User ManualTable of ContentsPreface3How to read this manual3Symbols in this manual3Screens3Trademarks3CONTENTS5TROUBLESHOOTING FOR THE HARDWARE9Messages Displayed on the Touch Panel10Clearing a Paper Jam13Locating a paper jam13Clearing a paper jam14Tips on removing the jammed paper14If paper jams occur frequently15Paper jam in the Reversing Automatic Document Feeder (optional) (Lower)15Paper jam in the Reversing Automatic Document Feeder (optional) (Upper)16Paper jam in the drawer feeding portion18Paper jam in the Large Capacity Feeder (optional)18Paper jam in the Paper Feed Pedestal (optional)19Paper jam in the bypass tray19Paper jam in the automatic duplexing unit20Paper jam on the paper transport path21Paper jam in the fuser unit22Paper jam in the Job Separator and the Offset Tray (both optional)24Paper jam in the Bridge Kit (optional)25Paper jam in the Finisher MJ-1101 and the Hole Punch Unit MJ-6101 (both optional)25Paper jam in the Saddle Stitch Finisher MJ-1024 and the Hole Punch Unit MJ-6004 (both optional)30Paper jam in the saddle stitch unit of the Saddle Stitch Finisher MJ-1024 (optional)32Paper jam in the Saddle Stitch Finisher MJ-1025 (optional)34Paper jam in the Hole Punch Unit of the Saddle Stitch Finisher MJ-1025 (optional)35Paper jam in the stapler unit of the Saddle Stitch Finisher MJ-1025 (optional)36Paper jam in the saddle stitch unit of the Saddle Stitch Finisher MJ-1025 (optional)37Paper jam in the Hanging Finisher MJ-1031 (optional)39Clearing paper jams caused by a wrong paper size setting40Jam when making copies or prints (using a drawer)40Jam when making copies or prints (using the bypass tray)42Jam when printing from the FAX43Clearing a Staple Jam45Staple jam in a finisher45Finisher MJ-110145Saddle Stitch Finisher MJ-102446Saddle Stitch Finisher MJ-102548Hanging Finisher MJ-103150Staple jam in the saddle stitch unit52Replacing a Toner Cartridge55Replacing a “Near Empty” toner cartridge59Refilling With Staples61Refilling finisher staples61Finisher MJ-110161Saddle Stitch Finisher MJ-102462Saddle Stitch Finisher MJ-102564Hanging Finisher MJ-103166Refilling saddle stitch unit staples68Cleaning the Charger71Cleaning the Hole Punch Dust Bin72Hole Punch Unit MJ-6101 / MJ-600472Hole Punch Unit MJ-600572Removal and Installation of the Exit Support Tray74TROUBLESHOOTING FOR COPYING75Copying Problems76TROUBLESHOOTING FOR PRINTING79Print Job Problems80Clearing print job errors80Cannot remember the document password for a Private Print job81Printer Driver Problems82Cannot print (port setting problems)82Cannot print (SNMP Community Name problems)82Command line options not processed82Retrieval of printer configuration failed83Cannot print a job as expected using PS3 printer driver83Cannot change settings on the [Fonts] tab and the [Configuration] tab83Network Connection Problems84Cannot print with the equipment (network connection problems)84Cannot print with SMB print84Cannot print properly with AppleTalk print84Client Problems85Checking the client status85Hardware Problems86Startup page not printed86Print jobs not output86TROUBLESHOOTING FOR SCANNING87Scanning Problems88Cannot E-mail my scans88Cannot find the data saved in the shared folder88TROUBLESHOOTING FOR e-Filing89e-Filing Web Utility Problems90e-Filing Web Utility terminates the session90Numerous sub windows repeatedly appear90Displaying the items in the Contents Frame takes a long time90Error messages91TROUBLESHOOTING FOR NETWORK CONNECTIONS93Locating the Equipment in the Network94Cannot locate the equipment in the network94Cannot locate the equipment with Local Discovery95Equipment does not respond to ping command96LDAP Search and Authentication Problems97Network shutdown occurs or touch panel disabled after LDAP search97LDAP authentication takes a long time97Printing Problems (Network Related)98SMB print and Point&Print in a Windows operating system environment98Raw TCP or LPR print in a Windows operating system environment98IPP print in a Windows operating system environment99Novell print in a NetWare environment99Macintosh environment100UNIX/Linux environment100Network Fax (N/W-Fax) Driver Problems101N/W-Fax Driver Installation Error Messages101Setup needs to copy Windows NT files101Client software CD now required101File *.DRV on client CD could not be found101Location does not contain information about your hardware102This port is currently in use102Problem with the current printer setup102N/W-Fax Driver General Errors102“Could not connect to the MFP device” appears102The fax jobs are not listed on the “Logs - Transmission” screen in TopAccess102Fax transmission cannot be performed with a cover sheet103CHECKING THE EQUIPMENT STATUS WITH TopAccess105Hardware Status Icons on TopAccess [Device] Tab106Error Messages108Error Codes112Error codes on print jobs112Error codes on transmission and reception114Error codes on scan jobs117WHEN SOMETHING IS WRONG WITH THE EQUIPMENT121When You Think Something Is Wrong With the Equipment122General operations122Originals and paper123Regular Maintenance124INDEX125Size: 6.81 MBPages: 128Language: EnglishOpen manual
