Xerox 50.XX User Manuals

Table of Contents

• 1 What is DocuSP Remote Services?

  5
  • Benefits of Remote Services

    5
• 2 How do I start using Remote Services?

  7
  • Remote Services network configuration

    7
  • User access

    8
  • Launching the Remote Services application

    8
  • Home page navigation

    8
• 3 How can I customize application preferences?

  11
  • Enable or disable application features

    11
  • Customize settings for data capture and transfer

    12
  • Modify proxy server settings

    14
• 4 How do I request Xerox support?

  15
  • Accept a Xerox request to enable desktop sharing

    15
  • Email Contact

    16
• 5 How does Xerox ensure quality support?

  17
  • Remote Monitoring (RM)

    18
  • Data Capture & Transfer

    18
  • Update Attributes

    18
  • Execute Script

    18
  • Download and Execute Script

    19
  • Software Updates

    19
• 6 How are problems identified and reported?

  21
  • Capture

    21
  • Transfer

    23
  • Capture & Transfer

    24
  • Files Ready for Transfer

    25
  • File Cleanup

    25
• 7 Can I automatically submit meter readings?

  27
  • MeterAssistant

    27
• 8 Is an activity history available?

  29
  • Information provided on History page

    29
• 9 How are software updates delivered?

  31
  • Types of software updates

    31