Developer's GuideTable of ContentsContents7Chapter 1 - Overview17System Administrators17Basic Features17User Agents17Voice Messaging18Automated Attendant18Telephone Answering18Fax Tone Detection19Multiple System Languages19Feature Groups19Enabling Feature Groups19Fax Server (feature to be added later)19Automatic Speech Recognition (ASR) Automated Attendant (AA)20Unified Messaging (UM)20Text-To-Speech (TTS)21System Software22Windows XP22Diagnostic Programs22eManager Software22System Integration23Proprietary Integration23Centralized Voice Mail23Maintenance24Trace and Log Utilities24Chapter 2 - eManager25Log on to eManager26eManager Profile27Backup Database Utility31Restore Database Utility32Options32Select Equipment32MAS Licensing33Access Main MAS Licensing Screen33Upload Licenses34Issue Licenses34Activate Licenses34Delete Licenses35View Licenses35View Current Licenses35Logout of eManager36eManager Main Screen36Program Menu37Help Topics37Help Topics/Context Help37About CIX eManager37Client PC38How to Prepare the Client PC38Load Voice Mail Application Software on Client PC38Run eManager from Network (Client) PC38Chapter 3 - Voice Mail Configuration41Configuration Menu Screens42Access the Configuration Menu Screens42Exit the Configuration Menu Screens42Refresh Configuration Screen42Update Voice Mail Database42Configure Voice Ports42Main Menu43Change System Date/Time44Holidays44Add Holidays45Delete Holiday45Copy To45Configuration Wizard46Use Configuration Wizard46User Setup Wizard46Use User Setup46Telephone Systems47Add Integration Group50Delete Integration Group50Add or Delete Switch Type51Answer Methods52Add Answer Methods53Delete Answer Methods53Voice Ports54Add Voice Port Definition55Display Voice Port Status55Serial Ports56Add Serial Port Definition57Notification Groups58Add Notification Group59Delete Notification Group59Port Statistics60Add Port Statistics Group61Delete Port Statistics Group61Scheduler62Add Scheduled Action63Delete Scheduled Action63Language64Change System Language Setting65Change Mailbox Language Setting65Edit Prompts65Voice Menu66Add Voice Command67Delete Voice Command67Parameters68Methods for Modifying the Parameters69Modify Parameters70Add Parameters70Delete Parameters70Chapter 4 - Voice Processing87User Agent(s)87Voice Mail Menu88Defined User Agents88Class of Service (COS)89Inherit Function89Explore Function90Create COS for Mailboxes90Edit COS for Mailboxes90User Mailbox91Reserved Mailboxes91Create User Mailbox91Modify User Mailbox92Delete User Mailbox92Copy Mailbox92User Mailbox Reports93Mailbox Editor Menu93Refresh Function93Lock Function94Reset Function94Mailbox Search Function94Mailbox Editor Screens95Mailbox Header95User Mode98Auto Attendant102Unified Messaging106Notify109Chains/Groups/Fax117ASR Auto Attendant122Info125Menus127Auto (Scheduling)129Distribution List (System)134Create Distribution List135Modify Distribution List135Delete Distribution List135Direct Send Voice136Create/Modify Direct Send Voice User Agent136Direct Send Fax137Create/Modify Direct Send Fax User Agent137Chapter 5 - Fax Server139Chapter 6 - Automatic Speech Recognition (ASR)141ASR AA Version 5 Software Features141ASR AA with Continuous Speech Processor142Hardware/Software Requirements142Prior to Installing142ASR Installation143Automatic Directory Synchronization for ASR AA Feature Group148Chapter 7 - Unified Messaging (UM)149Feature Description150Voice File Compression150UM Synchronization150IMAP4150Message Disposition Notification (MDN)151Components151Server Components151Client Components151Installation154Server Installation154Client PC Installation157Using Outlook 2000/98158Using Outlook XP/2002/2003159SMTP Dedicated Gateway Server161Installation161Configuration162Record Voice Messages (Using Windows Sound Recorder)163Send WAV File as Voice Message164Chapter 8 - Text-to-Speech (TTS)165Hardware/Software Requirements165Installation166Prior to Installing166Server Installation166Client PC Programming168Chapter 9 - Interactive Voice Response (IVR)171IVR User Agents171Create IVR User Agents172Delete IVR User Agents173Edit/Modify IVR User Agents173Answer Methods173Voice Ports173IVR Alias Editor174Edit IVR Alias174Run IVR Alias175Chapter 10 - Advanced Integrations and Applications177CIX Integration177AMIS Networking181AMIS User Agents181AMIS Node184Destination System Number185Configuring Voice Mail for AMIS185Testing AMIS187AMIS Operation187Private/Urgent Message Handling188Notification188AMIS User Agent Reports189VPIM Networking189VPIM User Agents189VPIM Operation192Chapter 11 - Token Programming193Using the Token Programming Language193Users Mode Screen’s Extension Field193Auto Screen’s Extension Field193Notify’s Template Editor Parameter Field193Singular Tokens194Replaced or Variable Tokens196Defined Tokens199Chapter 12 - System Reports217Data Retention217Report Types217Report Elements218Reports218Run/Print/Save/E-mail Report218Port Information and Statistics218Mailbox Information and Statistics222System Information226Custom Reports227Report Templates227Create Voice Mailbox Template227Edit Voice Mailbox Template228Create Voice Mail AMIS/VPIM Template228Edit AMIS/VPIM Template228Run/Print/Save/E-mail Report228Chapter 13 - Maintenance/Troubleshooting231Backup Procedure231Restore Procedure232Utilities/Tools233VM Port Status233VM Tracer/Tracer Files233IVR Alias Editor236Run IVR Alias236ASR Sync236SES Restart237Index239Size: 4.77 MBPages: 248Language: EnglishOpen manual
