96Disk drive compatibility with CMS loads96Disk drive configurations96Required references98Replacing disk drives98Replacing a single boot disk or replacing data disks99Replacing both boot disks105Setting up the disk drives109Partitioning disk drives109Adding disk drives (optional)116Replacing the DVD drive119Maintaining tape drives124Tape drive compatibility124Ordering tapes124Cleaning the tape drive125Replacing the internal tape drive126Adding and removing an external tape drive for data migration129Maintaining CPU/Memory boards134CPU and memory configurations134Checking the current memory and CPU configuration135Shutting down the system136Removing a CPU/Memory board137Replacing memory138Installing a CPU/Memory board140Restarting the system143Replacing a power supply145Troubleshooting149Using the remote console150Redirecting the console using Solaris150Redirecting the local console to the remote console150Redirecting the remote console back to the local console152Redirecting the console using OpenBoot mode153Redirecting the local console to the remote console153Redirecting the remote console back to the local console154Tools157Using the prtdiag command158Using the cfgadm command164System messages165OpenBoot PROM firmware tests166Using the OpenBoot PROM tests166Test descriptions167Probing disk drives168Probing all SCSI media devices169Probing the IDE DVD device (V890 only)170OpenBoot diagnostic tests172Test descriptions173POST diagnostic messages175Memory failure175OpenBoot initialization commands176Diagnosing status indicators177Front panel status indicators177PCI slot status indicators179Power supply status indicators181Disk drive status indicators182Tape drive status indicators184Sun Validation Test Suite (VTS)185Prerequisites185Using SunVTS185Troubleshooting disk drives and DVD drives186Troubleshooting tape drives190Checking tape status190Reassigning device instance numbers for tape devices192Recovery procedures193Preserving data after a system failure193Loss of power194Probe command warnings196Reseating HSI/P cards (R3V11 and V880 only)197Resetting a device alias198Remote console port problems200Glossary203Index205Size: 2.87 MBPages: 208Language: EnglishOpen manual