Polycom The Remote Control Manual De Usuario

PolyCom EX User Manual 

Aug. 18, 2004      v 1.1 

 

 

                 Page 13 of 13 

 

 
 

Monitors are black. 

The system may be in standby mode. Pick up the touch sensitive 
remote control. The Main Menu screen should appear on the main 
monitor.   

The monitors may be turned off.  Locate the POWER button(s) on 
the monitor(s) and turn it (them) on. 

Remote control and the 
monitor(s) both appear to be 
without power. 

Locate the power switches on both the codec and monitor (refer to 
the section in Chapter 1: Turning the PolyCom EX system on and 
off). 

The system must go through a start up process. This takes just a 
moment.  

The system is ready to make and/or receive calls once the IP 
indicators on the Main Menu turn green. Should one or more of the 
indicators remain red, turn the PolyCom EX system off. Wait 
approximately ten (10) seconds before turning the system on again. 

You cannot see the other sites. 

 

Ask the site that cannot be seen to send their image from their main 
camera; 

Press the NEAR button on the remote control so that the visual 
icons appear at the bottom of the main monitor. 

Use the left arrow key on the remote control to select the first visual 
clue on the left.

   

You cannot hear the other sites 

Your volume may be turned down too low. Push and hold down the 
volume increase button on the remote control. 

The far end may have their mute feature on. Ask the far site to take 
themselves off mute. 

The ‘You have a video call. 
Would you like to answer?’ 
message appears accompanied 
by ringing. 

 

This means that the system has been placed in Manual Answer 
mode. 

To accept the call, select the YES option. 

Your system can be on ‘manual answer mode,’ or ‘auto answer 
mode.’ Please check with your technical support to make sure your 
system is set up properly for the NORTH Network. 

Remote Control will not respond.  

 

 

Make sure the remote control has a direct path to the camera or 
microphone. The remote control will not work if the view between 
the remote transmitter and the receiver is obstructed.  

Check to ensure batteries are OK by replacing them with new ones. 
The remote control is powered by three AAA batteries. 

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The information herein may be reproduced provided that it is accurate and NORTH Network is credited as the source.