Black Box IC107C-R3 Manual De Usuario

↔RS-422/485 CONVERTER (DATA ONLY)

6. Troubleshooting

If you determine that your RS-232

↔RS-422/485 Converter (Data Only) is

malfunctioning, do not attempt to alter or repair the unit. It has no user-serviceable
components. Contact Black Box Technical Support at 724-746-5500.

Before you do, make a record of the history of the problem. We will be able to

provide more efficient and accurate assistance if you have a complete description,
including:

• the nature and duration of the problem;

• when the problem occurs;

• the components involved in the problem;

• any particular application that, when used, appears to create the problem or

make it worse; and

• the results of any testing you’ve already done.

If you need to transport or ship your Converter:

• Package it carefully. We recommend that you use the original container.

• If you are returning the unit, include everything you received with it. Before

you ship the unit back to Black Box for repair or return, contact us to get a
Return Authorization (RA) number.