Toshiba Digital Business Telephone Solutions User Manuals

Toshiba

User Manual (English)User Manual (English)

User Manual

Table of Contents

Contents
3
Introduction
5
- Organisation
  5
  - Action/Response
    6
- Related Documents/Media
  7
The Grand Tour 1
9
- ACD Group Supervisor
  9
- Buttons
  11
  - Fixed Buttons
    11
  - Flexible Buttons
    12
  - Directory Number [DN] Buttons
    13
- Soft Keys
  13
Features 2
15
- Feature Interaction
  16
- Agent Telephone Status
  17
- Agent Assistance
  18
- Logging In/Out
  19
  - Supervisor Log In/Out
    19
  - Agent Log In/Out
    20
  - Agent/Queue Status
    21
- Call Monitoring
  24
- End of ACD Shift
  26
  - New Shift
    26
- Night Transfer
  27
  - Night Transfer Lock
    28
- Reset Queue Alarm
  29
- Supervisor Auto Log In
  30
- Transfer to ACD Group
  30
Appendix A
31
- Access Codes
  31
Notes to Users
33
Index
39

Size:

608 KB
Pages:

41
Language:

English

User Manual

Table of Contents

Size:

447 KB
Pages:

41
Language:

English